RCF Process

▪ Locate the Central office address the line will come from in KIT (Business Lookup Tool-Exchange
Info)
▪ Get the number the customer is going to have the number forwarded to. Check if in the TN is a
local number or not.
▪ https://localcallingguide.com/lca_rcdist.php?npa1=407&nxx1=375&npa2=352&nxx2=242
▪ Once that is established go in to BE to disconnect the number, (Due Date minimum 3 Days out)
▪ Reminders : Make note of the Disconnect order number, the number the customer would like
their calls forwarded to for the order, and the CO address you are adding in the order
▪ Ensure both orders are dated for 3 business days

Disconnect Wireline re-install same

number as RCF Process via ENS.

Click New Prod.

Click RCF Sub-Type radio

button

Click OK button.

Click None, New Product radio

button and click ok
Enter the Central Office Address for
the RCF number to be installed.
This address can be located in the
Handbook on the Exchange Details
Page.

Click Apply Standard button and

ok

Enter the RCF's area code and

prefix into the SubMarket
Determination field.

Click OK button.

When message appears: Would

you like to see the pending orders
for the service location address you
will respond with NO. The address
is for the Central Office and you do
not want to view orders for the
Central Office on this order.

Click on the 2. Gen Info tab.

Go to tab 2 check the Billing and

records box then select TN
Negotiation. Input the number you just
disconnected hit Tab on the keyboard
then input the number they want
forwarded to.

Click TN Negotiation

In the method dropdown box,

choose Propose

Click in the RCF field and type in

the number the RCF is going to be
forwarded to

Choose a number for the RCF and

click OK

Click close (lower Left of the box)

Apply All
Uncheck Billing and Records

Then Tab 3 to add CBR

Update Directory listing Omit address,

list heading or none

Go to tab 4 input the same order ID

from the disconnect order- date order
out 3 business days or to match
disconnect date of wireline

Open BE and add the RCF under

Products along with applicable LD
plans if needed.
Continue

Continue

Click Save/VERIFY tasks list will

appear- add task for Programming RCF.
(Comments should read new RCF to
ring from TN “disconnect” to ring to TN
“customer TN provided” have that on
both comments for each task) then
verify the order.

Additional Task to add

Read RCCS to customer.