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Getting started
This document provides information on how to use the victor 5.6 and C•CURE 9000 v2.90 Installer and perform a Unified
installation. Each installation is unique and requires planning and design on how it is implemented on your system. Read this
document prior to starting an installation.
If your installation deviates from the scenarios within this document, refer to the C•CURE 9000 Installation and Upgrade
Guide. You can find these documents in the Manuals folder under the respective name, either C•CURE or victor, on the
installer software. For more information regarding scenario-specific installation requirements for the installation of Enterprise
systems (MAS or SAS), refer to C•CURE 9000 Enterprise Architecture Guide or the victor Enterprise Guide. If you plan to
install victor Web, refer to the victor Web Installation and User Guide.
Before you install victor and C•CURE, ensure that your systems meet the following criteria:
■ The systems must have sufficient disk space to run and install the applications.
■ The systems must meet the minimum hardware and software requirements detailed in the relevant data sheets. The
installer displays a message if the system does not meet the minimum operating system requirements.
■ You must have valid system licenses and, if applicable, a Software Support Agreement.
■ You must have administrative privileges on all relevant systems.
■ If you have a pre-installed version of SQL that is running on the machine, confirm that the 'sysadmin' role is enabled, as
this is required by CrossFire to connect to SQL.
■ Confirm that the Windows account performing the installation and the account specified within the dashboard; if it differs,
are configured as SQL users and have system admin privileges.
■ Systems must not have any pending Windows or system updates that need to be applied.
■ The dashboard requires Microsoft .NET Framework 4.6.1. This is included with the installer as a prerequisite.
Software prerequisites
All required software prerequisites are available as part of the installer, and are installed as part of the normal installation
process.
To install the victor Web service, you must enable Internet Information Services (IIS) before you launch the unified installer.
Refer to the C•CURE 9000 Installation and Upgrade Guide or victor Web Installation and User Manual for more information
about prerequisites for your installation.
www.swhouse.com Rev. A0
Regardless of your deployment option, you must integrate victor Web or the C•CURE 9000 web-based client
NOTE with a victor Application Server to access all of features of victor Web.
Internet Information Enable IIS on the local victor Application Do not enable IIS on the host server. Enable IIS
Services (IIS) Server host. on the remote victor Application Server.
Microsoft Application Install ARR on the local victor Do not install ARR on the host server.
Request Routing (ARR) Application Server host.
victor Web Windows Can be installed to Windows Can be installed to Windows 10/Server
Installer 10/Server 2016/Server 2019 when: 2016/Server 2019 when:
• IIS is present with ARR installed. • No IIS present.
• No alternative web servers present. • No alternative web servers present.
You can download Application Request Routing from the Microsoft website:
https://www.iis.net/downloads/microsoft/application-request-routing. The ARR installer requires an active internet connection
to complete the installation.
Encryption Key
You must create a security passphrase during the C•CURE 9000 installation unless an encryption key has already been set.
The security passphrase is used to create an encryption key for sensitive information, ensuring this information is only
available to you. This only needs to be done once, unless you install new servers or move data to machines without an
encryption key. You can select Postpone passphrase creation to postpone creating a passphrase and create it later.
Passphrase requirements:
• Minimum of 10 characters
• Alphanumeric
• Contains a combination of uppercase and lowercase letters
• Contains at least one special character
• The same passphrase must be used on all systems a customer has, including all members of enterprise
NOTE installations and standby systems in failover configurations. Do not lose, or forget, your passphrase. You
cannot access encrypted data on a new or upgraded machine without the passphrase.
• If you postpone creating a passphrase, refer to the C•CURE 9000 2.90 Release Note for insturctions on
setting an Encryption Key Passphrase after you complete the installation.
Operating
L/M/N/SAS P/Q/R/R+/S+/T/SAS MAS Clients Standalone SAS MAS
System
Win Server 2016 64-bit 64-bit 64- 64-bit 64-bit 64- 64-
(Std/Ent) bit bit bit
Win Server 2019 64-bit 64-bit 64- 64-bit 64-bit 64- 64-
(Std/Ent) bit bit bit
Installing victor Application Server, victor Unified Client, and C•CURE 9000 on Page 6
This procedure details the steps to install the victor Application Server and both clients.
Licensing on Page 12
This section details the steps to acquire and add a license to your installation scenario.
Repairing and removing software is not supported through this installation dashboard. You can use the Windows Control Panel
for this functionality.
The Windows account performing the installation and the account specified within the dashboard, if it differs,
NOTE are required to be configured as SQL users and have system admin privileges.
