Question 1

Situational Leadership is adaptable. It adjusts to the current workplace and the

necessities of the company. SLT does not depend on an aptitude of the manager; rather, the
manager alters the style of managing to suit the necessities of the company.

One of the keys to STL is versatility. The manager must have the option to move
starting with one authority style then onto the next to meet the changing needs of a company
and its other workers. These pioneers must have the knowledge to comprehend when to
change their administration style and what initiative technique fits each new worldview. This
leadership style is more based on directing, coaching, supporting, and delegating.

Regarding the leadership dimension, SLT uses task behaviour and relationship
behaviour. Hence the former CEO and chairman of Starbucks understood that getting closer
to his employees will surely increase the productivity of his business and to promote his
brand, he had to use an “high task–high relationship”. He understands that everyone needs to
be respected and considered as a human being. His employees have a readiness which is high,
their will of working and moral is high due the way the company is treating them.

This in my opinion is the best way of running a company as everyone feels that he/she
matters.

Question 2

The hypothesis depends on the supposition that the employees’ conduct depends on
settling on a cognizant decision from a lot of conceivable elective practices. As per
Expectancy Theory, the conduct we pick will consistently be the one that expands our
pleasure and limits our agony. (Expert Program Management., 2018)

This implies that employees will just chose to work hard if they see the result of
picking this choice is the most attractive for them. In straightforward terms, that could imply
that they may pick up somebody or that they probably will not lose something. (Expert
Program Management., 2018)

The expectancy motivation theory is the conviction that an individual will pick their
practices dependent on what they accept will prompt the most gainful result. This hypothesis
is subject to how much esteem an individual spots on various inspirations, bringing about a
choice they expect will give them the best yield for their endeavours. (Expert Program
Management., 2018)

There are various ways to deal with the persuasive marvels to guarantee and lift
specialist efficiency. They are the stick approach, the carrot approach and the joined carrot
and stick approach. In this case, Starbuck opted for the carrot or paternalistic approach.
(Jumping for the Jelly Beans (1 of 2), 2007)
The paternalistic approach is a type of motivation approach that proposes that workers
ought to be treated in a protective manner as though the business association is a family and
they are its needy individuals. The workers are given rewards genuinely. The company really
cares about its employees, with its “total pay package” Starbuck unsure that all its employees
will be able to survive with at least the strict minimum. (Jumping for the Jelly Beans (1 of 2),
2007)
The Starbuck management used Herzberg’s Two factor Theory also known as also
called motivation-hygiene theory, as a motivation approach, to get the best of its
employees.the theory consists of two main factors which are hygiene and motivating factors.
(Jumping for the Jelly Beans (1 of 2), 2007)
Motivation factors will in general speak to less unmistakable, increasingly passionate
requirements, example the sorts of necessities distinguished in the "relatedness" and
"development" classifications of requirements in the ERG hypothesis and in the more
elevated levels of Maslow's chain of command of requirements. Inborn helpers incorporate
testing work, acknowledgment, connections, and development potential. Directors need to
perceive that while these necessities may fall outside the more customary extent of what a
working environment should give, they can be basic to tough individual and group execution.

The factor that separates the two-factor hypothesis this factor with the others, is that
we have examined the job or rule of employees’ desires. As per Herzberg, inborn helpers and
extraneous sparks have a backwards relationship. That is, inherent sparks will in general
increment inspiration when they are available, while extraneous helpers will in general
diminish inspiration when they are missing. This is because of representatives' desires.
Extraneous inspirations ,in this case “the total pay package and all the other benefits such as a
pound of coffee each week ” are normal and expected by everyone, so they will not
increment inspiration when they are set up, however they will cause disappointment when
they are absent. then again Inherent sparks can be a wellspring of extra inspiration when they
are accessible. (Expert Program Management., 2018)

In the event that administration needs to expand representatives' activity fulfilment,

they ought to be worried about the idea of the work itself the open doors it presents workers
for picking up status, accepting accountability, and accomplishing self-acknowledgment. If,
then again, the board wishes to decrease disappointment, at that point it must concentrate
hands on condition arrangements, systems, oversight, and working conditions. To guarantee a
fulfilled and beneficial workforce, administrators must focus on the two arrangements of
occupation factors. (Expert Program Management., 2018)

