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Business Horizons (2018) 61, 487—496

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How to brand your private labels


Inge Geyskens a, Kristopher O. Keller b,*, Marnik G. Dekimpe a,c,
Koen de Jong d

a
Tilburg University, Warandelaan 2, 5037 AB Tilburg, The Netherlands
b
Kenan-Flagler Business School, University of North Carolina at Chapel Hill, 300 Kenan Center Drive,
Chapel Hill, NC 27599, U.S.A.
c
KU Leuven, Leuven, Belgium
d
International Private Label Consult (IPLC), Loonsebaan 127, 5263 CM Vught, The Netherlands

KEYWORDS Abstract Private labels have become ever-more important and are slowly turning
Marketing; into brands of their own. Retailers increasingly offer three-level ‘good, better, best’
Retailing; private-label programs that include economy, standard, and premium private-label
Private-label products; tier goods. For each of these tiers, retailers must decide under what name to brand
Branding; their private label. They can either assign their store banner name to a private-label
Brand names; tier or go for a unique brand name that is separate from the retailer banner. The
Brand strategy purpose of this article is to outline the advantages and limitations of these two
branding strategies: store-banner branding versus stand-alone branding. Herein, we
also provide a series of recommendations regarding when to use each brand strategy,
based on characteristics of the retailer and the environment in which it operates.
# 2018 Kelley School of Business, Indiana University. Published by Elsevier Inc. All
rights reserved.

1. Private labels are becoming brands consumer packaged goods industry in the U.S.
of their own exceed $115 billion and account for a market share
of more than 22% (PLMA, 2016). PL sales in European
Private label (PL) products, also known as store consumer-packaged-goods markets, traditionally at
brands or retailer brands, have been extremely the forefront of PL developments, are even more
successful in recent years. Yearly PL sales in the substantial with PL shares often exceeding 30%,
while still showing impressive growth rates. In Spain
and Poland, for example, PL shares have increased
by a staggering 10% from 2009 to 2013, resulting
* Corresponding author in market shares of 41% and 24%, respectively
E-mail addresses: i.geyskens@tilburguniversity.edu (I. Geys-
kens), kristopher_keller@kenan-flagler.unc.edu (K.O. Keller),
(Nielsen, 2014).
m.g.dekimpe@tilburguniversity.edu (M.G. Dekimpe), Originally created to provide the cheapest
kdejong@iplc-europe.com (K. de Jong) products in the assortment at an acceptable but

0007-6813/$ — see front matter # 2018 Kelley School of Business, Indiana University. Published by Elsevier Inc. All rights reserved.
https://doi.org/10.1016/j.bushor.2018.01.015
488 I. Geyskens et al.

Figure 1. Example of three-tiered private label (PL) architecture of French retailer Système U

