BSB40215 Certificate IV in Business

BSB40215 Certificate IV in
Business
BSBWHS401
Implement and monitor WHS policies,
procedures and programs to meet
legislative requirements
Task 2
Business College at International House

RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
info@ihBC.edu.au| www.ihBC.edu.au
Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below,
and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the assessment.
It is anticipated that the assessment will take approximately 6 hours to complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be
resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your
resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be
needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be
completed again after further training support. This may be simply to focus on question areas not achieved in the prior
assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be reviewed for the purposes
of formal assessment in the unit(s) of competency. If you have concern regarding this permission, please discuss this with your
assessor prior to undertaking the task.
To provide you with an opportunity to show you have the required knowledge
Objective
for this unit.
Candidate Declaration
Candidate name:
Karine Perez Barros
Trainer’s name:
01.09.2019
Date:
Assessment declaration: I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another
person. I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Candidate signature: Karine Perez Barros
Your trainer and assessor will be grading your work and provide you with constructive feedback
on the Learning Management system.

Task 2 – Performance and Skills Assessment
General instructions
You are the manager of a busy inner-city Bounce Fitness Centre. You have 3 fitness
instructors and one admin officer working for you and over 500 members registered.
Your staff includes:
Jane - Fitness Instructor
They have been a freelance yoga teacher for the past two (2) years. They usually
worked one-on-one with clients at their homes.
Ben - Fitness Instructor
They are not new in the world of fitness. However, their last job was overseas.
Nathan - Fitness Instructor
A newbie in the fitness world, having never worked at any establishment before.
However, they recently got a Diploma on Fitness.
Julie – Admin Assistant
Experienced in gym administration having worked in another Bounce Fitness centre.
A key part of your role is to ensure the well-being and safety of staff, gym members and
anyone who visits the centre. This is both a legal and ethical responsibility and you want to
make sure that your centre is as safe as it possibly can be. You do not want to see staff or
members hurt or injured.
To ensure you meet your responsibilities, you must undertake and follow appropriate
policies and procedures. This assessment reflects the activities that you will undertake as a
centre manager and includes the following:
Part A - Provide staff with information on WH&S
Part B - Consult with Staff
Part C - Provide training to staff and members
Part D - Manage hazards and risks
Part E - Maintain WH&S records

Part A – Provide Information on WH&S
For Part A, you will be required to create a handbook for staff informing them of the general
information they need to be aware of with regards to workplace health and safety.
1. Create a Staff OHS Handbook for Bounce Fitness. Include the following:
a) An explanation of the WHS legislation and codes of practice relevant to your
state. Refer to your class notes, the learner guide and the following link for
access to relevant information and documents.
https://www.business.gov.au/risk-management/health-and-safety/whs-oh-
and-s-acts-regulations-and-codes-of-practice
b) Refer to the Bounce Fitness Workplace Health and Safety Policy found in the
additional resources section and provide an outline of the organisation’s WHS
policy and procedures and where to find them. Also include an explanation
of the role of managers and staff.
c) A description of the process for identifying and managing hazards and risks
and how information on hazards and risks will be communicated to staff
d) Information on the consultation methods and process for managing health
and safety within each Bounce Fitness centre.
Use the document template in the following pages. Make sure your document is
professionally presented with correct grammar and spelling. Your response in each
section should be a minimum of 150 words.

Workplace Health and Safety Legislation and Codes of Practice
The Safe Work Australia is responsible for developing national policy to improve work
health and safety and workers’ compensation arrangements across Australia. It does not
regulate or enforce WHS legislation. All business owner their staffs should and must
meet the all pf the WHS requirements set out in the acts and regulations in your state or
territory.
1. Acts – They give a general overview of how to make workplaces safe and healthy. They
outline your legal responsibilities and duties as an employer and business owner.
2. Regulations – They set out the standards you need to meet for specific hazards and risks,
such as noise, machinery, and manual handling. They also set out the licenses you need
for specific activities, the records you need to keep, and the reports you need to make.
3. Regulating agencies (also known as regulators) are responsible for administer health and
safety laws. They’re responsible for inspecting workplaces, providing advice and help,
and handing out notices and penalties where necessary.
It is all very important to our state and environment safety, it can help at schools,
supermarkets, churches and workplaces. We MUST follow all procedures.
Bounce Fitness Workplace Health and Safety Policy
Bounce Fitness needs to ensure that their employees are safe at work. In addition, we
must ensure the safety of others such as customers and contractors who might also
come into the workplace.
The fitness industry cannot be considered to be a high risk industry, however, all injuries
sustained from incorrect lifting of heavy equipment, poor technique and unsafe use of
equipment is a common occurrence.
In addition to an employee’s general OHS responsibilities is the responsibility to follow
the policies and procedures of Bounce Fitness Workplace. If you do not understand your
responsibilities you must ask for help. Remember it is an employee’s responsibility to
follow the organisations OH&S policies and procedures. If correct procedures are not
followed and something goes wrong, there may be repercussions for the employee
concerned.
The following points show how these responsibilities apply in our workplace:
OBSERVE HEALTH AND SAFETY PROCEDURES
1. Identify all relevant OHS policies and procedures. Some examples of
policies and procedures, you may encounter are:
o Equipment maintenance
o Duty of care
o Emergency, fire and accident procedures
o First Aid
o General maintenance
o Hazard identification and reporting procedures
o Health and hygiene
o Resolving issues
o Manual handling
o OHS policy and procedures
o Personal safety
o Security
Hazards and Risks

