GeN2 Trouble Shooting Guide

OTIS FIELD COMPONENT MANUAL
Part:
No.: GAA21000CJ_TS1
Worldwide Engineering Vintage: 01 / 1
ENGINEERING CENTER Trouble shooting Guide (Draft) Page: 1/ 43
BERLIN Date: Nov. 8, 02
GeN2
Trouble Shooting Guide
Authorization Date D1: Draft

Running on PCB: MCBIII: GAA26800KF1 SPBC: GAA26800KB
TCBC: GAA26800KA1,2,3 DCSS5: GAA24350BD11
Software Version: MCBIII: GAA30762BAA SPBC: GAA30760AAB
TCBC: GAA230081AAB DCSS5: GAA30328AAE
Document Revision :
Date Author Pages Comment

Nov. 8, 02 M. Toutaoui Original Document
Copyright 2002, OTIS GmbH & Co. OHG Berlin.

No part of this document may be copied or reproduced in any form or by any means without the prior written
consent of OTIS GmbH & Co. OHG.
Part:
No.: GAA21000CJ_TS1
CONTENTS
1 Elevator status and failure classification...............................................5

2 Trouble shooting flow chart....................................................................6
3 Visual check on E & I panel.....................................................................7
4 Manual Rescue Operation (MRO)..........................................................11
4.1 Conditions for not lifting the brake via MRO.............................................................11
4.2 Brake release checks................................................................................................11
5 Failure handling on the SPBC...............................................................12
5.1 Service Tool communication failures........................................................................12
5.2 Failures displayed on SDI.........................................................................................12
6 Failure handling on TCBC......................................................................15
6.1 Blinking event messages...........................................................................................15
6.2 Operating system related failures.............................................................................17
6.3 Operational control subsystem related failures.........................................................17
6.4 Motion control subsystem related failures.................................................................19
6.5 Door control subsystem related failures....................................................................20
6.6 Signaling subsystem related failures.........................................................................21
6.7 Group function related failures..................................................................................21
6.8 System related failures..............................................................................................22
7 Failure handling on MCBIII....................................................................23
7.1 System (SYS) related messages..............................................................................23
7.2 Inverter (INV) related messages...............................................................................25
7.3 CAN bus related messages......................................................................................26
7.4 Motion commands (MC) related messages..............................................................27
7.5 Analog load weighing (ALW) related messages.......................................................29
7.6 Motion logic state (MLS) related messages..............................................................29
7.7 Drive control (DRV) related messages......................................................................31
7.8 Learn run (LRN) and encoder adjustment (ADJ) related messages........................33
Part:
No.: GAA21000CJ_TS1
8 DCSS5 related failures...........................................................................35

9 GLOSSARY.............................................................................................36
10 Reports for feedback..............................................................................39
10.1 Elevator status...........................................................................................................39
10.2 Event logging list to be filled out................................................................................40
10.3 Parameters related to MCBIII....................................................................................41
10.4 Parameters related to TCBC.....................................................................................42
10.5 Parameter related to DCSS5....................................................................................43
Part:
No.: GAA21000CJ_TS1
INTRODUCTION
The trouble shooting guide helps to analyze the failure when disturbances are occurring and
describe the way how to proceed to repair the failure. The guide includes several parts con-
cerning the different sub-components being part of the GeN2 system.
The different parts of the trouble shooting guide are listed below.
Part Title
1 Elevator status and failure classification
2 Trouble shooting flow chart
Visual check on the E & I – Panel

 LED’s
3
 SDI
 Service buttons
4 Manual Rescue Operation (MRO)
5 Failures handling on the service operation (SPBC)
6 Failures handling on the operating system (TCBC)
7 Failures handling on the drive system (MCBIII)
8 Failures handling on the door system (DCSS5)
9 Glossary
10 Feedback reports for root cause analysis including:

 Elevator status
 Error logging list
 Parameter list (MCBIII, TCBC, DCSS5)
In case of failures which are not handled in this document and if the trouble is not located, then:
 Fill out the event logging report for: TCBC and/or MCBIII and/or SPBC and/or DCSS5
 Note all remarks concerning the disturbance
 Send the report back for root cause analysis
Part:
No.: GAA21000CJ_TS1
1 Elevator status and failure classification
Please mark with a cross For your own

the right status documentation only
Status Observation
 elevator is running with failure _________________________________________________
 elevator is blocked _________________________________________________
 1) Floor: _________________________________________________
a) Hoistway and car door opened _________________________________________________
b) Hoistway door closed _________________________________________________
 2) Between the floors and _________________________________________________
The list given below shows the possible failures related to the GeN2 electrical system. The
failures are classified according to the corresponding root cause.
Failure occurring due to ... Class

Safety chain (broken) SAF
Defective parts:
PCB, speed encoder, EPROM, EEPROM DEF
Switch, Sensor
Wrong wiring WIR
Missing voltage (power supply) POW
Input not available or missing signal SIG
Wrong operation OPE
Wrong parameter setup PAR
Defective battery function BAT
Wrong communication (CAN-bus) COM
Wrong measurement MEA
Sticky brake lining (speed encoder) BRA
No failure, for information only

Part:
No.: GAA21000CJ_TS1
2 Trouble shooting flow chart

Part:
No.: GAA21000CJ_TS1
3 Visual check on E & I panel
SPBC
SERVICE PANEL BOARD with CAN
This part includes:

 Contract speed information
 Battery charge status
 SPBC functionality and communication
check

Signal LED Status What does the status mean

off low / no speed; speed is lower than contract speed (v<85%v nom)
CON-SPEED on contract speed (vnom) on
blinking Over speed as v>115%vnom during Normal run OPE
off Battery absent or over voltage fault BAT

BAT-CHARGE on Fast charging
blinking Pre-charge qualification
off Pre-charge qualification / Fast charging
MAINTENANCE
on Maintenance charging
off Pre-charge qualification/ Fast charging/ Maintenance charging
FAULT on Battery absent or over voltage fault / charging fault BAT
blinking Charge pending (temperature out of range) BAT
off  No power  Check the battery and power supply POW

SPB_OK on  Self test failed  Replace the SPBC DEF
blinking SPBC local software is properly running, self test passed
off SPBC supplied from controller
on Not defined BAT
BAT-MODE  Check the power supply wiring from
 'Battery mode' POW
blinking TCBC
 main switch is off  Operate main switch (OCB) DEF
off CAN Bus not available (e.g. CAN wire is broken) COM
CAN_OK on Not defined COM
blinking CAN Bus available
Part:
No.: GAA21000CJ_TS1
VISUAL CHECK on E & I panel (continued)
SPBC
This part includes:

 Information related to the MCB functionality
 The elevator status for a normal or
inspection run
 Information related to the door function
 Information related to the safety chain


off No Group function
GRP
on Group function okay
on Normal Mode
NOR off NAV, DTO, DTC, ATT, CHC, EFO, EFS, ISC, drive-fault OPE
The Hoistway access detection (ACC)is active.
blinking Release through ERO or power off
OPE
on Inspection Mode (TCI or ERO operated)