low quality, PLs have evolved into products with a best’ approach. This includes an economy and a
quality comparable to, or even exceeding, that of premium PL tier in addition to the standard PL that
national brands (Dekimpe & Deleersnyder, 2018; ter has been around for a long time (Geyskens, Gielens,
Braak, Dekimpe, & Geyskens, 2013). This transition & Gijsbrechts, 2010). Whereas economy PLs are
has been recognized both in the academic literature no-frills, bottom-of-the-market PLs that typically
and among practitioners. Martos-Partal, González- economize on more expensive ingredients to reduce
Benito, and Fustinoni-Venturini (2015), for exam- costs, standard PLs tend to imitate mainstream-
ple, investigated PLs’ ability to attract other quality manufacturer brands and are positioned
than merely the highly price-sensitive customer as mid-quality alternatives (Vroegrijk, Gijsbrechts,
segments, while de Jong (2011, 2015) documented & Campo 2016). Premium PLs, in turn, are at the top
how retailers have invested considerable resources end of the market and deliver quality equal to–—or
into building their stores to become strong brands, even exceeding–—that of premium-quality national
and often placed their PLs at the center of this brands while sometimes even exceeding national
strategy. After all, stronger PLs allow the retailer to brands’ prices (ter Braak, Geyskens, & Dekimpe,
offer a more differentiated assortment, which 2014). Figure 1 illustrates the three-tiered PL
insulates it better from competitors by avoiding architecture for the French retailer Système U in
“competitive price matching” (Kireyev, Kumar, & the apricot-jam category. The design as well as the
Ofek, 2017, p. 2). quality of Système U’s economy PL Bien Vu is modest
Yet, while acknowledging their increasing quality and contains only 35 g of fruit per 100 g. The quality
parity with national brands, consumers may still of its standard PL U, on the other hand, is equivalent
have difficulties differentiating among different to that of the market leader Bonne Maman, con-
PLs. Schnittka et al. (2015), for example, provide taining 50 g of fruit per 100 g, whereas the premium
evidence that consumers may be able to recognize PL U Saveurs is of a higher quality and even contains
PLs, but not to associate them with the correct 56 g of fruit per 100 g. For the latter, Système U
retailer. Similarly, Szymanowski and Gijsbrechts opted for fruit from the Roussillon region, and uses a
(2012) have demonstrated that consumers consider unique and more attractive jar, which helps to
PLs as a separate brand class rather than as justify a 97% higher price than the leading national
individual private brands from different retailers. brand.1
To overcome this impediment and unlock PLs’ true The second key element in creating true PL
potential, the next step is to create unique PL brands is choosing brand names that allow consum-
brands (Planet Retail, 2010). This transition is ers to more easily differentiate among various PLs.
feasible, as retailers have achieved the “necessary After all, “the key to branding is that consumers
mass” for investments in essential branding perceive differences among brands in a product
activities (Kumar & Steenkamp, 2007, p. 9). category” (Keller, 2012, p. 36). Some PLs have
The key first element in creating true PL brands
is the development of a multi-tiered offering.
Three-tiered PL programs follow a ‘good, better, 1
See de Jong (2015) for a more detailed exposition.
How to brand your private labels 489

already made this transition. One example is Lob- can either choose stand-alone branding and avoid
law’s President’s Choice, which is now considered to an explicit link between store brand and retail
be the most trusted consumer packaged goods banner, or they can choose store-banner branding
brand in Canada. Shortly after its launch, it became and use their store-banner name and/or logo to
the market leader in the chocolate-cookie category clearly reveal their ownership. If a retailer uses
despite its limited distribution–—it sold in only one store-banner branding, the link between PL product
retail chain. Loblaw’s senior vice president of mar- and retailer is obvious. Consequently, positive
keting even went so far as to say: “I take offense to spillovers become more likely. Positive spillovers
thinking about President’s Choice as a store brand may materialize through familiarity effects because
[as] Canadians don’t consider it one” (Kolm, 2016). consumers feel less uncertain about the quality of
In naming their PL tiers, retailers have an impor- an unknown product if they are familiar with
tant decision to make: Should they align their PL the brand name (Sethuraman & Gielens 2014),
brands with their banners or should they use a especially when this name corresponds to the
stand-alone brand name that does not link to the trusted banner name. As such, retailers with a
banner? Rebranding a PL is a very costly exercise. It solid reputation may benefit from consistently
is therefore imperative that these decisions are using their banner name on their PL. Figure 2
made in an informed way. We will first discuss the provides examples of both PL-branding strategies.
branding decision for the standard PL tier, which is
still the largest tier with most retailers. Next, we
turn to the premium PL tier, which has recently 2.1. Jumbo case study
shown the highest growth rates (ter Braak et al.,
2014), and the economy PL tier, which is mostly To illustrate the advantages that store-banner
introduced to limit the further growth of the branding may bring, we analyze the case of a Dutch
hard-discount format (Vroegrijk et al., 2016). retailer, Jumbo, that engaged in a strategic
relaunch of its complete standard PL offering.
The retailer follows an everyday-low-price strategy
2. Branding the standard PL tier and offers lowest prices where possible on wide
ranges of fresh and ambient foods. Jumbo stores
Standard PLs, which are positioned as mid-quality carry a range of up to 30,000 products. The stores
alternatives that imitate mainstream national have a friendly and modern design, and offer
brands at a lower price, have been around for a specialty sections such as a bakery, and deli
long time. In branding their standard PLs, retailers counters for fresh foods. The banner currently

Figure 2. Example of a stand-alone and a store-banner branded standard private labels


