Professional Documents
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10-11 am)
Unit III: Advertising budget: Objectives, preparation and methods of advertising budget;
advertising agency: function, selection and compensation.
Advertising Budget1
An advertising budget is an amount set aside by a company planned for the promotion of its goods and
services. Promotional activities include conducting a market survey, getting advertisement creatives made
and printed, promotion by way of print media, digital media and social media, running ad campaigns etc
An advertising budget is an estimate of a company's promotional expenditures over a certain time period.
More importantly, it is the money a company is willing to set aside to accomplish its marketing objectives.
An advertising budget is part of a company's overall sales or marketing budget that can be viewed as an
investment in a company's growth. The best advertising budgets—and campaigns—focus on customers'
needs and problems and on providing solutions to these issues, not company problems such as an
overstock reduction.
When creating an advertising budget, a company must weigh the value of spending an advertising dollar
against the value of that dollar as recognized revenue. Before deciding on a specific amount, companies
should make certain determinations to ensure that the advertising budget is in line with their promotional
and marketing goals:
The target consumer — Knowing the consumer and having their demographic profile can help
guide advertising spend.
Best media type for the target consumer — Mobile or internet advertising, via social media, may
be the answer, although traditional media, such as print, television, and radio may be best for a
given product, market, or target consumer.
Right approach for the target consumer — Depending on the product or service, consider if
appealing to the consumer's emotions or intelligence is a suitable strategy.
1
https://www.wallstreetmojo.com/advertising-budget/
2
https://www.investopedia.com/terms/a/advertising-budget.asp
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 1
Expected profit from each dollar of advertising spending — This may be the most important
question to answer, as well as the most difficult.
Objectives provide performance standards. Budget is derived from your objectives. Also, it is not always
possible to measure the effects of advertising in terms of sales such as advertisement for girl child
education.
i. Informative
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Informative advertising seeks initial demand by informing about new products, new offers, price.
New market entry strategy, and the product ‘Introduction’ stage of PLC needs informative
advertising.
ii. Persuasive
Objective is to persuade both - new customers and existing customers. Persuasiveness encouraging
switching brand or creating a brand preference, during the ‘Growth’ state or early part of the
‘Maturity’ or complete decline stage.
iii. Reminder
The objective here is to maintain interest and awareness of a well established product in the
market. Reminder advertising is suitable during the later part of the ‘Maturity’ or ‘Complete
Decline’ stage
1. Sales Objectives
Many believe that the only objective of advertising is sale but lack of sale can be due to any of the other
marketing mix elements or due to other factors. Advertising can make consumers aware and interested.
But all the marketing elements must synchronized together to make brand successful. Additionally, effect
of advertising happens over a period of time. Sales objective approach can be used either when advertising
plays a dominant role or when advertiser is looking for immediate results such as sales promotions, DM,
retail promotions, festival sale.
2. Communications Objectives
Objective of a promotional program is to communicate as they are done to achieve goals like building
awareness, brand image and purchase intentions. For achieving such objectives, consumers must be given
information and create favorable bias towards the brand even before purchase behavior to occur. Before
they move closer to purchase, purpose of advertising is to help move them through the different stages.
However, communications objectives as it are seen as being of value only if this results in sale.
SMART Objectives
The SMART objectives are a part of Management by objectives concept introduced by Peter
Drucker. The SMART objectives are used regularly by companies to give goals and objectives to
their employees. It is important to note that SMART objectives start with the word – Specific. Thus
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 3
the SMART objective helps the manager or the company to give their team as specific an objective
as possible.
The SMART objectives has a full form which is – Specific, measurable, assignable, realistic and
Time related. The best way to understand SMART objectives is to look at sales planning. The
concept of SMART objectives is explained below by taking an example at sales planning. Let us say
that a sales manager has given their team a target of Rs 1 crore to be achieved in the next 1 year. So
how do we break down each concept of the SMART objectives?
1) S – Specific
The Specific in SMART states that the objective should be specific. In the above example of sales
planning, the objective given by the sales manager is very specific. He has given a target of 1 crore.
Thus the first condition of SMART objective is met. If the sales manager would have said that the
team needs to achieve as much sales as possible by them, then the SMART objective setting has
failed.
2) M – Measurable
SMART objectives, or for that matter any objective, needs to be measurable. The intent is to know
whether the objective is on track or improvement is required. The SMART objective given in the
above example is measurable. The team has to achieve 1 crore of target. Thus, if 80 lakhs is
achieved, than the team has under achieved with 20% loss. If 1.2 crore is achieved, than the team
has over achieved with 20% gain. Thus the SMART objective given is very much measurable.
3) A – Assignable
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 4
The SMART objective needs to be assigned to someone. A business man might target 40% growth
this year. However, for the growth, he needs to assign the objectives to someone. It may be his
finance team, his sales team or his production team. In the above sales planning example, the sales
manager has assigned a specific and measurable target to his sales team. It is the sales team who
will help achieve the SMART objectives.