Question 3

Listening and understanding a message are issues in a communication process, and

nothing works out when the messages is not listened to in the correct manner. Individuals
normally hop to suppositions and cosmetics things without securing and allowing others to wrap
up the message. This can be solved by giving asset material and giving appropriate bits of
preparing or worrying on significance of tuning in while working. (Yodiz Team, 2016)
As the world is getting increasingly more globalized, many companies may have
individuals from a few countries and places of the world. Various societies have various
implications for a few fundamental estimations of society. Dressing, Religions, or absence of
them, food, beverages, pets, and the general conduct will change radically starting with one
culture then onto the next. Consequently, it is an absolute necessity that employees should
consider these various societies while communicating. This is the thing that it is called being
socially fitting. In numerous global organizations, exceptional courses are offered at the
direction arranges that let individuals think about different societies and how to be gracious and
open minded toward others. (Yodiz Team, 2016)
Certain individuals like to be disregarded. They are loners or simply individuals who are
not social. Others like to be social or occasionally extra tenacious! Both these cases could turn
into a boundary to successful communication. A few people have mentality issues, like an
immense personality and rude practices. These representatives can cause serious strains in the
correspondence channels that they are available in. Certain character attributes like bashfulness,
outrage, social tension might be removable through courses and appropriate preparing. Be that as
it may, issues like egocentric conduct and childishness may not be correctable if the people
involved do not try to change their behaviour toward others. (Yodiz Team, 2016)
Various individuals see very similar things in an unexpected or different way. This is a
reality which we should consider during the correspondence procedure. Information on the
recognition levels of the crowd is pivotal to viable correspondence. All the messages or dispatch
must be simple and clear. There ought not be any space for a differentiated interpretational set.
(Yodiz Team, 2016)
As in any organization, you should have small talks with your fellow co-workers
consistently, attempt to open to others in a regular schedule. If discussions are unpredictable,
you probably will not grow enough trust intending to individuals on the off chance that you
need any assistance regarding work. This obstruction can be overwhelmed by organizing day
by day gatherings and eating together. (Yodiz Team, 2016)

Question 4

• Strategic Control

The strategy control includes observing basic ecological to reveal occasions that may
fundamentally influence the course of hierarchical vital plans, evaluating the impacts or
authoritative key activities and to guarantee that vital plans are actualized promotion planned.
A well-planned process covering strategic questions as are we moving in the proper and
planned direction? are the assumptions on which we are basing our theories correct? Should
we stop the process? For example, the commission's examiners said BP laborers neglected to
ask an educated organization engineer who was visiting the apparatus about startling
outcomes from a basic negative weight test on the apparatus. He added that if anybody had
counselled him or some other shore-based architect, the blowout may never have occurred.

• Tactical Control

The tactical control includes the focusing on evaluating the usage of strategic plans at
departmental levels, checking related intermittent outcomes, and taking remedial activities.
This type of control requires a weekly or monthly inventory. The inventories much be
checked to make sure that the company is still on track and far from any danger. For example
The misinterpretation of the pressure test and the choice to push forward with brief
relinquishment of BP's Macondo all around was a significant impetus for the April 20
apparatus blast that in the long run released a huge number of barrels of oil into the Gulf of
Mexico. Which affected both operational control and tactical control. Had BP's well site
pioneers brought their broken clarification of the test results to one of the meeting engineers,
occasions likely would have turned out in an unexpected way.

• Operational Control

controls the everyday yield comparative with calendars, details, and expenses. It is
focused on the assignment and utilization of assets through an assessment of the exhibition of
the hierarchical units in meeting momentary targets, giving post-activity assessment and
authority over brief periods. During an operational control, the management focuses on the
when the product will be delivered and the quality of the delivered product, it also focuses on
delivering the product on time. For instance, A few Republicans argued that the commission's
discoveries because the board never inspected the blowout preventer, which they state could
have added to the mishap. The apparatus team did not initiate the blowout preventer until
hydrocarbons had just streamed by it.

References
Expert Program Management., 2018. Expectancy Theory. [Online]
Available at:
https://expertprogrammanagement.com/2018/10/expectancy-theory/#:~:text=Expectancy
%20Theory%20of%20Motivation%20is%20a%20theory%20of%20motivation%20in,and
%20they%20value%20the%20reward.
[Accessed 29 June 2020].
Jumping for the Jelly Beans (1 of 2). 2007. [Film] Directed by gec118. s.l.: gec118.
Yodiz Team, 2016. Top 7 communication barriers at workplace (Benefits of effective
communication). [Online]
Available at: https://www.yodiz.com/blog/top-7-communication-barriers-at-workplace-
benefits-of-effective-communication/
[Accessed 29 June 2020].
Grant, R.M., 1996. Toward a knowledge‐based theory of the firm. Strategic management
journal, 17(S2), pp.109-122.