490 I. Geyskens et al.

operates around 580 stores, and has an 18.4% share  A stronger number one national brand;
of the Dutch grocery market (Planet Retail, 2016).
Instead of continuing to work with the  More brand innovations; and
stand-alone name O’Lacy that it used for its
standard PL offering of many years, the complete  Heavy advertising.
range of about 1,600 SKUs was relaunched to carry
the store banner (Jumbo) on the pack. The grocer These findings are depicted in Figure 4, which
also added lifestyle imagery as well as high quality portrays the 50% lowest and 50% highest scoring
food photography and a more consistent and product categories on the four category character-
sophisticated design architecture to the brand. In istics listed above. PL performance improved
early 2009, the first PLs carrying the Jumbo name especially in categories in which national brands
appeared on the shelves, gradually replacing are typically strong (and where O’Lacy performed
all articles under the stand-alone brand O’Lacy. less well), such as breakfast cereals and chewing
Figure 3 portrays the old stand-alone brand O’Lacy, gum. On average, PL sales increased by 33.6% after
and the new store-banner brand Jumbo in, respec- the rebranding when the market share of the
tively, the rice and fabric-conditioner categories. stand-alone brand O’Lacy within the category was
Overall, the PL rebranding was a success. PL sales low–—compared to 20.7% when it was high. The new
soared (across close to 100 categories studied, an Jumbo PL also performed particularly well in prod-
average increase of 27% was observed in the first uct categories with a strong (+45.5% growth in PL
quarter after the rebranding), and profits also in- sales) rather than weak (+9.0% growth in PL sales)
creased. By using its banner name on its standard position of the number one brand, a high (+45.4%
PL, Jumbo successfully capitalized on its solid growth in PL sales) versus a low (+10.7% growth in PL
reputation and positive association shoppers have sales) degree of brand innovations, and heavy
with Jumbo stores (de Jong, 2015). The rebranding (+44.6% growth in PL sales) versus little (+12.1%
ensured PL growth in product categories where PLs growth in PL sales) advertising. Examples here
traditionally are weaker relative to national brands. include laundry detergents and dishwasher tablets.
Those categories were characterized by: In those categories, having the backing from the
retailer’s trusted banner name was especially
 A lower share of the stand-alone O’Lacy PL brand; needed and indeed made a difference (Table 1).

Figure 3. The replacement of the stand-alone PL brand O’Lacy by the store-banner brand Jumbo
How to brand your private labels 491

Figure 4. Store-banner branding helps PL sales to grow in categories that have traditionally been the stronghold
of national brands

50 50 45.50
Growth in PL sales following

Growth in PL sales following


the relaunch with a store-

the relaunch with a store-


banner brand name (%)

banner brand name (%)


40 33.61 40

30 30
20.65
20 20
9.04
10 10

0 0
Low High Low High
Market share of O'Lacy within the category Market share of the number-one brand in the category

50 45.37 50 44.61
Growth in PL sales following

Growth in PL sales following


the relaunch with a store-

the relaunch with a store-


banner brand name (%)

banner brand name (%)


40 40

30 30

20 20
10.68 12.06
10 10

0 0
Low High Low High
Innovation intensity by brands in the category Advertising intensity by brands in the category

Note: Division between low and high based on a median split.

Jumbo’s category managers implemented a the number of new Jumbo SKUs was larger than
number of tactical adjustments that helped the former number of O’Lacy SKUs, the effect of
to amplify the overall positive effect of the the rebranding on PL sales was much more
rebranding, as portrayed in Figure 5. Specifically, favorable (+53.9%) than when the number of new
they used the occasion to reorganize the shelf Jumbo SKUs stayed the same or dropped (+16.8%).
space in a number of categories. On average, PL Finally, when the retailer added larger package
sales increased by 47.1% when the shelf was sizes under the Jumbo PL than were already
substantially reorganized at the time of the available at the retailer, PL sales increased, on
rebranding, compared to only 24.1% when not. average, by 110.2% rather than 15.8%. For
The coffee category, for which the shelves were example, for muesli, the retailer added a much
completely overhauled, provides a case in point. larger package size to its assortment, leading to a
After the rebranding, PL sales of coffee pads 65% PL sales increase and an estimated additional
increased by a whopping 80%, leading to s3,000 category profits per week.
approximately s12,500 additional category profits As this application clearly illustrates, strategi-
(across PLs and national brands) per week. When cally rebranding a stand-alone standard PL to a