HOW TO IDENTIFY HAZARDS
A hazard can be something straightforward such as an untidy cable for someone to trip
over, or it can be a dangerous risk such as exposure to a harmful chemical, which only
shows up with symptoms many years after the exposure.
Types of Hazards
1- Environmental hazards
This group of hazards is concerned with the environment in which you work. Things like
lighting,
ventilation, furniture, temperature, pollutants, natural light, noise, space, workstation,
computer
set up, can all be classed as environmental hazards.
2 Physical hazards
Physical hazards are the most common form of hazard and generally include those things
that can
physically harm us. Some things that we consider to be physical hazards will also appear
under
other categories
3 Exposed cables, unsafe flooring
- unguarded equipment, free weights not stored correctly
- excessive noise
- exposure to excessive heat or cold (air conditioning faulty)
- working in an unsuitable outdoor area (needles, uneven surfaces,
unsafe swimming area)
- blocked walkways, poor storage, overcrowding of equipment areas
4 Behavioural hazards
People and relationships can cause a lot of stress. It is important to know how to relate
best with people to reduce the risk on a business. How can relationships create a risk for
a business? What if a mistreated client told all their friends to avoid your facility or
worse, deliberately sabotaged some
equipment.
 Psychological hazards
Work systems, overtime, unrealistic deadlines, pressure to work, staff shortages,
unreasonable
workloads, lack of adequate breaks, shift work, bullying, vilification, lack of casual staff
for busy
periods will all have a psychological risk on staff.
 Postural hazards
Examples of physical hazards include
any task involving lifting, moving load,
repetitive movements, fatigue,
boredom, excessive force, crushing,
twisting, constrained movements, long
periods standing.
 Chemical Hazards
These include poisons and other chemicals. It is important that any hazardous
substances are
identified and managed appropriately. They must be properly stored and properly
labelled.
 Financial, Commercial and Legal Hazards
ASSESSING RISK
1. Assessing Risk
To objectively assess the risk of a hazard being a danger to health or
safety you must consider the consequences of the hazard happening
against the probability of it happening.
If a light switch was broken what might be the consequences of
someone using the light switch? Electrocution? Death?
How likely might that be if there are wires showing? Very likely? Likely?
The Consequences can be defined as:
Catastrophic - Multiple Deaths
Critical - One Death or Multiple Severe Injuries

Marginal - One Severe Injury or Multiple Minor Injuries
Negligible - One Minor Injury
Eliminate/Control the risk
Once hazards are identified and it is established that they put people at risk of injury or
illness, there is a legal obligation for employers to control them using a ‘risk treatment
option’
Consultation Methods and Process
It is very important that you have the appropriate consultation procedures to suit your
organisation, and which are most likely to facilitate the participation of your work
team in managing hazards.
Using all knowledge and skill available is the safest way of operating your business.
Having the proper management of health and safety risks will require you and your
colleagues to consult with others who have specialised knowledge, skills, and also
experience.
We can use an example when your team members need to know who to seek
assistance from when wanting to earn how to use a new piece of equipment or
machinery correctly and safely. It its essential to consult with an engineer who has
knowledge of how to operate the equipment safely, including the protective gear
required and the risks to look out for.
Remember: working as a team – using all the knowledge and skills available to you – is
the safest way of operating.
When you consult with the right personnel, they will hold a number of different skills,
and specialize in different knowledge areas. They will also have a unique perspective
on workplace safety, and it is important that you and your colleagues can
communicate effectively, in order to learn things from each other.
Part B – WH&S Consultation