Component Description
victor Unified Client Selects the victor Application Server and victor Unified Client for installation.
and Server
victor Unified Client Selects only the victor Unified Client for installation.
C•CURE Client and Selects the victor Application Server and the C•CURE Client for installation.
Server
Evaluation Selects the server, victor, and C•CURE clients with a temporary license.
NOTE: This option installs dummy data and cannot be easily upgraded to a proper vAS
installation.
Component Description
victor Server Auto Update Installs the update service for victor Application Server.
Service
victor Client Auto Update Installs the update package for victor Client.
Package
C•CURE Auto Update Installs the C•CURE auto update server component.
Service
victor Web Service API Installs the victor Web Service API.
Component Description
C•CURE Web Portal Installs the C•CURE Visitor Management and Access Web Portal.
C•CURE GO Web Service Installs C•CURE GO Web Service to support the mobile C•CURE Go mobile app.
Remote Support Installs the remote support tool for victor Client.
Language Pack Installs the language pack for C•CURE 9000 Client.
C•CURE Client Auto Installs the auto update component for C•CURE 9000 Client.
Update Service
From C•CURE v2.90 onwards, the ID Scanner software is not included with a C•CURE or Unified installers.
NOTE
For more information about installing the ID Scanner software, refer to the C•CURE 9000 Installation and
Upgrade Guide.
Installing victor Application Server, victor Unified Client, and C•CURE 9000
1. Download the ISO file from the installer software. Double-click Setup.exe to open the installer dashboard.
2. On the installer dashboard, select Advanced.
3. Select the victor Application Server, victor Unified, and C•CURE 9000 check boxes. The C•CURE 9000 (Required
for Unified) check box is automatically selected.
4. Select the check boxes of any additional services that you require and click Next.
5. If you want to install SQL Server Express, select the Install SQL Server Express check box. If you do not use SQL
Express from the installer, you need an instance of SQL available to install victor Application Server.
6. Expand the victor Application Server Configuration section.
a. Select the radio button for either Standalone or Enterprise servers. If you select Enterprise, you must select either
Satellite Application Server (SAS) or Master Application Server (MAS) from the drop-down list. If you select SAS, you
must populate the MAS Name field. If you select MAS you must install a full instance of SQL before you can continue
this installation.
b. Select the radio button for either Local System Account or Windows Authentication. If you select Windows
Authentication, enter a Username and Password.
These are the credentials that CrossFire uses to access SQL. The SQL user must have sysadmin privileges.
NOTE
c. In the SQL Server field, manually enter the instance of SQL or from the drop-down list select <Browse...>. A window
appears displaying existing SQL servers on either the Local Servers or Network Servers tab. After selecting the
previously configured SQL server, click OK.
If you select an existing version of SQL Server on your system that this version of C•CURE and victor does
NOTE not support, a message appears stating you need to upgrade your version of SQL before you continue the
installation:
• If your system has a version of SQL Express that this version of C•CURE and victor does not support, you
can select the button that appears on the dashboard to use the SQL Preparation Tool to perform an upgrade.
The dashboard then migrates your databases to SQL 2014 Express.
• If your system has a version of SQL Enterprise or Standard that this version of C•CURE and victor does not
support, you need to manually update the SQL Server on your system before you can continue your
installation.
d. If an encryption key is not already set you can create a passphrase in the Security subsection. This passphrase will be
used to create an encryption key. Select one of the following options:
— Type a passphrase in the Create passphrase field and in the Confirm passphrase field.
— Select Postpone passphrase creation to postpone creating a passphrase and create it later.
Passphrase requirements:
NOTE • Minimum of 10 characters
• Alphanumeric
• Contains a combination of uppercase and lowercase letters
• Contains at least one special character
You must use the same passphrase on all of your systems, including all members of enterprise installations
and standby systems in failover configurations. Do not lose or forget your passphrase. You cannot access
encrypted data on a new or upgraded machine without the passphrase.
If you postpone creating a passphrase, refer to the C•CURE 9000 2.90 Release Note for instructions on setting
an Encryption Key Passphrase after you complete the installation.
e. Optional - Select the Enable Enhanced Security check box to enable this feature for your system. When you use
enhanced security, basic authentication is disabled and your system defaults to using HTTPS when adding recorders. It
also configures your system to use the credentials of the Windows user input at the time of installation as the only pre-
configured operator.
f. Optional - Check the Encryption Security check box to encrypt messages passed between the victor Application
Server and client connections.
g. Optional - Expand the Advanced Configuration section. Select the check box for Application Server DNS Alias
and enter a name. You can use this option when you have an installation scenario that requires an alternate DNS name
for the server.
An error symbol appears on sections that require further configuration information before you can proceed with
NOTE the installation process.
