10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

UNIT TEST 4 Organizational structure,

leadership and motivation (A)
Business Management 

*Required

1. Name 

2. Class 

Mark only one oval.

JC 1 - Inquirers

JC 1 - Thinkers

JC 1 - Explorers

TRUE OR FALSE

3. A paternalistic management style tends to be suitable when dealing * 1 point

with new and inexperienced workers.

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True

False

4. The span of control is inversely related to the number of layers in an * 1 point

organization.

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True

False

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

5. Function of management include the planning, organizing, * 1 point

commanding, coordinating and controlling of business operations.

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True

False

6. A drawback of tall hierarchical structures is the potential for * 1 point

miscommunication problems due to the large number of layers in the

organization.

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True

False

7. Herzberg argued that motivators are more important than hygiene * 1 point

factors to motivate a workforce.

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True

False

8. A wide span of control requires effective delegation of authority and * 1 point

responsibility.

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True

False

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

9. A flat organization has few layers of management. * 1 point

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True

False

10. Line managers have a wide span of control in tall hierarchical * 1 point

structures.

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True

False

11. Leaders are the people at the top of an organization. * 1 point

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True

False

12. According to Herzberg, hygiene factors such as pay can cause * 1 point

motivation.

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True

False

13. Overtime pay usually attracts a higher rate of pay. * 1 point

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True

False

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

14. Since laissez-faire managers allow employees to work towards their * 1 point

own objectives, this tends to be the most effective management style

today.

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True

False

15. The degree of risks involved in decision-making is a key difference * 1 point

between leaders and managers.

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True

False

16. Taylor's scientific management considers the human aspects of the * 1 point

workplace.

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True

False

17. Contrary to what Maslow predicted, not all people want promotion * 1 point

or want to stretch themselves to self-actualization.

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True

False

MULTIPLE CHOICE QUESTIONS

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

18. Who is a senior manager directly accountable to? * 1 point

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Directors

Chief Executive Officer

Supervisors

Shareholders

19. The person at the top of an organizational hierarchy is known as * 1 point

the....

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Non-executive Director

Chief Operations Officer

Chief Executive Officer

Governing Director

20. Which term is used to describe the system of organizing people * 1 point

within a business in terms of their rank?

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Hierarchy

Chain of command

Span of control

Decentralization

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

21. Which option is an advantage of a wide span of control? * 1 point

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Communication is enhanced as there are more managers.

It is more cost effective due to less hierarchical levels.

Workers become more motivated as there are promotional prospects.

Managers are freed to deal with other tasks.

22. Which of the options below is the most likely benefit of delayering to * 1 point

a business?

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Wider span of control

Increased delegation to subordinates

Shorter chain of command

Improved motivation

23. Which type of organizational structure is based on personal * 1 point

relationships and social networks?

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Matrix

Hierarchical

Informal

Centralized

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

24. The optimal organizational structure is least likely to depend on.... * 1 point

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Organizational and corporate culture

Management attitudes and preferences

The size of the organization

The chain of command in the organization

25. Leadership is not directly concerned with.... * 1 point

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Influencing people

Guiding people

Training and developing people

Cohesiveness in the workplace

26. The management style that sees the leader allowing subordinates to * 1 point

achieve targets in their own way is known as....

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Autocratic

Democratic

Laissez-faire

Paternalistic

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

27. Which of the following factors does not affect the style of * 1 point

management or leadership?

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The nature of the task

Personality of the leader or manager

Corporate culture

Specialization and division of labour

28. When critical decisions need to be made such as in a crisis, which * 1 point

management style is most appropriate?

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Laissez-faire

Democratic

Autocratic

Situational

29. Which type of leader consults their staff and makes decisions based * 1 point

on such consultation?

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Autocratic

Situational

Laissez-faire

Democratic

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

30. Which of the following statements relates best to an autocratic * 1 point

manager?

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Centralized decision-making

Considers the welfare of the workforce before making key decisions

Consults staff before making key decisions

Makes decisions that are believed to be in the best interest of the staff, even
if this means being unpopular

31. The theorist who suggested that workers are paid for the work that * 1 point

they do rather than for their mental ability was....

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A. Maslow

F. W. Taylor

F. Herzberg

D. McGregor

32. Which of the following is a maintenance factor under Herzberg's * 1 point

theory of motivation?

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Salary

Advancement

Responsibility

Personal growth

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

33. According to Herzberg, any factor that does not directly motivate a * 1 point

worker, but when not present will directly demotivate someone is

known as....

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Demotivator

Motivator

Hygiene factor

Two-factor theory

34. Making a job more challenging, such as expanding responsibility and * 1 point

authority, is an example of....

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Job enrichment

Job enlargement

Job retrenchment

Job rotation

35. Empowerment could be seen if a manager.... * 1 point

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Provides more interesting jobs for workers

Delegates decision-making authority to subordinates

Allocates a particular task to a team

Gives workers more jobs to complete

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

36. According to Maslow, identification with and acceptance from a * 1 point

particular group can help to meet which level of human needs?

Mark only one oval.

Esteem

Social

Security

Self-actualization

37. The non-financial motivation method that involves broadening the * 1 point

number of tasks that are completed by a worker is called....

Mark only one oval.

Job enrichment

Job enlargement

Job rotation

Job description

Anant is working at an IT company in Bengaluru, India as a

computer programmer. He enjoys his work. It is challenging
and he has some degree of independence in terms of the
types of work he does and how he does it. He gets along well
with his colleagues and has also formed personal friendships
Case Study:
with many of them outside of work. He looks forward to
Anant, a seeing them every day.
computer
programmer However, his supervisor consistently makes poor decisions
working at in their department. The employees feel that they cannot
an Indian IT speak out about things that are not going well. Anant’s pay
cheque has also been late several times.
company
Anant’s friend, Aanya, is thinking about applying for a job at
the same company and wants to know whether Anant is
happy there. Anant is unsure what to say to her.

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10/29/22, 5:03 PM UNIT TEST 4 Organizational structure, leadership and motivation (A)

38. ESSAY: * 10 points

Discuss why Anant may have difficulty recommending his

workplace to Aanya. [10]

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