250600DBQND0028 - Exde00 - 14 - Managing of Preventive Actions

ZUBAIR OIL FIELD DEVELOPMENT PROJECT
MANAGING OF PREVENTIVE ACTIONS
EPC for Water Injection Network Installation
EX-DE 00 03/10/2016 Issued for Approval M. Dela Cruz D. O’Farrell M. Shaker M. Shaker M. Borriello
Validity Rev.
Status number Prepared Checked Approved Contractor Company
Date Description Approval Approval
by by by
Revision Index
Company logo and business name Project name Company Documents Identification
ZUBAIR OIL FIELD 250600DBQRD0028

DEVELOPMENT
eni iraq b.v. Job N.
Contractor logo and business name Contractor Documents Identification
OGI002-QA-0041-00
DRAKE & SCULL INT’L PJSC
Contract N. 5000008451
Vendor logo and business name Vendor Identification
Order N.
Facility Name Location Scale Sheet of Sheets
ZUBAIR OIL FIELD - WATER INJECTION ONSHORE NA 1 of 14
NETWORK INSTALLATION
Document Title Supersedes N.
Superseded by N.
MANAGING OF PREVENTIVE ACTIONS Plant Area Plant Unit
NA NA
Software: Microsoft Word 97-2003 File N° 250600DBQND0028_EXDE00_14.doc
This document is property of eni Iraq B.V.

It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
Owner Logo and business name Company Documents Contractor Documents Revision Index
Identification Identification
Validity Sheet of Sheets
Rev.
Status 2 / 14
250600DBQRD0028 OGI002-QA-0041-00 EX-DE 00
DSI PJSC
REVISION HISTORY
Rev. Date Nr. of sheets Description
EX-DE 00 03/10/2016 14 ISSUE FOR APPROVAL

Rev.
Status 3 / 14
250600DBQRD0028 OGI002-QA-0041-00 EX-DE 00
DSI PJSC
INDEX
1. SCOPE AND FIELD OF APPLICATION .......................................................................................... 4

1.1 RESPONSIBILITIES ............................................................................................................... 4
2. REFERENCE DOCUMENTS ........................................................................................................... 5
2.1 INTERNATIONAL STANDARDS ............................................................................................ 5
2.2 CONTRACT DOCUMENTS .................................................................................................... 5
2.3 DSI PJSC DOCUMENTS ........................................................................................................ 5
3. ABBREVIATIONS AND DEFINITIONS ............................................................................................ 5
3.1 ABBREVIATIONS ................................................................................................................... 5
3.2 DEFINITIONS.......................................................................................................................... 6
Non-Conformity: Non-fulfilment of a requirement ......................................................................... 6
4. GENERAL INFORMATION .............................................................................................................. 7
5. VERIFICATION OF THE EFFICACY OF THE PREVENTIVE ACTION .......................................... 9
6. COLLECTION AND FILING OF THE REGISTRATION DOCUMENTATION OF THE ACTIVITIES

PERFORMED ................................................................................................................................. 10
7. REVIEW OF PREVENTIVE ACTIONS TAKEN ............................................................................. 10
8. ATTACHEMENTS .......................................................................................................................... 11

Rev.
Status 4 / 14
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DSI PJSC
1. SCOPE AND FIELD OF APPLICATION

This procedure applies to the Project “ZUBAIR OIL FIELD DEVELOPMENT PROJECT”
The scope of this document is to establish procedures for activities related to Preventive
Actions at Field.
Management of Preventive actions makes it possible to eliminate the root causes of

