HoduCC Reports

S.No. Reports S.No. Reports S.No. Reports

1 Tenant - Admin Panel reports 2 Supervisor Panel reports 3 Agent Panel reports
1.1 System reports 2.1 System reports 3.01 Client history
1.1.1 CDR 2.1.1 CDR 3.02 Customer details
1.1.2 Unique Call Record 2.1.2 Hourwise calls summary 3.03 Call history
1.1.3 Hourwise calls summary 2.1.3 Datewise calls summary 3.04 Callback details
1.1.4 Datewise calls summary 2.1.4 Callback details 3.05 Missed call
1.1.5 Datehourwise calls summary 2.1.5 Disposition details 3.06 Survey details
1.1.6 DID Summary 2.1.6 Abandoned calls 3.07 Session details
1.1.7 Trunk Summary 2.1.7 Customer details 3.08 Email details
1.1.8 SMS Summary 2.1.8 Ticket details 3.09 Social media details
1.1.9 Callback details 2.1.9 Notification details 3.1 Chat details
1.1.10 Disposition details 2.1.10 Survey report 3.11 SMS details
1.1.11 Abandoned details 2.2 Supervisor reports 3.12 Ticket details
1.1.12 Voicemails 2.2.1 Session Summary
1.1.13 Daily reports 2.2.2 Datewaise session summary
1.1.14 Noticifaction details 2.2.3 Session details
1.1.15 Survey details 2.2.4 Queue summary
1.1.16 Ticket details 2.2.5 Datewise queue
1.1.17 IVR details 2.2.6 Hourwise queue
1.1.18 Queue callback details 2.2.7 Queue wise supervisor
1.1.19 TL session details 2.2.8 Queue recording
1.2 Supervisor reports 2.2.9 Abandoned calls summary
1.2.1 Session Summary 2.2.10 Supervisor break
1.2.2 Datewaise session summary 2.2.11 Ticket summary
1.2.3 Session details 2.2.12 Audit details
1.2.4 Queue summary 2.3 Agent reports
1.2.5 Datewaise queue 2.3.1 Session Summary
1.2.6 Hourwaise queue 2.3.2 Datewaise session summary
1.2.7 Queue wise supervisor 2.3.3 Session details
1.2.8 Queue recording 2.3.4 Queue summary
1.2.9 Abondant summary 2.3.5 Datewise queue
1.2.10 Supervisor break 2.3.6 Hourwise queue
1.2.11 Audit details 2.3.7 Queue wise agent
1.2.12 Ticket summary 2.3.8 Queue recording
1.3 Agent reports 2.3.9 Abondant summary
1.3.1 Session Summary 2.3.10 Agent break
1.3.2 Datewaise session summary 2.3.11 Ticket summary
1.3.3 Session details 2.4 Queue Reports
1.3.4 Queue summary 2.4.1 Queue summary
1.3.5 Datewaise queue 2.4.2 Datewise queue
1.3.6 Hourwaise queue 2.4.3 Datehourwise queue summary
1.3.7 Queue wise agent 2.4.4 Queue recording
1.3.8 Queue recording 2.4.5 Abandoned summary
1.3.9 Abandoned calls summary 2.5 Campaign Reports
1.3.10 Agent break 2.5.1 Campaign summary
1.3.11 Ticket summary 2.5.2 Datewise campaign
1.3.12 Agent call offered report 2.5.3 Hourwise campaign
1.3.13 Answered/Offered report 2.5.4 Campaign recording
1.3.14 Agent SLA's summary 2.5.5 Missed call job summary
1.4 Queue Reports 2.6 Multimedia reports
1.4.1 Queue summary 2.6.1 Email Details
1.4.2 Datewise queue 2.6.2 Chat details
1.4.3 Datehourwise queue summary 2.6.3 SMS details
1.4.4 Hourwise queue 2.6.4 Social media details
1.4.5 Queuewise agent
1.4.6 Queue recording
1.4.7 Abandoned summary
1.4.8 Hourwise abandoned summary
1.4.9 SLA queue summary
1.5 Campaign Reports
1.5.1 Campaign summary
1.5.2 Datewaise campaign
1.5.3 Hourwise campaign
1.5.4 Campaign recording
1.5.5 Job call details
1.5.6 Job call summary
1.5.7 Job status summary
1.5.8 Missed call job summary
1.5.9 IVR Survey summary
1.5.10 IVR Survey details
1.6 SMS Dialer reports
1.6.1 Job SMS detail
1.6.2 Hourwise SMS summary
1.6.3 Datewise SMS summary
1.6.4 Job SMS summary
1.7 Multimedia reports
1.7.1 Email Details
1.7.2 Chat details
1.7.3 Social media details
1.7.4 Inbound SMS
1.7.5 Outbound SMS