Comfortstar Air Conditioner Error Codes

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Comfortstar
Air Conditioner Error Codes
Error Codes Problem

E0 Indoor unit EEPROM error

E1 Communication malfunction between indoor and outdoor units

E3 Indoor fan speed has been out of control

E4 Indoor room temperature sensor T1 open circuit or short circuit

E5 Evaporator coil temprerature sensor T2 open circuit or short circuit

EC Refrigerant leakage detection

EE Water-level alarm malfunction

F1 Open circuit or short circuit of outdoor ambient temperature sensor T4

F2 Open circuit or short circuit

F3 Open circuit or short circuit of compressor discharge temperature sensor T5

F4 Outdoor unit EEPROM error

 Error Codes Problem

F5 Outdoor fan speed has been out of control

F6 Out unit low side value temperature sensor (T2B) open circuit or short circuit

F7 Lifting-panel communication error

F8 Lifting-panel mafunction

F9 Lifting-panel is not closed

P0 IPM malfunction

P1 Over voltage or over low voltage protection

P2 High temperature protection of compressor top. High pressure protection

P3 Outdoor low temperature protection

P4 Inverter compressor drive error

P5 Mode conflict

P7 Outdoor IGBT temperature sensor error

On, Off, cF, dF, SC, FP  Display Code Meanings;
 Comf
ortstar Air Conditioner Display Code Meanings
On: for 3 seconds when:
 TIMER ON is set
 FRESH, SWING, TURBO, or SILENCE features are turned on
OF: for 3 seconds when:
 TIMER OFF is set
 FRESH, SWING, TURBO, or SILENCE features are turned off
cF: when anti-cold air feature is turned on

dF: when defrosting
SC: when unit is self-cleaning
FP:  when freeze protection is turned on
Outdoor Unit Error Display
Error Codes Problem

E0 Outdoor EEPROM malfunction

E2 Communication malfunction between indoor and outdoor units

E3 Communication malfunction between IPM board and outdoor main board

E4 Open or short circuit of outdoor temperature sensor (T3、T4、T5)

E5 Voltage protection

E6 Active PFC module protection

E8 Outdoor fan speed has been out of control (Only for DC fan motor models)

F1 No A Indoor unit coil outlet temperature sensor(T2B) open circuit or short circuit.

F2 No B Indoor unit coil outlet temperature sensor(T2B) open circuit or short circuit.

F3 No C Indoor unit coil outlet temperature sensor(T2B) open circuit or short circuit.

F4 No D Indoor unit coil outlet temperature sensor(T2B) open circuit or short circuit.

F5 No E Indoor unit coil outlet temperature sensor(T2B) open circuit or short circuit

F6 No F Indoor unit coil outlet temperature sensor(T2B) open circuit or short circuit.

P0 Temperature protection of compressor top

P1 High pressure protection

P2 Low pressure protection

P3 Current protection of compressor

P4 Temperature protection of compressor discharge

P5 High temperature protection of condenser

P6 IPM module protection

Comfortstar AC Troubleshooting
 Comfortstar AC Error Codes
and Troubleshoting
Common Issues
The following problems are not a malfunction and in most situations will not require repairs.

Issue: Unit does not turn on when pressing ON/OFF button

Possible Causes: The Unit has a 3-minute protection feature that prevents the unit from
overloading. The unit cannot be restarted within three minutes of being turned off.

Issue: The unit changes from COOL/HEAT mode to FAN mode

Possible Causes:

1. The unit may change its setting to prevent frost from forming on the unit. Once the
temperature increases, the unit will start operating in the previously selected mode again.
2. The set temperature has been reached, at which point the unit turns off the compressor.
The unit will continue operating when the temperature fluctuates again.
Issue: The indoor unit emits white mist
Possible Causes: In humid regions, a large temperature difference between the room’s air and
the conditioned air can cause white mist.

Issue: Both the indoor and outdoor units emit white mist

Possible Causes: When the unit restarts in HEAT mode after defrosting, white mist may be
emitted due to moisture generated from the defrosting process.

Issue: The indoor unit makes noises

Possible Causes:

1. A rushing air sound may occur when the louver resets its position.
2. A squeaking sound may occur after running the unit in HEAT mode due to expansion and
contraction of the unit’s plastic parts.
Issue: Both the indoor unit and outdoor unit make noises
Possible Causes:

1. Low hissing sound during operation: This is normal and is caused by refrigerant gas
flowing through both indoor and outdoor units.
2. Low hissing sound when the system starts, has just stopped running, or is defrosting: This
noise is normal and is caused by the refrigerant gas stopping or changing direction.
3. Squeaking sound: Normal expansion and contraction of plastic and metal parts caused by
temperature changes during operation can cause squeaking noises.
Issue: The outdoor unit makes noises
Possible Causes: The unit will make different sounds based on its current operating mode.

