NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Business Communication
Internal Assignment Applicable for December 2021 Examination

Ans 1.

Amaan Shah,
General Manager,
Lebanon General Imports and Exports Co. Ltd,
P.O.Box 3988-00200,
Beirut - Lebanon.

24Th September 2021.

The Management,

RE:WORKING HOUR
I write as per the above subject. Ever since the start of the covid 19
pandemic we have been forced to make drastic measures to cumb the
disease with one of them.being working from home. I express my gratitude
to the IT department for enabling us to work remotely
conviniently without having to stop the work or worse retrench or make
some positions redundant.
This new way of doing things has come with it's fair share of challenges with
one of them being the lack of differentiation between office and non office
hours.Like for my case you find that I am spending most of my free time
attending meetings especially with overseas clients in odd hours and this
has been the norm for over an year now.
This has led me to writting this letter to persuade the management to
enforce the previous working hours from 9am to 7pm to ensure that the
employees get enough rest and do not suffer from burnout as well as spend
with their families and also run their personal errands. Hoping that my plea
will be enforced.

Kind Regards
A.S
Amaan Shah
Ans 2. Good manners are important elements of communicating
effectively. Using good manners puts others before you and is a sign of
respect and courtesy. Etiquette implies polite behavior and can help build
relationships with people, whether it is applied in the workplace or at a social
gathering. Proper etiquette in business should be about more than merely
acting proper. It should involve perfecting your emotional intelligence to be
more aware and respectful of the people around you.

Maintaining proper business communication etiquette does the following:

Fosters employee loyalty and overall positive brand perception, Improves
company culture and team morale, Encourages internal engagement, it
prevents frustration, confusion, and mishaps due to misunderstandings in
the business, Promotes productivity and harmonious collaboration and
Helps the business to build and maintain positive business relationships and
make helpful connections.

1. You are not allowed to attend the conference as you did not register
before the due date- please we are sorry to inform you that you are not
allowed to attend the conference due to late registration.

2. All the employees can bring their wives for the Golden Jubilee
Celebration of the organization- all the employees may come along with
their couples for the Golden Jubilee Celebration of the organization.

3. Two people attending the conference from our company will be the Asian
Manager and the old accountant – Two people attending the conference
from our company will be the oversees manager and the senior
accountant.

4. An efficient salesman can easily convince his clients- Kindly improve on

your negotiation skills with the clients, you will be excellent.

5. Despite his walking disability, John is the most eligible candidate for the
post- John stood out to be the most eligible candidate for the post.

6. Do not expect a refund for returning the damaged goods - Kindly note
that we don't give a refund if the goods are damaged.

7. There are several errors in the mails drafted by you. Kindly rectify your
drafts, there are several errors.

8. We need to recruit more manpower in order to complete the project

within the given deadline- The project is quite huge to hit the deadline
with the available manpower, I suggest we recruit more manpower .
Ans 3. The passage contains inappropriate phrases. Several etiquette
mistakes should be considered to correct to make it sound appropriate to
the audience. There are numerous cases where language has been misused.
For example, “Men would fall in love with the adventurous treks and camps
we provide,” the author should have written this way: Men would like our
exciting and adventurous treks and camps. Also, the phrase “Though our
rates are relatively high” is inappropriate for business marketing.