It is a requirement to regularly consult with staff on workplace health and safety matters.
You are planning regular monthly meetings and holding your first meeting with the centre
staff in the following week.
2. Prepare an email to send to the centre staff inviting them to a meeting in relation to
managing workplace hazards. In your email, make sure you cover the following:
 The purpose of the meeting
 The importance of effective consultation
 The time and place for the meeting
 Your contact details for any questions
To: All Staff Bounce Fitness

Cc:
Subject: WH AND S MEETING

Dear Staff,
How are you?
Hope you all have been well.
This Saturday, at 8:30 AM we will have a meeting to discuss about Safety at work.
I hope you all can come to learn how to manage hazards our workplace.
Any doubts you can contact me by my mobile number: 0414123567 or by email anaclara@yahoo.com.
Have a great week and I will see you guys at the meeting.
Thanks
Ana Clara
3. Prepare an agenda for the meeting, (remember it is about managing hazards).
Meeting Agenda
Purpose, Objectives and Training, discussing and brainstorming about how to manage hazards
Elements of Meeting: at Bounce Fitness
Attendees: All Staff of all units
Date and Time: Saturday 08.09 at 8:30 AM]
Venue: Bondi Junction Bounce Fitness
Agenda Items: Person Time

Responsible
Vera Lucia Explaining 8;30-10;00

hazards
Ana Clara How to avoid 10:00 – 10:30

hazards or
eliminate
them
Diego Training 10:30 – 11:00
List of Attachments:
4. The following issues were raised in the meeting.

 Staff are not aware of the emergency evacuation procedure or
emergency meeting point

a. Create an action plan to deal with these issues. Ensure that you allocate the
action to someone and that the timeframe for completing the action shows
that issues are promptly being dealt with.
WH&S Issues Resolution Plan
Actions Who is Due Date

Responsible
Issue 1: Staff are not aware of the emergency Wallace is 22.08.2019

evacuation procedure or emergency meeting point. responsible to
schedule a
Last meeting at Bounce Fitness 5 employees didn’t new meeting
know about emergency procedures to explain all
procedures
and them give
the staff a test
to see if it was
effective.

Issue 2: New members are generally not lifting weights in a safe Angela, our 23.08.2019
manner physical
education
teacher and
yoga
instructor is
going to give a
workshop of
how to lift
weight at the
workplace in a
safe way.
b. Describe how you would communicate the outcomes of the meeting to

staff and the timeframe for doing so. (80 words)
I would send an email or video to all staff to explain all the outcomes of the meeting and
workshops.
It is important to also explain how important it is that they all be aware of how to
manage all risks at our workplace so everyone feel happy and healthy.
All staff will need to attend the meeting as a compulsory training for all venues of
Bounce Fitness.
I will also congratulate every staff that attend the meeting and that gave their effort to
make a good workplace for all.
5. Describe the consultation procedures you will employ with the work team on an
on-going basis. (80 words)
We will have specialists dealing with our issues, making meeting and also workshops to
all staff.
They you have a youtube channel available with videos made by our instructors
explaning on how to deal with hazards.
Email will also be sent with important links to read and study, improving all workplace
environment.
Tests will be held at our venues to see if all staff is aware of what to do to avoid hazards
and risks.
Part C – WH&S Training

6. Refer to the Bounce Fitness Identifying WHS Training Needs document found in the
additional resources section and identify 5 areas that the fitness instructors will
require training on.
Our Bounce Fitness Book and our trainers require that all train:
▪ Handling gym equipment which requires a high degree of technical knowledge.
▪ Maintenance of gym equipment.
▪ Engaging with fitness centre members. You are usually left to decide how to best
engage with
customers. Management only intervenes if there are complaints.
▪ Basic First Aid
▪ Emergency response.
7. Design a training plan to meet the workplace health and safety needs of the fitness
instructors and to ensure that key workplace health and safety protocols and
procedures are understood. Include the key topics for your training and how you
would deliver that training to the fitness instructors. Also identify who will deliver
the training, including any third party trainers. Use the following table.
WH&S Training Plan

