Learning Day Q3 (30-Sep-22)

# Skill Training course Module Details

In this course, you will understand the purpose

1 Email Writing Principles of Business Writing , identify the 10 Cs of
writing and be able to avoid common errors.

 Improve your active listening skills by using the

2 Soft Skills Active listening
tips provided in the course.
The purpose of Effective Communication is to
3 Effective communication build skills that will develop and maintain key
business relationships, which in turn will aid in
delivering results.

Learn about ways you can better manage the

4 Time management
5 Root cause analysis
time in your day and overcome typical time
management challenges.
 Useful course for delving deeper into a topic
using RCA methods like Fishbone analysis,
5why, and others.

Learn to differentiate between critical and non-

critical thinking, create a “learn by questioning”
6 Behavioral Skills Critical thinking
environment when assisting CSAs, and
recognize and assist with CSA knowledge gaps.

Beth Wilkinson talks about five ways you can

Path to extraordinary
7 increase your productivity and achieve better
productivity
work - life balance
This course introduces prioritization guidelines,
8 Prioritization frameworks, and tools to help you and your
team better set priorities.
Video of Russ Grandinetti outlining the
9 Amazon wallet drawbacks of replying to all emails that are
spam for the rest of the audience.
Video recording off Jeff Wilke, explaining the
10 Our virtuous cycle core approach of Amazon- Our Virtuous Cycle
(Amazon Flywheel)

Amazon Culture In this course, you will learn how you should
write at Amazon. The skill of good writing is
important to master to be successful at
11 Write the Amazon Way Amazon. You will see how we use writing to
break down our ideas and communicate them
clearly.

An article on what is No Hello and why it is

12 No Hello
important.

# Training course Time

13 MS Excel #Jedi – Fundamentals 31 min
MS Excel KNET
14 Modules MS Excel #Jedi – Intermediate 2 hours, 5 min
15 MS Excel #Jedi – Advanced 2 hours, 20 min
16 Chime 10 Min
17 The 7 Cs of Communication 10 Min
-Sep-22)
Learning
Time Mode Links Registration Type

50 min KNET LINK Assigned by TC

20 min KNET LINK Assigned by TC

30 min Broadcast LINK Self

15 min KNET LINK Assigned by TC

20 min KNET LINK Assigned by TC

40 min KNET LINK Assigned by TC

25 min Broadcast LINK Self

45 min E-learning LINK Self

7 min Broadcast LINK Self

4 min Broadcast LINK Self

90 min E-learning LINK Self

5 min Article LINK Self

Learning Mode Links Registration Type

 Link Self
Link Self
KNET Link Self
Link Self
Link Self
 Learning Day Q3 (30-Sep-22)
# Skill Training course Time
1 MS Excel #Jedi – Fundamentals 31 min
MS Excel
2 MS Excel #Jedi – Intermediate 2 hours, 5 min
3 The 7 Cs of Communication 10 Min
Soft Skills
4 Email Writing Principles 50 min
5 Business related SIM and Trouble Ticketing Basics 25 min
6 Understand Amazon's Writing Culture 60 min
Amazon Culture
7 Write the Amazon Way 60 min

# Training course Time

Data at Amazon 101 | An Overview of Data at Amazon and the Data

8 Warehouse 15 min

9 Data at Amazon 6 hours, 6 min

10 MS Excel #Jedi – Advanced 2 hours, 20 min
11 Mindful Communication Essentials 1 hour, 40  min
12 Writing Amazon Narratives 25 min
13 Wiki: Writing a Narrative 15 min
Learning Mode Links Registration Type
Link Assigned by TC
Link Assigned by TC
KNET
Link Assigned by TC
Link Assigned by TC
Broadcast Link Self
E-learning Link Self
E-learning LINK Self

Learning Mode Links Registration Type

Self
Link
KNET Link Self
Link Self
Link Self
Link Self
Wiki Article Link Self
# Skill Training course
1 Elevate - People Management Skills
People Management Best Practices for 1:1's @ Amazon - LearnNow - People
2 Manager Skills
3 Writing Promotion Documents
4 Understand Amazon's Writing Culture
5 Amazon's Writing Write the Amazon Way
6 Culture Writing Amazon Narratives
7 Wiki: Writing a Narrative
8 Lean Six Sigma Lean Six Sigma
Data at Amazon 101 | An Overview of Data at Amazon and
9 the Data Warehouse
10 Data Data at Amazon
Manage Quality Operations: Unbiased audit and random
11 sampling
 Time Learning Mode Links Registration Type
1 hour, 6 min KNET Link Self
Self
20 min KNET Link
1 hour, 20 min KNET Link Self
60 min E-learning Link Self
90 min E-learning LINK Self
25 min KNET Link Self
15 min Wiki Article Link Self
2 hours KNET Link Self

Self
15 min KNET Link
6 hours, 6 min KNET Link Self

10 min KNET Link Self