Professional Documents
Culture Documents
Dr. GP Rangaiah
Ethical Problem Solving Techniques
Contents
➢ Introduction
➢ Line Drawing
➢ Flow Charting
➢ Conflict Problems
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Ethical Problem Solving Techniques
Learning Outcomes
✓ Describe ethical problem solving techniques
and their limitations
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Introduction
❑ Ethical Problem Solving
▪ Analyze and resolve ethical/moral dilemmas
❑ Ethical Problems
▪ Some are simple and have only one solution
▪ Some are complex, ambiguous and have alternate solutions
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Issues in Ethical Problem Solving
❑ Conceptual Issues
❑ Moral Issues
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Issues in Ethical Problem Solving
❑ Factual Issues
▪ List Facts in the ethical problem
• What are the facts in the above description of ethical
problem solving?
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Issues in Ethical Problem Solving
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Issues in Ethical Problem Solving
❑ Conceptual Issues
▪ Meaning/applicability of an idea or term or concept
• What constitutes a gift and a bribe?
• Whether certain business information is proprietary?
• A particular chemical is not legally restricted but there is
some evidence that it is harmful. Is it ok to use it?
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Issues in Ethical Problem Solving
▪ When Paradyne has the product in planning stage
only, is bidding to a tender that requires supply of an
existing product, lying or acceptable business
practice?
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Issues in Ethical Problem Solving
❑ Ethical/Moral Issues
▪ Is lying acceptable to secure a contract?
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Issues in Ethical Problem Solving
❑ Avoiding Ethical Problems
▪ What can be done to avoid similar ethical problems in the
future?
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Line Drawing
❑ Procedure using an application
❑ Problem:
A company proposes to dispose of a slightly hazardous waste by
dumping it into a lake. A nearby town takes its drinking water
supply from this lake. With the amount of waste to be put into the
lake, the company estimates that average concentration of waste
in the lake will be 5 parts per million (ppm). Local regulation limit
for this material is 10 ppm. At 5 ppm level, no health problems are
expected, and consumers would not be able to detect the waste in
their drinking water.
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Line Drawing
❑ Conceptual Issue(s):
▪ Although it is stated no health problems are expected at 5
ppm level, can there be short term effects on the health of
(some) people?
▪ Is it desirable to lower waste to a lower level (say, 1 ppm)?
❑ Moral Issue
▪ Is it ethical to dispose of the slightly hazardous waste by
dumping in the lake?
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Line Drawing
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Line Drawing
❑ Some hypothetical examples for consideration
A. The company dumps the waste into the lake. At 5 ppm, waste will be
harmless, but town’s water will have an unusual taste.
B. The waste can be effectively removed by the town’s existing water-
treatment system.
C. The waste can be removed by the town with new equipment that will
be purchased by the company.
D. The waste can be removed by the town with new equipment for
which the taxpayer will pay.
E. Occasionally, exposure to the waste can make people feel ill, but this
only lasts for an hour and is rare.
F. At 5 ppm, some people can get fairly sick, but the sickness only lasts
a week, and there is no long-term harm.
G. Equipment can be installed at the plant to further reduce the waste
level to 1 ppm.
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Line Drawing
NP PP
Negative Positive
Paradigm: Paradigm:
Dump toxic Lake water
levels of should be
waste into clean and
lake. safe.
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Line Drawing
NP PP
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Line Drawing
❑ Place each hypothetical example at a suitable location
(closer to PP/NP or roughly in the middle) on the line.
D. The waste can be removed by the town with new equipment for
which the taxpayer will pay.
E. Occasionally, exposure to the waste can make people feel ill, but this
only lasts for an hour and is rare.
NP PP
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Line Drawing
❑ Place each hypothetical example at a suitable location
(closer to PP/NP or roughly in the middle) on the line.
D. The waste can be removed by the town with new equipment for
which the taxpayer will pay.
E. Occasionally, exposure to the waste can make people feel ill, but this
only lasts for an hour and is rare.
F. At 5 ppm, some people can get fairly sick, but the sickness only lasts
a week, and there is no long-term harm.
G. Equipment can be installed at the plant to further reduce the waste
level to 1 ppm.
NP PP
F E D A G B
C
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Line Drawing
❑ Place the proposed solution (P: dumping slightly hazardous waste in
the lake with no health problems expected and consumers would not
be able to detect waste in their drinking water) on the line.
A. The company dumps the waste into the lake. At 5 ppm, waste will be harmless, but town’s
water will have an unusual taste.
B. The waste can be effectively removed by the town’s existing water-treatment system.
C. The waste can be removed by the town with new equipment that will be purchased by the
company.
D. The waste can be removed by the town with new equipment for which the taxpayer will pay.
E. Occasionally, exposure to the waste can make people feel ill, but this only lasts for an hour
and is rare.
F. At 5 ppm, some people can get fairly sick, but the sickness only lasts a week, and there is no
long-term harm.
G. Equipment can be installed at the plant to further reduce the waste level to 1 ppm.
NP PP
F E D A P G B
C
❑ Conclusions
▪ Dumping the toxic waste is probably a morally acceptable
choice, since no humans will be harmed and the waste levels
will be well below those that could cause any harm.