INS TCI-Lock function active (Top of car procedure not correctly fol-
blinking OPE
lowed)
ES off No emergency stop
DW on Door Wiring (Hoistway door contacts closed)
DFC on Door Fully Closed (Safety chain closed)
DOL on Door Open Limit ( front or rear ) reached
DOB on Door Open Button operated
Part:
No.: GAA21000CJ_TS1
SPBC
This part includes the service buttons used for

different needs, like
- Car call to top/bottom landing
- Cancel hall call
- Disable door operation
- Remote tripping/resetting
 Brake release buttons
 REM service button

CCTL on Car Call to Top Landing (button is operated)
CHCS on Cancel Hall Call Switch (button is operated)
TEST Test button to display the errors at SDI, when car position is blinking
CCBL on Car call to Bottom Landing (button is operated)
DDO on Disable Door Operation (button is operated)
NURF on Emergency Power Test (button is operated)
RTB on Remote Tripping Button (button is operated)
REB - Common Button for RTB & RRB
RRB on Remote Resetting Button is operated
Note: RRB or RTB are only accepted if REB is pressed simultaneously
on Brake supply apparent, Automatic Manual Brake Release and BRB2 ON

BRB1
off No voltage on brake supply connection (Pn: Brake)
Voltage supplied for Automatic Manual Brake Release Also on at acti-
on
BRB2 vated brake during normal run (voltage feedback)
off No voltage supplied for Automatic Manual Brake Release
REM off Out of Service Button (not active)
REB & TEST - Reset (start self test); not possible at Bat-Mode
Part:
No.: GAA21000CJ_TS1
SPBC
This part shows the errors displayed on the SDI,

when the car position is blinking:
 The errors displayed on the SDI by pushing
the TEST button (LED's are on)
- 8 green LED's for upwards
- 8 green LED's for downwards
 The elevator car status at the door zone

the displayed error documentation only

15
UP
14
15
14 13 Received out of range parameters PAR
13 12 Three encoder A faults, stored in E2PROM DEF
12
11 11
10
9
10 HTS failure DEF
8 9 DZI failure SIG
8 Over speed was reached MEA
DZ
7 No communication with master COM
7 6
6 5 Battery failure BAT
5
4 4 E2PROM failure DEF
3
2
3 Measured direction does not match dictated direction MEA
1 2 Encoder B failure DEF
0
1 Encoder A failure DEF
0 Task timing error MEA

off Outside Door Zone (No DZ Signal)
DZ Inside Door Zone (Interruption of Automatic Manual Brake Release,
on
Buzzer)
Part:
No.: GAA21000CJ_TS1
4 Manual Rescue Operation (MRO)
4.1 Conditions for not lifting the brake via MRO
Possible state or message Reason

SPBC is not in Battery mode Controller is not switched off
Error # 4 on SDI is detected E2PROM failed
Error # 7 on SDI is not detected Communication with master is established
Error # 8 on SDI is detected Over speed is detected (governor not tripped)
Error # 12 on SDI is detected Encoder A error
Error # 13 on SDI is detected Parameters are out of range
4.2 Brake release checks
Button LED status

Function Possible reason What to do
BRB1 BRB2 BRB1 BRB2
Activation If the car does not move, then:
of BRE pressed Key locked blinking blinking  empty battery due to a too  charge battery
long rescue operation
 Parameters are not OK  set default values
on TCBC:
M-1-3-1-7
 Car in balance  bring weights on
the top of the car
Part:
No.: GAA21000CJ_TS1
5 Failure handling on the SPBC

5.1 Service Tool communication failures
SVT: System Menu is not available (only SPBC)

Possible reason What to do
 TCBC has no CAN connection  check CAN wire between TCBC and SPBC WIR
 TCBC is powered down  search cause for missing power POW
 TCBC is defect  replace TCBC DEF
SVT: MCBIII is not available (only SPBC)

 MCBIII has no CAN connection  check CAN wire between TCBC and MCBIII WIR
 MCBIII is powered down  search cause for missing power POW
 MCBIII is defect  replace MCBIII DEF
5.2 Failures displayed on SDI

When the car position is blinking, then an error has occurred. Press TEST button to display the errors at SDI.
TEST shows event ‘00’

 hardware/software failure  replace SPBC DEF
SDI blinking in both directions while stopping. TEST shows event ‘01’
 check rescue encoder wiring WIR
 no signals from encoder-track A
 replace rescue encoder DEF
SDI shows speed in both directions. TEST shows event ‘02’

 check rescue encoder wiring WIR
 no signals from encoder-track B
SDI shows speed in both directions. TEST shows event ‘03’

 rescue encoder-track A and B are ex-  change SDI-DIR parameter (0->1 or 1->0) or exchange
OPE
changed pin4 and pin 5 at SPBC
 rescue encoder B is defect  replace rescue encoder DEF
Part:
No.: GAA21000CJ_TS1
SDI mostly shows correct direction. TEST shows event ‘03’

 rescue encoder-track A and B are ex-  change SDI-DIR parameter (0->1 or 1->0) or exchange
PAR
changed pin4 and pin 5 at SPBC
 invalid phase shift between encoder–
track A and B
 Rollbacks  adjust the drive to prevent rollbacks OPE
SDI blinking in both directions while running

 no signals from rescue encoder  check rescue encoder wiring SIG

 E2Prom of SPBC is defective. After  Replace SPBC
loss of power the direction and scale DEF
of SDI is not reliable any more.
TEST shows event ‘05’ (only SPBC)

 Battery is defect. The SPBC will have  Replace battery BAT
no power supply if the controller is
switched off.  check battery wiring WIR

 no CAN communication with master  check power supply of TCBC POW
 check CAN_OK led at TCBC COM
 check CAN wiring between TCBC and SPBC WIR
 check ground connection between SPBC and TCBC WIR

 car has reached over speed  check encoder parameter EncoderWidth DEF
 OS safety contact has opened  reset contact OPE
 parameter NomSpeed is too small for  check parameter NomSpeed
PAR
this unit

 DZI is not wired / available  check DZI and its wiring WIR
Part:
No.: GAA21000CJ_TS1

 The HTS temperature is higher than  Shut down the complete System. Wait until the environ-
the parameter HtsMax. ment temperature is cooling down at the floor with the OPE
E&I panel.

 Encoder A fails 3 times  erase events (at TCBC with SVT); check encoder A
DEF
wire; start a controlled run

 one or more parameters (received  check all parameters (see chapter ‘Communication /
PAR
from TCBC) is out of range CAN messages to the SPBC’)
Part:
No.: GAA21000CJ_TS1
6 Failure handling on TCBC

6.1 Blinking event messages
wrongBoard
 The software cannot identify the
 replace the TCBC. DEF
board.
Learn Run
 The drive package is performing its wait until the learn run is completed.
Learn Run
 The drive package is adjusting the
encoder.
DoorBridge DW or DFC input has not been low while the door was opened.
 bridged door lock.  check safety chain
 This event is stored into EEPROM so that the ONLY SIG
way to bring the elevator into operation again is by using
INS.
Switch INS Elevator is taken out of service.

