ME F 443 Quality Control,

Assurance and Reliability

BITS Pilani Dr. Sachin Waigaonkar
K K Birla Goa Campus
Course Objectives

• Philosophy of Quality and Quality Control.

• Application of the concepts of probability and statistics
for quality control.
• To understand statistical methods and other problem-
solving techniques to improve the quality of the products.
• Statistical Process control techniques using different
types of control charts
• Offline quality Control/Robust Design using techniques
of Design of Experiments (DOE)
• Reliability and its analysis.

BITS Pilani, K K Birla Goa Campus

Quality
• The word ‘Quality’ is generally used to assess the
performance of the product.
• For a product, Quality may consists of several well
defined considerations like surface finish, functionality,
accuracy, performance and aesthetics.
• In general, it is defined as Fitness for purpose e.g.
Availability, Effectiveness, Safety etc.
• It is a relative term and has different meanings in
different contexts.
• It is all about meeting the needs and expectations of
customers with respect to functionality, design,
reliability, durability, & price.
• Increased process and product knowledge leads to
increased assurance of quality.
• Must include customer expectations
BITS Pilani, K K Birla Goa Campus
Importance of Quality

• One of the most important consumer decision factors in

the selection among competing products and services.
• Understanding and improving quality are key factors
leading to business success, growth, and enhanced
competitiveness.
• There is a substantial return on investment from
improved quality and successfully employing it as an
integral part of overall business strategy.
• Quality is key to survive in tough competition

BITS Pilani, K K Birla Goa Campus

Dimensions of Quality

• Performance.
• Reliability.
• Serviceability.
• Aesthetics.
• Additional features.
• Perceived Quality.
• Conformance to the standards.

BITS Pilani, K K Birla Goa Campus

Responsibility of Quality

Customer
Marketing and
Customer service Product planning

Product Design and

Packaging and Development
Product
shipping
Quality
Mfg. Engineering
Inspection and testing

Manufacturing Purchase

BITS Pilani, K K Birla Goa Campus

Ancient Egyptian and Greek
Architecture: Commitment to quality

BITS Pilani, K K Birla Goa Campus

Ancient Indian Architecture:
Commitment to quality

BITS Pilani, K K Birla Goa Campus

Periods of Quality Control

BITS Pilani, K K Birla Goa Campus

Evolution of Quality Control:
Feigenbaum (1983)
• Operator Quality Control
• Foreman Quality Control
• Inspection Quality Control
• Statistical Quality Control.
• Total Quality Control

Walter A. Shewhart, Bell Telephone Laboratories

BITS Pilani, K K Birla Goa Campus
Reliability

• We often use the word reliable and unreliable.

• When we say that a particular product is reliable, we
mean that its performance is trouble- free , but we do not
completely rule out the possibility of failure.
• Thus there is some certainty and uncertainty is involved
about the performance of the equipment.
• The degree of this (certainty and uncertainty) is related
with amount information available of the product, in terms
of its design characteristics, manufacturing, quality of
components used, its past performance etc.
• The combined knowledge of all these factors gives a
descriptive picture, which is expresses by the word
‘Reliability.

BITS Pilani, K K Birla Goa Campus

 Definition of Reliability

• Reliability is defined as :
‘The probability that a system will operate successfully
for a specified period of time, under specified
conditions, when used for the manner and purpose for
which it was intended’.
• Reliability engineering is a branch of engineering aimed at
predicting, analyzing, and preventing failures over time.

BITS Pilani, K K Birla Goa Campus

Thanks

BITS Pilani, K K Birla Goa Campus