4) R – Realistic
The SMART objective needs to be realistic. The objective should not be what you want, the
objective should be what you can achieve. Thus, in the above example, if last year the total sales of
the organization was 40 lakhs, than the demand by the sales manager to achieve 1 crore this year
is an unrealistic demand. In this case, there is no use of the SMART objective as the objective is
likely to fail. In the unlikely event that the objective is too far fetched, there needs to be a
justification as to why these unrealistic figures are kept on the table.
5) Time related
Goals are kept only by keeping a time limit. Similarly SMART objectives need to have the element
of time involved. In the above case, if the sales manager had said that you need to achieve 1 crore
sales but time had not been specified, the sales team can show the 1 crore sales figure in the next
100 years.
This is because no time related target has been given. Hence, there would be no urgency in
achieving the objective. Similarly, in production if you give a target to the production team but do
not mention the time in which products are needed, you are likely to delay the production. Thus,
SMART objective needs to clearly specify the time and it needs to be time related.
It makes business sense for an organization to regularly use the SMART objectives. Remember that
SMART objectives also need feedback. Only after taking feedback can you know whether the
SMART objectives have been achieved or not.
If you are a manager, the SMART objectives need to be established in several places at once and
the feedback taken.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 5
All of the above are SMART objectives followed by various departments in an organization. Thus
each of the department is being led through management by objectives for which SMART
objectives is a very useful tool.
4
http://arts.brainkart.com/article/various-approaches-for-setting-advertising-objectives---developing-
advertising-programme-960/
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Post comprehension, it is essential to build a positive attitude to the product which should induce
customers to take expected action which is a step towards buying. Expected action at the customer’s end
only generates revenue for you.
TARGET AUDIENCE
DAGMAR claims the target audience is well defined. A group of potential customers, who have the
highest likelihood of purchasing the product, is the target market. Identifying the target market
includes the process of demographic, geographic, and psychological segmentation. Target markets
can be segmented into Primary and secondary groups.
Primary markets are the main target audience, on whom the marketing efforts are mainly focused.
5
https://studiousguy.com/dagmar-approach/
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 7
Secondary markets are the target audience on whom the marketing efforts will focus after the
primary market goals are achieved. After identifying the target audience, the organization devises
objectives for advertising and later the objectives for communication.
The objective of communication should be a precise and clear statement of whatever message the
advertiser wants to communicate to the target audience.
The specification must include all the details and descriptions of the measurement procedure.
A good objective has a specified time frame, during which the objective is to be achieved.
Understanding the specifications enables advertisers to define goals that will yield the best result.
Setting a specific timeframe assures effective evaluation of results. The timeframe should be realistic
to prohibit skewed results from static marketing.
Creating the benchmark is essential for an appropriate measurement of the effectiveness of the
advertisement.
WRITTEN GOAL
The goal should be committed on a paper. When the goals are clearly written, basic shortfalls and
flaws are exposed, it becomes eventually easy to determine whether the goal contains the crucial
aspects of the DAGMAR approach.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 8
Let’s suppose that an ABC company wants to evaluate the effectiveness of marketing campaign for its latest
product launched. The company starts evaluating the commercial that is designed to persuade potential
consumers through the four stages of the buying process:
1. In the AWARENESS stage, company ABC spreads awareness among the consumers about its new
product launched in the market.
2. In the COMPREHENSION stage, company ABC portrays to its consumers the features and
distinctiveness of the new product and reminds the consumers of the company ABC’s logo and brand
name.
3. In the CONVICTION stage, company ABC attaches the consumer emotionally to the new product so
that the consumer establishes an emotional preference for the company ABC’s brand.
4. In the ACTION stage, company ABC makes sales.
Company ABC then evaluates the success of the marketing effort using DAGMAR. The company measures
that how fast the customer processed through the four stages of the purchase and how many sales were
generated. In cases where the customer is distracted and deviated from buying the product, and the
company doesn’t meet sales goals, the company needs to change its ad campaign.
Advertising is strongly associated with economic cycles across major world economies. The DAGMAR
method is a long-established method of creating effective advertising. The idea behind the method is
to “communicate rather than sell”.
Criticism of DAGMAR
One of the major criticisms is that it relies too much on the hierarchy of effects theory. Customers do not
necessarily pass through the stages in a linear way. Also, it inhibits creativity buy focusing on strategic
aspects. It believes in communication approach and sidelines sales objective approach, which is a basic
reason for which advertisements are released. It is practical only for big corporations who can afford to
establish quantitative benchmarks.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 9
create demand for a new product. It can only stimulate an existing demand. There must be strong buying
motives in existence. Besides this, social trends, design, price, etc. also play a crucial rate at this stage.
For example, the manufacturer of “VIM” initially had to inform potential consumers of VIM Bar’s economic
benefits and many other advantages.