▪ However, since it is somewhat far from the positive paradigm,
there are probably better choices that can be made, and the
company should investigate these alternatives.
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Line Drawing
NP PP
F E D A P G B
C
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Line Drawing
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Line Drawing
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Line Drawing
NP PP
F E D A P G B
C
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Line Drawing
❑ Procedure
1. Study the problem/situation under investigation.
2. List factual, conceptual and moral issues.
3. Develop positive/negative paradigms and place them on a
line drawing.
4. Propose several hypothetical examples (different from the
proposed solution).
5. Place hypothetical examples on the line drawing between
positive and negative paradigms.
6. Place the proposed solution on the line drawing.
7. Review the location of the proposed solution compared to
locations of hypothetical examples.
8. Conclude whether the proposed solution is ethically
acceptable or better alternatives should be explored.
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Line Drawing
❑ Simple? Straightforward?
❑ Powerful? Useful?
▪ Develop hypothetical alternatives
▪ Compare the proposed solution with alternatives
▪ Comprehensive resolution
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Line Drawing
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Line Drawing
❑ Application to Intel Pentium Chip Case
In 1994–95, it was discovered and widely reported that the latest
version of the Intel Pentium chip had flaws. At first, Intel sought to
hide this information, but later came around to a policy of offering
consumers chips in which the flaw had been corrected. Use line
drawing to assess whether the approach of not informing the
customers about the known flaw is ethically acceptable.
❑ Factual Issues
❑ Conceptual Issue(s)
▪ What is a flaw and what is its effect/significance?
▪ Is selling a product with a known flaw ethical?
❑ Moral Issue
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Line Drawing
Positive Paradigm (PP): Products should perform as
advertised.
Hypothetical Examples
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Line Drawing
❑ Hypothetical Examples
1. There is a flaw in the chip, but it is undetectable and won’t
affect any customer’s applications.
2. There are flaws in the chip, the customer is informed of them,
but no help is offered.
3. A warning label says that the chip should not be used for
certain applications.
4. Recall notices are sent out, and all flawed chips are replaced.
5. Replacement chips are offered only if the customer notices the
problem.
Which of the above examples will be closest to PP?
Which of the above examples will be closest to NP?
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Line Drawing
1. There is a flaw in the chip, but it is undetectable and won’t
affect any customer’s applications. Where
2. There are flaws in the chip, the customer is informed of them, should these
but no help is offered. examples be
3. A warning label says that the chip should not be used for placed on
certain applications. the Line
4. Recall notices are sent out, and all flawed chips are replaced. Drawing?
5. Replacement chips are offered only if the customer notices
the problem.
NP PP
Negative 5 2 3 1 Positive
Paradigm: Paradigm:
Knowingly,
4 Products
sell should
Defective perform as
Products stated.
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Line Drawing
❑ Intel Pentium Chip Case: Is the approach of not
informing customers about the known flaw (Proposed
Solution, P) ethical? Where do you place P on the Line
Drawing? Any better solutions?
NP PP
Negative 5 2 3 1 Positive
Paradigm: Paradigm:
Knowingly,
4 Products
sell should
1. There is a flaw in the chip, but it is undetectable and won’t affect
Defective perform as
Products any customer’s applications. stated.
2. There are flaws in the chip, the customer is informed of them, but
no help is offered.
3. A warning label says that the chip should not be used for certain
applications.
4. Recall notices are sent out, and all flawed chips are replaced.
5. Replacement chips are offered only if the customer notices the
problem.
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Line Drawing
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Flow Charting
Company would like Decision making process that might have
to build a plant in gone at Union Carbide as they decided
Bhopal, India
whether or not build a plant at Bhopal
Yes Yes
Design plant as Design plant Decide on minimal
in US according to local standards that will
standards ensure local safety.
No
Invest Is this cost
elsewhere effective?
Yes
Build Plant
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Flow Charting
Job safety/hazard
analysis?
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Flow Charting
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Flow Charting
❑ Flow chart is visual and understandable to many.
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Flow Charting
❑ Algorithm/steps for Job Safety/Hazard Analysis
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Conflict Problems
❑ Conflict Resolution:
Let’s examine the Challenger explosion, focusing on the dilemma
faced by the engineering manager, Bob Lund of Thiokol company.
The conflict was clear. There was an unknown probability that the
shuttle would explode, perhaps killing all aboard the shuttle.
On the other hand, Lund had a responsibility to his company and
the people who worked for him. Potential consequences of
postponing the launch are: (i) loss of future contracts from NASA,
(ii) loss of jobs to many Thiokol workers, and (iii) even bankruptcy
of the company.
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Conflict Problems
❑ Easy Choice – not to launch Challenger
(to avoid any risk and with hindsight)
❑ Middle Ways
▪ Postpone the launch
▪ Inform the astronauts (and/or other relevant persons)
about the risk and leave the choice to them
▪ Significant value
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Application: Bribe or Gift
❑ Bribe can involve
▪ Engineers working in companies requiring goods/services
and/or
▪ Engineers working in vendors providing goods/services
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Application: Bribe or Gift
❑ What are the reasons for not tolerating bribery?
