Project Quality Management

Master in Project Management

MPM

Iqbal Hussain Burcha

Lecture # 01

PM5301

Spring 2021

Shaheed Zulfikar Ali Bhutto Institute of Science & Technology

 What is Your Course Objective

▪ Write down Your Course Objective and upload on Google Classroom

2
 What is Quality

▪ Customers Satisfaction
▪ Conformance to standards
▪ Fitness for use or purpose
▪ To do right things at right time
▪ Free from defects or deficiencies
▪ The degree to which the project fulfills requirements

2
 Why Quality

To understand Why Quality, let’s watch a Video

2
Cost of Poor Quality
2
Why Quality
 Quality Management Evolution
Zero Waste &
and 3.4 DPMO
Six Sigma
3.4 DPMO (Bill Smith Lean Six
– Father of Six Sigma) Sigma
2000 Onward
Quality on top
priority across 1987-2000
TPM, JIT,
Organizations organization
turned into
Ishikawa &
Quality 1980-1990
Crosby

Statistical Quality WCM

1970-1980
Time and techniques Assurance
Motion study (Dr. Deming) 1960-1970 TQM
(Taylor) Quality Control
Inspection 1940-1960
1920-1940

3 3
 What is Project

A Project is a temporary endeavor undertaken to create a unique product, service or result. The
temporary nature of projects indicates that a project has a beginning and end.

What is Project Management

Application of knowledge skills, tools and techniques to project activities to meet the project
requirements.

4
 Cost of Quality
The sum of cost of Good Quality and cost of Poor Quality

1 2 3
Cost of Quality Plan Quality Manage Control
Management Quality Quality

Cost of Good Quality Cost of Poor Quality

(Conformance) (Non-Conformance)

Prevention Cost Internal Failure External Failure

Appraisal Cost

• FMEA • Auditing • Customer

• Process Capability • Process delay complaints
• Calibration
• Lesson learned • Rework • Market return
• Registration Cost
• Variation • Scrap • Customer return
• Incoming
reduction • Retest / Validation • Loss of sales
inspection
• FTA /CAPA • Sort and repair
• Inprocess
• APQP • Downtime at customer
inspection
• Education / • Loss of capacity • Lower Quality
• Final inspection 6
Training Score 6
 Organizational Strategy and its relationship to Projects and Project Quality

What is Strategy?
High level plan to achieve one or more goals under conditions of uncertainty.

What is Organizational Strategy?

The overall plans and actions of organizations to achieve long term goals.

Shaheed Zulfikar Ali Bhutto Institute of Science & Technology

 Thank You

• Iqbal Burcha
• 03458835577
• www.Iqbalburcha.com
• iqbalburcha@yahoo.com
• Iqbal.burcha@szabist.pk