TRAINER GROUP COACHING PLAN TEMPLATE

Coach name:

Learners name 1:

Learners name 2:

Learners name 3:

Need for training / coaching: Moving towards for creating successful customer service skills for
development programmes of organization.

Goals of Coaching: To build up and implement better ways and thinking ability with new aspects
and wise vision for customers .

Style of coaching: New ideas and new vision with the new style of customers services skills
coaching for successful development programmes for the organizational growth.

Structure Learning activities to be undertaken

Add all step required to conduct your training / coaching session in a clear manner

Introduction to Begin with the smile:

session
Grinning at a client when they come in, reassures them and shows them that
prepared to help them. Grins warm individuals up and make incredible
conversation starters.

Step 1 Be civil and respectful:

Not all clients are amicable. Regardless, individuals actually ought to stay
common and aware in their responsive. A great deal of the time even the
angriest individual will quiet down on the off chance that they are dealt with
accurately.

Step 2 Treat customers with empathy and understanding:

Imagining a client's perspective is an incredible approach to grasping their

viewpoints. Understanding what it is that they're feeling, or absolutely getting a
superior comprehension of why they feel as such, will assist with making deal
and fulfill their requirements and convey a significant encounter of client
support in the retail business.

Step 3 Answer promptly and accurate:

Nobody likes to be continued to hang tight for a really long time. At the point
when a client or client requests something, make certain to answer in an
opportune style. All the more critically, people should ensure while giving them
the right data. Deception will helps to set back something other than a deal; it
 can possibly break people's business' standing.

Step 4 Be reliable:

Should tell the truth, dependable and reliable.

Step 5 Make sense of the process:

Individuals are more agreeable when they understand what they ought to
anticipate. Clarify what's going for happen to them in an unmistakable and
succinct manner so there are no curve balls for them.

Step 6 Guarantee every encounter goes well:

Treat each client the same way so every client leaves feeling happy with an
incredible client experience. There's no point just focussing on one client and
dismissing the rest.

Final Meeting and

Details:
coaching session

2 A.M
Time

Date 2022.4.5
 TIMES SQUARE VENUE.
Place

Tools and LAPTOP, PROJECTORS, PENS, DAIRY, FILES AND DOCUMENTS,

equipment TELEPHONE, PRINTER, SCANNER,ZOOM STAGE.
needed:
Feedback:
Methods to be used: INPUTING SHARING CAMERAS.

Any skill Gaps identified: Yes No

Specify: NO

OHS issues to be considered:

LACKS OF COMFORTABLE CHAIRS AND TABLES.

Agreement
Learner signature……………………………………….. Date ……………...

Learner signature……………………………………….. Date ……………...

Learner signature……………………………………….. Date ……………...

Facilitator signature …………………………………… Date……………….

 TRAINEE GROUP TRAINING FEEDBACK FORM 1

Learner: Date:

Coach:

Please indicate with a tick the appropriate response.

SA=Strongly A=Agree N=Neutral D=Disagree SD=Strongly
agree disagree

SA A N D SD
My motivation and capacity to learn has increased as a ***
result of this relationship.
My self-confidence has increased through this ***
relationship.

The facilitation techniques and learning activities were ***

appropriate.
The facilitator considered my learning style and ***
characteristics.

The facilitator provided enough time for discussion and ***

interaction.
I was given the appropriate support to meet my learning ***
goals.

Did you achieve your learning goals?

YES.

What were the overall benefits of the learning relationship?

Learning Relationships is that it can work on the general proficiency of a business. It can
decrease costs, for the most part by removing the squandered exertion of delivering
items or administrations that nobody needs.
What aspects of the learning relationship would you change?
It should be the capacity to foster great and fulfilling relational connections is viewed as
the principal, or a significant justification behind cultivating learning.

Other comments

NO.
 TRAINEE GROUP TRAINING FEEDBACK FORM 2

Learner: Date:

Coach:

Please indicate with a tick the appropriate response.

SA=Strongly A=Agree N=Neutral D=Disagree SD=Strongly
agree disagree

SA A N D SD
My motivation and capacity to learn has increased as a ***
result of this relationship.
My self-confidence has increased through this ***
relationship.

The facilitation techniques and learning activities were ***

appropriate.
The facilitator considered my learning style and ***
characteristics.

The facilitator provided enough time for discussion and ***

interaction.
I was given the appropriate support to meet my learning ***
goals.

Did you achieve your learning goals?

YES.
What were the overall benefits of the learning relationship?
 It can decrease costs, generally by removing the squandered exertion of creating
items or administrations that nobody needs.

 It empowers social-based learning.

 It stirs students' high-request thinking.

 It advances student self-appraisal.

What aspects of the learning relationship would you change?
 It should be goal oriented.

 It should be formal and informal learning.

 It should depends upon proper motivation.

Other comments

NO.
 TRAINEE GROUP TRAINING FEEDBACK FORM 3

Learner: Date:

Coach:

Please indicate with a tick the appropriate response.

SA=Strongly A=Agree N=Neutral D=Disagree SD=Strongly
agree disagree

SA A N D SD
My motivation and capacity to learn has increased as a ***
result of this relationship.
My self-confidence has increased through this ***
relationship.

The facilitation techniques and learning activities were ***

appropriate.
The facilitator considered my learning style and ***
characteristics.

The facilitator provided enough time for discussion and ***

interaction.
I was given the appropriate support to meet my learning ***
goals.

Did you achieve your learning goals?

YES.
What were the overall benefits of the learning relationship?
It helps students comprehend and value new data.
It spikes student intuitiveness.
It urges students to work cooperatively.

What aspects of the learning relationship would you change?

It should be continuous and endless process.
It should be an adjustment to a new situation.
It should not be measurable.
Other comments
NO.