Institute of Tourism and Hotel Management

Radisson Blu Resort, Goa

Submitted to :- Submitted by:-

Dr. Sunil Kabia Satyendr Kumar Chaudhari

 ITHM /BU Roll no. 131195210016

About Hotel
At the Radisson Blu Resort Goa Cavelossim Beach, guests are
welcomed by brightly huged architecture and lush gardens,
creating an alluring atmosphere ripe for relaxation. Outside,
patrons enjoy being only a 10-minute walk from the Arabian
Sea, which makes beach trips with the kids easier.

Back on site, two swimming pools, including a pool just for

children, offer plenty of water fun. Adults who prefer more
personalized attention while they unwind can take advantage
of the treatments at Sohum Spa. After a day in the water, two
restaurants and a bar ensure guests are satisfied and refreshed
before heading to one of the 132 rooms and suites for the night.
With 4,000 square meters of meeting space and a location only
45 minutes from Goa International Airport (GOI), the Radisson
Blu Resort is an ideal backdrop for weddings and corporate
gatherings. Just ask us about our catering and audiovisual
services for a complete and successful event!

Types of Rooms
SUPERIOR ROOMS
Approximate room size: 31 m 2

Choose from one double or two twin

beds in each of our 30 Superior Rooms.
Appointed with contemporary
furnishings and cheerful pops of color,
these rooms face the lawn or the pool. Guests enjoy an LCD television, an in-
room electronic safe and a hair dryer to make stays convenient and stress-
free.

PLEASE ENJOY

 3-Hour Express Laundry

 Free high-speed, wireless Internet
 Large writing table
 Modern bathroom with rain shower
 Pillow menu.

PREMIUM ROOMS

Approximate room size: 35 m 2

Each of the 96 Premium Rooms features a villa location and a private balcony
with tranquil garden views. Guests can select rooms with one double or two
twin beds, and amenities like an LCD television, a hair dryer, a workstation and
an electronic safe are included in each room.

PLEASE ENJOY

 3-Hour Express Laundry

 Free high-speed, wireless Internet
 Large writing table
 Modern bathroom with rain shower
 Pillow menu.

EXECUTIVE SUITE
Approximate room size: 61 m 2
Start each morning with a free daily newspaper and beautiful views of the sun-
drenched lawn and sparkling swimming pool when you stay in one of the two
Executive Suites. A plush double bed and large living room provide plenty of
space to relax. Executive Suites also feature an LCD television, an electronic
safe and free high-speed, wireless Internet.

PLEASE ENJOY

 3-Hour Express Laundry

 Free high-speed, wireless Internet
 In-room check-in available
 Large writing table
 Living room
 Modern bathroom with rain shower
 Pillow menu

RADISSON SUITES
Approximate room size: 69 m2
The ultimate in relaxation, the four Radisson Suites offer additional space with separate
sitting areas. Located in the villas, these accommodations feature calm garden and
water views. With amenities like an LCD television, a hair dryer and free high-speed,
wireless Internet, your stay is sure to be pleasant and relaxing.

PLEASE ENJOY

 3-Hour Express Laundry

 Free high-speed, wireless Internet
 In-room electronic safe
 Large writing table
 Modern bathroom with rain shower
 One double or two twin beds
 Pillow menu

Restaurants

UPPER DECK
Modern and open with natural light that pours in from a wall of floor-to-ceiling
windows, the dining room at Upper Deck is a bright and inviting place to enjoy
breakfast, lunch or dinner. Indulge in an extensive buffet full of delicious Western and
Indian cuisine, or order dishes from the à la carte menu and drinks from the attached
bar. In the evenings, enjoy live music provided by an international band or dine on the
terrace for an al fresco experience.

OP ENING HOURS

24 hours (Daily)

LUCIO
For mouthwatering traditional Goan-Portuguese cuisine and fresh seafood, dine at
Lucio. The airy dining area offers an open show kitchen so guests can enjoy a little
entertainment while they wait for their food’s arrival. Hosting an important business
meeting or special event? The restaurant also has a semi-private dining room that can
be reserved for your gathering.

OP ENING HOURS

19:30 – 22:30 (Daily)

SAGRES
Sagres captures the true spirit of Portuguese culture, with its signature
cocktails and finely crafted food. This tavern and restaurant features live
musical evenings and will give you a new Sunday experience with extended
lunch and beverage options.

