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  • Complaints Cat

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    chrismachrist eb
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    The document categorizes and provides subcategories for customer complaints regarding electricity services. The main categories include billing, meters, payments, online payments, power failures, voltage issues, sparking, fires, dangers to human life, theft of power, and service issues. Subcategories further specify complaint types such as excess billing, meter problems, power outages in certain areas, high or low voltage, sparking in different electrical equipment, types of fires, and more. Complaints can be tracked with or without a customer service number.

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    The document categorizes and provides subcategories for customer complaints regarding electricity services. The main categories include billing, meters, payments, online payments, power failures, voltage issues, sparking, fires, dangers to human life, theft of power, and service issues. Subcategories further specify complaint types such as excess billing, meter problems, power outages in certain areas, high or low voltage, sparking in different electrical equipment, types of fires, and more. Complaints can be tracked with or without a customer service number.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views4 pages

    Complaints Cat

    Uploaded by

    chrismachrist eb
    The document categorizes and provides subcategories for customer complaints regarding electricity services. The main categories include billing, meters, payments, online payments, power failures, voltage issues, sparking, fires, dangers to human life, theft of power, and service issues. Subcategories further specify complaint types such as excess billing, meter problems, power outages in certain areas, high or low voltage, sparking in different electrical equipment, types of fires, and more. Complaints can be tracked with or without a customer service number.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Category ID Category

    1 Billing Related

    2 Meter Related

    3 Counter Payment

    4 Online Payment

    5 Power Failure

    6 Voltage Related

    7 Sparking

    8 Fire

    9 Posting Danger to Human Life

    10 Theft of Power
    21 Service Related Complaint
    Without service number With service number
    Sub Category Status
    Billing Issue success
    Excess Billing success
    Bill Not Raised success
    Wrong Assessment success
    Other issues success
    Meter Problem success
    Meter Running Fast success
    No Display in Meter success
    Meter Burnt success
    Other issues success

    Double Payment
    Paid But Not Reflecting
    Unable to Pay
    Other issues
    Power Failure Individual success
    Power Failure Entire Street success
    Power Failure Nearby Areas success
    Power Failure 1 or 2 Phase success
    Street Lights Failure success
    Fluctuation in Voltage success
    Low Voltage success
    High Voltage success
    Frequent Interruption success
    Sparking in Transformer Structure
    Sparking in Pillar Box
    Sparking in UG Cable
    Sparking in OH Conductor/Line
    Fire In Electrical Installation success
    Fire Incidents in Cable Fire In Electrical Installation
    Fire Incidents in OH Line Fire In Electrical Installation
    Fire Incidents in Transformer Fire In Electrical Installation
    Danger to Life Fire In Electrical Installation
    Conductor Snapping Fire In Electrical Installation
    Pole Damage Fire In Electrical Installation
    Exposed Cables in the Ground Fire In Electrical Installation
    Transformer Structure Damage Fire In Electrical Installation
    Water Logged Fire In Electrical Installation
    Theft of Power Danger to Life
    New Service Connection Theft of power
    Additional / Reduction of Load Theft of power
    Temporary Supply Theft of power
    Name Transfer Theft of power
    Solar Net metering Theft of power
    Agricultural Service Theft of power
    9445850699

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