problems in progress, prevent possible conditions adverse to the Quality System and make
continuous improvements in the Quality Management System itself
DSI PJSC will issue Preventive Actions on self-perform work, or subcontracted work, when
applicable.
1.1 RESPONSIBILITIES
The Project Manager is responsible for verifying and final approving this document.
The Project Quality Manager (and related staff) and the Site Health Safety and Environment
Manager are responsible for issuing and updating this document in accordance with DSI
PJSC regulations.
The Construction Manager will take measures to provide holding areas or other methods for
segregating nonconforming items to prevent unauthorized use, mixing with conforming
items or incorporating into future construction. Where physical segregation is not practical,
tagging, marking or other positive means of identification is acceptable.
DSI PJSC personnel assigned to the various production activities and its quality control
inspectors are responsible for adopting and having adopted this document in conformity with
DSI PJSC instructions, at worksites as well as the facilities of its suppliers (or subcontractors)
subject to control.
Personnel to whom detected non-conformities are addressed are responsible for identifying
and taking the established corrections to restore the specified conditions found to be
lacking.
Project quality personnel or DSI PJSC inspectors (at suppliers and subcontractors) or
personnel from the Eni quality control department are responsible for verifying the
implementation status of the correction previously identified and agreed upon.
Subcontractors have the first responsibility for the identification, control, and disposition of
nonconforming items within their Scope of Work.
More detail about personnel responsibilities are shown in the paragraph 4. “General
Information”.

Rev.
Status 5 / 14
250600DBQRD0028 OGI002-QA-0041-00 EX-DE 00
DSI PJSC
2. REFERENCE DOCUMENTS
2.1 INTERNATIONAL STANDARDS
ISO 9000:2005 Quality management systems - Fundamentals and vocabulary

ISO 9001:2008 Quality management systems – Requirements
ISO 9004:2009 Managing for the sustained success of an organization -- A quality
management approach
ISO/TS Petroleum, Petrochemical and Natural Gas industries - Sector Specific
29001:2007 Quality management systems – requirements for Product and Service
Supply Organizations
ISO19011:2002 Guidelines for quality and/or environmental management systems auditing
2.2 CONTRACT DOCUMENTS
SGI-QUAL-14 Appendix F Quality Requirements

0025600BGSC09014_CDFE06 CONTRACT (Scope of Works)
2.3 DSI PJSC DOCUMENTS
250600DBQAD0001 Project Quality Plan

250600DBQRD0026 Management of non-conformity
250600DBQRD0027 Managing of corrective action
3. ABBREVIATIONS AND DEFINITIONS
3.1 ABBREVIATIONS
COMPANY ENI IRAQ BV

CONTRACTOR Drake & Scull International PJSC (DSI PJSC.)
QHSEM QHSE Manager – Headquarters (MR)
QHSEMD QHSE Management Department - Headquarters
PM Project Manager
CM Construction Manager/Superintendent
PQM Project Quality Manager
PHSSEM Project HSSE Manager
NCR Non-conformity Report
PA Preventative Action
PAR Preventive Action Report
MR Management Representative
MR Management Review

Rev.
Status 6 / 14
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DSI PJSC
3.2 DEFINITIONS
Non-Conformity: Non-fulfilment of a requirement
Recurring non-conformity - Non-conformity for which intervening on the work or part of it

is not an adequate solution because, given its repeated occurrence, the cause must be
removed at the source.
Prevention: Action to eliminate an occurrence of detected nonconformity. Non-

Conformance shall be reviewed by concerned people and potential cause of it shall be
determined. Preventive actions shall be appropriate to the effects of the potential
problems.
 The prevention can eliminates entail repairs, rework or downgrading. The

implementation and effectiveness of preventive actions is monitored.
Preventive Action – The action are implemented commensurate with the magnitude of the
problem.
The implementation and effectiveness of preventive actions is monitored.
A permanent changes resulting from corrective action are recorded in appropriate system
documentation.
 Procedure also requires that available information be studied in order to detect,
analyse and eliminate potential causes of non-conformities. Information subsequent
preventive action is taken is submitted for consideration during management review.
Preventive Action Request - A quality registration document which, following the detection
of a problem, is used to request action aimed at correcting or improving the current
situation.
The document is also used to manage the implementation of the action, its checking and
evaluation of its efficacy.
Root Cause – Underlying reason(s) for occurrence of nonconformity. A root cause is

determined by thorough analysis, (e.g. asking the question “why?” until the underlying
reason has been revealed).
Responsible Person – The individual responsible for the group of system where a non-
conformity is identified.
 They would be responsible for ensuring its timely correction.
 Personnel are encouraged to indicate areas where potential non-conformities may
occur and report such situations.
 Any suggestion on possible improvement of the quality system: are also welcomed
from all staff.
Significant Condition – Operating system and / or procedural deficiencies evaluated by

management (as to the magnitude of the problem and commensurate to the risks
encountered) and judged to warrant a Preventive Action Report (PAR).
Audit - Systematic, independent and documented process for obtaining audit evidence and
evaluating it objectively to determine the extent to which audit criteria are fulfilled