 Landing door was opened for longer  This event is stored into EEPROM so that the ONLY
than 2 seconds. way to bring the elevator into operation again is by using OPE
INS.
TCI-lock
 The sequence to leave TCI-mode was  Correct steps are:
not correctly followed 1. open door
OPE
2. switch TCI off
3. close door
1LS+2LS on
 Limit switches 1LS and 2LS are active  Check power supply of the position reference system.
POW
at the same time.
Adr-Check
 Some RSL I/Os have to be pro-  Set I/O 691 to a valid address
grammed to a valid address and are
not allowed to be set to 00-0 or 01-0. SIG
Currently only one I/O is checked:
691 – TCI
Part:
No.: GAA21000CJ_TS1
SE-Fault
 The car cannot start due to missing  Check the door bypass
SIG
SE-signal
1TH-Fault
 The DBR-contact which is connected  The drive is powered down to allow cooling.
SIG
to the input 1TH is opened.
2TH-Fault
 One of the contacts which is con-  The drive is powered down to allow cooling.
SIG
nected to the 2TH is opened.
PowerSave
The drive package is currently switched off to save energy.
start DCS!
 Normal operation is not allowed until  Enter M-1-3-5 to start the DCS!
the Door Check Sequence has been
completed successfully.
OPE
 The DCS is required again if one of
the parameters TOP or BOTTOM is
changed.
Shutdown
 The drive reports a Shutdown  See event logging of MCBIII. OPE
 CAN-Communication not working  check CAN-wiring
COM
 check CAN-LEDs
MCLS/SKL-3
 Car Light Switch in Machine Room  Switch on the car light switch/related setup: MCLS (697)
OPE
has been switched off
 Car Light Relay on top of car is  Check the car light relay/related setup: CLR (1000)
PAR
dropped.
LBG/CSP-2
 Light Beam Gate has been active.  check related setup: LBG (967) PAR
Part:
No.: GAA21000CJ_TS1
SPB: HTS
 Hall Temperature Sensor from Ser-  Wait until the temperature is lower than parameter SPB-
vice Panel Board is activated. Car is temperature
shutdown at next commitable floor
and taken out of service
SPB-Comm.
 CAN-Communication to SPBC is not  check CAN-wiring
working. COM
 check CAN-LEDs
6.2 Operating system related failures
Task Timing
software entered endless loop
W_Dog Reset
watchdog circuit on LCBII was triggered
Illegal Int
illegal interupt was executed
CanTxFull
CAN messages cannot be sent
CanBusOff
CAN communication has been restarted
MCB-Comm.
No CAN connection to the drive
SPB-Comm.
No CAN connection to the SPBC
Note: the above information (wrong software run and communication) is for engineering only
6.3 Operational control subsystem related failures
OpMode NAV
OCSS is not available due to drive fault (e.g. drive-fault (NR). This mode is also active after INS before the
COR starts
EPO shutd.
 car is not able to run during EPO; the  related setup:
next car is allowed to recover NU (017)
OPE
NUSD (018)
NUSG (019)
Part:
No.: GAA21000CJ_TS1
OpMode DTC
 door was not able to close (missing  related setup
DCL, DFC or DW) within timeout DCL (694)
RDCL (695) SIG
DOOR, REAR
DTC-T
OpMode DTO
 door was not able to open (missing  related setup
DOL) within timeout DOL (000)
RDOL (544) PAR
DOOR, REAR
DTO-T
OpMode DCP
 car was not able to answer a call  related setup
within timeout (e.g. door was held DCP-T PAR
open manually)
PDS active
 partition door switch is opened  related setup
PAR
PDD (784)
DS bypass
 Malfunction of Disable Door Switch  related setup
Relays (DDSR) for Generic Firemen DDSRC (970) PAR
Service.
EEC bypass
 Malfunction of Disable Emergency  related setup
Exit Contact Relay (DEMERC) for DEMERC (971) PAR
Generic Firemen Service.
Part:
No.: GAA21000CJ_TS1
6.4 Motion control subsystem related failures
Correct.Run A correction run was performed (e.g. after INS, NAV)
/ES in FR ES-input was activated during Fast Run
/ES in SR ES-input was activated during Slow Run
TCI/ERO on TCI or ERO has been switched on
SE-Fault SE signal is missing

 The car cannot start due to missing  Check the door bypass
SIG
SE-signal
/DZ in NST DZ-signal was lost or not detected at all after having stopped
 The inputs signals 1LV, 2LV on  Check the input signals on MCBIII
SIG
MCBIII are missing
COM
 check CAN-LEDs
/DFC in FR car door has been opened during Fast Run

 DFC input signal is missing  check the signal SIG
/DFC in SR car door has been opened during Slow Run

 DFC input signal is missing  check the signal SIG
DrvShutdown
 The drive reports a Shutdown  See event logging of MCBIII. OPE
COM
 check CAN-LEDs
1TH-Fault
 The DBR-contact which is connected  The drive is powered down to allow cooling.
SIG
to the input 1TH is opened.
Part:
No.: GAA21000CJ_TS1
2TH-Fault
 One of the contacts which is con-  The drive is powered down to allow cooling.
SIG
nected to the 2TH is opened.
RSL Adr Chk

 Some RSL I/Os have to be pro-  Set I/O 691 to a valid address
grammed to a valid address and are related setup: TCI(691)
not allowed to be set to 00-0 or 01-0. PAR
Currently only one I/O is checked:
691 – TCI
PowerSave
 The drive package has been powered  related setup: PDR-D
PAR
on
/DW in FR landing door has been opened during Fast Run

 DW input signal is missing  check the signal SIG
/DW in SR landing door has been opened during Slow Run

 DW input signal is missing  check the signal SIG
6.5 Door control subsystem related failures
DBP: dfc_SE
 While the door was opening or fully  related setup:
opened, the door bypass was found to EN-RLV, PAR
be inactive (DFC low or SE high) EN-ADO
DCL in [ ]
 (R)DCL was active while the door was  related setup
fully opened DCL (694) PAR
RDCL (695
DoorBridge DW or DFC was not low during the last door cycle
 the safety chain is bridged  remove the bridge SAF
 the Door Bypass is defect  check the door bypass DEF
Part:
No.: GAA21000CJ_TS1
DOL:alw. on
 (R)DOL was active while the door was  related setup
fully closed. This event is also logged DOL (000)
when the fuses of the door system are RDOL (544)
PAR
burned.
This event is not logged within the first
40 seconds after system startup.
Hwy Access
 Landing Door was opened.  see description for blinking message 'Switch INS' OPE
6.6 Signaling subsystem related failures
RSL parity Two remote stations with the same address are connected to the same link
 Wrong connection  Check the RS connections WIR
RSL sync Synchronization lost on remote serial link

