Assessment 1

Position description

My current position is of the assistant manager at Happy Healthy dogs, which is one of the leading
dog food providers in Sydney. My role is responsible for managing operational functions to ensure
specific orders are delivered efficiently with excellent customer service and quality delivery.
Moreover, I also look after employment and training of staff.

Personal and work goals

- Increase the number customers.

- Increase the revenue of the company
- Decrease the cost of production by avoiding wastage of products.
- Seek opportunities to advertise the company.
- Work towards being promoted to General manager position.

Journal

I am currently working on plans for boosting company’s demand and build excellent relationships
with the clients. The business plan is to increase the marketing by investing in advertisements, to
increase the number of customers. The company is dedicated in meeting the customer’s needs
and provide quality service. The goal set in the above plan will help towards attaining
organizational goals and targets. the process of preparing the food for the trays needs to be
reviewed to prevent wastage of resources which will help ion reduced cost of production, hence
boosting revenue. The goals are set through SMART criteria, which indicate they are specific,
measurable, attainable and realistic. My strength is effective communication skills and leadership
skills which has helped me in building good relationship with the customer. Personal goal setting
is highly important as it allows to evaluate your own strengths and weaknesses. This way you can
work on the wats to improve on those areas, which will help you make better at your position and
also enhance company’s work culture.

KPI to measure performance

1. Increase the number of customers by 20%

2. Increase employee satisfaction by30%
3. Increase company revenue by 10%

Maintain performance under varying conditions

There are a number of ways to maintain performance. One is to identify my current skills,
personal quality and ability and enhance my skills by overcoming weaknesses. Other ways include
hiring people who have a mix of skills so that in any case absence, performance is not affected. All
the work targets should be completed without pressure within the timeframes.

Minimize the personal traits effect

Personal traits or weakness should not affect my performance at work. Firstly, at the workplace, I
should try to be as professional as I can and not let any of my weakness to interfere in my role.
Secondly, I should evaluate and overcome the weaknesses.
Work plan

Work activity Description Goals KPI Timeframe Person

responsible
Develop/increase The effort To expand Increase the Within 3 Marketing
marketing needs to the number of months manager
make use of business in customers
effective new market by 20% in
promotional following
technique two months
to build
goof
position in
the new
market
Avoid wastage of Make Low cost Decrease the Within next Productions
resources optimum and cost of 1 month supervisor
utilization optimum production
of raw quality
materials product

Serve as a positive role model

The best way to serve as a role model at workplace is to either have a clear, defined and
organized work method and interact successfully with colleagues at all levels. For example, a good
role model will always organize his work by setting goals, managing time effectively and sharing
his personal experience with others, he will also encourage them.

Maintain balance, stress and health

The best way to maintain work life balance is not to work for a duration that does not allow
comfortable working. By doing this, stress can be managed because if the worker is not happily
working or does not have a good relationship with co-workers at the workplace, it leads to stress.
Maintaining a positive attitude towards yourself, your role and others is an effective way to avoid
stress, and will lead to good health.