▪ Bribery corrupts free-market economic system
▪ Bribery is anti-competitive, and affects buying the best product
at the best price (i.e., taking the right action).
▪ Bribery benefits large companies and rich persons.
▪ Bribery treats people as commodities that can be bought or
sold. This is degrading to human beings, and corrupts both the
buyer and the seller.
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Application: Bribe or Gift
❑ Corruption
▪ Corruption is the abuse of entrusted power for private gain.
▪ See: https://www.transparency.org/
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Application: Bribe or Gift
❑ Classify the following as bribe or gift:
▪ Mug, Calendar etc. with company’s logo of a vendor
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Application: Bribe or Gift
❑ Bribery or not can be analyzed by:
▪ Listing factual, conceptual and moral issues
▪ Line drawing
▪ Flow charting
❑ Line Drawing
▪ Positive and Negative Paradigms (PP and NP)
▪ Hypothetical examples (4 to 6) covering the range of
NP and PP
▪ Be creative and objective in developing hypothetical
examples
❑ Flow Charting
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Ethical Problem Solving Techniques
Contents
➢ Introduction
➢ Line Drawing
➢ Flow Charting
➢ Conflict Problems
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Ethical Problem Solving Techniques
Learning Outcomes
✓ Describe ethical problem solving techniques
and their limitations
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Ethical Problem Solving Techniques
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Ethical Problem Solving Techniques
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Application: Bribe or Gift
❑ Application: A vendor regularly provides products to your
company. Its sales representative invites you to attend a one-
day sales seminar in a far-away holiday resort. Should you
accept and attend it?
Should you accept the invitation/attend the seminar?
How to analyze and resolve this?
❑ Factual Issues
▪ Is it an expensive trip? Who is paying for the trip?
▪ What is your role in purchasing and using these products in
your company?
❑ Conceptual Issues
▪ Is this seminar attendance a gift or bribe?
▪ What is the benefit and/or loss to your company from your
attendance of this seminar?
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Application: Bribe or Gift
❑ Moral Issue
▪ Is it ethical to accept/attend this sales seminar?
❑ Line Drawing
▪ Positive and Negative Paradigms (PP and NP)
▪ Hypothetical examples (4 to 6) covering the range of
NP and PP
▪ Be creative and objective in developing hypothetical
examples
❑ Flow Charting
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Application: Bribe or Gift
❑ Line Drawing
▪ PP – Reject any invitation to sales seminars
▪ NP – Accept/attend all invitations to sales seminars
▪ Hypothetical Examples
1. Your supervisor approves you to attend the sales seminar in a far-
away holiday resort.
2. Your company pays for all expenses to attend the sales seminar in a
far-away holiday resort.
3. Sales seminar is beneficial for your work in your company, and it will
not influence your decision making in matters involving this vendor.
4. Sales seminar in vendor’s local office (and not in a faraway holiday
resort).
5. Sales seminar in the faraway holiday resort is followed by free stay in
the resort for another day.
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Application: Bribe or Gift
NP PP
5 1 3 2 4
Accept all Reject any
invitations invitation
to sales to sales
seminars seminars.
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Application: Bribe or Gift
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Application: Bribe or Gift
Vendor invited you to
attend the sales
Decision making seminar in a resort.
process regarding the
invitation to attend the
No
sales seminar in a Consistent with Do not accept the
faraway holiday resort, company’s invitation to the
code of ethics? sales seminar.
organized by a vendor.
Yes
Does your No
supervisor
support your
attendance?
Yes
Accept and
attend the sales
seminar.
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Application: Bribe or Gift
Algorithm:
1. Vendor invited you to attend the
sales seminar in a resort.
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Application: Bribe or Gift
Vendor invited you to Decision making process regarding the
attend the sales invitation to attend the sales seminar in a
seminar in a resort. faraway holiday resort, organized by a vendor.
Is the seminar No
Are there No Do not accept the
useful for your
company’s invitation to the
work in the
code of ethics? sales seminar.
company?
Yes Yes
Does your
Consistent with No No
supervisor
company’s support your
code of ethics? attendance?
Yes Yes
Accept and
attend the sales Yes Does seminar No
seminar. attendance meet
‘Media test’?
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Lobbying and Bribery
KEY TAKEAWAYS
❑ Lobbying is the organizing of a group of like-minded
people, industries, or entities to influence an
authoritative body or lawmakers, often through
financial contributions.
❑ Bribery involves the payment of something (either money
or goods or an intangible favor) in the subversion of
normal practices, for gain or special treatment, or in order
to get an advantage.
❑ In the U.S., lobbying is legal, while bribery is not.
❑ Bribery is an effort to buy power, while lobbying is just an
effort to influence it; but admittedly, the distinction
between the two can be opaque.
Source - https://www.investopedia.com/financial-edge/0912/the-
differences-between-bribery-and-lobbying.aspx (May 2022)
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