OGL 481 Pro-Seminar I:

PCA-Choosing an Organization Worksheet

Worksheet Objectives:
1. Identify an organization and situation you want to study over the remainder of the course.
2. Describe the organization and the situation

Complete the following making sure to support your ideas and cite from the textbook and other
course materials per APA guidelines. After the peer review, you have a chance to update this and
format for your Electronic Portfolio due in Module 6.

1) Name and describe your organization.

The organization that I have chosen is Intermountain Health Center. Intermountain Health
Center provides the best, evidence-based health, and human services to local individuals.
Intermountain Health Center began in 1973 and has been serving Arizona’s communities. The
organization’s goal is to innovate and advance primary care and behavioral health programs and
services (Intermountain Centers, 2024).

2) Describe your role in the organization (it can be an internal or external role).

I am a community counselor and certified trainer with Intermountain Health Center. I have
been with the company for at least two years. My role is providing behavioral support to
children, adolescents, and their families. Aiding them by developing necessary skills and
providing tools to better manage their emotions in school and day-to-day life. My additional role
is to train incoming new hires to ease their transition.

3) Describe the situation, including information you think the will help the reader
understand the most important elements of the situation. (This will require
selectivity: part of the art of case writing is separating the essential facts from the
mass of information that might be included).

As a function of my job, I have scheduled counseling sessions with patients and their families
throughout the week. This requires a lot of time to not only with work them but also complete
twice the amount of paperwork that is required for each session.

My responsibilities as a trainer are to orientate and train new hires to help them acclimate to
their job. However, because of the high workload of the job, our organization has been facing a
high rate of turnover. People who are new to this kind of work get very overwhelmed with the
amount of work and clear lack of direction. To combat this, our clinical director has been
developing new training regiments to ease this transition for new hire and by turn, lower to the

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turnover rate. This has been approved at the corporate level and has changed this training to be a
two-day long training seminar and is now requiring trainers to attend this seminar to be certified
in this training.

Our organization is not in one location but multiple locations throughout Arizona. The
corporate level has decided that I (one of four trainers) will be conducting an individual two-day
session for each new hirer that has been brought on board but not limited to my clinic. We
trainers have suggested that this training should be held at one location and by one trainer as not
take counselor’s time away from their patients. Where the issue lies are that corporate has
providing push back and reluctantly has hired a trainer (and is the only one certified to teach) to
accomplish and train new hires in group. The feedback from the new hires is that the two-day
long training is too bloated with information to remember, and the trainer is not interested in
engaging with but merely going through the motions and thereby, overwhelming new hires. The
irony is that the training that was designed to reduce turnover has now become another cause of
high turnover.

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 Reference

Who we are. Intermountain Centers. (2024, February 5).

https://www.intermountaincenters.org/who-we-are#anchor-goals