CHAPTER 6:

ORGANIZATIONAL&PHYSICAL
ROLE- ENVIRONMENT
EUSTRESS DISTRESS RELATED
STRESSOR STRESSORS

TYPES OF CAUSE OF
STAGE 1 STRESS STRESSOR
ALARM NON-WORK
REACTION STRESSOR

GENERAL
ADAPATION TYPE A:
STAGE 2 SYNDROME WORKCAHOLISM
WORK RELATED INDIVIDUAL
RESISTENCE (GAS) MODEL
STRESS & STRESS DIFFERENCES
MANAGEMENT IN STRESS
TYPE B:
RESILIENCE TO
STAGE 3 STRESS
EXHAUSTION THINK BIG,
ACT SMALL, CONSEQUENCES PSYCHOLOGICAL
FAIL FAST

PHYSIOLOGICAL BEHAVIORAL
 JOB SATISFACTION
ATTITUDE Lofquist and Davis (1991),
It represent the cluster of beliefs defined job satisfaction as “an SIGNIFICANCE OF
assessed feelings and behavorial individual’s positive affective JOB SATISFACTION
intentions toward a person, object, reaction of the target
or event. environment as a result of the Reduced Turnover and Increased
individual’s appraisal of the Productivity
COMPONENTS OF ATTITUDE extent to which his or her Enhancement of Customer
needs are fulfilled by the Satisfaction
Affective (feelings)
environment”. Worker Absenteeism
Cognitive (the mental action or
process of acquiring knowledge Contributes to Higher Revenues.
and understanding through
thought, experience, and the
senses)
Behavioural

EMOTIONS IN WORKPLACE
Job satisfaction and
Physiological, behavioural and WORKPLACE
psychological episodes experienced work behavior (Job
toward an object, person or event that
create a state of readiness
ATTITUDE dissatisfaction)

TYPES OF EMOTIONS ORGANIZATIONAL

high
activation,
high COMMITMENT
activation,
negative positive
emotions emotions

low high
activation, activation,
negative positive
emotions emotions