A good example of persuasive advertisement is that of Philips. To promote its products especially CTVs, it
employed Chennai based ad agency Anugrah Madison. The agency created a spcial campign “Engaveetu
superstar” for the Tamil Nadu market and “maa inti mega star” for Andhra Pradesh Market. IN Tamil Nadu
Rajani Kant is referred to as superstar and in A.P. Chiranjeevi is known as Meg Star. This was followed by
road shows and contests for children.
AIDA: Attention-Interest-Desire-Action6
Inspiring Action with Your Writing
Every day we're bombarded with headlines like these that are designed to grab our attention. In a world
full of advertising and information – delivered in all sorts of media from print to websites, billboards to
radio, and TV to text messages – every message has to work extremely hard to get noticed.And it's not just
advertising messages that have to work hard; every report you write, presentation you deliver, or email
you send is competing for your audience's attention.
As the world of advertising becomes more and more competitive, advertising becomes more and more
sophisticated. Yet the basic principles behind advertising copy remain – that it must attract attention and
persuade someone to take action. And this idea remains true simply because human nature doesn't really
change. Sure, we become increasingly discerning, but to persuade people to do something, you still need
to grab their attention, interest them in how your product or service can help them, and then persuade
them to take the action you want them to take, such as buying your product or visiting your website.
The acronym AIDA is a handy tool for ensuring that your copy, or other writing, grabs attention. The
acronym stands for:
Attention (or Attract).
Interest.
Desire.
Action.
6
https://www.mindtools.com/pages/article/AIDA.htm
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 10
These are the four steps you need to take your audience through if you want them to buy your product or
visit your website, or indeed to take on board the messages in your report.
1. Attention/Attract
In our media-filled world, you need to be quick and direct to grab people's attention. Use powerful words,
or a picture that will catch the reader's eye and make them stop and read what you have to say next.
With most office workers suffering from email overload, action-seeking emails need subject lines that will
encourage recipients to open them and read the contents. For example, to encourage people to attend a
company training session on giving feedback, the email headline, "How effective is YOUR feedback?" is
more likely to grab attention than the purely factual one of, "This week's seminar on feedback".
2. Interest
This is one of the most challenging stages in the AIDA model: you've got the attention of a chunk of your
target audience, but can you engage with them enough so that they'll want to spend their precious time
understanding your message in more detail?
Gaining the reader's interest is a deeper process than grabbing their attention. They will give you a little
more time to do it, but you must stay focused on their needs. This means helping him or her to pick out
the messages that are relevant to him quickly – use bullets and subheadings, and break up the text to make
your points stand out.
3. Desire
The Interest and Desire parts of the AIDA model go hand-in-hand: as you're building the reader's interest,
you also need to help her understand how what you're offering can help her in a real way. The main way
of doing this is by appealing to her personal needs and wants.
Rather than simply saying, "Our lunchtime seminar will teach you feedback skills," explain to the audience
what's in it for them: "Get what you need from other people, and save time and frustration, by learning
how to give them good feedback."
4. Conviction
As hardened consumers, we tend to be skeptical about marketing claims. It's no longer enough simply to
say that a book is a bestseller, for example, but readers will take notice if you state (accurately, of course!),
that the book has been in the New York Times Bestseller List for 10 weeks, for example. So try to use hard
data where it's available. When you haven't got the hard data, yet the product offering is sufficiently
important, consider generating some data, for example, by commissioning a survey.
5. Action
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 11
Finally, be very clear about what action you want your readers to take; for example, "Visit
www.mindtools.com now for more information" rather than just leaving people to work out what to do
for themselves.
Advertising Budget
One of the difficult marketing decision is to decide how much to spend on promotion mix. Advertising
budget is the amount which has to be spent on advertising to promote product, reach target audience,
generate sale and give reasonable profits to the company.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 12
Advertising without the promotion is w/o the edge to your knife and promotion w/o advertising is like a
broken knife. Many mangers fail to realize the value of advertising & promotion as they consider as
expenditure and not an investment.
A. Top-down approaches
Budget is fixed and passed on to various departments. Budget is pre-determined w/o any theoretical basis.
This includes following method;
B. Built-up approaches
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 13
Preparation and Methods of Advertising Budget
Methods for Setting Advertising Budget (6 Methods)
Several methods are used for setting advertising budget. Depending upon internal situations of the
company, the suitable method is followed. Every method has its merits, demerits, and applicability.
Company has the tendency to maintain certain per cent (or percentage) of sales as ad budget. Based upon
the past, the current and the expected sales, amount for advertising budget is determined. This method is
based on the notion that sales follow advertising efforts and expenditure. It is assumed that there is
positive correlation between sales and advertising expenditure. This is not the scientific method to decide
on advertising budget.
Merits:
The method offers following merits:
(a) It is based on sales volume. Therefore, cost of advertising can be offset against profits earned from
the sales. It satisfies financial management.
(b) This method encourages marketing manager to think in terms of relationship between promotional
costs, selling price, and profits per unit.