Table 1. Additional results from our Jumbo research


We analyzed all categories in which the O’Lacy PL was present, and for which we had a minimum of 13 weeks of data
available after the rebranding so that we could econometrically evaluate its impact. We focused on categories in
which PL SKUs were introduced relatively quickly one after the other (12 weeks). Using an error-correction model
[see van Heerde, Gijsenberg, Dekimpe, and Steenkamp (2013) or Frison, Dekimpe, Croux, and De Maeyer (2014) for
an in-depth discussion on this modeling approach], we calculated the baseline sales of the new Jumbo PL (1) after
the dust had settled (i.e., in the longer run) and (2) after filtering out possible confounding effects of PL price,
national-brand price, PL promotions, national-brand promotions, advertising, stock-outs, and seasonal influence.

Of the 92 categories studied, 39 categories showed a significant increase in PL sales, in 40 categories PL sales were
not affected, and 13 categories experienced a decline in PL sales. On average, PL sales increased by 27% per
category, while category sales increased by 4%. Profit implications were in the same line. Out of 92 product
categories, 45 categories became more profitable in the quarter after the rebranding (compared to the quarter
before), 23 categories did not change in terms of profitability, while another 24 categories were affected negatively
profitwise.
492 I. Geyskens et al.

Figure 5. The retailer’s tactical assortment decisions can amplify the positive effect of a rebranding decision

60

Growth in PL sales following


the relaunch with a store-
50 47.07

banner brand name (%)


40
30 24.08
20
10
0
No Yes
Reorganization of the shelves during the rebranding

60 53.85

Growth in PL sales following


the relaunch with a store-
50

banner brand name (%)


40
30
20 16.80

10
0
Equal or less More
Number of Jumbo SKUs relative to number of O'Lacy
SKUs

120 110.22
Growth in PL sales following
the relaunch with a store-

100
banner brand name (%)

80
60
40
15.80
20
0
No Yes
Big package size added

store-banner branded PL can help a trusted PL tiers. Switzerland’s SPAR, in contrast, added a
retailer’s performance, especially when the stand-alone-branded economy tier (Jeden Tag)
tactical decisions of the category managers are and a store-banner branded premium PL tier (SPAR
appropriately aligned by: Premium) to its store-banner branded standard
tier (SPAR).
 Reorganizing the shelf at the time of the Premium PL tiers are differentiated from other
rebranding; PLs along two dimensions. First, they are positioned
at the top end of the market and deliver quality
 Increasing the number of SKUs under the equal to premium-quality national brands, with
rebranded PL; and similar–—and occasionally even higher–—prices
(Kumar & Steenkamp, 2007), but better quality than
 Adding a larger package size to the assortment standard PL tiers. This is called vertical differenti-
under the rebranded PL. ation. Second, they offer unique features such as
ingredients, flavors, or packaging that cannot
3. Branding the premium and economy be found with other PL tiers or competing
PL tier national brands, called horizontal differentiation
(ter Braak et al., 2014). Using a large pan-European
3.1. Premium PL tiers sample of over 220 PL-branding decisions made by
over 150 retailers across more than 25 countries,2
Also for their premium and economy PL tiers, Keller, Dekimpe, and Geyskens (2016) found that
retailers can either go for stand-alone branding or retailers perform better when using store-banner
store-banner branding. The U.K.’s Tesco, for
example, does not only use its banner name on
its standard PL tier (Tesco), but also on its premium 2
In around 57% of the cases, stand-alone branding was used,
(Tesco Finest) and economy (Tesco Everyday Value) while in 43%, store-banner branding was used.
How to brand your private labels 493

