Consumer Rights and Responsibilities: Consumer Awareness

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Consumer Rights and Responsibilities
Consumer rights are a set of rights governed by the law that gives allows customers to
have the necessary information about goods and services while purchasing. Register For Free
Similarly, consumer responsibilities indicate that customers have a specific responsibility
towards the society and other consumers and help them to fight against the unfair practice
or at least be aware of it. These rights and responsibilities are registered under the
Consumer Protection Act 1986.

Consumer Rights

Right to Safety- Before buying, a consumer can insist on the quality and guarantee
of the goods. They should ideally purchase a certified product like ISI or AGMARK.
Right to Choose- Consumer should have the right to choose from a variety of
goods and in a competitive price
Right to be informed- The buyers should be informed with all the necessary details
of the product, make her/him act wise, and change the buying decision.
Right to Consumer Education- Consumer should be aware of his/her rights and
avoid exploitation. Ignorance can cost them more.
Right to be heard- This means the consumer will get due attention to express their Ask A Doubt
grievances at a suitable forum.
Right to seek compensation- The defines that the consumer has the right to seek
redress against unfair and cruel practices or exploitation of the consumer.

Also Read: Important Questions for Consumer Protection

Consumer Responsibilities

Responsibility to be aware – A consumer has to be mindful of the safety and

quality of products and services before purchasing.
Responsibility to think independently– Consumer should be well concerned
about what they want and need and therefore make independent choices.
Responsibility to speak out- Buyer should be fearless to speak out their
grievances and tell traders what they exactly want
Responsibility to complain- It’s consumer responsibility to express and file a
complaint about their dissatisfaction with goods or services in a sincere and fair
manner. Join BYJU'S Learning
Responsibility to be an Ethical Consumer- They should be fair and not engage Program
themselves with any deceptive practice.

Must Read: Consumer Protection Study Material Name

Meaning of Consumer Awareness Mobile Number

Consumer awareness is a process of making an individual or consumer awareness of their
rights and responsibilities when purchasing goods and services. Awareness is essential for
all customers so that they take the right decision and make the right choice about the
City
products and services being sold and sold. One of the examples of Consumer Awareness Grade/
Example in India is “Jago Grahak Jago’. Grade/Exam

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Consumer Rights and Responsibilities: Consumer Awareness

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The above mentioned is the concept, that is elucidated in detail about ‘Consumer Rights
and Responsibilities’ for the Commerce students. To know more, stay tuned to BYJU’S.

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Super and useful

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Consumer Rights and Responsibilities: Consumer Awareness

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