Topic Mode of Delivery Who will Deliver
Training on the gym Class and meeting Ana Clara
WHS Protocol Youtube Channel Diego
First Aid Workshop Veneza M
Emergency procedures workshop Ana Clara
Gym equipment’s Class and meeting Diego
8. Describe how you can provide team and individual coaching and mentoring to staff.
(80 words)
You can hire some specialist to give a good class about risks and hazards and how to
keep a safe workplace environment.
You can search for good coaches to deliver a good meeting or even youtuble classes for
all your staff.
It is important to lead by example as well because all staff is always looking at their
leader as a model of what to do and when to do it.
Compulsory classes and training to all staff is also essential to keep every procedure
fresh in their minds and whenever you hire someone new you have to make sure they
learn ALL procedures.
9. Conduct some research and estimate the costs for delivering the training program for
submission and approval to head office and complete the following:
a. Prepare a budget. You can use the following template and include:
 Training staff costs
 Training area and facility costs
 Learning material costs
 Reduced production capacity while employees are training
 Equipment costs
 External training course or trainer costs
WH&S Training Budget
Item Cost $$
Equipment costs $ 100.000,00
Training $ 10.000,00
Training area and facility costs $ 45.000.33
Learning material $ 5.000,00
Reduced production $ 1.800,00
Total $ 161.800,00
(insert additional rows if required)
b. Prepare an email to David, the Financial Controller advising him of the costs
and for inclusion in financial budgets.
To: David Financial Controller

Cc:
Subject:

Hello David, how are you?
Hope you re well

I’m just sending to you our costs so you can know all of them.
Here it is:
$ 161.800,00
Best Regards
Ana Clara

Part D – Hazards & Risks
10. Refer to the Bounce Fitness Pre-Start System and Equipment Check Policy
and Procedure. Select and describe 1 potential equipment hazard, 1 environmental
hazard and 1 electrical hazard from the list provided.
1 potential equipment hazard - Loose parts can be a big problem when inspections are not made
and can cause a big accident.
1 environmental hazard - Air conditioning should be always working to provide a good
temperature to everyone in Bounce Fitness.
1 electricidal hazard - Annual safety check must occur every year to ensure safety and workplace,
example air conditioning inspection, to avoid bacteria and virus spread.
11. For the 3 hazards identified in question 10, undertake the following:
a. Complete the Hazards Identification Table below.
Hazards Identification
Item Hazard Level of Risk control Timeline

risk solution
Equipment loose parts Accident 4 of 5 Inspections Every

Monday
Air conditioner Problem if not working 5 of 5 Maintenance Every first

Monday of
month
Annual safety check at Can cause intoxication 5 of 5 Maintenance and clear Every
Aircon or virus filters Friday of
the week

b. Complete a hazard reporting form for one of the 3 hazards. Refer to the
Bounce Fitness Hazard Reporting Form found in the additional resources
section.
c. Detail the action you will take to remedy the hazard in the form.
d. Upload the completed form with your assessment.
e. Prepare an email to staff advising them of the hazards identified and the risk
control measures being put in place.
To: All staff
Cc:
Subject: Equipment hazards

Hello Guys, how are you all?
Please be aware that we had an accident las week but it has been all taking care of.
We had a loose part of an equipment. It was bad.
Now, so you can all know, we have repaired all equipments, it is all good.
Please, be careful when using them. Follow all safety procedures.]
Thanks Ana Clara
12. Explain what the hierarchy of control is. Describe how you can use it to help control
risks in your organisation and provide one example. (120 words)
Answer: The hierarchy of control is a system used in many organisations, where the
procedures used
to reduce risks and eliminate hazards are ranked from most effective to least effective.
This type of hierarchy applies when you use a ranking system to choose the most
effective strategies available to remove risks and hazards. For example: Swapping high-
risk elements for safer options by using safer materials. Training, coaching and timing.
You must use preventative controls by isolating the problem and minimising the chance
of it negatively affecting employees and customers, for example, limiting the number of
motorised vehicles permitted in one area of the workplace.
13. Describe 3 ways in which risk controls can be inadequate. Describe the action you
would take once these inadequacies were identified and how you would follow up
with management if there was no timely response. (120 words)
Inadequate risk controls so that they can be removed and substituted with more
effective strategies.
For example,
1–
if you identify that wearing personal protective equipment is not an effective strategy for
reducing risk while using machinery, then you will need to add more layers of protection.
This may take the form of new machinery, for example.
2-
If you notice that the air conditioner needs more clean, you will need to have more
inspections and maybe change the filter weekly.
3–
If you have good equipment but you notice visible cords, you will need to hide them
even if they are new and good equipments.
Inadequate risk controls could be:
All that fail to reduce risks and remove hazards.