Rev.
Status 7 / 14
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DSI PJSC
Quality Improvement - Part of quality management focused on increasing the ability to fulfil
quality requirements
4. GENERAL INFORMATION
Preventive action shall be taken on potential causes to prevent occurrence of
Non- Conformance.
 Non-Conformance shall be reviewed by concerned people and potential cause
of it shall be determined. Preventive actions shall be appropriate to the effects of
the potential problems.
Management Representative, (MR) – QHSE Manager,
Project HSSE Manager / Project Quality Manager shall gather and analyse information
from such sources as
 Contract review, management review, customer complaints, audit reports, non-
conformance reports, staff suggestions, and staff appraisals, etc., in order to
detect, analyze and eliminate potential causes of non-conformities.
All Contractors staff are encouraged to submit to the Management Representative, via
their Managers, any suggestions on how improvements may be made to the system or any
Policy, Plan, Procedure or Form
Where potential causes of non-conformities are identified the Management Representative

(MR) or any of authorized HSSE / QA / QC team shall request relevant functions within the
company to analyze the potential problem and devise appropriate preventive action.
The potential cause of non-conformities shall then be evaluated and analysed in order to
plan effective preventive action. The potential impact on quality costs, performance, and
customer satisfaction should be taken into consideration.
Proposed Preventive Action shall be intimated to the Management Representative prior to

implementation. Any permanent changes to QA / QC System Documents resulting from
implementation of preventive action shall be approved and issued.
The Management Representative (MR) shall monitor the implementation of preventive

action and verify its effectiveness.
The Management Representative (MR) shall submit information on preventative action for
management review.
Preventive action shall be initiated and implemented and records of such actions to be
maintained in format.
The effectiveness of preventive actions shall be evaluated through periodic internal audits
and other control measures.
In addition, Preventive Actions (PA) are undertaken to eliminate the causes of non-
conformity, defect or other undesired situation in order to prevent it being repeated.
The methodology utilized to manage Preventive Actions (PA) includes the following steps:
Rev.
Status 8 / 14
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DSI PJSC
1) Identification of potential nonconformity and cause necessity of the PA;

2) Evaluate: the need for action to prevent occurrence of nonconformities;
3) Determine & implementing action needed;
4) Records of the results of action taken;
5) Review of preventive actions taken;
Non-conformances may be detected on production or products during inspections, as

indicated in the Inspection & Test Plans, method statements, quality procedures, drawings,
and specifications or after receiving Non-conformance reports from the Company.
System non conformances such as revealed during audits and incoming material
inspections are dealt with, according to respective procedures.
Prior to occurrence of nonconformity is evaluated (based on severity) to determine the

appropriate level of preventive action needed to prevent occurrence.
 Consideration is given to the impact of the nonconformity on project cost, schedule
or quality issues.
Not all nonconformities require root cause analysis and / or consequent preventive action
report.
 It is acceptable for management to determine that only correction is necessary.
Root cause analysis and preventive action are applied where, in the Project Manager
opinion, the reward is greater than the effort.
Preventive action is documented on the PAR (Preventive Action Report).
The PAR report shall be processed as follows:
Initiator
Normally the PAR Initiator will be the Project Quality Manager that also provide for the first
evaluation of the root cause of the nonconforming condition.
DSI PJSC Subcontractor or Vendor may be also initiator if they are responsible for a
recursive nonconforming situation on delivered product.
Project Quality Manager
Project Quality Manager shall assign a unique number and fill properly the PAR report:
Moreover shall enter the number on the report and on the Preventive Action Report Log”.
Project Quality Manager provides the PAR report with proposed Root cause to the Project
Manager.
Project Manager
Evaluate the proposed disposition, modify if necessary, or enter the disposition.
All Preventive Action shall be submitted by Project Manager to Eni for Approval of the
proposed actions.

