FACULTY OF INORMATION MANAGEMENT

UNIVERSITI TEKNOLOGI MARA (UiTM)

CAWANGAN KEDAH

IMD221: SOCIAL MEDIA LITERACY

“Evaluation of Social Media Tool & Services in

Perbadanan Perpustakaan Awam Kedah”

Prepared by:
1. ALI BIN AHMAD 2020XXXXXX
2.
3.
4.

GROUP KIM1104C

Prepared for:
ENCIK MOHD SHAMSUL BIN DAUD

22 JUNE 2021
 “Evaluation of Social Media Tool &
Services in Perbadanan Perpustakaan
Awam Kedah”

Prepared by:
1. ALI BIN AHMAD 2020XXXXXX
2.
3.
4.

GROUP KIM1104C

IM110-Diploma in Information Management

FACULTY OF INORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UiTM)
CAWAGAN KEDAH

22 JUNE 2021
 ABSTRACT (Synopsis of your report)

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Keywords: Social Media, Public Library, Perbadanan Perpustakaan Awam Kedah

 ACKNOWLEDGEMENT

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THANK YOU
 LIST OF ABBREVIATIONS

PPAK : Perbadanan Perpustakaan Awam Kedah

 LIST OF FIGURES AND TABLES

Figure 1.1.1: PPAK Logo

 TABLE OF CONTENTS
NO. ITEMS PAGE NO.
Abstract i
Acknowledgement ii
List of Abbreviations iii
List of Figures and Tables iv
1.0 INTRODUCTION TO INFORMATION AGENCY
1.1 Introduction to Perbadanan Perpustakaan Awam Kedah
1.1.1 Logo and Organizational Background
1.1.2 Mission and Vission
1.1.3 Objectives
1.1.4 Facilities & Services
1.1.4 Departments
1.1.5 Organizational Structures
2.0 SOCIAL MEDIA SERVICES USED IN
INFORMATION AGENCY
2.1 Facebook
2.2 Instagram
2.3 Twitter
3.0 EVALUATION OF THE SOCIAL MEDIA USED IN
INFORMATION AGENCY
3.1 Facebook
3.1.1 Identity
3.1.2 Presence
3.1.3 Relationship
3.1.4 Reputation
3.1.5 Groups
3.1.6 Conversation
3.1.7 Sharing
3.2 Instagram
3.2.1
3.2.2
 3.2.3
3.2.4
3.2.5
3.2.6
3.2.7
3.3 Twitter
3.3.1
3.3.2
3.3.3
3.3.4
3.3.5
3.3.6
3.3.7
3.4 Others
4.0 RECOMMENDATIONS
5.0 CONCLUSION
REFERENCES
APPENDICES
REFERENCES (Minimum 3 references)

[List of references-Citation APA style single spacing, arrange your list -

Alpahabetical order]

Eleftherios Varkaris, Barbara Neuhofer, (2017) "The influence of social media on

the consumers’ hotel decision journey", Journal of Hospitality and Tourism
Technology.” Vol.8Issue:1,pp.101-118,https://doi.org/10.1108/JHTT-09-
2016-0058

Yung-Shen Yen, (2016) "Factors enhancing the posting of negative behavior in

social media and its impact on venting negative emotions", Management
Decision, Vol. 54 Issue: 10, pp.2462-2484, https://doi.org/10.1108/MD-11-
2015-0526
 APPENDICES

Attach relevant documents related to your assessment such as:

1. Assignment guidelines
2. Articles
3. Etc.