Part E – WH&S Record Keeping
You have received notification of the 4 incidents. According to the Bounce Fitness Incident
Reporting Procedure, the staff on duty must make an Incident Report within 24 hours of the
incident. The incidents are as follows:
Cynthia Somners, Bounce Fitness member
I sustained injuries after using one of Bounce Fitness’ treadmills during my workout this
morning at about 9AM. The treadmill kept getting faster and faster and wouldn’t stop. I
slipped and hit my left hip, left forearm, and left hand. This incident left me with bruises
(hip) and minor abrasions (forearm and hand). A personal trainer saw me and administered
first aid.
Luke Taylor, Bounce Fitness member
I was already on the way out the showers when I slipped on the wet tiles and landed on my
right ankle, causing minor swelling. It was around 11PM, and there were no people at the
centre. The personal trainer on duty at your centre didn’t know first aid, so by the time I got
to the emergency room, the swelling was worse.
Pam Foletta, Bounce Fitness personal trainer
I ate one of the protein bars that the gym made to promote their new whey product. After
four hours I experienced a sharp pain in my abdomen at around 1 PM at my home. It was
very intense, so I went to the hospital to get it checked. It turns out I experienced
gastrointestinal disease. Because the product was the last thing I consumed, I inquired with
the fitness centre, and it turns out that a lot of people were also complaining about
gastrointestinal disease. Bounce Fitness later paid for my hospital bills.
Summer Jacoby, Bounce Fitness personal trainer
During my 8 am class, I had a student who didn’t look particularly well. He was coughing and
blowing his nose a lot. Once I got home, I started feeling light-headed and my nose became
stuffy. I found out the day after that I had the flu. My class from that day also notified me
that they were down with the flu. Bounce Fitness covered my hospital bills.
14. Complete the Incident Report Form, found in the addition resources section for 1 of
the incidents. Assume all these happened on the same day, August 13 20xx (the year
you’re taking this assessment) and in a Bounce Fitness centre in your Territory/State.
Upload the completed form with this assessment.

15. Refer to the Risk Data Sheet and Risk Register below. Comment on the information
presented and how well workplace health and safety is being managed. Describe
what action you will now take to improve results.
All equipment have been replaced or repaired. We are also having inspections every
week to make sure we always avoid risk to our staff and costumers.
Now we expect that every one is safe and happy at Bounce Fitness

End of Assessment.
Congratulations, you have completed this assessment task.
Please ensure all questions are answered and upload the following:
 This completed workbook
 Bounce Fitness Hazard Reporting Form (x1)
 Incident Report Form (x 1)


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Business College at International House

It is anticipated that the assessment will take approximately 6 hours to complete.

Candidate signature: Karine Perez Barros

Business College at International House

Business College at International House

Business College at International House

Bounce Fitness Workplace Health and Safety Policy

Hazards and Risks

Business College at International House

Business College at International House

Consultation Methods and Process

Part B – WH&S Consultation

To: All Staff Bounce Fitness

Business College at International House

Hope you all have been well.

3. Prepare an agenda for the meeting, (remember it is about managing hazards).

Attendees: All Staff of all units

Date and Time: Saturday 08.09 at 8:30 AM]

Venue: Bondi Junction Bounce Fitness

Agenda Items: Person Time

Vera Lucia Explaining 8;30-10;00

Ana Clara How to avoid 10:00 – 10:30

Diego Training 10:30 – 11:00

4. The following issues were raised in the meeting.

WH&S Issues Resolution Plan

Actions Who is Due Date

Issue 1: Staff are not aware of the emergency Wallace is 22.08.2019

Business College at International House

b. Describe how you would communicate the outcomes of the meeting to

Part C – WH&S Training

WH&S Training Plan

Business College at International House

Training on the gym Class and meeting Ana Clara

WHS Protocol Youtube Channel Diego

First Aid Workshop Veneza M

Emergency procedures workshop Ana Clara

Gym equipment’s Class and meeting Diego

WH&S Training Budget

Equipment costs $ 100.000,00

Training area and facility costs $ 45.000.33

Learning material $ 5.000,00

Reduced production $ 1.800,00

(insert additional rows if required)

To: David Financial Controller

Business College at International House

Hope you re well

Business College at International House

Item Hazard Level of Risk control Timeline

Equipment loose parts Accident 4 of 5 Inspections Every

Air conditioner Problem if not working 5 of 5 Maintenance Every first

Business College at International House

To: All staff

Subject: Equipment hazards

Please, be careful when using them. Follow all safety procedures.]

Thanks Ana Clara

Business College at International House

Business College at International House

Business College at International House

Congratulations, you have completed this assessment task.

Business College at International House

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