Rev.
Status 9 / 14
250600DBQRD0028 OGI002-QA-0041-00 EX-DE 00
DSI PJSC
Project Manager shall review PAR with Project Quality Manager and after internal approval
send copy to the Construction Manager (or appointed Site superintendent) for action.
Should it become necessary to void or cancel a PAR during the initiation cycle (upon
discovery that no nonconformity actually exists, or a PAR covering this condition already
exists), and explanation will be written on the original report. The report will be signed and
dated by the responsible person and copies provided to appropriate distribution including the
person who identified the deficiency/condition.
In cases where an activity (that is the subject of PAR occurs infrequently, or where root
cause analysis is determined to be not necessary, the PAR may be closed following
correction of the nonconformity without verifying effectiveness of the preventive action.
ENI Representative
ENI Representative will verify (if required) the applied preventive action and fill the relevant
part of the form and close the PAR.
Construction Superintendent
Upon receipt of the approved PAR report, perform the applicable construction actions
specified in the PAR disposition or appoint a Site Superintendent for these actions.
Verification Responsible
The Person responsible for verification of implemented actions (normally Project Quality
Manager or Field Engineer) must involve ENI Representative in the verification activities and
fill the proper part of the form. In the event of negative closing of the PAR must involve
Project Manager and Project Quality Manager for the subsequent actions.
Project Quality Manager
After Eni Representative Closure, POM shall file the PAR in the Project Final Dossier.
5. VERIFICATION OF THE EFFICACY OF THE PREVENTIVE

ACTION
Once the set deadline has expired, verification must be made of the implementation status
of the correction agreed upon.
For this purpose:
 Personnel assigned to DSI PJSC for verification (normally Project Quality Manager
or Field Engineer);
 DSI PJSC Inspectors when foreseen (i.e. at supplier and subcontractor facilities);
 Shall go to the function or department, responsible for implementing the correction,

in order to verify the implementation of the required preventive actions.

Rev.
Status 10 / 14
250600DBQRD0028 OGI002-QA-0041-00 EX-DE 00
DSI PJSC
The Person responsible for verification of implemented actions (normally Project Quality
Manager or Field Engineer shall verify the efficacy of the preventive actions taken to resolve
the non-conformities detected and to prevent their reoccurrence.
In the event the evaluation process shows that the actions taken have been adequate to
correct the shortcomings, the PAR is closed after Project QA / QC Manager Approval.
Eni’s Representative approvals only on the PAR are those that may affect contract
requirements (schedule, quality of product and work, etc...)
When the results of the evaluation process show that the actions taken have not been
adequate to correct shortcomings or avoid their recurrence, a new proposal for solution
must be identified in accordance with the procedure described above.
In the event the result of the control is negative, a new PAR must be opened that makes
reference to the previous one. If following the subsequent verification even this action has
not been sufficient,
Project Manager, in cooperation with Field / Site Engineer and Construction Superintendent,
and ENI’s Representatives must be informed to decide upon a further line of action to be
taken with the function or department subject to verification.
6. COLLECTION AND FILING OF THE REGISTRATION

DOCUMENTATION OF THE ACTIVITIES PERFORMED
The Preventive Action Report and associated attachments shall be managed and retained in
the Quality Control Files by the Project Quality Manager.
Project Quality Manager have the responsibility of updating the forms and log following the
evaluation of PA efficacy, and archiving a copy of any support documentation, appending it
to the corresponding PAR.
A copy of the form is issued to the functions charged with finding a solution to the non-
conformity, as a reference for the actions to be taken and the overall time frame to follow.
Filing of these copies is up to the discretion of the relevant function.
The status of open PAR(s) will be reviewed by Project Quality Manager in cooperation with
Construction Management and the Project Quality Manager on a periodic basis to ensure
timely close out of the PAR(s).
7. REVIEW OF PREVENTIVE ACTIONS TAKEN

PAR detected and solved within the context of each project, on completion of the latter,
must be sent in copy, together to the corresponding compiled correction request reports and
relative logs, to the:
 Head Office, QHSE Management Department: in order to be processed during IMS /

QMS periodic review - MRev.

