M/MA/1 Queueing Model for the Dupit Corp.

Problem

Data
λ 3 (mean arrival time) L=
μ 4 (mean service time) Lq=
s 1 (# servers)
W=
Pr (W>t = 0.368 Wq=
when t = 1
ρ=
Pr (Wq>t) = 0.276
when t = 1 n
0
1
2
3
Range Name Cells 4
L G4 5
Lambda C4 6
Lq G5 7
Mu C5 8
n F13:F38 9
Po G13 10
Pn G13:G38 11
Rho G10 12
s C6 13
Time1 C9 14
Time2 C12 15
W G7 16
Wq G8 17
18
19
B C 20
8 Pr (W>t = EXP(*Mu*(1-Rho)*C9) 21
11 Pr (Wq>t) = Rho*EXP(-Mu*(1-Rho)*C12) 22
23
F G 24
4 L= Lambda/(Mu-Lambda) 25
5 Lq= (Lambda)^2/(Mu*(MU-Lambda)
6
7 W= 1/(Mu-Lambda)
8 Wq= Lambda/(Mu*(Mu-Lambda))
9
10 ρ= Lambda/Mu
11
12 Pn= (1-rho)*rho^n
 Results λ=
3
2.25
μ=
1
0.75 s=
ρ=
0.75
L=
Pn
0.25 Lq=
0.19
0.140625 W=
0.105469
0.079102 Wq=
0.059326
0.044495 t=
0.033371
0.025028 n=
0.018771
0.014078 EXP=
0.010559
0.007919
0.005939
0.004454
0.003341
0.002506
0.001879
0.001409
0.001057
0.000793
0.000595
0.000446
0.000334
0.000251
0.000188
Lambda; Mean arrival rate for customers coming to the queueing system
Expected number of arrivals per unit time

Mu; Mean service rate (for a continuously busy server)

Expected number of service completions per unit time
number of servers
rho; utilization factor or the expected number of service completions per unit time

including those being served (the symbol L comes from Line Length)

Expected number of machines in the queue, which excludes customers being served

Expected waiting time in the system (including service time) for an individual customer

Expected waiting time of machines in the queue (excludes service time) for an individual customer

time

number of customers

Exponential/Exponent
Excel EXP Function; returns the result of a constant raised to the power of n
M/MA/1 Queueing Model for John Phixitt’s Approach (Reduce Machines/Rep)
Objective: To lower the tech rep's utilization factor sufficiently to meet the new service requirement
Data
λ 2 (mean arrival rate) L=
μ 4 (mean service rate) Lq=
s 1 (# servers)
W=
Pr (W>t = 0.135 Wq=
when t = 1
ρ=
Pr (Wq>t) = 0.068
when t = 1 n
0
1
2
3
4
Range Name Cells 5
L G4 6
Lambda C4 7
Lq G5 8
Mu C5 9
n F13:F38 10
Po G13 11
Pn G13:G38 12
Rho G10 13
s C6 14
Time1 C9 15
Time2 C12 16
W G7 17
Wq G8 18
19
20
B C 21
8 Pr (W>tEXP(*Mu*(1-Rho)*C9)
= 22
11 Pr (Wq>t)
Rho*EXP(-Mu*(1-Rho)*C12)
= 23
24
F G 25
4 L= Lambda/(Mu-Lambda)
5 Lq= (Lambda)^2/(Mu*(MU-Lambda)
6
7 W= 1/(Mu-Lambda)
8 Wq= Lambda/(Mu*(Mu-Lambda))
9
10 ρ= Lambda/Mu
11
12 Pn= (1-rho)*rho^n
e Machines/Rep)
service requirement
Results
1 λ=
0.5

0.5 μ=
0.25

0.5 ρ=

Pn L=
0.50
0.25 Lq=
0.125
0.062500 W=
0.031250
0.015625 Wq=
0.007813
0.003906 t=
0.001953
0.000977 n=
0.000488
0.000244
0.000122
0.000061
0.000031
0.000015
0.000008
0.000004
0.000002
0.000001
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
Lambda; Mean arrival rate for customers coming to the queueing system
Expected number of arrivals per unit time

Mu; Mean service rate (for a continuously busy server)

Expected number of service completions per unit time

rho; utilization factor or the expected number of service completions per unit time

including those being served (the symbol L comes from Line Length)

Expected number of machines in the queue, which excludes customers being served

Expected waiting time in the system (including service time) for an individual customer

Expected waiting time of machines in the queue (excludes service time) for an individual customer

time

number of customers
VP for Engineering Approach (New Equipment)
M/G/1 Model for the VP of Engineering Approach (New Equipment)
Data
Lambda Mean arrival rate 3 L=
OneOverMu Expected service time 0.2 Lq=
Sigma Standard Deviation 0.1
S # servers 1 W=
Wq=

ρ=

Po=

Range Name Cell F

L G4 4 L=
Lambda C4 5 Lq=
Lq G5 6
OneOverMu C5 7 W=
Rho G10 8 Wq=
s C7 9
Sigma C6 10 ρ=
W G7 11
Wq G8 12 Po=
 Results
1.163
0.563

0.388
0.188

0.6

0.4

G
Lq+Rho
((Lambda)^2)*(Sigma^2)+(Rho^2))/(22*(1-Rho))

Wq+OneOverMu
Lq/Lambda

Lambda*OneOverMu

1-Rho