branding for their premium PL when they have a environment, which affects the extent to which
higher brand equity or a hi-low price format. As PL manufacturers live up to the rules and produce
consumers may be uncertain about what to expect PLs that meet the agreed-on quality level. Since
from a newly-introduced premium PL tier, the success of international PL strategies relies on
store-banner branding can be used by a high-equity the ability to build tailored solutions to each
retailer as a signal to consumers that its product market, retailers may be more likely to use
claims are credible–—because false claims would put store-banner branding in some markets than in
the future reputation of the retailer at stake and others.
result in intolerable economic losses (Kirmani & Turning to the retail environment, Keller et al.
Rao, 2000)–—thereby lowering consumers’ (2016) found that store-banner branding is the
perceived purchase risk and increasing retailer better option for a premium PL in markets where
performance. In addition, store-banner branded the degree of retail concentration is low (i.e.,
premium PLs may work as silent salesmen of features competition from many banners). Because
top-level quality who continue to promote the premium PLs are genuinely unique products, they
store during the span of the products’ use in the can be an excellent instrument with which to stand
home (de Jong, 2011), thereby further increasing out (Sethuraman & Raju, 2012). The closer the
retailer sales across PLs and national brands. As to premium PL can be associated with the retailer,
hi—low retailers, they can reduce the quality as is the case when store-banner branding is used
uncertainty that may surround their premium tiers for these top-quality products at the retailer,
by exploiting their upscale image and using a the more it can be a useful tool to differentiate
store-banner-related name because “store image the retailer from its competitors (Thain & Bradley
acts as an important indicator of PL quality” 2012).
(Semeijn, van Riel, & Ambrosini, 2004, p. 248). This As to the country’s cultural environment: The
positively affects the premium tier’s sales and, higher its uncertainty avoidance, the better it is to
thereby, retailer performance. use store-banner branding on the premium tier. The
Conversely, it becomes better to use stand-alone higher price of premium PLs increases the financial
branding on the premium tier when the retailer has risk, which may deter uncertainty-avoidant con-
a lower brand equity and/or uses an everyday- sumers from trying the premium tier. In a society
low-price strategy. Cue-consistency theory holds that is generally characterized by risk aversion
that when two cues are inconsistent, they are less (such as, for example, France, Greece, and Japan),
predictive of quality than when they present con- uncertain consumers expect a sign of quality reas-
sistent information (Miyazaki, Grewal, & Goodstein, surance from the retailer, which can be provided
2005). The low brand equity of a retailer and its through store-banner branding the premium tier, as
everyday-low-price strategy do not match the bearing the store-banner name has a risk-relieving
quality signal sent by higher priced premium PLs, function. Conversely, the higher a society’s empha-
making stand-alone branding the better strategy in sis on status–—as is the case in many emerging
both instances. markets–—the better it is to use stand-alone brand-
Retailers that are at the forefront of ing for premium tiers. In such societies, consumers
internationalization–—such as Carrefour and attach more importance to product brand names.
Auchan–—capitalize on their strong PL base by also Buying brands rather than PLs is a means through
offering their PL products in overseas markets which consumers can express class differences and
(Gielens, Helsen, & Dekimpe, 2012). The same aspirations. Thus, retailers may be better off to
retailer can nevertheless use different branding disguise the PL nature with a stand-alone name.
strategies across countries. For example, for many Also, in countries with a weak rule of law, stand-
years, Carrefour used the stand-alone label No. alone branding is the better strategy as it helps
1 for its economy tiers in Poland and Romania but retailers to insulate themselves from the potential
Carrefour Discount in France. This practice reveals of negative spillover effects when products deviate
that for some retailers, it may be preferable to from contractually defined production standards or
adapt their PL architecture to the varying encounter a product-harm crisis. Because premium
conditions in local markets. In terms of market PLs are products with expensive, high-quality in-
characteristics, Keller et al. (2016) studied the gredients (ter Braak et al., 2014), they are products
retail environment, which influences the extent for which deviating from contractually defined
to which retailers wish to differentiate from each standards may pay off considerably for (indepen-
other; the cultural environment, which influences dent) PL suppliers. Moreover, a premium PL’s unique
the needs consumers satisfy through the acquisi- features make it difficult for the retailer to replace
tion and use of products, and the institutional a cheating supplier. The combination of high payoffs
494 I. Geyskens et al.

