ONSUMER

AWARENESS

A47
NAME SHREY SRT VASTAVA
CLASS A
SuBTECT ECONOMICS
SCHOOL-ELPRO INTERNATLONAL
SCHOOL
 INDEX
. Introductlon

2. Who ts a Consumen!

3. Consumer Exploittation

4.
. Rahts of consumes

5. Rights and durkies oconSumess

6. Case study

7 Primary /Secondaxy surey

8. Consumar Re dre ssal Mechanism

9. Consumer Protection Act 1986 v/s

Con Sumec Protection Act 2019

10. Coneusion

I1. 8tbRoa raphy

 Totrodue Ron- What is Consumer Puoare.ness.

It is a Marke ting Term.

Consumer Audareness ts on act o making Sure that the

bAyer or con sumer fs ausare og the injor mation about

products,goods,seavices, and thetr rights.

Consumec Aoareness is important so that the buyer

can alke the riaht dedsiog and make the tight choi ce.

Consumers have the riant to informaton, right to choose,

Cand the right to Safety.

Osuallu COmmer cials and ads increase consume

aaseness, as usell as " word of mouth".

Consuner audareness proarams can be initfated through (

the uflizaton o fyers, brochures, teleuision, cadto,

auides, fact sheets, tnformation poched to a ceb site,
school programs. and ciher souurces depending upon the

topic and the message deliwesed.

 Who 1s a ConSume

conSumer e the one dho purchases a pro duct for

hisfher oun need and uses cons umes it

Consumer cannot ecell the goedr produce o seruice but

Can consume ttto earn his /her livlehood and self-emgloy ment.

otherthan the
Hg singe o r groups at person, bayer oho

buus the product or seni ces , cons umes the product bu See king

hisI her permission falls under the cate geny Consumer,

nsimplers uords a consumer can be tesumed o theend-

USRC he goods Ox seswico.

 244 44
Typas e Consumers
A serice oc product produciog ftom have to idenie
e and dassy he disferet yees oConsumere heo theu
target them te wtth tts product to gain proftts. Listed
beloud ase the disferent byees of consurners-
Commerdal Consumer- These types ot consumers buu qoods
in large quanttties not sufe i
,
hey need the Product or not.
Also,someimes the associate spectal needs oth their orders.

Disereionaru Spending Consumers- These ty pes of con sumers

have uni qee
buufog habiis. Usually thney pusuc hase a let
er cothes and elecknonic gadgets.

Extroveted onSumer-These +gpe e copsumests have

urleue buuing habts. Ususlluy iheu puxchase. hey profer
brands hat are untque and loual COnsamers bnce
they
igoin hat trusts as a cossttmee foe he brand.

ogefior qoods coosumer- These ypes of consimers hoNe

ouincome Gnd buy qoods hasing loD pstice
9 9
 CONSUMER

BILL
 Consumer Exploitation

onen producer is doing selfsh needs foc

a
hisI her
OuDn beriGit and he decison is e peson Purpose qiving more

han mental happiness gor only the p9ioducese and hauing

adwesse efects on he consumer uho may be \terate

unaudasme, et.c. is koouon as Cons umer exploitenon.

Here are some causes s Consumer Ex ploitation-

TUtteracy and Janor ance- Consumers in Lndia ase

mostly
WtAesate and iqnosiantt.

Unoraanzed Consumers-In Indie consumers are oidely

dispersed and are nct united.

SpusríouS goods- The ce is increas.ed supply of dupif cahe products,

Oecephve Aduestsing- Some businessmen ave sleading

ingcsin ation about qualty, saßey.and ultRty paoducs,

Malpena cces o Business men- Frqudulent, unethical and monO-

potsfc trade enacces on poast of basiness men lead to
explottaon o consuimerts
 Onsu
TiON wM
Pignts
Right To
Right To B0
Indarmed Hathy
Enwironment
Right To Rigrt To
Bo Heard Rodross

Pighe To
Cansumor
Eduoatixn

Consumer
Rlght
TO Rights ghm To
Basic
5atcty Meods
 Cons umec RiqtS

Consumec cights ate a set og rules aoverned by the a

that gives the rgnts to allod customers to have the necessany
infosimafen abot aoods and sevices udhie pusichasging.
Some iahts eConsumets age-

RRat +o Safety - Before buuing, a cong umer ean indist on

e quali and guar antee of the should

goods Thoy fdeclly
purchase a cer-Rfied product tke TSL or AG-MARk.

RRat to Chose- Consumer should have he right to choose rom

a
asiieky o goods and in a compehtive FpePner pice.
Riant to be informed- The buyers should be infosxmed uith
ol he necessary detatls et he psteduc,make kim/her act

uSTse,and change the buyinq decicion.