OPENING HOURS

11:00 – 23:00 (Daily)

CONTACTS

RADISSON BLU RESORT GOA CAVELOSSIM BEACH

Cavelossim Beach
South Goa
India 403731

RESERVATIONS
Tel: +1800 1800 333
DelhiReservationsCentre@carlson.com

NEW MEETING INQUIRIES

chapsales@carlsonrezidor.com

OTHER INQUIRIES

Tel: +91 832 672 6666

sales@rdresortgoa.com

SALES

Tel: +91 832 672 6700 or +91 832 672 6701

goasales1@rdresortgoa.com or sales@rdresortgoa.com

Acknowledgement

I owe my deep gratitude to Dr. Sunil Kabia (Head of Department, ITHM,

Jhansi). He not only motivated me during the study program but also
groomed me for my professional career.
I owe my thanks to Dr. Prateek Agarawal, under whose supervision my
training has been completed and his valuable and keen interest in this
work has been a great source of inspiration for me.

I also want to thank my subject and class in charge Dr. Mahendra Singh
who supervised me on my work on daily basis and meticulously guided
me in this work. He also enriched my work and his knowledge skill
resulted in appreciation of my work which I got while training in the hotel.

I am also grateful to the staff of Radisson Blu Resort, Goa, who helped me
in preparing this report successful by providing all the necessary notes and
suggestion.

I also want to thank my batch mates for encouraging me. I would also like
to thank my parents for their kind support.

Satyendr Kumar Chaudhari

B.H.M.C.T. 4 th Year

Institute of Tourism and Hotel Management

Bundelkhand University, Jhansi

Roll No. 131195210016

Preface

As the twenty first century get under way, the hotel industry is in a great
state flux. The hotel catering industry is now becoming widely known as
‘’Hospitality industry’’.
The industry was previously defined by its products which satisfied the
basic need of food drink and accommodation. But now the definition has
charged subsequently. It is today defined by the way of service of these
basic needs.

Apart from this the priority of industry today is centered on guest

satisfaction value for money feeling, latest trends and techniques , therefore
in this training report, I have tried to include my experience of new trends
in the industry along with the basic elementary skill

The report begins with on introducing to hospitality ‘’although it is huge

area to write upon I tried to include as much as possible in my report.

It is followed by and introducing to the hotel Radisson Blu Resort. I have

also covered my training schedule and my observation during the training.

Last there is brief conclusion to report and few recommendations other

then the hotel property. I hope my training report will meet all your
expectations.

Satyendr Kumar Chaudhari

B.H.M.C.T. 4 th Year

Institute of Tourism and Hotel Management

Bundelkhand University, Jhansi

Roll No. 131195210016

Observation & Experience

While I have done training in Radisson Blu Resort, Goa, I have

observed lot of things. I have observed the real or practice life of hotel
while I was studying in department I have only theoretical knowledge
and learn much more things but only by theories, we also make practical
of food production department are going only according to the schedule
such as once in a week but in hotel industry it is a routine work and
going on daily basis.
Therefore I observed and learn the real or practical things of hotel
industry.
The training is my Specialization training in my course for last
semester. I have learned lots of the things and also get an experience.
Experience that how we handle any situational problems, how use and
control the staff, how we make our self professional and much more
things.

It is very good experience for me; I never forget to it my whole life. Staff
was better more than my expectation.
I would like to say thanks them…….

Conclusion
Making a profit or profit maximization seems the only objective of the
hotel. Since the term like wealth maximization higher productivity of
resource utilize, organization efficiency etc. There is no difference
between Manager and Owner of the present hotel, therefore one question
of wealth maximization.
They don’t required any other things to the hotel Radisson Blu Resort
for doing much more better because they have all the things which is
required to any property, but I have some suggestion by the help of
which they can make much better. Such as their lack of staff because
they can expand their property of which they required completely extra
staff, when I was trainee there. It is very difficult for staff as well as
some time create problems for the hotel such as delay in work. Because of
which hotel face the problems, the room was not ready on time and affect
the goodwill. If it is going continue then they can totally lose their
business. Anyway, I have that one very good suggestion.

History of Goa
Goa is a small state situated on the western coast of India. It was
liberated from the rule of Portuguese in 1961 and is considered as
the 25th State in the Union of States of India. In 30 May 1987, it
became a separate state.
Located on the Western Ghats of Konkan, Goa is known as the
smallest and the fourth smallest populated state of India. Goa is
bounded by Maharashtra to its north, eastern and southern
boundaries were formed by Karnataka, while the western coast is
formed by Arabian Sea. It is also considered as the richest Indian
state.

The largest city of Goa is Vasco da Gama while Panaji is the

capital. Margao is known as the historic city of Goa that reflects
the Portuguese culture. It is because the Portuguese landed here
as merchants first and conquered the land in the early 16th
century.

International and domestic tourists visit this tiny state every year,
in a large number. Tourists are attracted to its golden beaches,
architecture and places of worship. It is a biodiversity hotspot and
is rich in flora and fauna.