 Line terminator is defective  Change the line terminator DEF
6.7 Group function related failures
RNG1 msg
data error on Duplex/Triplex ring
RNG1 time
no ring messages received from other car for a specific time
RNG1 sio
framing error on Duplex/Triplex ring
RNG1 tx
ring messages couldn't be sent in an appropriate time
Part:
No.: GAA21000CJ_TS1
6.8 System related failures
The Service Panel Board detected a malfunction which hinders a manual rescue
SPB-Alert
operation with SPBC and SDI.
 defective speed encoders for SDI  Press the SPBC-buttons REB + DDO simultaneously to DEF
 defective E2PROM on SPBC locate the error. DEF
 Missing battery for SPBC BAT
SPB:TempHTS
 The Service Panel Board detected an  related setup
PAR
over temperature. SPB-Temp
Part:
No.: GAA21000CJ_TS1
7 Failure handling on MCBIII

Actual errors: <M> <2> <2> <1> ;saved errors: <M> <2> <2> <2>
7.1 System (SYS) related messages
SYS : Warmstart Software reset without power reset

 defective EPROM  start self test: M-2-3
- 0 = Self test was not yet executed
- ? = Executing the self test
DEF
- + = Self test O.K.
- - = Self test not O.K.
if negative, then change EPROM
 time was not sufficient to store all oc-  the error can be neglected if it occurs in the saved event
curred events into the saved event logging MEA
logging
 hardware problem  change MCBIII DEF
SYS : Shut down A run was interrupted because of a shut down error.
 the error which caused the shut down  Message allows a quick overview over the last shut
is displayed with <shift> <down> downs, for further information refer to the concerned OPE
event.
SYS : DDP The elevator is blocked (DDP time error)

 DDP time exceeded (default: 20 sec)  LV magnet is missing SIG
 The time between two positive edges  The DDP time error is often caused by other events.
of LV-magnets was shorter than the MEA
DDP time adjusted by SVT.
SYS : E2P failure EEPROM writing or reading problems

 no EEPROM on the MCBIII  plug EEPROM correctly DEF
 defective EEPROM  start self test: M-2-3
- 0 = Self test was not yet executed
- ? = Executing the self test
DEF
- + = Self test O.K.
- - = Self test not O.K.
if negative, then change EEPROM
 defective MCBIII  change MCBIII DEF
SYS : E2P Default All parameters are set to their default values.
 The unit is not able to run with default  If the parameters were stored by SVT (M-3-7) the setup
values. can be reload by SVT (M-3-8). Otherwise the unit has to PAR
be readjusted again.
Part:
No.: GAA21000CJ_TS1
SYS : E2P InvPara Any parameters stored in the EEPROM are outside the range of their minimal or max-
imal values.
 error occurs when the EEPROM is re-  Note all parameters, set DEFAULT parameters, readjust
PAR
moved and replaced with new one the parameters again.
 EEPROM self test (M-2-3) failed  Change EEPROM. DEF
Sub-code for further information: Press <Down> or <Shift-3>
p  number of parameter which is out of range (EEPROM(p): information for Engineering only
SYS : ParaConflkt The parameter ConNmot is inconsistent with other parameters.

 The maximum INS SPE is at synchro-  Check the parameters:
nous speed of the motor, the maxi- CON SPE, ConNmot, Motor Type (M-3-1-GOON),
PAR
mum NOM SPE is at 110 % of the MotFnom, MotNom (M-3-5-1-GOON),
synchronous speed of the motor. INS SPE, NOM SPE (M-3-2-GOON).
SYS : Power fail The line voltage was outside its specified range for a short time (e.g. one phase is lost).
 voltage loss (line)  check line connections L1 to L3 POW
 short voltage drop or voltage variation  verification of line voltages with recorder necessary POW
SYS : < 24V Supply 24V power supply is missing on MCBIII

 external short circuit in the 24VDC  switch off the unit, remove all plugs, out of P1, then
power supply switch on the inverter and check if an error message will POW
indicate, if not then the wiring is faulty
 defective PDB  change inverter section DEF
SYS : < 15V Supply Inverter relay dropped.

 see error 'SYS: <24V Supply' POW
SYS : Inv-Relay Inverter relay dropped, will logged at switch off of the inverter each time
 Power save mode is active: The error  information only
is logged every time when the inverter
OPE
is switched off by removing HL1 or
110V.
 The drive blocks if one inverter or  refer to error 1 ”SYS: Shut Down”
safety error occurs several times in OPE
series.
Part:
No.: GAA21000CJ_TS1
SYS : not all err Not all events have been stored during last power-OFF
 Too much errors have been logged  Notify all saved error events and clear error logging.
before power has been switched off. MEA
Some events and/or maintenance in-
formation may be lost.
1LS and 2LS are activated at the same time.

SYS : 1LS + 2LS
The input display (M-1-2-goon) can be compared to the TCBC input display
 faulty wiring  check wiring WIR
 defective sensor  change sensor DEF
 voltage of LS sensors is missing  check voltage supply POW
SYS : ADC Offset Zero reference for A/D converter invalid

 line voltage variation  verification of line voltages with recorder necessary POW
 defective MCBIII  change MCBIII (if occurs permanently) DEF
 defective inverter  change inverter (if occurs permanently) DEF
7.2 Inverter (INV) related messages
INV : > Volt DC DC link voltage too high

 wrong or defective brake resistor  Switch off, wait until DC link capacitor is discharged,
DEF
(DBR) measure DBR; change if necessary.
 faulty wiring to the DBR  check wiring WIR
 defective inverter  change inverter DEF
INV : > Heat Packg IGBT heat sink temperature exceeded, fault message occurs 10°C before shut down
(err. = 80°C, fatal e. = 90°C).
 test fan: M-2-7
- The fan should run with fast speed for one minute
 defective fan DEF
after activating this test.
change the fan if necessary
 dusty / clogged air filters  clean / exchange air filters DEF
 defective temperature sensor  change inverter DEF
INV : < Volt DC Low DC link voltage (<350 V at 480 V package).

The message is displayed (not stored) after switch off of the inverter
 loss of line voltage  check wiring of line voltage supply POW
 line voltage is too low  verification of line voltages with recorder necessary SIG
Part:
No.: GAA21000CJ_TS1
INV : > Curr IGBT Short circuit in transistor modules.

 short circuit in the motor cable or  check motor cable
WIR
earth leakage
 defective PDB  change inverter DEF
 defective inverter (error occurs  change inverter
DEF
permanently)
INV : > Curr Motor Motor current exceeds 240% of the inverter current.
 power of inverter is too low  check inverter power: reduction of acceleration rate may
PAR
help (<M> <3> <2> <GOON> ACC)
 short circuit in the motor or earth leak-  check motor and motor cable
WIR
age
 faulty encoder signals  check encoder, encoder cable WIR
INV : Temp meas Temperature measurement at the heat sink does not work correctly
 ambient temperature is very low  Check monitored IGBT heat sink temperature: M-2-1
MEA
(< 5°C)  verify temperature in machine room
 defective Temp. sensor (error occurs  change inverter, danger of overheating for MCBIII or in-
DEF
permanently) verter
INV : brake chopp Brake IGBT has a short circuit or is not connected
 DBR not properly connected  check connection of DBR WIR
 defective Brake IGBT  change Inverter DEF
7.3 CAN bus related messages
CAN: BusOff generated by CAN bus software

 CAN Bus disconnected  check the connection:
P6 Pin1: VRS 30VDC
P6 Pin2: CAN_H COM
P6 Pin3: CAN_L
P6 Pin4: HL2
 defective MCB_III  change MCB_III DEF
CAN: CAN error Generated by CAN bus software

CAN: OPB_Init Initialization after power on failed
CAN: TxQueueFull Generated by CAN bus software
No message received from TCBC concerning the state of the 1LS/2LS limit switches
CAN:1/2LSUndefnd
over the last 4 seconds.
Information for engineering
Part:
No.: GAA21000CJ_TS1
7.4 Motion commands (MC) related messages
MC: EMERGNCY ST A normal run was interrupted by the safety chain.

