OGL 481 Pro-Seminar I:

PCA-Structural Frame Worksheet

Worksheet Objectives:
1. Describe the structural frame
2. Apply the structural frame to your personal case situation

Complete the following making sure to support your ideas and cite from the textbook and other
course materials per APA guidelines. After the peer review, you have a chance to update this and
format for your Electronic Portfolio due in Module 6.

1) Briefly restate your situation from Module 1 and your role.

The OM called me into his office on March 8th , 2016. He expressed to me that if I did not

agree to get certified for kid’s club that he was unsure if my position as a service representative,

would be stable. Claiming that members would be more comfortable with me, a female,

watching their children rather than my male counterpart who was certified. This conversation left

me devastated as I knew I had no interest in being certified to work in kids club. Which had the

ability to rob me of additional growth within the organization.

2) Describe how the structure of the organization influenced the situation.

At a club level, the gym was broken into three departments. The first department

was operations. Operations included service representatives and kids club attendents.

Second, there was a sales team. This team covered all sales for the location from

memberships to personal training. Lastly, the fitness department. Which is the department

that contained personal trainers. Each department had their own manager and assistant

manager. The highest level of the management hierarchy would be the location’s general

manager. One step above a general manager is the district manager who over sees all of

the general managers in that specific district.

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 Each department had separate responsibilities and goals. Service representatives

were responsible for customer service needs and connecting members to different aspects

of the gym on a need basis. Sales team was responsible for generating revenue through

selling membership and personal training packages. Personal trainers were responsible

for providing customized training and keeping their client satisfied. Satisfaction was

shown through additional personal training packages being bought.

3) Recommend how you would use structure for an alternative course of action
regarding your case.

24 Hour Fitness experienced a level of success with the way they ran their gyms.

Yet, each location has the opportunity to run more effectively. Anyone who walked into

my location could see the obvious divide between departments. The location lacked a

overall interconnectedness. Each department had their own goals and failed to unite in an

common mission to foster an environment to aid people in their fitness journey. As our

reading explains, “when responsibilities are over defined, people conform to prescribed

roles and protocols in “bureapathic” ways. They rigidly follow job descriptions,

regardless of how much the service or product suffers.” (Bolman & Deal 2021, pg.78)

Which is exactly the issue 24 Hour Fitness ran into. Each department was concered with

meeting their departments objective. That there wasn’t leadership that reminded of the

organizations overall mission.

4) Reflect on what you would do or not do differently given what you have learned
about this frame.

Knowing more about structure, I would implement more location wide meetings.

The entire location rarely ever met. Through location wide meetings I would aim to

remind workers of the mission. I would facilitate dialogue on observations that team

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 members have. By failing to do so, we didn’t talk about what was working for our

location and what needed improvement.

Customers and members were affected by our lack of alignment as an

organization. From the outside they knew that we were not connected as a team. This

lack of alignment can also interefere with the way we serve our community. For example,

if we are only concerned with what our job description states we are responsible for we

fail to provide high levels of customer service.

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 Reference
Bolman, L. G., & Deal, T. E. (2021). Reframing  organizations: Artistry, choice, and
leadership (7th ed.). San Francisco, CA: Jossey-Bass