Goa is known for sharing harmonious relationship among its

various religious communities, living peacefully for generations.
Goa is regarded as one of the best states of India in terms of
investment environment and infrastructure.
 Attraction

Candolim Beach

This laidback beach hosts the Sunburn Festival in December. It has

the Aguada fort overlooking the sea and the beach and is one of the
best and longest beaches in Goa Candolim is located 13 km north of
Panaji.

Dona Paula Beach, near Panaji

One of the best spots in Goa which makes it slightly crowded. It has
Water Sports, Harbour, Rocky shores and much more. Dona Paula is
located just 6 km south-west of Panaji.
Colva Beach

One of the best beaches in South Goa, this beautiful beach is famous for
its romantic evenings, great seafood and the most happening
nightlife in South Goa. Another major attraction nearby is Our Lady
of Mercy Church Colva beach is located 6km north of Margao.

Cavelossim Beach

An aesthetic beach, with white sand and black lava rocks, beach
shacks, Goan dishes and Seafood, Water-sports, Local markets,
Dolphin spotting trips etc. It has a lot of accommodation including
Radisson Blu Resort options. Where Cavelossim beach is
located 15 km south of Margao.
Mobor Beach

On of the best beaches in Goa, it has long stretch of clean sandy

beach, water sports, handicraft shops, good food, resorts and budget
accommodation options. Mobor Beach is situated 17km south of
Margao

Agonda Beach,

One of the best beaches in South Goa, It is a quiet beach ideal

for chilling, swimming, walking, eating and just generally doing
nothing. Agonda Beach is located 37 km from Margao.
Cabo-de- Rama fort
Portuguese claimed the Cabo de Rama Fort after defeating the Raja
(King) of Soonda and renovated it subsequently. In the past, the fort has
switched hands between Hindu, Muslim monarchs and the Portuguese
and witnessed many battles in history. The present rickety structure
with turrets and rusty cannons is a leftover of the Portuguese. The
Portuguese equipped it with 21 guns and military barracks, as well as
commandant quarters and a chapel. It was abandoned when the
Portuguese left this place. Later, this fort housed a government prison
till 1955 and was abandoned again. Today, this fort is in ruins, but is a
popular tourist attraction of Goa.

Attractions
Inside the Cabo de Rama Fort, there is the church of Santo Antonio
which is in excellent condition and is still used by devotees. The white
church and the black fort provide a photographic picture of stark
contrast. People come here to pray and just enjoy the mystical
atmosphere of the fort. Cliffs drop steeply to the sea provide a panoramic
outlook of the surrounding areas, at the western side of the fortress. The
fort provides majestic views of the entire length of Colva beach and the
Canacona stretch.

Fort Aguada
The fort was constructed in 1612 to guard against the Dutch and
the Marathas. It was a reference point for the vessels coming
from Europe at that time. This old Portuguese fort stands on the beach
south of Candolim, at the shore of the Mandovi River. It was initially
tasked with defense of shipping and the nearby Bardez sub district.
A freshwater spring within the fort provided water supply to the ships
that used to stop by. This is how the fort got its name: Aguada, meaning
Water. Crews of passing ships would often visit to replenish their fresh
water stores. On the fort stands a four-storey Portuguese lighthouse,
erected in 1864 and the oldest of its kind in Asia. Built in 1612, it was
once the grandstand of 79 cannons. It has the capacity of storing
2,376,000 gallons of water, one of the biggest freshwater storages of the
time in whole of Asia. This fort is divided in two segments: the upper
part acted as fort and watering station, while the lower part served as a
safe berth for Portuguese ships. Whereas the upper part has a moat,
underground water storage chamber, gunpowder room, light house and
bastions, it also has a secret escape passage to use during time of war
and emergency. The lighthouse at initial stage is used to emit light once
in 7 minutes. In 1834 it was changed to emit light creating eclipse every
30 seconds, however it was abandoned in 1976.
 Near by hotels
Haathi Mahal Palace

This property is a 6-minute walk from the beach. Just a 7-minute walk
from South Goa's Cavelossim Beach, Haathi Mahal is set amid
landscaped gardens and offers air-conditioned rooms. It features 2 large
outdoor pools with a swim-up bar, spa and 3 dining options. Free
parking is provided.
Work out at the fitness centre or relax in the hot tub. A library is
available on-site. Casa Lisboa restaurant serves international dishes, as
well as continental and American breakfast choices. Attwood’s bar offers
refreshing beverages, while cocktails are available at Splash Bar.