Rev.
Status 11 / 14
250600DBQRD0028 OGI002-QA-0041-00 EX-DE 00
DSI PJSC
Recording of the PAR(s) makes it possible for the data collected to be analyzed during the
periodic IMS / QMS review by Top Management and to identify opportunities for
improvement (e.g., training, equipment purchase, etc.).
8. ATTACHEMENTS
Preventive Action Report (PAR)…………… QAF_OGI002_Form_007
Preventive Action Status Log……………… QAF_OGI002_Form_008

Owner Logo and business name PAR no:
PREVENTIVE ACTION REPORT (PAR) Page 12 / 14
DSI PJSC
Company Contract No.: Project Yard (location)
5000008451 ZUBAIR OIL FIELD DEVELOPMENT QAF_OGI002_Form_007

Eni Iraq bv
Name Signature Date Subcontractor Vendor

PAR Initiator  Yes  No  Yes  No
Identification Source PAR IDENTIFICATION
 Inspection during Execution Full description of potential nonconformity (problem), or summary with any reference to letters, reports, etc.
 Prevention Occurring NCR
 Internal Audit
 Technical Complaints from Company
 Reports from DSI personnel
 Improvement Opportunity
 …………………………………………..  Continues on back

Any references to specifications, drawings, letters or product acceptance criteria providing the basis of the discrepancy or to recurring NCR
Identified reason behind the occurrence nonconformity and activity during which the nonconformity to prevent it being repeated.
 Process activities not carried out according to Project Management System (PMS) documentation (quality, health, safety and environment)
 Objective defined by Company management but not achieved
 Remark of activity ineffectiveness
 Personnel not appropriate to work assigned or not working in accordance with DSI PJSC prescriptions
 Preventive actions defined by Company management but not implemented
 Not in accordance with Company specification and project documentation (procedures, plans, work instructions, STD, etc.) issued by PMS of DSI PJSC
 Other:
Project Quality Name Signature Date
Manager Review
Project Site / Field Name Signature Date
Engineer Review
Company involved in the PAR resolution  Yes  No Company requested to approve the PAR resolution methods  Yes  No
Any references to communications with Company
Proposed Preventive Action description
 Continues on back
Project Manager Name Signature Date
Internal Approval
Name Signature Date
Company Rep. Approval
Department to which PAR was addressed Person responsible for implementing Preventive Action (PA) Deadline for implementation of PA.
Verification of implementation of correction and resolution of Preventive Action  Continues on back

Result of implementation verification
 Evaluation shows that the actions taken were adequate to correcting the shortcoming: Preventive Action Report closed
 Actions taken were not adequate to correcting the shortcoming or preventing its recurrence: a new proposal for its solution must be identified

Owner Logo and business name PAR no:
PREVENTIVE ACTION REPORT (PAR) Page 13 / 14
DSI PJSC
Company Contract No.: Project Yard (location)
5000008451 ZUBAIR OIL FIELD DEVELOPMENT QAF_OGI002_Form_007

Eni Iraq bv
 Continues on back
Person responsible for Name Signature Date
verification of
implemented actions
Name Signature Date
Company Rep. Approval
Full description of detected occurrence of nonconformity (problem), or summary with any reference to letters, reports, etc. (continued)
Proposed Corrective Action description (continued)
Proposed Preventive Action is Executed
Preventive Action Mentioned Above is Verified and Accepted/Not Accepted
Preventive Action Mentioned Above is Verified and Effective/Not Effective

