THE CORELLATION BETWEEN CUSTOMER SERVICE AND CUSTOMER

SATISFACTION OF LCSN MOVERS INCORPORATED.

1. What is the level of Customer Service?

Table 1. Level of Customer Service

N Mean Standard Verbal

Deviation Interpretation
Customer 65 3.74 .443
Service

Legend:

Mean Range Descriptive Equivalent

1.00-1.49 Strongly Agree

1.50-2.49 Agree

2.50-3.49 Not Sure

3.50-4.49 Disagree

4.50-5.00 Strongly Disagree

Table 1 shows the 65 of respondents who participated in the survey conducted by the researchers

and the mean value of 3.74 with .443 standard deviation. The table above says that the

customers of LCSN Express Movers Inc. is disagree in customer service of the company.

2. What is the level of Customer Satisfaction

Table 1. Level of Customer Satisfaction

 N Mean Standard Verbal
Deviation Interpretation
Customer 65 3.55 .560
Satisfaction

Legend:

Mean Range Descriptive Equivalent

1.00-1.49 Very Satisfied

1.50-2.49 Satisfied

2.50-3.49 Not Sure

3.50-4.49 Dissatisfied

4.50-5.00 Very Dissatisfied

Table 2 shows 65 respondents who participated in research conducted and the mean

value of 3.55 with the standard deviation of .560 which presents the level of customer

satisfaction of LCSN Express Movers Inc. is dissatisfied.

3. Is there a significant relationship between Customer Service and Customer Satisfaction?

Table 3. Correlation between Customer Service and
Customer Satisfaction
 CS1 CS2
CS1 Pearson Correlation 1 .278*
Sig. (2-tailed) .025
N 65 65
CS2 Pearson Correlation .278* Up1
Sig. (2-tailed) .025
N 65 65
* Correlation is signifant at the 0.05 level (2-tailed)

Legend:

Significant Level Interpretation

0.001

0.01 Highly Significant

0.02

0.03

0.04 Significant

0.049

0.050 Oh crap redo the calculations

0.051

0.06 On the edge of significance

0.07

0.08 Highly suggestive at the piccolo level

Table 3 shows that the significant level of both the customer service and customer

satisfaction resulted to a significant relationship between the two factors.