BSBWOR502 Assessment Tasks

Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: info@aic.edu.au Website: www.aic.edu.au
Assessment Submission Sheet

Course BSB51918 Diploma of Leadership and Management
Unit Code BSBWOR502
Unit Name Lead and manage team effectiveness

Assessor
Name
Student
Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to
your Assessor by the due date.
Student Declaration
 I declare that the work submitted is my own, and has not been copied or plagiarised from any
person or source.
 I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the
Student Handbook and I understand all the rules and guidelines for undertaking assessments.
 I understand that by typing my full name in the student field this is equivalent to a hand-written
signature.
 I give permission for my assessment material to be used for continuous improvement
purposes.
Student Date
Signature Submitted
Assessor Use Only
Assessment Items Result
Task 1 Case Study
Task 2 Role Play
Task 3 Report
Final Result for this unit
Assessor Declaration: I declare that I have

Student Declaration: I declare that I have been
conducted a fair, valid, reliable and flexible
assessed in this unit, and I have been advised of
assessment with this student, and I have provided
my result. I am also aware of my appeal rights.
appropriate feedback
Signature Signature
Date
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Assessor Marking and Feedback Form

Satisfactory
Assessment Task
Yes No Comments
Task 1
Performance Plan
Policy and Procedure

Meeting Notes
Report
Task 2
Meeting Agenda
Meeting Notes
Task 3
Team Report
Third-Party Report
Assessor’s Final Comments

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Task 1
Assessment Instructions
This is an individual assessment. You are required to demonstrate the skills and knowledge required
for establishing a team performance plan.
If you need help understanding any questions, ask your assessor to explain.
In response to a simulated business scenario, you will build a work team, help assign responsibilities
for a team project, develop a performance plan, and support team members to carry out assigned
responsibilities. You will develop and propose strategies to ensure each team member participates in
the project planning and develops policies and procedures for carrying out teamwork.
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1.
2. In consultation with your assessor:
a. form a team
b. agree to meet to discuss team objectives and develop performance plans for each team
member.
3. Prepare to work with your team and complete the following:
a. Consider several strategies to ensure each team member has input into the planning
process.
b. Consider several ideas for policies to ensure team members take responsibility for own
work.
c. Consider team goals and how team can achieve goals.
d. Consider strategies for gaining consensus among your team.
e. Consider group behaviour and how best to present your ideas and work effectively within
the group.
f. Review the third-party report in Appendix 3 to ensure that you are familiar with the team
performance expectations.
g. Prepare to take notes to provide evidence of team meeting.
4. In team meeting, consult to establish ground rules for teamwork:
a. propose and agree on strategies for ensuring participation of team members
b. develop policy and procedures to ensure team members take responsibility for own work;
these should contain ground rules for group work to ensure fairness and high performance.
5. Discuss and determine team goals and how goals can be achieved.
6. Referring to the task requirements in Appendix 1, assign and agree on responsibilities to
achieve team goals:
a. Determine outcomes, outputs and KPIs for each team member – for example, determine
agreed responsibilities, quality standards and how performance quality or achievement of
tasks will be measured, i.e. number of pages of research, number of network contacts,
number of credible sources, hours spent on research, number of coaching sessions
conducted to improve performance of other team members, number of inputs into team
meetings.

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b. Ensure work is fairly distributed among team members.

7. Determine and agree on specific duties to support team members with assigned responsibilities.
8. Using the template provided in Appendix 2, develop an individual performance plan in
consultation with your team to help achieve team goals:
a. Include your support duties in your individual performance plan.
b. Your performance plan should be at least three pages long.
Note: Together, all individual performance plans must achieve all team goals.
9. Ensure each team member completes the third-party report, included in Appendix 3, to provide
evidence on your team performance.
10. Meet with your assessor to discuss your participation in team activities.
11. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy
of all work submitted for your records.
To be deemed competent you will need to successfully demonstrate the following:

You must submit:
 detailed performance plan (three pages)
 team policy and procedures
 notes from team meeting/s
 third-party reports from each team member.

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Appendix 2: Performance plan

Action 1 Action 2 Action 3
Description
Dependencies
Timeline
Responsibility
Resources
Review dates
Measurement:
KPI; Outcome

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Appendix 3: Third-party report

Assessment 1 – Third-party report for candidate:
Did the candidate propose and agree on strategies for ensuring participation of team
Y / N
members?
Describe how: Yes agreed because the every team member has their own task. So no mix up is there
and every member is actively doing their work.
Did the candidate help develop policy and procedures to ensure team members take
Y / N
responsibility for own work?
Describe how: Yes policies are developed and if any team member is not doing his/her task properly then
he/she will blacklist for next few tasks. Review of the individual’s task on time is there so that it is easy to find
out who is skilled and who is unskilled.
Did the candidate work with group to determine common understanding of organisational
Y / N
requirements and team goals?
Describe how: Yes the candidate work with team to achieve the goal of the group. Candidate timely do their
task and then help the other members also who are unable to do task due to some reason or cause.
Did the candidate work with group to determine and agree on specific duties to support
Y / N
team members with assigned responsibilities?
List the candidate’s support duties:
Motivate the member, help the member who is unable to perform its task, behave in descent manner with the
members.
Did the candidate demonstrate knowledge of group behaviour and how to gain
Y / N
consensus and work within groups to enhance team effectiveness?
Describe how the candidate demonstrated this knowledge in their interactions with the team:
Yes candidate share the knowledge of working in group by helping each other, no conflicts among the group
members, take care of each other, try to talk in positive manner so that the working environment will be good .
Team member/observer’s name: Signature and date:
Candidate’s name: Signature and date:

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Task 2
This is an individual assessment. For this task, you are required to demonstrate the skills and
knowledge required for developing team cohesion and facilitating teamwork. If you need help
understanding any questions, ask your assessor to explain.
In response to a simulated business scenario, you will carry out the assigned tasks, as detailed in the
performance plan, and participate in a team meeting to support your team in achieving team goals.
2. Carry out all tasks contained in the individual performance plan you developed in Assessment
Task 1.
3. Consult with your team and assessor to determine an appropriate time for your teamwork to be
observed in a team meeting.
4. Prepare for the team meeting:
a. Reflect on your achievement of team goals: Which goals have you achieved? Which goals
have you not achieved?
b. Identify at least one issue you have encountered with respect to carrying out your tasks that
you have not yet fully overcome to discuss with your work team so that they may assist you
in enhancing your performance.
c. Consider possible processes for resolution of team issues. For example, you may consider
leading a brainstorming session, or creating an issues matrix.
d. In consultation with team, develop a meeting agenda to ensure that all issues, concerns and
problems with carrying out performance plan activities are addressed in the meeting in order
to keep team on track to achieve goals. The agenda should include opportunity for each
team member to employ a process for resolution of team issues. Provide the meeting
agenda to participants (i.e. other team members) and assessor.
e. Prepare to take notes on issues and solutions and any unresolved issues.
5. Participate in the team meeting:
a. Present your achievement of team goals and issue/s encountered.
b. Provide feedback to team members to encourage and reward efforts and build team
cohesion.
c. Ask questions and encourage team members to contribute to meeting.
d. Lead or play a prominent role in a process to resolve team issues. Ensure you clearly signal
each step in the process and explain your methods to model effective team behaviour to
emulate.
e. Identify performance problems and propose solutions during the resolution process to
resolve team issues to keep on track to achieve goals. If applicable, you may suggest
coaching, training etc.
f. Work through any issues that can be resolved during the meeting with team members.

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g. Record notes on issues and solutions and any unresolved issues. Note unresolved issues or
improvements to group work that you will propose later, after consultation with the manager
(assessor).
6. Submit all documents to your assessor. Ensure you keep a copy of all work submitted for your
records.
You must:
 participate in an observed team meeting
 submit a meeting agenda
 submit meeting notes.

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Task 3
This is an individual assessment. For this task, you are required to demonstrate the skills and knowledge
required for liaising with stakeholders about the performance of the team. If you need help understanding
any questions, ask your assessor to explain.
In response to a simulated business scenario, you will consult with your manager (your assessor in role-
play), meet with your team to resolve any team performance issues, and write a report to your manager
on the steps taken to resolve the performance issues.
2. Initiate a meeting with your manager (the assessor) to ensure you obtain advice from outside the
work team.
3. Consult with your manager (the assessor) to discuss team performance issues. Use your notes
from Assessment Task 2 to provide the basis for this discussion.
4. Discuss your own solutions to improve team performance and achieve team goals. During your
consultation:
a. note suggestions from your manager (the assessor) to implement with team/individual team
members
b. note any information provided by your manager to be given to team members.
5. Meet with team members to resolve performance issues as discussed with the manager. For
example, you may help or coach team members to improve their performance. Review the third-
party report in Appendix 2 to ensure you are familiar with the task requirements.
6. Write a report for your manager on resolution of team performance issues:
a. Describe how you maintained an open communication process between stakeholders
(manager, team).
b. Describe how you were able to initiate and maintain this communication process so that input
from outside the team could contribute to team performance.
c. Describe your evaluation of team performance and rationale behind corrective actions in
order to provide evidence of your knowledge of:
i. group behaviour to build team cohesion
ii. how to support team members to achieve goals through coaching, mentoring, training, etc.
iii. resolution techniques or strategies.
d. Describe corrective actions you have actually taken to ensure team goal/s are achieved.
7. Ensure each team member completes the third-party report on your corrective actions
performance using the template provided in Appendix 2.
8. Submit all documents to your assessor. Ensure you keep a copy of all work submitted for your
records.
You must:
 participate in a consultation with your manager (assessor in role-play)
 participate in a team meeting
 submit a report on team performance issues resolution
 submit third-party reports from relevant team members.

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Appendix 2: Third-party report

Assessment 3 – Third-party report for candidate:
Did the candidate provide you with information from manager? Y / N
What was the information?
Did the candidate help you to achieve goals by overcoming issues with achieving activities on
Y / N
performance plan?
Describe how:
Team member/observer’s name: Signature and date:
Candidate’s name: Signature and date:

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Australian Ideal College

Assessment Submission Sheet

Unit Code BSBWOR502

Unit Name Lead and manage team effectiveness

Assessor Use Only

Assessment Items Result

Task 1 Case Study

Task 2 Role Play

Final Result for this unit

Assessor Declaration: I declare that I have

AIC-UP- BSBWOR502–V3.0 Page 1 of 10

Assessor Marking and Feedback Form

Policy and Procedure

Assessor’s Final Comments

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b. Ensure work is fairly distributed among team members.

To be deemed competent you will need to successfully demonstrate the following:

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Appendix 2: Performance plan

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Appendix 3: Third-party report

Candidate’s name: Signature and date:

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Appendix 2: Third-party report

Team member/observer’s name: Signature and date:

Candidate’s name: Signature and date:

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