(c) It maintains competitive parity. All firms in the industry spend approximately the same percentage
of sales for advertising.
(d) It keeps the company in constant touch with the sales target to be achieved.
Demerits:
The method has been criticized on following grounds:
(a) In absence of specific guidelines, it is not possible to decide the appropriate per cent of sales. It lacks
a scientific base.
(b) Long-term planning is not possible because a long-term sales forecasting seems difficult.
(c) It neglects other objectives of advertising. Only sales are given priority. It doesn’t consider the need
of advertising.
(d) Stage of product life cycle is not considered.
(e) It is, to some extent, inflexible.
(f) It is assumed that only advertising affect sales. It is erroneous.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 14
2. Objectives and Task Method:
This is the most appropriate ad budget method for any company. It is a scientific method to set advertising
budget. The method considers company’s own environment and requirement. Objectives and task method
guides the manager to develop his promotional budget by (1) defining specific objectives, (2) determining
the task that must be performed to achieve them, and (3) estimating the costs of performing the task. The
sum of these costs is the proposed amount for advertising budget.
The method is based on the relationship between the objectives and the task to achieve these objectives.
The costs of various advertising activities to be performed to achieve marketing objectives constitute
advertising budget.
Under this method, following steps are to be followed to set advertising budget:
1. Determine main objectives of marketing department.
2. Set advertising objectives in terms of sales, profits, brand loyalty, competitive stability, etc.
3. Determine advertising task in terms of various advertising activities required to be performed to
achieve the advertising objectives.
4. Estimate cost of each advertising activity for the defined period.
5. Make sum of costs of all the activities. It is the estimated amount for advertising.
Thus, advertising budget is set on the basis of the objectives a company wants to achieve and in what way
it wants the objectives to be achieved. This method is logically consistent and practically applicable for all
the companies. The method emphasizes on actual needs of the company. It is considered as a scientific
method to set ad budget.
It is obvious that a company differs significantly from the competitors in terms of product characteristics,
objectives, sales, financial conditions, management philosophy, other promotional means and expenses,
image and reputation, price, etc. Therefore, it is not advisable to follow the competitors blindly.
Marketing/advertising manager should take competitors’ advertising strategy as the base, but should not
follow as it is. The advertising budget must be adjusted to the company’s internal and external situation.
Limitations:
Manager must be aware of following limitations of the competition parity method:
(a) In case of a new product, the method fails to guide for deciding on advertising budget.
(b) It is difficult to know in which stage of life cycle the product of close competitor is passing through.
(c) Company differs in terms of sales, profits, challenges, financial conditions, and so on. To follow
competitors directly may be erroneous.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 15
(d) Advertising is not the sole factors that affect the sales; interplay of many factors determines sales.
(e) In case, when there are many competitors, it is difficult to decide as to whom the company should
follow.
(f) The method is followed only when there are dominant competitors. In absence of competition, the
method cannot be used.
(g) The method can make a sense only to followers and challengers. It is not applicable to a market
leader.
Under this method, budgetary allocation is made only after meeting all the expenses. Advertising budget
is treated as the residual decision. If fund is available, the company spends; otherwise the company has to
manage without advertising. Thus, a company’s capacity to afford is the main criterion.
Limitations:
Following are the limitations of the method:
(a) The method completely ignores the role or need of advertising in the competitive market
environment.
(b) In long run, it leads to uncertain planning as there is no guarantee that the company will spend for
advertising.
(c) Except company financial position, other factors like company’s need for advertising, consumer base,
competition, and so forth are ignored.
(d) This method only guides that a company should not spend beyond its capacity.
(e) This is not a method in real sense.
(f) There is possibility of bias in deciding advertising amount.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 16
Whereas external experts involve marketing consultants, dealers, suppliers, distributors, trade
associations, advertising agencies, and other professionals related to the field. Marketing consultants and
advertising agencies provide such services on professional basis.
Advertising budget recommended by external experts is more neutral (bias-free) and, hence, is reliable.
Experts considers overall situation and give their opinion on how much a company should spend. Mostly,
the experts consider all the relevant factors related to advertising while deciding on advertising budget.
Merits:
Expert opinion method offers following merits:
(a) The estimates tend to be more balanced as various executives and experts are involved.
(b) The budget is more accurate and realistic because the internal executives are well aware of
company’s strengths and weaknesses.
(c) It is the only option when a company is new, having no past experience.
(d) External experts tend to be more neutral as they are external to organisation
Demerits:
However, the user must be aware of following possible demerits:
(a) It is not a scientific method. Personal value, experience, and attitudes play vital role.
(b) It is difficult to fix responsibility of the final estimates as many experts contribute to budget
estimates.
(c) External experts are not fully aware of the company’s marketing situations.
(d) When more internal experts are involved, it may deteriorate relation due to possible conflicts or lack
of consensus.
(e) Possibility of prejudice or bias cannot be ignored.