Rigt o consumer educatiom- he consumer should be aware0

his Iher igts and avoid explotafon. Tanorance can cast them ore.
Rigt Ho be heard- This means that 4he consumer l get

due attenion to exoress their grievances ata suitable forum.

Right to seek compensation-That defines that the consumer

hac the ight o seek edress against unfais and osue

pcaciceS or exploitation o the consumer.

 S
Riabts and Dutfes of Cons umers

RRants o Consumers
onsumer rights are a set of rules goerned by the lqu
hat allows cus tomers to have the
necessary iomation about
g0ds and senices hile pudha sng.
Some Consumer ionts a9e-
.Rtaht Saßety
Raht to choege

Ricont to be infosimed

Riqht to Cons umer Fducation

Rigt +o be heard

Rigt to saak compensaidN

Consumec OutfesS
Consumec dutes in dicate thot castomers have a specifc
cespon si5th ouaonds he sodehy and other consumers and
hep hem to fat againsi he ungair pracHse or ot leact be
Quiare o t.

SOme Consumer Responsibil es /Dutfes a@-

Responeibili to be audaro- A consumer has to be mindful
ohe Safey and qualtty e psoducs and service before
purchasi09.
Responsishy to thnk inde pendamy- Cons umer should be sell

auoare about ahat theu a t and need and therefore malce

independent choices.
ResponsibiHy to speak out- Buyer should be fearless

Speolk out heir gRevances and 4ell traders what the exac Hy want

Responsbilty to complatn- TH's the consumer s esponsi bi

to express and stle a complait about their dissa isfaction
oth goOds or ceruices în a Sincere and fair manner.

Responsibility to be an Ethia Consumer- They should be

Sair and not engage themselves t h any decepttue gsacise.
 Case tud ie s
Here are 2 case Shudies about Consumer

Audareness /Congumer delfare programmes in Odisha

. SICR

The Stote Instthute of Conesamer fuCreness (SLCA)fs

a state -level nodal aqen
y under FS4C Departme rt
m
objectiues to cieate Cong ume 9 uaseness HctiutHes
tn the State usth the
follouung afms and objec tiues-

1 Ceate pro mote cons umer aiareness among eople

Ahe stote.

o Coeate Qwareness about *he rievanco Redressal

Mechanism asailable under Consumer Protectioo

fct
Otner colated cts I RuleS.

To eCrte audoreness
among Consumers abeut heir
duttes and sesponsi bttes while
pueich aainq goods
gnd avOi nq p9.peges, Sesuices.
Food Odisha Portal
Food Supplies&Consumer Welfare Department
Government of Odisha
2. FSCw-

Food Suptes and Consumer welGare Oeparhrment (FS Cw)

is a csmpose department eles uith the stotug of both

Secratarict and directo rate. F.S 4 C.W. is Hiister tn charge

o he de pasrtment. Commissioner - Cum-See retary
governmemt is secretay eharge ef the depar tment
Secretay the depast ment algo func itons a_ the Director
Food Sup plfes, 0nd Comeolles oSupplies.
n Simple words, FSCW fs a Consumer welfane
department dhich donates a generous amount oS
Hoo Sup ples tO HS consumers ond the nee.dy. t is

Cxeated bu th0 government o help tts eople of the

chote

SICA
Stae t
tute of Cons
DerAware

Odisha
 oO909O9O999999
Primary ISecondoy Suawe4

This is a
sarvey to a consumer regarding hou
uel hau kno consunner
auarenes s.
(Sunnauy / guesionnoire)

O Ffrst al, what is

cengumes ausasuen ey
Po$- t a n act o moking Sure that the buye
conSumeN iy auO0HR Ohe inoumatfen seqaadinq good
s,
xoducts i semvices and hein siqnts.

Whots a Consumer?
Hns- consamer isa person uho
purch ase a
product jo
i's lher ousn geed nee and uses cons unes tt

h a t are the variOus ights of consumes

Ons- The &s various rights o con sumers are-
right o safety
igt to chooce, iqht o be infor med,
eignt to congumer
education, g o be heard, and right to seæk compen soti on.
 9 What ats Congumer
dutfeS
ms-Ses s tn&icates hot cus homers,
have aspecRe
Nesponsibthy touoards the sociehy and other consumers and
help
tham Ao ight
againt ungalr pracfces or at Easi be asore of tt.

S5 What are the varicus Consumer duties

(responstbiitfes
s-The vasieuy cen umeM
sESPOnsibiltes aye- sAeSp onsibiliy to be
ausare, respcosibithy o thin k fndcpendenthy,
BA, Sespon sibi tty to
cesponsibihy to
Speak
comploin, besponlsi bility to be an ethical
Consunne.