 Check UIB, DIB: for detailed information refer to OCSS
 safety chain was disconnected SAF
(INS / ES / DW / DFC)
M C: Command Lst Invalid motion command from TCBC

 defective MCBIII or TCBC  change MCBIII or TCBC DEF
e=1 Motion command lost during normal run
e=2 Motion command lost during reduced run
e=3 Motion command lost during emergency creep run
e=4 Motion command lost during relevelling run
e=5 Motion command lost during inspection run
e=6 rescue run or emergency run requested but car is in door zone
e=9 Motion command lost during rescue run
MC: FR w/o Learn Normal run is not possible without previous successfully learn run.
 learn run not performed  learn run has to be performed OPE
MC: MC + Safety Ch Motion Command of TCBC does not fit to feedback UIB, DIB
 faulty wiring  correct wiring WIR
 defective MCBIII input  change MCBIII DEF
 The input signal change was to fast at  ignore MEA
inspection mode
MC: Encodr adj? no initial encoder adjustment has been done

 after manual rescue operation  perform encoder adjustment routine (M-4-2)
 when the brake replacement is done OPE
without manual rotation of the machine
Inspection runs are allowed w/o TCBC support, normal runs are prohibited. Fatal error
MC: OCSS disabld
because UIB/DIB signals available but no commands from TCBC for normal run
 Parameter 'MCB operate' is set to 1  set parameter 'MCB operate' (M-3-1-goon) to 0 PAR
Part:
No.: GAA21000CJ_TS1
MC: Chk SW Sig incorrect state of SW signal, SW-signal indicates switching state of main contacts
 faulty SW contactor  check inputs SW SIG
MC: Chk DBD Sig incorrect state of DBD signal (1 = Stop , 0 = run)
 faulty SW1, BR or BY  check inputs, SW, BR or BY SIG
MC: Chk RDY Sig incorrect state of RDY signal

MC: Chk BS1/BS2 incorrect state of Brake Switch signal

 faulty BS sensors or wiring  check BS sensors / wiring DEF
 Brake does not lift  check brake circuit / mechanic DEF
Sub-code for further information: Press <Down> or <Shift-3> (description is valid only for "BrakeSwType = 3")
e = 11 Scenario 1 BS1 expected ON detected OFF
e = 12 Scenario 1 BS2 expected ON detected OFF
e = 13 Scenario 1 both BS1 and BS2 expected ON detected OFF
e = 21 Scenario 2 & 3 BS1 expected OFF detected ON
e = 22 Scenario 2 & 3 BS2 expected OFF detected ON
e = 23 Scenario 2 & 3 both BS1 and BS2 expected OFF detected ON
Part:
No.: GAA21000CJ_TS1
7.5 Analog load weighing (ALW) related messages
Load weighing calibration not performed at start of a run. Run is started with
ALW:No LoadW Cal
pre-torque for balanced load.
 LW calibration not performed  perform load weighing calibration OPE
ALW:LoadW Sensor Invalid load weighing input values.

 missing connection  check connection
P6 Pin1: VRS 30Vdc
P3 Pin1: 24 VDC (derived from VRS)
(load sensors may use another 24V source) SIG
P3 Pin2: sensor signal
P3 Pin3: sensor signal
P3 Pin4: HL2
 defective LWB  change LWB DEF
 defective load sensor  change sensor DEF
 defective MCB_III  change MCB_III DEF
MLS : < ACC Dist The car did not reach the nominal speed.
 secondary effect of Emergency Stop,  check other occurred errors
OPE
Shut Downs, Correction runs
7.6 Motion logic state (MLS) related messages
MLS : < Dec Dist The distance for the deceleration is too short. The car stops without creep speed.
OPE
 it is possible that the MCBIII has  check other occurred errors
MEA
miscount
 The actual floor distance does not  start learn run again
correspond to the learned floor OPE
distance.
 Parameter 'T_creep' too small  increase parameter 'T_creep' (M-3-3- goon) PAR
MLS : Stop in LS Limit switch 1LS / 2LS versus run direction.

 faulty 1/2LS sensors or wiring  check LS wiring WIR
 TCBC or CAN bus error  check LS inputs on TCBC COM
MLS : TCB Inp Error TCBC command GOTO floor: Target < Bottom floor or Target > TOP floor
 parameter mismatch  check TOP FLOOR, BOTTOM FLOOR on MCB_III and
PAR
TCBC
Part:
No.: GAA21000CJ_TS1
MLS : 1LS Ini Dec Deceleration in the bottom landing initiated by 1LS.
 correction run  ignore
 Parameter '1LS DLY' is too small.  Increase parameter '1LS DLY' (M-3-3-goon). After that
the deceleration distance for a correction run is to be
PAR
checked, if it is still sufficient. A correction run is released
after an inspection run.
MLS : 2LS Ini Dec Deceleration in the top landing initiated by 2LS.
 correction run  ignore
 Parameter '2LS DLY' is too small.  Increase parameter '2LS DLY' (M-3-3- goon). After
that the deceleration distance for a correction run is to be
PAR
checked, if it is still sufficient. A correction run is released
after an inspection run.
MLS: RLV-Count Too much consecutive relevelling runs (more than 4)

 relevelling speed too high  check parameter REL SPE PAR
 defective hoistway switch  check magnets and hoistway switches DEF
UIS or DIS missed passing a door zone. The message is generated in the moment
MLS:UIS/DIS miss
when the relevelling conditions are fulfilled. Relevelling run is not performed.
 missing UIS or DIS sensor or wiring  check sensors and wiring SIG
LV signal was not detected during creeping, although the creep time reached 67% of
MLS : LV Missed
DDP time. The message is displayed when the error is occurring eight times
OPE
 it is possible that the MCBIII has mis-  check other occurred errors MEA
count
 missing LV magnet or defective sen-  check magnets and sensors by an INS RUN
DEF
sors
 only one LV signal was detected at  check LV1, LV2 relays and LVCT time using a slow INS
SIG
units with 1LV and 2LV RUN (CREEP SPE has to be reduced too).
Levelling zone lost, deceleration distance too short, see error 'MLS <Dec Dist'. The
MLS : LV Lost
message is displayed when the error is occurring eight times
OPE
 it is possible that the MCBIII has  check other occurred errors
MEA
miscount
 LV DLY too large  decrease LV DLY (M-3-3-goon) PAR
Part:
No.: GAA21000CJ_TS1
MLS : LV Count Err MCBIII has miscount.

