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This task requires you to:

 communicate the roles and responsibilities to relevant people


 identify training required to support program implementation
 identify how service delivery will be monitored against the program’s objectives and its budget
 identify and address any problems in addressing client needs
 complete and maintain documentation.
Complete your Service Program implementation Plan by using the information from the previous assessments and the template provided below.
You must get your supervisor to review your plan and sign off their approval (even if your program is not going to be implemented in your workplace at this stage).

SERVICE PROGRAM IMPLEMENTATION TEMPLATE

Name of organisation Program title

Detailed description of
the program

Section A – Communicate roles, responsibilities and procedures to stakeholders

Roles and responsibilities, and


procedures and/or
arrangements to be What resources are
Action Plan communicated How will this occur? required? When will this occur? Person responsible

What information
needs to be provided
to staff?

What information
needs to be
communicated to
clients

Information to be
Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 1 of 15
Section A – Communicate roles, responsibilities and procedures to stakeholders

Roles and responsibilities, and


procedures and/or
arrangements to be What resources are
Action Plan communicated How will this occur? required? When will this occur? Person responsible

communicated to
other internal
stakeholders

Information to be
communicated to
external stakeholders

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 2 of 15
Section B – Training to support implementation

How is the training to be Who will deliver the


Training requirement Who is to be trained delivered? training? What resources are required?

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 3 of 15
Section B – Training to support implementation

How is the training to be Who will deliver the


Training requirement Who is to be trained delivered? training? What resources are required?

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 4 of 15
Section B – Training to support implementation

How is the training to be Who will deliver the


Training requirement Who is to be trained delivered? training? What resources are required?

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 5 of 15
Section C – Monitor service delivery and client needs against program objectives and budget

What are the objectives of this program?

At what stages of the program will service The program will be monitored at the following stages: How will monitoring occur?
delivery and client needs be monitored?
How will this occur?

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 6 of 15
Section C – Monitor service delivery and client needs against program objectives and budget

What performance indicators will indicate


that the program has satisfied the
objectives?

What mechanism/s will be available to


clients if they feel their needs have not
been addressed or they wish to make a
complaint?

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 7 of 15
Section D – Monitor expenditure and income against budget

Expenditure Items Budgeted Expenditure Actual Expenditure Difference

Complete the table to enable you to Staffing resources


compare budgeted expenditure and
income against actual expenditure and
income.
Enter all known data of budget from
Program Development template.
Note the following changes from the
original budget and incorporate these to
calculate an overall budget analysis

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 8 of 15
Section D – Monitor expenditure and income against budget

Expenditure Items Budgeted Expenditure Actual Expenditure Difference

Expenditure: Physical resources


For the purposes of the simulation –
choose four expenditure items to go over
cost by 10%.
Income and funding
For the purpose of the simulation,
assume a local business who heard
about the program has donated an
additional $500.

Total expenditure

Income and funding

Total income and funding

Calculate your final difference from Difference in expenditure


budget and indicate whether you were
under or over budget. Difference in income/funding

Final outcome Over budget


Under budget

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 9 of 15
Section D – Monitor expenditure and income against budget

Expenditure Items Budgeted Expenditure Actual Expenditure Difference

(circle as appropriate)

Section E – Documentation

Make a list of all documentation that may Name of documentation Purpose


be required during the implementation
and monitoring of this program

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 10 of 15
Section E – Documentation

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 11 of 15
Section E – Documentation

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 12 of 15
Section E – Documentation

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 13 of 15
SUPERVISOR SIGN OFF:

Supervisor comments/feedback
Is the plan suitable for the target group? (circle as applicable) Yes / No

If no, explain why not.

Please add any suggestions for improvement.

Supervisor’s name

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 14 of 108
Signature

Date:

Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 15 of 108
Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 16 of 108
Victorian Institute of Education | Level 3, 741 George Street Haymarket NSW 2000
Unit 2, Ground Floor, 97 Pirie Street, Adelaide SA 5000 | RTO Code: 45273 I CRICOS Code: 03778C
Version: 2.4 | Website: www.vie.edu.au | Email: info@vie.edu.au
Phone: 1300 852 205 (Australia) | +61 2 803 17727 (Overseas) | Page: 17 of 108

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