(f) All opinions, right or wrong, are given equal importance
6. Other Methods:
There are some other methods used for setting advertising budget. They have been listed below:
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 17
1. Understanding advertising objectives based on the goals which have been set by the company
2. Determine the tasks, ad campaigns which could be done
3. Formulating, evaluating and preparing the breakup of advertising budget
4. Taking approvals form the senior management
5. Allocation of funds for different activities under the advertising budget
6. Monitoring and controlling the expenditure and revising it for better profit
Advertising Budget is the amount of money which can be or has to be spent on advertising of the product
to promote it, reach the target consumers and make the sales chart go on the upper side and give
reasonable profits to the company.
Before finalizing the advertising budget of an organization or a company, one has to take a look on the
favorable and unfavorable market conditions which will have an impact on the advertising budget. The
market conditions to watch out for are as follows:
3. Market Share
To get a good market share in comparison to their competitors, the company should have a better
product in terms of quality, uniqueness, demand and catchy advertisements with resultant response
of the customers. All this is possible if the advertisement budget is high.
7
https://www.managementstudyguide.com/advertising-budget.htm
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advertisements. As the time goes on and product becomes older, the advertising budget can come
down as then the product doesn’t need frequent advertising.
When the market conditions are studied thoroughly, then the company has to set up its advertising
budget accordingly. For setting advertising budget, there are four methods:
Percentage of Sales: In this method, the budget is decided on the basis of the sales of the product
from previous year records or from the predicted future sales. This is a pure prediction based
method and best applicable to the companies which have fixed annual sales. But if in case there
is a requirement for more promotional activities then this method has a disadvantage because
there will be decrease in advertisements as the budget is fixed.
Affordability: this method is generally used by the small companies. Only the companies which
have funds and can afford advertising opt for this method. The companies can go for advertising
at any time in whole year whenever they have money to spend. The amount spent also varies
from time to time as per the advertisements takes place.
Best guess: This method is basically for newcomers who have just entered the market and they
have no knowledge or say they are not aware of how the market is and how much to spend on
advertising. Thus, this method is applied by the higher level executives of the company as they
are the only experienced people.
A firm engaged in providing services of advertisement for clients to create awareness and market for them
is known as advertising agency. These agencies involve people with specialized skills and knowledge who
are well versed in marketing, advertising and consumer behavior. These experts combine their talent to
create advertisement for their clients. Therefore, an advertising agency is a specialized organization helping
its clients to adopt advertising for marketing their goods and services in most effective manner.
8
https://www.economicsdiscussion.net/advertising/advertising-agencies/31797
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Philip Kotler opines that “Advertising agency is a marketing service firm that assists its clients in planning,
preparing, implementing and evaluating various activities of advertising campaign.”
Another view expressed by Rozer and Borton is that “Advertising agency is a group of persons who have a
specialization in advertising. It includes ad copywriters, ad designers, media selectors and advisors for
various advertising issues”.
From the above definitions, the common features can be identified as:
An advertising agency is composed of creative and business people—the writers and artists, showmen and
market analysts, media analysts, merchandising and research people, advertising specialists of all sorts.
But with all this, they are business people, running an independent business, financially responsible, apply-
ing their creative skills to the business of helping to make their clients’ advertising succeed.
These people develop, prepare, and place advertising in advertising media, seeking in every way they can
to apply advertising to advance their clients’ business. Everything that goes before and everything that
comes after the advertisement is preparation of advertising follow up to help make it succeed. The agency
does this, not for itself, but for sellers’ goods and services. To prepare and place advertising—successful
advertising for the advertiser—is the primary purpose of the advertising agency.
1. Research,
2. Creating Advertising,
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https://www.economicsdiscussion.net/advertising/advertising-agencies/31797
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 20
3. Media Buying and Ad Placement and
4. Providing Ad-On Service
Function # 1. Research:
Advertising agencies carry out various types of researches to facilitate the advertising process. These
research activities relate to consumers, market and the product. Through consumer research, agencies
determine consumers’ perceptions about the product’s strength and weaknesses.
Also, the way a product is positioned or a new product to be positioned in consumers’ mind is being
determined on the basis of research inputs only. The understanding of consumers’ level of awareness, their
attitudes, beliefs and knowledge about the product helps agencies in determining communication
problem(s) and the formulation of appropriate communication strategy relating to the product concerned.
The formulation of communication strategy also depends on the understanding of market dynamics such
as its size, composition, and geographical spread, preferences for the type of media, media reach, the
competitors and their communication strategies relating to the market and so on.
Agencies try to work out the communication strategy in the light of market dynamics so as to have desired
approach to the market and also to negotiate for buying the appropriate media.
Agencies also undertake product related research to develop knowledge for developing creative concepts.
The product knowledge relates to ingredients, quality, features, design and packaging of the product.
Though creative concept is based on product’s strengths relating to these aspects of the product,
developing a creative concept is a matter of creativity.
