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TMI Claim No.

: Instruction on 4 November 2021


Loss Adjuster Ref No.: AS044959/ND

No. Description Dated

1 Appointment date Thursday, November 4, 2021


2 Acknowledgement Thursday, November 4, 2021
3 First Contact To Insured Thursday, November 4, 2021
4 Site Survey Friday, November 5, 2021
5 Konfirmasi awal hasil survey / Attendance advice Saturday, November 6, 2021
6 Preliminary Advice Thursday, November 11, 2021
7 Document request Monday, November 15, 2021
Monday, November 22, 2021
Discussion through the WA with the insured to
8
explain the document and sortir process
Wednesday, November 24, 2021
Discussion through the WA with the insured to
9
explain the document and sortir process

10 Received Documents (from Cargo Owner) Monday, November 29, 2021


Friday, December 3, 2021
reviewing the submitted document and open
11 discussion with the insurer regarding the PIC of
driver and assured
Friday, December 10, 2021
Online interview with driver and discuss with the
10
assured and cargo owner regarding our survey result

Discussion through the WA with the cargo owner to Monday, December 13, 2021
regarding cargo condition upon the sortir process
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and the remaining document which should submitted
by the deliveree
Research and receiving the weather condition throgh Wednesday, December 15, 2021
12
time and date
Friday, December 17, 2021
Discussion with the cargo owner through the WA call
13 regarding our review and the remain document
which should submitted by the deliveree

confirmation regarding contract between the assured Wednesday, December 22, 2021
14 and cargo owner and update the progress to the
cargo owner
Monday, December 27, 2021
Receiving the photographs regarding cargo condition
15
prior the delivery process from the cargo owner

Tuesday, December 28, 2021


Receving the claim process flow from the deliveree
16 and the cargo owner and sent an email to the insurer
regarding the flow of claim confirmation

Wednesday, December 29, 2021


Receiving the truck's and driver document from
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deliveree
Friday, December 31, 2021
Receviing the confirmation from the insurer
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regarding flow of claim
receving the open policy and confirmation regarding Monday, January 3, 2022
19
limit of liability from insurer
Confirmation regarding the completeness document Thursday, January 6, 2022
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and prepare our report
21 Updating to cargo owner regarding our report Friday, January 7, 2022
22 Updating to cargo owner regarding our report Sunday, January 9, 2022
23 Updating to cargo owner regarding our report Sunday, January 16, 2022
24 Proposed Adjustment / DFR Monday, January 17, 2022

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