Owner Logo and business name Company Contract No.: Project
Page 14 / 14
PREVENTIVE ACTION
Eni Iraq b.v. (PAR) Log QAF_OGI_Form_008
DSI PJSC
5000008451 ZUBAIR OIL FIELD DEVELOPMENT
Originator Resolution Verification

PAR Name Responsibility Name Status
ID. Description Remarks
Date Deadline Date
 Positively Closed
 Negative status
 Negative status
 Negative status
 Negative status
 Negative status
 Negative status
 Negative status
 Negative status
 Negative status
 Negative status


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ZUBAIR OIL FIELD DEVELOPMENT PROJECT

MANAGING OF PREVENTIVE ACTIONS

EPC for Water Injection Network Installation

ZUBAIR OIL FIELD 250600DBQRD0028

This document is property of eni Iraq B.V.

Rev. Date Nr. of sheets Description

EX-DE 00 03/10/2016 14 ISSUE FOR APPROVAL

This document is property of eni Iraq B.V.

1. SCOPE AND FIELD OF APPLICATION .......................................................................................... 4

4. GENERAL INFORMATION .............................................................................................................. 7

5. VERIFICATION OF THE EFFICACY OF THE PREVENTIVE ACTION .......................................... 9

6. COLLECTION AND FILING OF THE REGISTRATION DOCUMENTATION OF THE ACTIVITIES

7. REVIEW OF PREVENTIVE ACTIONS TAKEN ............................................................................. 10

This document is property of eni Iraq B.V.

1. SCOPE AND FIELD OF APPLICATION

Management of Preventive actions makes it possible to eliminate the root causes of

This document is property of eni Iraq B.V.

ISO 9000:2005 Quality management systems - Fundamentals and vocabulary

2.2 CONTRACT DOCUMENTS

SGI-QUAL-14 Appendix F Quality Requirements

2.3 DSI PJSC DOCUMENTS

250600DBQAD0001 Project Quality Plan

3. ABBREVIATIONS AND DEFINITIONS

COMPANY ENI IRAQ BV

This document is property of eni Iraq B.V.

Non-Conformity: Non-fulfilment of a requirement

Recurring non-conformity - Non-conformity for which intervening on the work or part of it

Prevention: Action to eliminate an occurrence of detected nonconformity. Non-

 The prevention can eliminates entail repairs, rework or downgrading. The

Root Cause – Underlying reason(s) for occurrence of nonconformity. A root cause is

Significant Condition – Operating system and / or procedural deficiencies evaluated by

This document is property of eni Iraq B.V.

Management Representative, (MR) – QHSE Manager,

Where potential causes of non-conformities are identified the Management Representative

Proposed Preventive Action shall be intimated to the Management Representative prior to

The Management Representative (MR) shall monitor the implementation of preventive

1) Identification of potential nonconformity and cause necessity of the PA;

Non-conformances may be detected on production or products during inspections, as

Prior to occurrence of nonconformity is evaluated (based on severity) to determine the

Preventive action is documented on the PAR (Preventive Action Report).

The PAR report shall be processed as follows:

Project Quality Manager

Evaluate the proposed disposition, modify if necessary, or enter the disposition.

This document is property of eni Iraq B.V.

Project Quality Manager

5. VERIFICATION OF THE EFFICACY OF THE PREVENTIVE

For this purpose:

 Shall go to the function or department, responsible for implementing the correction,

This document is property of eni Iraq B.V.

6. COLLECTION AND FILING OF THE REGISTRATION

7. REVIEW OF PREVENTIVE ACTIONS TAKEN

 Head Office, QHSE Management Department: in order to be processed during IMS /

This document is property of eni Iraq B.V.

This document is property of eni Iraq B.V.

5000008451 ZUBAIR OIL FIELD DEVELOPMENT QAF_OGI002_Form_007

Name Signature Date Subcontractor Vendor

 Prevention Occurring NCR

 Technical Complaints from Company

 Reports from DSI personnel

 …………………………………………..  Continues on back

Proposed Preventive Action description

Verification of implementation of correction and resolution of Preventive Action  Continues on back