Heart Pottery Inc.
Sample Quality
Control Plan
Prepared by
Martha Thomas
marth@heartpottery.com
November 13, 2023
Executive Summary
This quality control plan is created to provide specific guidelines for quality control personnel in
establishing the standard operating procedures of the company in manufacturing and
producing ceramic products.
Objectives
The objectives of this plan are as follows:
1. Ensure ceramics are fairly burned and glazed appropriately
2. Reduce non-conformity of the products by 90% by January 4, 2024
Strategy
This plan will follow the basic quality control management procedures set by the company by
testing the finished products' absorption level, stability, resistance, and suitability in the
company studio. The results of the quality inspection will be then be evaluated based on the
total quality management (TQM) tools by Heizer & Render (2009) and the Ishikawa diagram to
identify the causes and effects of non-conformity.
The Process
PHASE PURPOSE OUTPUT
To test that the products are Well-vitrified clay body under
Maturity Test Phase
well glazed and burned different temperature levels
To test resistance and Safe and chemically stable
Stability Test Phase
suitability of the products ceramic products
Quality Standards
The standards applicable to the process are as follows:
1. The American Society for Testing and Materials (ASTM) C1161 - 02 Test for the Flexural
Strength of Ceramics
2. The ASTM C1285 - 02 Test methods to evaluate the chemical durability of the products
3. The International Organization for Standardization (ISO) 10545-1:1995 and ISO 15732:2003
Control Range
PHASE MEASUREMENT ACCEPTABLE RANGE
0 -1% (porcelain), 2-3% (stonewares), and 8-
Maturity Test Phase percent
12% (earthenwares) in terms of absorption
Less than 0.78 from the wet weight sample
Stability Test Phase weight
over boiled weight sample ratio
Team
Tim Church
Quality Controller
He is in charge of checking the quality of the glaze and the clay.
James Campbell
Quality Controller
He is in charge of evaluating the stability and the sustainability of the finished product.
Control Plan
PHASE 1
Maturity Test Phase
OUTCOME ASSIGNED TO CONTROL METHOD
Matured glaze Tim Church Absorption Testing
Fully vitrified clay Tim Church Microwave Testing
PHASE 2
Stability Test Phase
OUTCOME ASSIGNED TO CONTROL METHOD
Ceramics remain mostly stable under
James Campbell Freeze-Thaw Testing
extreme temperature changes
Products neither leach nor show major
James Campbell Dishwasher Testing
discoloration
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