Haathi Mahal is a 25-minute drive from Margao Railway Station and a

45-minute drive from Goa Airport.
 The Leela Goa
The Leela Mumbai, Capt. C.P. Krishnan Nair set his sights on Goa.
During his overseas marketing trips, he realized the enormous potential
of a luxury beach resort in India that would provide an ideal tropical
escape from the harsh winters of Europe. His foresight led him to
establishing the most captivating resort tucked away on the southern tip
of Goa, set amidst 75 acres of landscaped gardens.
Sprawled between the Arabian Sea and River Sal, the resort has been
designed by the renowned architect, Tom Pugliaso, and it reflects the
Portuguese and Indian heritage. The resort has 206 luxuriously
appointed guestrooms and suites. The Club - a resort within a resort
offers everything from limousine transfers from the airport to private
plunge pools, dining areas and a designated Club beach. The Leela Goa,
since its opening in 1991, has won innumerable awards, both nationally
and internationally.
 Famous church of goa

Bom Jesus Basilica

Being a UNESCO heritage site, this church is world renowned to still

host the mortal remains of St. Francis Xavier. The interesting thing
about the saint’s mortal remains is that it is extremely well preserved.
Even today, thousands of visitors throng the church to witness this
miracle. A Jesuit church amongst churches in Goa, this structure is
considered to be amongst the finest representations of Baroque
architecture. The church is located in Old Goa.The exact location is Near
Gandhi Circle, Old Goa Rd, Velha Goa. There are no rules to taking
photographs.
Mass: Sunday 8.00 am to 9.15 am Mass: Weekdays 7.00 am to 8.00 am
 St. Alex Church

The St. Alex Church is a massive church built by local village

communities in 1741. The Grotto in the church yard dedicated to Our
Lady is the first such Grotto amongst all churches in Goa. The
highlights of the church are its dome and two towers. The dome is
flanked by seven altars.

Numerous feasts are held at the church. Some of the most popular ones
are Feast of St. Alex, Feast of Our Lady of Lourdes, and Feast of Our
Lady of Immaculate Conception. An interesting aspect of this church is
that it was built on the site of a Hindu temple. Called the Ravalnath, the
remains of this temple can be still seen on location.

The church is located in Curtorim, Salcetta Taluka, South Goa. The

church is open on all days of the week between nine in the morning to
eight thirty at night
 Chapel of St. Francis Xavier
This church is one of the oldest most famous and most popular churches
in Goa. It holds the mortal remains of St. Francis Xavier. It is a
UNESCO world heritage site and the first example of baroque
architecture. St. Francis Xavier was a revolutionary Spanish visionary
who contributed immensely to missionary works in Portuguese ruled
India. The amazing fact is that his mortal remains are still intact. This
church receives visits from people from all over the world to view this
wonderful spectacle.
The church is located Near Gandhi Circle, Old Goa Rd, Velha Goa. The
church is open on all times of the day. The Best time to visit is in the
mornings between 10 and 11 or in the evenings before 7. Much like the
other churches, this church is photographer friendly.
 Shopping places

Saturday Night Market:

This sprawling market is located in Arpora every Saturday evening
during the tourist season. One can find everything in this market –
right from spices to jewellery, unique creastion, international
designers, vintage items and much more. Apart from that, it hosts
live concerts. The market’s setup is simply amazing with three layers.
A lot of hippies frequent this market and sell goodies too. The
Saturday night market has featured in Bollywood films too!

Panjim Market:

Panjim Market is a must-visit for tourists who wish to take back a bit of
Goan flavor with them. It is the ideal shopping place for thoughtful
souvenirs that has an exotic Goan touch into it. It is also the largest
market in Goa; Panjim Market is a mix of street-side stalls as well as
shopping malls that ensure a unique experience. The market is popular
for a wide variety of goods such as cashew nuts, wines, local handicrafts,
and authentic Goan spices.

Margao Market:

Margo market in Goa is a busy commercial hub and sells all the major
items required for daily consumption. Margo market is spread in a very
large area and starts from the southern end to the main square and pulls
out the old railway station. This market provides the guests with all the
necessary item and products for the locals at one place. The market is
renowned amongst the all the vacationer visiting Goa which in turn
draws tourists in thousands.

Location of hotel

From Airport :- (40 Km)

Goa International Airport (Dabolim) 45 Min Radisson Blu Resort.

From Railway Station :- (15 Km)

Margao Railway Station ____25 Min___ Radisson Blu Resort.

From Bus Stand :- (16 Km)

KTC Bus Stand (Margao)____25Min___Radisson Blu Resort.
 Contents
 History of Goa
 About Hotel (Radisson Blu Resort)
 Types of Room
 Superior Rooms
 Premium Rooms
 Executive Suits
 Radisson Suits
 Layout of Hotel
 Restaurants
 Upper Deck
 Lucio
 Sagres
 Contacts
 Nearby Hotels
 Software (OPERA PMS)
 Attraction
 Beaches
 Church
 Fort
 Shopping Places
 Observation & Experience
 Conclusion
Love You Jaan S.S. 55