UNIVERSITY OF

PERPETUAL HELP
SYSTEM-DALTA
College of Pharmacy

Course: Name:
DISPENSING I Lecture
Date:
Professor:
Score:

Principles for Exemplary Customer Service

I. Objective
 Discuss the principles for exemplary customer service
II. Directions

1. Research for an article on principles for exemplary customer service

(the article may or may not be in a pharmaceutical setting)
2. Create a 3 paragraph reflective writing about the article.

III. References

IV. Performance Rating

Category Exemplary Accomplished Developing Beginning

8-10 points 6-7 points 4-5 points 1-3 points
Focus Provides a clear, Provides a clear Provides a Reflection is
strong, and and complete complete incomplete
complete reflection reflection
reflection
Ideas/Evidence All ideas and Most ideas and Some ideas and Most of the ideas
evidences are evidences are evidences are and evidences are
specific and specific and relevant but not irrelevant and not
relevant to the relevant to the specific to the specific to the
topic topic topic topic
Organization of All ideas/concepts Most Some Most of the
concepts are organized in a ideas/concepts are ideas/concepts are ideas/concepts are
logical and organized in a not organized in a not organized in a
consistent manner logical manner logical manner logical manner

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UNIVERSITY OF
PERPETUAL HELP
SYSTEM-DALTA
College of Pharmacy

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