Issue: Dust is emitted from either the indoor or outdoor unit

Possible Causes: The unit may accumulate dust during extended periods of non-use, which will
be emitted when the unit is turned on. This can be mitigated by covering the unit during long
periods of inactivity.

Issue: The unit emits a bad odor

Possible Causes:

1. The unit may absorb odors from the environment (such as furniture, cooking, cigarettes,
etc.) which will be emitted during operations.
2. The unit’s filters have become moldy and should be cleaned.
Issue: The fan of the outdoor unit does not operate
Possible Causes: During operation, the fan speed is controlled to optimize product operation.
Issue: Operation is erratic, unpredictable, or unit is unresponsive
Possible Causes: Interference from cell phone towers and remote boosters may cause the unit
to malfunction.

In this case, try the following:

1. Disconnect the power, then reconnect.

2. Press ON/OFF button on remote control to restart operation.
NOTE: If problem persists, contact a local dealer or your nearest customer service center.
Provide them with a detailed description of the unit malfunction as well as your model number.
Inverter Split Type

Inverter Split Type

When troubles occur, please check the following points before contacting a repair company.

Problem: Poor Cooling Performance

Possible Causes:

1. Temperature setting may be higher than ambient room temperature

2. The heat exchanger on the indoor or outdoor unit is dirty
3. The air filter is dirty
4. The air inlet or outlet of either unit is blocked
5. Doors and windows are open
6. Excessive heat is generated by sunlight
7. Too many sources of heat in the room (people, computers, electronics, etc.)
 8. Low refrigerant due to leak or long-term use
9. SILENCE function is activated
Solution:

1. Lower the temperature setting

2. Clean the affected heat exchanger
3. Remove the filter and clean it according to instructions
4. Turn the unit off, remove the obstruction and turn it back on
5. Make sure that all doors and windows are closed while operating the unit
6. Close windows and curtains during periods of high heat or bright sunshine
7. Reduce amount of heat sources
8. Check for leaks, re-seal if necessary and top off refrigerant
9. SILENCE function can lower product performance by reducing operating frequency. Turn
off SILENCE function
Problem: The unit is not working
Possible Causes:

1. Power failure
2. The power is turned off
3. The fuse is burned out
4. Remote control batteries are dead
5. The Unit’s 3-minute protection has been activated
6. Timer is activated
Solution:

1. Wait for the power to be restored

2. Turn on the power
3. Replace the fuse
4. Replace batteries
5. Wait three minutes after restarting the unit
6. Turn timer off
Problem: The unit starts and stops frequently
Possible Causes:
 1. There’s too much or too little refrigerant in the system
2. Incompressible gas or moisture has entered the system
3. The compressor is broken
4. The voltage is too high or too low
Solution:

1. Check for leaks and recharge the system with refrigerant

2. Evacuate and recharge the system with refrigerant
3. Replace the compressor
4. Install a manostat to regulate the voltage
Problem: Poor heating performance
Possible Causes:

1. The outdoor temperature is lower than 7°C (44.5°F)

2. Cold air is entering through doors and windows
3. Low refrigerant due to leak or long-term use
Solution:

1. Use auxiliary heating device

2. Make sure that all doors and windows are closed during use
3. Check for leaks, re-seal if necessary and top off refrigerant
NOTE: If your problem persists after performing the checks and diagnostics above, turn off
your unit immediately and contact an authorized service center.
How to operate your unit without the remote control ?
In the event that your remote control fails to work, your unit can be operated manually with the
MANUAL CONTROL button located on the indoor unit. Note that manual operation is not a
long-term solution, and that operating the unit with your remote control is strongly
recommended.
 How to operate your unit
without the remote control.
To operate your unit manually:

1. Open the front panel of the indoor unit.

2. Locate the MANUAL CONTROL button on the right-hand side of the unit.
3. Press the MANUAL CONTROL button one time to activate FORCED AUTO mode.
4. Press the MANUAL CONTROL again to activate FORCED COOLING mode.
5. Press the MANUAL CONTROL button a third time to turn the unit off.
6. Close the front panel.
Care and Maintenance
Cleaning Your Air Filter

A clogged air conditioner can reduce the cooling efficiency of your unit, and can also be bad
for your health. Make sure to clean the filter once every two weeks.
 Comfortstar AC Care and
Maintenance
1. Lift the front panel of the indoor unit.
2. Grip the tab on the end of the filter, push it up slightly, then pull it a little towards yourself.
3. Now pull down to extract the filter.
4. If your filter has a small air freshening filter, unclip it from the larger filter. Clean this air
freshening filter with a hand-held vacuum.
5. Clean the large air filter with warm, soapy water. Be sure to use a mild detergent.
6. Rinse the filter with fresh water, then shake off excess water.
7. Dry it in a cool, dry place, and refrain from exposing it to direct sunlight.
8. When dry, re-clip the air freshening filter to the larger filter, then slide it back into the
indoor unit.
9. Close the front panel of the indoor unit.