 miscounting of door zones at INS op-  ignore
MEA
eration
 parameter TOP FLOOR is not correct  check this parameter PAR
 missing LV magnet or defective  check magnets and sensors by an INS RUN
DEF
sensors
 only one LV signal was detected at  check LV1, LV2 relays and LVCT –time using a slow
SIG
units with 1LV and 2LV INS RUN (Creep SPE has to be reduced for this test ).
MLS : LV Trig Err LV-signals rebound longer then 20 ms

 distance between sensor and magnet
 check distance between sensor and magnet COM
is not correct
 defective LV sensors  change sensors DEF
7.7 Drive control (DRV) related messages
DRV: EncoderWarn Encoder warning

 possible electrical noises caused by  check shielding / earth connections
WIR
bad shielding or ground /earth wiring
 temporary bad contacts  check wiring / connectors to encoder WIR
DRV: Encoder Err Encoder error

 spikes on the index pulse wires
caused by bad shielding or ground /  check shielding / earth connections WIR
earth wiring
 temporary bad contacts  check wiring / connectors to encoder WIR
Over speed: the motor turns 10% faster than the dictated speed profile. The message
DRV : > Speed
is displayed when the error is occurring four times
 parameter is incorrect  Check the parameter 'Sys Inert' (M-3-1-goon) PAR
DRV : < Speed Low speed : the motor turns 45% slower than the dictated speed profile.
 defective encoder  Check encoder, use SVT-Menu ”PVT” (M-2-6). DEF
 defective MCBIII  Change MCBIII DEF
 Inertia of the whole system is too big.  Check the guide and distance between guides, check MEA
the inertia of motor and gear.
 parameter is incorrect.  Check the parameter 'Sys Inert' (M-3-1-goon) PAR
Part:
No.: GAA21000CJ_TS1
DRV : Rollb Start Rollback at start

 Start-Stop-parameters are set incor-  check start-related parameters
PAR
rectly
 Load-weighing device does not work  check / adjust load-weighing device
OPE
correctly or is not correctly adjusted
Sub-code for further information (Press <Down> or <Shift-3>)
s  measured max. rollback distance in [mm]
DRV : Rollb Stop Rollback at stop

 Start-Stop-parameters are set  check stop-related parameters
PAR
incorrectly
s  measured max. rollback distance in [mm]
DRV : Encoder Dir the sequence of the encoder signals is reversed

 Encoder wrong direction  Change the parameter 'Encoder Dir' PAR
Motor current exceeds 200% of nominal current for more then 3 seconds. The
DRV : OverLd >Time
message is displayed when the error is occurring four times
 acceleration rate is too high  decrease acceleration rate ”DEC” (M-3-3-goon) PAR
 power of inverter is too small  check power of inverter and motor OPE
 fly wheel inertia is too big  reduce fly wheel COM
t = 3  3 sec general overload
DRV: Overload Overload (warning): see error 'DRV: OverLd >Time

 acceleration rate is too high  decrease acceleration rate ”DEC” (M-3-3-goon) PAR
 power of inverter is too small  check power of inverter and motor OPE
 fly wheel inertia is too big  reduce fly wheel COM
Part:
No.: GAA21000CJ_TS1
The current of one motor phase is zero. The message is displayed when the error is
DRV: Phase Down
occurring four times
 the motor wiring is disconnected  check motor wiring, connectors and SW contacts
WIR
(between inverter and motor)
 power of inverter is too high  check power of inverter and motor
OPE
(current <10%)
p=1 Phase-check failed: no current in motor phase 1
p = 10 Phase-check failed: no current in all motor phases
p = 20 invalid combination during current phase-check: current in single-phase only (possible leakage current)
Speed controller output (motor torque & current) has reached the internal limit see er-
DRV: I Overload
ror "INV: >CURR MOTOR"
 power of inverter is too low  check inverter power reduction of acceleration rate may
OPE
help (<M> <3> <2> <GOON> ACC)
 short circuit in the motor or earth leak-  check motor and motor cable
WIR
age
 faulty encoder signals  check encoder, encoder cable WIR
7.8 Learn run (LRN) and encoder adjustment (ADJ) related messages
LRN : Learn abort Learn run was aborted because of an error
 Learn run was aborted  see Error Logging (<M> <2> <1>) OPE
LRN : < Mag Len Length of magnet is too short (minimum 170 mm)
 faulty floor will displayed in Error  use magnet with the right length
DEF
Logging
LRN : > Mag Len Length of magnet is too long (maximum 450 mm)
 faulty floor will displayed in Error  use magnet with the right length
DEF
Logging
LRN : Mag Len Var Length of used magnets is varied.

 faulty floor will displayed in Error  use magnets with the same length
DEF
Logging
Part:
No.: GAA21000CJ_TS1
LRN : < Floor Dist Distance between 2 door zones is too short (minimum 170 mm)
 faulty floor will displayed in Error  check distance
MEA
Logging
LRN : > Floor Dist The run time at contract speed between 2 landings is more then 52 seconds.
 Floor distance is too large.  Check floor distance, install intermediate landing if
MEA
necessary
 The positive edges of LV were not
 see error 'MLS: LV trig err' MEA
read correctly.
LRN : Too many LV It will be count more floors at learn run then adjusted by SVT (Top Floor).
 parameter TOP FLOOR is incorrect  Check parameter 'TOP FLOOR' (M-3-1-goon). PAR
Encoder adjustment has been aborted by a shutdown.

ADJ: EncAdj err
Sub-code with possible reason What to do
e=1  wrong motor type  Check the parameter for motor type
 Measure the stator resistance of the motor with Multime-
ter and compare with your duty and speed
- 630kg @ 1,0m/s with motor 502  RS = 1,65 
PAR
Note: measuring between 2 motor phases: double RS value
e=2  MCBIII is defect  Change MCBIII
e=3 DEF
e=4
 No encoder pulses detected  Check the electrical connection from encoder to MCBIII
 Check the encoder, replace the encoder if it is defect MEA
e=5  Change MCBIII
 No movement of motor shaft  Sticky brake lining BRA
e=6  SW: invalid software state  For engineering only OPE
 Wrong motor type parameter  Change the parameter 'Motor Type' PAR
e=7
 No movement of motor shaft  Sticky brake lining BRA
 Safety chain opened during  Check the safety chain parts and wiring
e = 10 SAF
adjustment
 Adjustment aborted regarding  Check the errors with same run number
e = 11 OPE
other error
 UIB / DIB released during ad-  Check UIB and DIB:
e = 12 SIG
justment in ERO mode
Drive performs automatic encoder adjustment (e.g. after manual rescue operation
ADJ: Auto-Encadj
(MRO) during power-OFF)
For information only
Part:
No.: GAA21000CJ_TS1
8 DCSS5 related failures

