1.

PRODUCT
 Service : shopping support service.
 Qmall is a mobile marketplace specially designed for both buyers and sellers to enjoy
fast, smooth and safe transactions.   With their in-app functions, you can convert what
you thought is 'thrash' into cash.  It may be thrash to you but someone out there may
be looking high and low for this 'valuable' item.  Buyers and sellers come together
and they can buy and sell almost anything. Qmall is free for all smartphone users
(Android and iOS) to download and use or you can use it on your computer, phone
via https://shoppingQmall.com.vn website. Here is no listing fee or commission and
no download cost. Register process can be done by email, mobile number with
account’s verification step. The Qmall targets are the people who want to sell their
products (sellers) or who do not have time to do shopping at traditional markets
(buyers). The application and website both have very simple operation methods
making them convenient and easy-using for the users. Qmall’s mission is to create a
safe, useful and effective shopping environment online.

 Experience: there are two types: buyer and seller

 Buyer
 Login to Qmall account.
 Search, consult information about products, services, promotions and Sellers that
Buyers are interested in.
 Refer to the price information and support policy of the seller of the product or service
that the Buyer is wishing to buy (can refer to similar items of other Sellers on the Qmall
website to make a decision to buy the product). that product or service).
 Based on the reference information from the Seller of the product, the Buyer service
can contact the stall owner through the contact information on the booth to ask for more
information about the product or service or contact directly to view. and purchase
products and services.
 Buyer makes the decision to order online by clicking “Place Order”.
 Buyer chooses the transaction method according to the policy of each store.
 Buyer's order will be communicated to Seller. Depending on the agreement between the
Buyer and the Seller, Qmall can support the delivery of goods and secure payment or
the two parties can transact with each other.
 Buyer receives products or services.
 Quality review from buyers, they can rate the quality of the product, leave a comment
(may contain pictures).
 Buyer inquires, complains to Seller (if any) via Qmall's support call center.

 Seller
 Register for a Qmall account.
 Qmall confirms and activates the account;
 After logging in, the Seller proceeds to post sales information:
+ Prepare news articles with text and images.
+ The articles to be posted must be divided into 2 parts: product information and product
images.
+ The text content is limited to 3,000 characters for the product description, there is no
regulation on font format because Shopee will automatically adjust the font for
uniformity.
+ The content with images is formatted as jpg, bmp, or png images. The maximum
number of photos for one post is 09 photos.
 Putting content on Qmall E-commerce trading exchange.
 Qmall censors the Seller's product and service information when it is posted on the
Qmall E-commerce trading exchange.

 Feature :
 Registering and logging in via phone number, email.
 Receiving notifications.
 Refund and return policy.
 Warranty and maintenance policy.
 Looking up order journey.
 Cash on delivery or in-app payment.
 Checking the goods before payment.
 Checking shopping history.
 Feedback and review on the service.
 Qmall live for sellers.
 Support center for users.

 Benefit:
This is a safe, useful and economical shopping environment. The only requirement is
an electronic device with an internet connection, and you can go shopping directly on
the web or through the application regardless of time and place. In the current
epidemic situation, shopping online is inevitable. Qmall is a great solution for this
problem which helps you sell or buy goods more conveniently and safely. Online
shopping has never been easier with Qmall.

 Quality:
Qmall gives you new special experiences. You can shop anywhere, anytime in your
own home with us. With our professional staff, you have no worry to sell or buy and
we always provide you 24/24 support service in case you have a problem, so that will
help the users have enjoyable, trustworthy experience and provide you with a safe,
helpful and reliable shopping environment.

 Branding
• Manufacturer: Brands created by Vietnamese producer
• Brand name: Qmall
• Logo: Bring you to the future.
⇒ Using the image of a trolley as a logo means that Qmall carries users to a bright
future.
 Warranty
We guarantee that all the products come from reputable sources .Qmall provides
personal insurance, support service and beneficial policies for users .All of our staff
are carefully recruited and trained with a clear and transparent profile.