Mostly, creative process is followed to develop the creative concept which contains five steps:
a. Immersion, which means gathering information and raw material through background research
and immersing oneself in the problem.
b. Digestion, is taking the information, working it over, and wrestling with it in the mind.
c. Incubation involves putting the problem out of one’s conscious mind and turning the
information over to the sub conscious mind to do the work.
d. Illumination is the stage of the birth of an idea—happening of ‘Eureka’ phenomena.
e. Reality or verification is the studying of the idea to see if it still looks good or solves the problem
and then to shape the idea to practical usefulness.
Agencies gather information about consumers, markets, competition, and any other relevant information
both informally and formally to assist in preparation incubation and illumination stages. Formally, proper
research is conducted either by the agency itself, or by the client, or by media or by some other specialist
source.
The agencies provide research based information to creative specialists for use as an input to creative
process. Agencies also provide them the books, trade journals, clippings, newspaper articles, etc.
containing the information relevant to product, market and consumers.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 21
The informal sources of information, on the other hand, include general reading, talking to those who are
involved in product as designers, salespeople, engineers, consumers, listening to what people talk about
the product, experiencing the product and becoming familiar with it, and working in and learning about
clients’ business.
Besides fact finding research on consumers, product and market, advertising agencies are now conducting
psychographic studies to construct the lifestyle or psychographic profiles of product users. Moreover, a
numbers of agencies are now even conducting branding research to help better understand and identify
clients, customers and how they connect to their brands.
Agencies and particularly large agencies with strong research departments have their own research
programs and techniques to conduct qualitative researches such as in-depth interviews or focus group
studies. These qualitative researches provide valuable insights into the early stages of creative process.
The art directors carry out the designing of an ad in terms of its colour, contrast and pictures. The
production of the ad as per the specifications given in the layout is done by the producers. Advertising
agencies provide the environment and facilities to these people having specialized skills as it is through
their interactions and elaborative efforts that the creation of advertising takes place.
Being sellers of space in media, overtime agencies have evolved into buyers of space and buy media time
and space on behalf of the advertiser. Being in the business of creating advertising, agencies are generally
more close to media and hold more information and knowledge about media scenario. Because of
specialized skills, agencies are also better equipped to negotiate while buying media time and space.
Since clients expect a package solution to their varied communication needs, more and more agencies,
especially large agencies, are getting into the business of providing one-stop-shop offer to their clients.
They either acquire or hire the specialists’ divisions having competencies in regard to various additional
services.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 22
The advertising agency co-ordinates between various specialist divisions and, thus, provides integrated
solution to the communication needs of the client. Overtime, agencies have become the provider of total
communication solutions and not just advertising as a solution to communication needs of the client.
Depending upon the functions performed by the agencies and the services rendered to the client, these
agencies are grouped either as large or small size agencies. The large size agencies are usually the full
service agencies providing the entire breadth of services to the client. Small agencies, on the other hand,
are the specialized kind of agencies which offer only one or few of the services to their clients.
Once an advertiser decides to hire an outside agency for the purpose of creating advertising and/or placing
it with media through their media buying facilities, the next most important decision is to select an
appropriate agency. How to select an appropriate agency? What are the criteria to establish agency
appropriateness? How to collect information to establish agency appropriateness?
These are some such questions for which an advertiser needs answer while deciding for an agency. But
there is no standardized procedure and criteria to work out the agency appropriateness and make a
selection decision. Whatever is talked about agency selection is either based on one’s experience of
selecting an agency or is available as a general source of information regarding advertising agencies in India
or elsewhere.
Primarily, the published data available through media and industry circles is an important source of
information for identification and short listing of the agencies. The data contains the information on an
agency’s name, its location, name of the proprietors, advertising turnover, investments, list of clients
handled by the agency and the other national or international affiliations of the agency.
The advertising campaigns released by advertising agencies reflect the creative approach of the agency
and this is considered as one of the basis for agency selection. Advertisers also seek opinions of other
advertisers while deliberating on the decision to select a particular advertising agency. Agencies’
involvement in social and civic work is another good parameter of agency selection.
Moreover, the agencies which are considered actively for selection purposes are asked to
furnish the detailed information regarding:
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 23
7. Growth of agency’s billings.
8. Case histories of some campaigns.
i. Referrals where existing clients of agency refer other clients to the agency.
ii. Presentations where new agencies are invited to make a presentation of their case.
iii. Image and reputation of the agency on the basis of advertising campaigns released by the
agency.
iv. The activities of public relation and publicity undertaken by the agency.