Peak output current greater than 7 A. If this event occurs 3 times within 120 sec, the
Inverter Prot
DCSS switches into locked mode.
 Inverter is defect  check the inverter DEF
 Motor is defect  Check the motor windings (about 60 … 70 /winding for
DEF
a motor with 100 W)
Motor current was for 10 sec higher than setup limit. If this event occurs 3 times within
Motor Protect
120 sec, the DCSS switches to lock mode.
 Wrong motor selected  Check the parameter setup for motor type: 3-2-5 PAR
 Check the motor windings (about 60 … 70 /winding for
 Motor is defect DEF
a motor with 100 W)
Reduced pulses from encoder are measured. DCSS switches into INI mode.
This error does not mean, that the error comes from the encoder itself. Please
Encoder Err
follow the steps explained below. If the door does not work correctly then re-
place the encoder
 The door mechanic is shortly  When occurring many times:
blocked, e. g. disturbance caused by Start open/close door command and check the position OPE
a passenger Monitor the door status: 3-1-1 (Position: …. mm)
 When occurring occasionally:
Start the continuous run: 3-4-2 and check the position OPE
Monitor the door status: 3-1-1 (Position: …. mm)
 Encoder wiring or connection  Check the wiring and the connection WIR
 Bad fixation of the encoder  Check the fixation OPE
 One or two tracks of the encoder are  Replace the encoder
DEF
damaged
Indicates that the check sequence for the discrete interface failed three times. DCSS
3wireComFail
is set into locked mode
 the communication failed  Start the check sequence : 3-2-4 COM
DCSS out of order, serious event occurred. DCSS is de-energized and does not react
System Locked
on commands
 Motor Protect event, or  Unlock DCSS performimg power down – power up se-
 InverterProt event, or quence or SVTOOL key-sequence ‘shift 5’ OPE
(see the above given detailed information)
 3wireComFail event
A problem could occur if the memory is full during a maintenance cycle. After each
Logging Full
maintenance cycle time the event logging is to be deleted.
 Event logging memory full  delete logging to free memory MEA
Part:
No.: GAA21000CJ_TS1
9 GLOSSARY
1LS = Normal Terminal Slowdown Limit Switch for the bottom floor
1LV = Door zone recognition for down run
1TH = Thermal contact 1
2LS = Normal Terminal Slowdown Limit Switch for the top floor
2LV = Door zone recognition for up run
2TH = Thermal contact 2
ACC = Acceleration
ADC = Analog to Digital converter
ADJ = Adjustment
ALB = Alarm button
ATT = ATTendend service
BAT = Battery
BOT FL = Bottom floor
BRA = Brake
BRB = Brake release button
BS = Brake switch
BS1 = Brake switch 1
BS2 = Brake switch 2
BY = BY-Relay
CAL = Calibration
CAN = Controller Area Network
CB = Car button
CCBL = Car Call to Bottom Landing
CCTL = Car Call to Top Landing
CDL = Car Link
CHC = Cancel hall calls
CHCS = Cancel hall call switch
CHK = Check
CLR = Car Light Relay
COM = Communication
CON SPE = Contract speed
CRE SPE = Creep speed
CRP = Creep
CSP-2 = Car sill protection (light beam gate)
DBD = Drive brake disconect
DBP = Door bypass
DCL = Door close limit signal
DCP = Delayed car protection
DCS = Door check sequence
DCSS5 = Door Control Subsystem 5
DDO = Disable door operation
DDP = Delayed drive protection (run timer)
DDSR = Disable door switch relay
DEC = Deceleration
DEF = Defective
DEMERC = Disable Emergency Exit Contact Relay
DFC = Door fully closed contact
DIR = direction
DIS = Indicator for start/stop relevelling up
DIST = Distance
DLY = Delay
DOB = Door open button
DOL = Door open limit
DRV = Drive
DS = Door switch
Part:
No.: GAA21000CJ_TS1
DTC = Door Time protection Close

DTO = Door Time protection Open
DW = Door wiring (landing door contact)
DZ = Door zone
DZI = Door zone indicator for lamp
E&I = Emergency and inspection
EEC = Emergency exit contact
EFO = Emergency fireman operation
EFS = Emergency fireman service
ENC = Encoder
ENG = Engineering
EPO = Emergency power operation
ERO = Electrical Recall Operation
ES = Emergency stop
FCM = Field Component Manual
FR = Fast run
GRP = Group
HB = Hall button
HDL = Hall Link
HTS = Hall temperature sensor
HWY = Hoistway
I/O = Input/output
ICU = Inter communication unit
INIT = initialization
INP = input
INS = Inspection mode
INS SPE = Inspection speed
INV = inverter
ISC = Independent service contact
LED = Light Emitting Diode
LNS = Load non stop
LRN = Learn run
LS = Limit switch
LST = lost
LV = Levelling
LWB = Load weighing board
MC = Motion command
MCBIII = Motion control board
MCLS = Machine room car light switch
MCS = Modular Control System
MEA = measurement
MISS = Missing
MLS = Motion logic state
MOT = Motor
MRL = Machine room less
MRO = Manual rescue operation
NAV = Not available
NDG = Nudging
NOM = Nominal
NOM SPE = Nominal speed
NOR = Normal mode
NURF = Emergency power test
OCB = Overload circuit breaker
OCSS = Operational command subsystem
OLD = Overload device
OP = Operation
OPN = Open
OS = Over speed
Part:
No.: GAA21000CJ_TS1
PAR = Parameter
PCB = Printed Circuit Board
PDB = Power drive board
PDD = Partition door device
PDS = Partition door switch
PES = Pit emergency stop switch
POW = Power
PROF = Profile
PROT = Protection
PRS = Position Reference System
PSI = Power supply interface
RDY = ready
REB = Remote enabling button
REL SPE = Relevelling speed
REM = Remote Elevator Monitoring
RMP DWN = Ramp down
RRB = Remote resetting button
RS = Remote Station
RSL = Remote Serial link
RTB = Remote tripping button
SAF = safety
SDI = Speed direction indicator
SIG = signal
SKL = Car light disconnecting switch
SPBC = Service panel board with Can
SPE = Speed
SR = Slow run
SVT = Service tool
SW = Switch
SYS = System
TCBC = Traction Control Board
TCI = Top of car inspection
TES = Top of car emergency stop switch
THB = Thermo contact
TOC = Top of car
TOCI = Top of car inspection
TOP FL = Top floor
UDLS = Up Down final Limit Switch
UIS = Indicator for start/stop relevelling down
VDC = Voltage DC
WIR = Wiring
Part:
No.: GAA21000CJ_TS1
10 Reports for feedback

10.1 Elevator status
Name: ______________________ Location: ______________________
Date/Time: ______________________ Unit No.: ______________________
TCBC
Date: ______________
Software version and release date
Version: G_____________
MCBIII
Date: ______________
Version: G_____________
SPBC
Date: ______________
Version: G_____________
DCSS5
Date: ______________
Version: G_____________
Part:
No.: GAA21000CJ_TS1
10.2Event logging list to be filled out

TCBC event logging MCBIII event logging DCSS5 event logging
SVT M-1-2-1 SVT M-2-2-1 SVT M-3-2-1-2
(Last event / time related) (Last event after Run) (Last Run / time related)
<GO ON> <GO ON> <Shift-3>

c
c tt p
p
<GO ON> <GO ON> <GO ON>

Part:
No.: GAA21000CJ_TS1
10.3 Parameters related to MCBIII
Contract (M - 3 - 1) Start / Stop (M - 3 - 4):
SVT-Display Default Current value SVT-Display Default Current value