7. (victor Web Service only) Expand the victor Web Service API section and configure the following settings:
If you select HTTPS you need to configure SSL. For more information about configuring SSL, refer to the victor
NOTE Web Installation and User Manual or the C•CURE Web Installation and User Manual.
b. In the Web Client Operator Account section, configure the victor Application Server operator account that victor Web
or the C•CURE 9000 web-based client uses to communicate with the victor Application Server.
• The victor Application Server operator account is created automatically during the installation.
NOTE • This account is used exclusively to connect victor Web to the victor Application Server. Do not use this
operator account to log into victor Web.
The default administrator account is associated only with victor Web or the C•CURE 9000 web-based client.
NOTE Use the default administrator account to configure or edit victor Application Server integration settings in . After
you integrate the web client with the victor Application Server, you can use victor Application Server operator
credentials to log into victor Web or the C•CURE 9000 web-based client.
victor Application Server supports IPv4, IPv6, and mixed IPv4/IPv6 environments. C•CURE Clients also
NOTE support these protocols.
An error symbol appears on sections that require further configuration information before you can proceed with
NOTE the installation process.
victor Unified Client and C•CURE 9000 use ports 8997 and 8999 by default to connect to victor Application
NOTE Server.
• victor Application Server supports IPv4, IPv6, and mixed IPv4/IPv6 environments.
NOTE • An error symbol appears on sections that require further configuration information before you can proceed
with the installation process.
6. Click Next.
7. Review the components to be installed. Click Next.
8. Read the End User License Agreement (EULA). Click I Agree.
9. Installation begins and the status appears on the wizard. When installation is complete, click Close to finish the
installation process.
• victor Application Server supports IPv4, IPv6, and mixed IPv4/IPv6 environments. C•CURE Clients also
NOTE support these protocols.
• An error symbol appears on sections that require further configuration information before you can proceed
with the installation process.
5. Click Next.
6. Review the components to be installed. Click Next.
7. Read the End User License Agreement (EULA). Click I Agree.
8. Installation begins and the status appears on the wizard. When installation is complete, click Reboot to finish the
installation process.
C•CURE 9000 uses ports 8997 and 8999 by default to connect to victor Application Server.
NOTE Ensure that the connection between the remote client and the server is operational. If there are connection
issues, contact your network administrator.
An error symbol appears on sections that require further configuration information before you can proceed with
NOTE the installation process.
1. Download the ISO file from the installer software. Double-click Setup.exe to open the installer dashboard.
2. On the installer dashboard, click Advanced.
3. Select the check boxes of components that you want to install. Click Next.
4. Review the components to be installed. Click Next.
An error symbol appears on sections that require further configuration information before you can proceed with
NOTE the installation process.
5. Read the End User License Agreement (EULA). Click I Agree. Agreeing to the EULA starts the installation.
6. When installation is complete, click Close to finish the installation process. A reboot may be required.
To upgrade your system to victor 5.6 or C•CURE 9000 v2.90, you need to get the new Host ID for your system. Send in the
XML file that generates with the License Manager. You can use the HostIDUtil application from the Software House website to
generate and save license information about your server. Similar to the License Manager, this application generates a XML file
with the Host ID of your system. You must run this application on the server you want to get Host ID information.
If you are upgrading your system and your standalone system has SQL 2008 R2 Express, you can use the SQL Preparation
Tool available from the Unified Installer dashboard to install SQL 2014 Express. The dashboard then migrates your databases
to SQL 2014. To use the SQL Auto update tool, your system must meet the following conditions:
• SQL 2008 R2 Express is installed on your system
• Standalone victor Application Server installation
• Default SQL instance name
• Default installation location
When you are upgrading and the SQL Database migration fails, an error message appears with a link to
NOTE download the Microsoft Data Migration Assistant. Click this link to download the application and identify
possible compatibility issues.
Licensing
The License Manger application manages licenses for your system. The application applies licenses for the software,
displays license status, and lists all license components.
If you are upgrading your system to victor 5.6 or C•CURE 9000 v2.90, you need to get the new Host ID for
NOTE your system. Send in the XML file that generates with the License Manager.
If you do not receive the permanent license file within thirty minutes, please contact the Licensing department
NOTE by email ccurelicense@tycoint.com or by phone 1-800-507-6268. Select option 3 for Software House and then
option 3 for Licensing. The licensing group responds accordingly.
Copyright
© 2020 Johnson Controls. All rights reserved. JOHNSON CONTROLS, TYCO, AMERICAN DYNAMICS, and SOFTWARE
HOUSE are trademarks of Johnson Controls.