Finally, based on the information collected through various primary and secondary sources, selection of
any one of the agency involves an analysis of information across various factors such as-
a. Growth of the agency in terms of its billing size and growth pattern.
b. Field of industry experience in terms of its versatility.
c. Account turnover in terms of average age of agency clients.
d. Manpower strength and depth of their experience.
e. Agency’s philosophy of operating business, whether rigid or progressive.
f. Agency’s ability to carry out campaign planning which involves analysis and interpretation of all
the facts and conditions affecting marketing problems and their ability to develop advertising
objectives and competitive strategy.
g. Agency’s creative ability to create good ideas.
h. Agency’s ability to do media research and other forms of research.
i. Agency’s ability to produce and supervise all kinds of advertising and promotional material.
Although, the selection criteria are comprised of varied factors, but this is more of a subjective nature as it
requires one’s judgment to decide about their appropriateness to select an agency.
The Advertiser looks for an advertising agency whose services and expertise meets his requirements.
Following factors should be considered while selecting an advertising agency: -
10
https://www.enotesmba.com/2012/06/mba-notes-selection-of-advertising.html
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 24
Services offered by Ad-agency - There are different agencies provides different services, some provides
all the services, some provide selected services, some provides only media services. It depends on the
requirement of advertiser whether he need a fulls service agency, creative boutique, media buying service
agency, or a sweet shop.
Experience of Agency - An experienced agency performs better then a new agency because it is familiar
with different components of marketing environment like- competitors' policies, taste of consumer,
income of consumer, consumer responses, fashions and trends, reputation of different media etc.
Location - A major factor to be considered while selecting ad-agency is location of office of agency. A
considerable amount of communication is required at different level of ad planning, creation and
execution. So, a local or near by ad-agency should be preferred which is easily accessible.
Size of Agency - There are both large size agencies and small size agencies, both have their own
advantages and disadvantages. Large agencies serves big clients, provides wide variety of services, and
charges higher but, cannot give personal attention because of having large number of clients, also cannot
give much attention to small clients because of having large number of big clients.
Competitors' Agency - Agency which is working for competitors must be avoided otherwise agency will
not prepare ads which help the advertiser to take an edge over competition.
Image of Agency - While selecting ad-agency the advertiser should inquire the image, integrity, ethical
standards, and relations of agency with its clients.
Creativity and other skills - Ad-agency must be creative enough to generate new ideas to gain the
attention of target audience.
Rates Charged by Agency - The rates of agency must suit the pocket of client. Advertiser should select
agency whose rates are reasonable and within the ad-budget.
Financial Strength of Agency - A financially strong ad-agency have better turnover and better contacts
with media owner, and afford better infrastructure, well-equipped-ad labs, and quality staff.
Past Records of Agency - It is necessary to know who were the past clients of agency, how long were
they with agency, why they left the agency, brand image of products of clients, etc.
11
https://www.economicsdiscussion.net/advertising/advertising-agencies/31797
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 25
Agency remuneration is an important aspect of decision making while arranging for an outside advertising
agency. It is the underlying factor which determines the relationship between the agency and the
advertiser.
There are two basic systems of compensating agency for its services:
I. The commission system and
II. The fee system.
I. Commission System:
This system of compensating advertising agency can be traced back to the earlier times when the agencies
used to work as agents selling media time and space on behalf of the media houses. They were paid
commission on their sales and the rate of commission used to be 15 per cent of sales value. The same
practice is continuing even today with the only difference that 15 per cent commission on media bills is
now borne by the advertiser for whom the agencies work and buy media space and time.
It is the advertiser who pays the agency 15 per cent commission on the amount billed for buying media
time and space. The manner in which the payment is done can be explained with an example. If the agency
places a half page ad with a newspaper costing say Rs. 100,000, the newspaper house would bill the agency
for Rs. 85,000, i.e. 15 per cent less for agency commission.
The agency in turn bills the client for Rs. 100,000 and pays Rs. 85,000 to media and retains Rs. 15,000 as its
commission. This is the gross income for the agency and after deducting the cost incurred in preparing,
planning and placing the ad and certain other overhead expenses, the balance figure constitutes its net
profit. Advertisers do not pay the commission directly to the agency. Instead, it occurs indirectly as an
agency is allowed by the media to deduct 15 per cent of the billed amount as a functional discount for
performing various activities benefiting the media.
Beside commission, agencies also receive direct payment from the advertiser. This payment occurs for the
cost of material and for the outside services like television production facilities hired for producing the ad.
Usually, agencies bills the client for cost plus 17.65 per cent of material and services.
Although 15 per cent commission system is the traditional way of compensating the agencies and is much
in practice also, yet it is evaluated time and again as there are doubts and controversies in the working of
this system. Therefore, as a client an advertiser always tries to make a move towards other compensation
procedures, whereas agencies themselves are always in the favour of commission system.
First, the commission system of compensating agencies is tied with media cost and the more the client
spends on media, the more the agency is likely to get by way of its commission. Therefore, agencies usually
tend to avoid non-commissionable media and suggest/buy the expensive media, disregarding its
effectiveness.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 26
Secondly, there is a lack of equitability between the amount of commission charged and the services
provided by the agency. The fixed percentage of commission has no relationship with the cost of producing
ads and as such agencies also do not follow the cost accounting system of matching revenue with
expenditure.
