Q&A Session for Service Now

Session number: 1704889014

Date: 24 August 2021
Starting time: 08:59

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###Abhinandan Nayak#### - 09:02#

Q: #For today also we have to stay here yesterday?####
##Kalaivani Natarajan#### - 09:08#
A: #yes, ###
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###Debjit Ghosh#### - 09:19#

Q: #Can we use our mobile device as a secondary/external webcam during the
certification exams??####
##Kalaivani Natarajan#### - 09:17#
A: #no, that's not allowed need to have webcam###
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###SAYANTAN DUTTA#### - 09:24#

Q: #sir do we need to buy the webcam now or wait for the guideline mail?####
##Kalaivani Natarajan#### - 09:38#
A: #wait until you prepare for exam ###
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###Akshay Dhavan#### - 09:32#

Q: #in application development labs , some part is need to be perform in test
instance rather than dev instance. So in developer site is there option to start 2
different instances (dev & test) ?####
##Kalaivani Natarajan#### - 09:39#
A: #Its not possible to have two instance, so just read it those details###
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###Gourav Mittal#### - 09:35#

Q: #But i can't arrange neither external webcam nor i can go to testing center due
to current lockdown scenario.What to do now?####
##Kalaivani Natarajan#### - 09:40#
A: #you have to go for either one options, its your choice###
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###Mohammed Suhail#### - 09:35#

Q: #If i enroll to couse .its asking 300$####
##Kalaivani Natarajan#### - 09:40#
A: #please read the ebook###
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###Gourav Mittal#### - 09:35#

Q: #Means i can't give the exam?####
##Kalaivani Natarajan#### - 09:40#
A: #exam is mandatory###
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###Debjit Ghosh#### - 09:42#

Q: #Do we get to take any mock exam before the actual test??####
##Kalaivani Natarajan#### - 09:41#
A: #no###
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###gautam sagar mallela#### - 09:43#
Q: #can you send any sample webcam link which is best for exam?####
##Kalaivani Natarajan#### - 09:41#
A: #you can choose on your choice###
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###Ramya Sai Chappa#### - 09:45#

Q: #is it mandatory to pass exam sir?####
##Kalaivani Natarajan#### - 09:51#
A: #yes###
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###biplab paul#### - 09:44#

Q: #can i use dslr for external webcam?####
##Kalaivani Natarajan#### - 09:51#
A: #no###
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###Ishwar Havagi#### - 09:51#

Q: #There wont be any mock exams prior to main exam??####
##Kalaivani Natarajan#### - 09:51#
A: #no###
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###Shivam Rai#### - 09:57#

Q: #Can I get the link for MCQ prepartion####
##Kalaivani Natarajan#### - 09:51#
A: #please read the ebooks and prepare###
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###Sreshth Khandelwal#### - 10:03#

Q: #What are base tables?####
##Kalaivani Natarajan#### - 10:15#
A: #the tables already presented in the servicenow##
##Kalaivani Natarajan#### - 10:15#
A: #eg: Task table###
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###Gourav Mittal#### - 10:06#

Q: #But how can it be possible to arrange such things in lockdown scenario?####
##Kalaivani Natarajan#### - 10:16#
A: #In India current there is no complete lockdown. so you can arrange.###
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###Ramya Sai Chappa#### - 10:25#

Q: #when are we going to take exam?####
##Kalaivani Natarajan#### - 10:59#
A: #will be informed shortly###
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###Abhishek Rai#### - 10:26#

Q: #Can we claim web cam money from tcs sir?####
##Kalaivani Natarajan#### - 10:59#
A: #No###
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###Saisanjana Pinnu#### - 10:38#

Q: #In hackathon also we should have external camera sir ####
 ##Kalaivani Natarajan#### - 11:00#
A: #not required###
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###Roja Vanambadi#### - 10:55#

Q: #For CSA Exam we need to prepare from all 4 ebooks? ####
##Kalaivani Natarajan#### - 11:00#
A: #yes###
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###Rose Dhar#### - 10:55#

Q: #How do you enhance Homepage performance in case of gauges?####
##Kalaivani Natarajan#### - 11:00#
A: #ServicePortal editing###
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###Harsha Varshini Sesetti#### - 11:03#

Q: #My pc has webcam.... Do I need to buy external webcam???####
##Kalaivani Natarajan#### - 11:01#
A: #external webcam is mandatory###
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###Harsha Varshini Sesetti#### - 11:05#

Q: #Which specifications web cam do I need to buy?####
##Kalaivani Natarajan#### - 11:20#
A: #any external wencam###
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###amrutpalsingh mehra#### - 11:15#

Q: #when we have to buy webcam? on which date we should have web cam can you plz
tell so we can order it####
##Kalaivani Natarajan#### - 11:21#
A: #we will inform the date fro exam, prior to that you can get it. you will
get time###
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###Sanchita Yadav#### - 11:10#

Q: #Sir, UI Policy executes every time when the form loads or when the condition is
met####
##Kalaivani Natarajan#### - 11:21#
A: #condition is met###
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###TANIYA ANAND#### - 11:30#

Q: #Do we also have option to give exam from test center? or we have to give only
from home with external camera?####
##Kalaivani Natarajan#### - 11:30#
A: #you can write in centers also. during registeratio you can check for the
centers###
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###Sanchita Yadav#### - 12:24#

Q: #What is Variable Set?####
##Kalaivani Natarajan#### - 12:37#
A: #set of fileds in Service Catalog###
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###Rose Dhar#### - 13:01#

Q: #Meaning of breached SLA?####
 ##Kalaivani Natarajan#### - 13:23#
A: #when the incident ticket is not resolved within the agreed time. that
ticket SLA is breaded SLA###
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###Gourav Mittal#### - 13:16#

Q: #What is quebec in service now?####
##Kalaivani Natarajan#### - 13:24#
A: #its current version###
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###Gourav Mittal#### - 13:16#

Q: #Why we use it instead of rome,paris?####
##Kalaivani Natarajan#### - 13:25#
A: #rome is not yet released offically, Paris is N-1 version. as per the
ServiceNow best practice we need to use the current version###