from cheating with a low probability of being re- pricing strategy, and the characteristics of the
placed makes deficiencies more likely for premium country it operates in.
PLs in countries characterized by a weak rule of law, Still, retailers should be aware that the risks of
making stand-alone branding the better strategy for negative spillovers in case of product-harm crises
premium tiers in countries that score low on the rule remain when opting to use store-banner branding
of law. for their economy tier. A product-harm crisis is a
In sum, neither store-banner branding nor discrete event in which products are found to be
stand-alone branding is the superior branding defective and therefore dangerous to at least part
strategy for the premium PL tier in all instances, of the product’s customer base (Cleeren, Dekimpe,
which also explains why both options are still used. & van Heerde, 2017). Product-harm crises are not
Nevertheless, making the right strategic choice is only harmful for consumers, but also the reputation
not inconsequential, since not aligning the selected and equity of the retailer may get tarnished if
branding strategy for the premium PL with the products need to be recalled from the distribution
specific features of the retailer and the market in system. Indeed, a product-harm crisis in one
which it operates negatively affects that retailer’s product category can spill over to all product
sales productivity. categories with the same name and tarnish the
banner’s overall image. While in the past
3.2. Economy PL tiers product-harm crises were the exception rather than
the rule, the last 2 decades have witnessed a
Finally, economy PL tiers are clearly vertically considerable increase in their number (Borah &
differentiated from standard PLs in terms of quality. Tellis, 2016). As such, retailers may better play
They are bottom-of-the-market PLs with the lowest on the safe side by using stand-alone branding on
prices, but with acceptable quality. Economy PLs their economy PL tiers.
are often introduced to prevent a further erosion of
one’s customer base by hard discounters (Vroegrijk
et al., 2016). This motivation is very different from
that of the premium tiers, which are used more to 4. Final summary
differentiate the retailer from competitors.
Hard discounters, such as Aldi and Lidl, offer A key decision that retailers face for their standard,
rock-bottom prices and a limited assortment that premium, and economy PL tiers is whether to use
is dominated by PLs. Of late, they have become very their store-banner name and/or logo to clearly
successful. Market share levels have exceeded 30% reveal their ownership of these products. These
in Norway, Germany, and Denmark (Euromonitor, choices should not be made lightly, since they have
2016), and these retailers are directing their substantial performance implications, especially
attention to the U.S. A traditional retailer’s for the standard PL tier (which is still the largest
economy PL is a viable alternative to the hard tier for most retailers) and for the premium tier
discounters’ low-priced private brands. Yet, many (which is, for many retailers, the fastest growing
retailers appear to be reluctant to use the tier). Standard PLs can benefit from store-banner
store-banner brand to endorse their economy PL. branding due to positive spillovers: consumers feel
They seem to fear that perceived low product less uncertain about the quality of an unknown PL
quality could result in shopper dissatisfaction, product if they are familiar with its brand name. We
which might have a negative impact on overall illustrated the importance of making the right
shopper trust in the retailer (IPLC Research, branding decision for the standard PL for Jumbo,
2016).3 For this PL tier, the choice of a non-fitting a leading Dutch retailer that replaced its
(non-aligned) naming strategy does not result in a stand-alone standard PL brand with a store-banner
sales (productivity) decrease (Keller et al., 2016), brand, and enjoyed significant PL sales increases
while it does, as indicated before, for the premium and additional profits as a result.
tier. That is, for their economy PL, retailers can use PL-branding decisions have recently come to the
store-banner branding and stand-alone branding forefront for the smaller, but rapidly growing, pre-
alike, regardless of the retailer’s brand equity, its mium PL tier. For the premium tier, retailers are
better off using store-banner branding when they
have a higher brand equity and/or a hi—low price
3 format. In contrast, stand-alone branding is the
Consistent with this argumentation, the proportion of store-
banner branding in Keller, Dekimpe, & Geyskens (2016) was
better option for retailers with a lower brand equity
considerably higher (74%) for the premium PL tier than for the and/or an everyday-low-price strategy. This is not
economy PL tier (16%). to say that retailers with an everyday-low-price
How to brand your private labels 495

Figure 6. Decision tree for PL-branding decision

Banner
equity

Low High

Economy tier Standard tier Premium tier Economy tier Standard tier Premium tier

Stand-alone Stand-alone Stand-alone Preferably Store-banner Store-banner


branding branding branding stand-alone branding branding for hi-
branding (in low retailers in
light of the countries with
increasing a high retail
number of concentration
product-harm and high
crises) uncertainty
avoidance.
Stand-alone
branding for
everyday-low-
price retailers
in countries
with a high
emphasis on
status and a
weak rule of
law

strategy should never use store-banner branding for References


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