However, agencies being the proponents of commission system provide counter arguments and justify the
commission system. They consider it as the most flexible system where competition is more on non-price
basis. In order to compete, agencies agree for adding more services though usually for big advertisers only.
Also, the fixed percentage of commission is proposed to be compared with ad effectiveness, i.e. in terms
of media capacity to reach a number of audiences, and not the cost of producing ads.
After globalization in the 90’s, unbundling of full service agencies resulted into the onset of media buying
agencies. These agencies offered for optimizing client’s media spend by negotiating better deals with the
media. It was then that several companies have started questioning the sanctity of 15 per cent commission
as it was only out of industry tradition that 15 per cent rate of commission has become a practice and in
no way this constitutes the industry norm.
This clearly meant that 15 per cent commission could be shared as- 10 per cent for the media buyer and 5
per cent for the agency in a few cases, and 12.50 and 2.50 respectively in most.
However, the industry experts feel that the departure from 15 per cent commission may cause squeezing
of an agency’s already tight margins and will negatively affect the agency’s capacity to provide various
services including specialized ones. So, the problem in actual is not that of 15 per cent rate of commission,
instead it is like paying but not getting good work, or not rewarding when really good work is done. The
more concerning issue, therefore, is how to keep the agencies motivated and well remunerated.
In view of clients’ uneasiness with the commission based system, the trend is more towards the fee system,
where clients pay to their agencies either the fixed negotiated fee amount or some combination of fee and
commission. The fee is fixed on the basis of estimates of total number of service hours in all the
departments required for creating advertising.
The fee is determined after multiplying total hours with hourly rate and 25 per cent is added further to
cover the overhead cost and to provide for agency margins. Either during or at the end of the year, the
estimated fee is adjusted for the difference between estimates and the actual cost of creating advertising.
In case of commissionable media, the client is billed for negotiated or published rate minus 15 per cent as
agency commission, which is credited against the fee. If there is any discrepancy, the balance is made up
either by the agency or the client as per the requirements of the situation. Cost of supplies, any material
and services procured from outside the agency are billed to the client at actual cost.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 27
1. The fee system is directly related to the services being provided. Accordingly, the agency can
easily tailor their services to adjust with client’s needs. The clients are also more assured of being
served appropriately as they are likely to get what they have paid for.
2. Since the basis to remuneration are the services and not the media cost, the possibility of
agencies getting biased towards expensive commissionable media is least in the fee system.
3. The agencies also stand to gain in the fee system as there is more stability and assurance of
getting adequately remunerated for the services being offered. As compared to commission
system, fee system does not require on the part of agency to provide any kind of justification for
the services being rendered.
1. Competition among the agencies is likely to be more price based rather than service based.
Whereas in commission system, agencies tend to provide quality services in order to justify the
amount of 15 per cent commission.
2. The fee system works on the basis of ‘the lower the fee the better it is’ concept and the quality
of services is likely to suffer.
3. Agencies also, at times, tend to loose as they might get into the situation of doing more work
for the client than is needed. This results into over servicing the client for the same fee level.
4. The determining of fee structure on the basis of an estimation of the number of hours to be
worked might lead to over indulgence of the client in agency’s internal operations. And this may
tend to harm the client-agency relationship.
5. Many agencies and marketers find the entire process of developing a fee based system too time
consuming and complex.
6. Although fee system is considered a better way of making payments, it requires a change in
mind sets and training to the people on how to do it. This is particularly true in the context of Indian
ad industry.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 28
The agencies, however, find these systems more difficult to operate as either they require detailed
accounting of cost being done with utmost care or the accurate estimation of service hours. And with such
systems of remuneration the process of bidding advertiser’s account become more tedious.
Since, the remuneration system is tied either to services or the cost of services it tends to works against
the higher level of creativity to prevail while creating advertising and placing it with the media.
Depending upon the situation these performance goals are usually determined in terms of measures such
as sales, market share, quality of creative work done and so on. To the extent the performance goals are
fulfilled, agencies are paid either through commission, or fee, or bonus, or incentives or some combinations
of these.
From agency’s point of view the move away from commissions is inevitable and has far reaching
implications for agency business. Agencies, especially the large agencies, aim for a satisfaction of total
communication needs of the clients. But they are finding it difficult to avail the growth opportunities
brought out by the other specialized disciplines as a solution to satisfy total communication needs of the
clients.
With the squeezing margins and the rising overheads and other expenses, these agencies feel the growing
business propositions as unviable for them and have to get restricted to their low margin business of
advertising.
In such situations agencies plan to respond by strengthening out their traditional operations, collaborating
with others to bring together their efficiencies and so to have benefits of scale by bidding out business
from many advertisers. Thus, instead of margin, volume of business becomes impetus for their growth.
BBA -301 Advertisement Management. Unit-3. Notes. Sec-A. Fall 2021-22 Page 29