Se ohats
consumer explcreRon
s When a
produceris dting salftsh needs Jes his Iher econ
beniS, 0nd can hase adverse
etfechs on consumers is knoon
Os consumest explottation.

9 uca ase sold a bro ken hem, and the eroduceris

to accept t reucing
back,hoat upu do,
Ans- was sold broken em,ould Srsty
COmplain and
Threchen to Sue hem becauce the bro Fen
qovt. allbos to rehurn ens with 30
days,
 Coosuer Redessal Mechanisro

The edressal mech anism under the Consumer Prutection

Act, 1a86-
Oshrict Form: Accecding to consumer protection act siate

qowernment can set up one or rnore distict forun in each district.

. Comglalt can be made 4o the apropriate district fosum

uhen he value of qoods and sesvices in quesRon, alonoith

the com nsatfon caimed, does not exceed20 lakhs.

. In case he agreatad pasty fs not satisfted sth the osdex

o4 the disit forum , he can aepeal bejore the state Commision

otin 3o days of passing he order

State Commiesion The appeals aganst the orders of aDistrict

forum Can be filed before the State Commission

. A complaint can be made tü the appropriate State commisiom

when the value ethe goodc or servi ces in quection, alonc
ensalfon
Loth compartse claimed, exceeds 20 lakhs but not F1core.

wth the order

2. In case the aggieved party isnet safsGied
the
Othe State Commiscith,he can appeal before
the National Comimission usHin 30 daus of the passing

othe eadest,
 Nafonal Commisslo- The appeals agoinst the erde o
a Stote Commission can be led be fore the Natfonal
Commiseion.
. complaint can be made to the Natfon al Co mmission

dhen Ahe yalue o the goods or services in questHon, alon9

oth the cemponbien cloimecl, exceed 1 cOe.

n case he aggrieugtes party ts not cafsfed uth the

order of he Nottonal Commission, tt can be token to

he Supreme Couct o Todia

RPROT

ROTECTION
cONSUMERPR
 Consumer Protectlon Act 986 vis Consumer ProhecRon Act 2019

Key Pints 186 2019

Pecuniary Disirict Sorum (up to 20 lacs) Districe forum (upto 1

Jurtsdiefon Stehe Commission (from2014s crora) State Commission

Ao 1 crore) Noional Comm- 4rom 1-10 crore) Nattonal

issoo(rorn 1 core 4 above) commission (10 erore aboe)

MRP /Purchase MRR Las an tdea criheria te scourted prtce/ actual

Pice deide pecuniary jurisdiction. purchase price îs criheria,

Territorial Where se\ler has ofice. Where cOmolainat
Jurisdfcton 9esideso Loorks.
Regulatoor NO Such provisio.
CetalConsumerprohection
authorty *o be sor med.
Nedialion NO Such psoision Cout con «efer o
settement through

edioton (Secto n 80),

Appeal 30 days peiod forappeal 45 days period
Aainet he order ofdceet(secRon 4).Nouo 50%

Sorum SeHon 5) Earier o qusad Qmount is to

506 or 25,000 ohichever be depostted.

e lessis to be deposited.
 Conclasien,
To condude, I teel that Congumers Ge nous the kinq.
A cendumest has eveaal stahtg and dutes and calsy
autheeitt do compain uhateuea is going oxen9. IntRally
COnsumers ere ex plotted and they Ceuld net ak jous
Hce
The censumers uere
generally not aase a hetst stights
duties Th allouse 4he producers to cheat th e consumers
and
aain paet. No the qouganme nt fs doing ts best to
empoLbe Censumesis AhMOugh vaiOug measusies tke consumer
COurts, secur?ty value e t.C. Cons umes should haUe knouledqe
about aet fed paoductsI check MRP, date
manufachuring
and 2xpiru at he time of
purchase of a commodit. must hey
haue ooa reness about thein 9tghta and duBfes. Ihese ts ne

doulbt tnat Cenaumes au0Q Heness {s qute moe n the

presert ime and has hdlped a lot tn betingtnq the
tne
tnansostmcen,

THANK
OU
 Bibiagra.phy-

Here are some of the links thaBL aused for this project-

toppr.com/ guides /business -Shudies lconsumer- protection/

Consumer- riahts- fesponsibilities/

brainly.jn lquestion /106q2747

SteA sica.odisha.org

Soedodisha .in / ConSumer- Ausareness. asp? Ink =27

bujus, Com/commerae/ conS umest- i g hts - and- reSponsib-

es
in.pinterest.com/ pin/8447716842584091795/

brainly,in /ques ion/15769342

Lauscirca.com /ConSumer-protection- act-1986-v- Consumer -

protechon- act 2O19/