Con Spe[0.01m/s] 160 PROF DLY [10ms] 10
Con Nmot [rpm] 611 RMP DWN T2[10ms] 80
Motor type 501 DRP BK DLY[10ms] 70
Sys Inert[g*m^2] 2700 EL HLT PER[10ms] 30
Encodertype 4 DEMAG PER [10ms] 30
LoadW type 3 FULL LOAD [kg] 1000
2LV avail. 0 BALANCE [%] 47
DDP [s] 20 LNS threshold[%] 80
TOP FLOOR 1 ALWcomp Corr [%] 100
BOTTOM FLOOR 0
FLOORS IN 1LS 1 Eng-Motor (M - 3 - 5 - 1):
MCB operat. 0
BrakeSWtype 3
SVT-Display Default Current value
Motor Dir [0/1] 0
Mot Fnom [0.1Hz] 509
Mot Vnom [V] **** *)
Profile (M - 3 - 2): Mot Inom [A] **** *)
Mot Nnom [rpm] 611
INS SPE[0.01m/s] 30 Eng-Ctrl (M - 3 - 5 - 2):
NOM SPE[0.01m/s] 160
REL SPE[0.01m/s] 2
CRE SPE[0.01m/s] 6
SpC FNr [0.1Hz] 50
ACC [0.01m/s^2] 80
SpC FN0 [0.1Hz] 50
DEC [0.01m/s^2] 80
Eng - MotEqC (M - 3 - 5 - 3):

Vane (M - 3 - 3):
MotEqc Rs [mOhm] **** *)
LV DLY UP [mm] 80
MotEqcLsd[0.1mH] **** *)
LV DLY DOWN [mm] 80
MotEqcLsq[0.1mH] **** *)
1LS DLY [mm] 50
MotEqc I0 [0.1A] **** *)
2LS DLY [mm] 50
T_creep[10ms] 40 *) These values are invisible after default setting
Part:
No.: Gxxxxxxxxxxxxx
ENGINEERING CENTER Trouble shooting guide 1 (draft) Page: 42/ 43
BERLIN Date:
10.4 Parameters related to TCBC

Note: All parameters are pre-adjusted by factory:
TCBC (SERVICE): M-1-3-1-07

Encoder 13
SDI-Max 30
SDI-Dir 0
BRE-Max 10
SPB-Temp 60
TCBC (SYSTEM): M-1-3-1-01

TOP 2
BOTTOM 0
TCBC (DRIVE): M-1-3-1-04

SPEED 100
Part:
No.: Gxxxxxxxxxxxxx
ENGINEERING CENTER Trouble shooting guide 1 (draft) Page: 43/ 43
BERLIN Date:
10.5Parameter related to DCSS5

Field parameter: M-3-3-3 (Service tool plugged on DCSS5)
M-3-3-3-1: for profile set 1 parameters ; M-3-3-3-2: for profile set 2 parameters
name range Unit Default Current description

value value
Px:OpenRunTime 1500.....8000 ms 3500 To change the open speed only this parameter
must be modified. There is no impact on other
parameters.
Px: StartOpnDist 1...150 mm 50 Distance from closed door to startpoint of accel.
Px: StartOpnSpeed 2...10 Hz 4 Speed at the begin of opening run
Px: OpenCrpDist 1...150 mm 20 Creep distance after main profile
Px: OpenCrpSpeed 2...15 Hz 4 Creep speed at end of opening run
To change the close speed only this parameter
Px: ClsRunTime 2500.....8000 ms 3500 must be modified. There is no impact on other
parameters.
Px: StartClsDist 1...150 mm 20 Distance from opened door to startpoint of accel.
Px: StartClsSpeed 2...10 Hz 6 Speed at the begin of closing run
Px: ClsCrpDist 1...150 mm 50 Creep distance after main profile
Px: ClsCrpSpeed 2...15 Hz 3 Creep speed at end of closing run
Ix:OpnRunTime 5000...12000 ms 6000* To change the Ini open speed
Ix:ClsRunTime 5000...12000 ms 6000* To change the Ini close speed
Px: NdgClsRunTime 5000...12000 ms 6000* To change the close nudging speed profile
Px: ClsIdleTorque 10...200 N 50 Force in [N] to hold the door closed at idle state
Px: OpnIdleTorque 10...200 N 60 Force in [N] to hold the door closed at idle state

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GeN2 Trouble Shooting Guide

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OTIS FIELD COMPONENT MANUAL

Authorization Date D1: Draft

Date Author Pages Comment

Copyright 2002, OTIS GmbH & Co. OHG Berlin.

1 Elevator status and failure classification...............................................5

8 DCSS5 related failures...........................................................................35

1 Elevator status and failure classification

2 Trouble shooting flow chart

Visual check on the E & I – Panel

4 Manual Rescue Operation (MRO)

5 Failures handling on the service operation (SPBC)

6 Failures handling on the operating system (TCBC)

7 Failures handling on the drive system (MCBIII)

8 Failures handling on the door system (DCSS5)

10 Feedback reports for root cause analysis including:

1 Elevator status and failure classification

Please mark with a cross For your own

Failure occurring due to ... Class

Missing voltage (power supply) POW

Input not available or missing signal SIG

Wrong operation OPE

Wrong parameter setup PAR

Defective battery function BAT

Wrong communication (CAN-bus) COM

Wrong measurement MEA

Sticky brake lining (speed encoder) BRA

No failure, for information only

2 Trouble shooting flow chart

3 Visual check on E & I panel

This part includes:

Please mark with a cross For your own

Signal LED Status What does the status mean

off Battery absent or over voltage fault BAT

off  No power  Check the battery and power supply POW

VISUAL CHECK on E & I panel (continued)

This part includes:

Please mark with a cross For your own

Signal LED Status What does the status mean

on Inspection Mode (TCI or ERO operated)

VISUAL CHECK on E & I panel (continued)

This part includes the service buttons used for

Signal LED Status What does the status mean

Note: RRB or RTB are only accepted if REB is pressed simultaneously

on Brake supply apparent, Automatic Manual Brake Release and BRB2 ON

VISUAL CHECK on E & I panel (continued)

This part shows the errors displayed on the SDI,

Please mark with a cross For your own

Signal LED Status What does the status mean

Signal LED Status What does the status mean

4 Manual Rescue Operation (MRO)

4.1 Conditions for not lifting the brake via MRO

Possible state or message Reason

4.2 Brake release checks

Button LED status

5 Failure handling on the SPBC

SVT: System Menu is not available (only SPBC)

SVT: MCBIII is not available (only SPBC)

5.2 Failures displayed on SDI

TEST shows event ‘00’

SDI shows speed in both directions. TEST shows event ‘02’

SDI shows speed in both directions. TEST shows event ‘03’

SDI mostly shows correct direction. TEST shows event ‘03’

SDI blinking in both directions while running

TEST shows event ‘04’

Name: Location:

Date/Time: Unit No.: