Katya Bruen

NEW YORK, NY 

Project Budget - Real Estate Sales - Customer Service Professional

A successful, high-impact, award-winning associate real estate broker with a 20-year
background in New York City real estate and a career exceeding $40 million in closed
deals. Known for having great attention to details in overseeing the lifecycle of a project
from initiation to closing. Professional, hard-working, and detail oriented with a talent for
being a hands-on leader with a friendly demeanor who enjoys mentoring others.
Solutions-oriented and entrepreneurial with a highly collaborative working style. Special
skills include marketing, social media strategy, data analytics, and budgeting.

PROFESSIONAL EXPERIENCE
JLL – JONES LANG LASALLE - New York, NY SEP AUG 2019 – 2022
Capital One Bank Account, Project Coordinator- 2021 – 2022
Support various Project Managers in the life cycle of a project from initiation to
completion. Oversee 50-150 high profile commercial real estate projects. Specifically
retail projects including install of ATM (Automated teller machine) for Capital One Bank.
Using the dynamic real-time project management software platform Clarizen.
 Utilizing the following softwares to complete tasks: Clarizen and Spend OVE 1,
DocuSign, Client Portals, Report Wizard and Bi-Portal.
 Monitor large databases including projects budgets and documents to ensure data
quality is maintained and report achievement on team key performance indicators.
 Follow established processes to support project managers, create purchase orders,
pay invoices, organize project documents, process budget approvals and close
projects at completion.
 Proactively manage project-related issues and ensure all accounts receivables are
maintained within established capital budgets as set by corporate finance and
account finance.

JLL – JONES LANG LASALLE - 114 FIFTH AVENUE, New York, NY 2019 – 2021
Capital One Account- Guest Service Agent
A brand ambassador who delivered exceptional customer service to Capital One
Associates and visitors at the Capitol One NY Digital Lab in the Flatiron District. Ensured
adherence to the building procedures and always maintained a gold-standard of
excellence. Confident, professional, efficient, and responsive while remaining calm
under pressure and demonstrating a positive attitude.
 Consistently created memorable experiences for guests by providing warm and
welcoming customer service.
 Collaborated with team members to identify trends in guest services, develop best
practices, and streamline processes to ensure guests’ needs are being met
effectively.
 Oversaw a variety of facility functions, including scheduling conference rooms,
booking special events, food services, art installation, furnishings and fixtures,
heating and cooling, and janitorial services.
 Proficient in using the Building Engines System to order badges. Effortlessly
resolved any badge-related matters.
 Produced work orders and closed them out upon completion using the Workplace
System.
Katya Bruen
NEW YORK, NY 
 Consistently supported the annual management plan by accomplishing key
performance of communication, collaboration, participation, and integration.
 Initiated a reorganizing of the storage room/mail room to streamline package
deliveries.
 Successfully launched the Lost & Found Program at three of the four NY locations.
 Demonstrated problem-solving skills during COVID when essential items like hand
sanitizers and toilet paper were not delivered on time. Partnered with the facility
manager to find immediate solutions.
 Highly skilled in the technology platforms used at JLL/WPS and Capital One: Pulse,
JLL HR, Visitor Management System, My Kastle, Shared Excel Sheets, Shared
Google Drive, Google Calendar, Google Hangouts, WageWorks, L&L Building
Engine, Microsoft Excel, Zoom Meetings, LinkedIn Learning, JLL on-line Training
and Capital One CBT continuing Ed.

AVENUES REAL ESTATE LLC –New York, NY 2018 – 2019

Senior Sales Director, Licensed Associate Real Estate Broker
Managed a team of 20 residential agents for a fast-growing, dynamic real estate firm,
generating sales and rental deals with a total of 100+ transactions totaling 40+ million in
sales.
 Recruited, trained, mentored, and supervised sales and rental agents.
 Facilitated sales meetings and led team-building exercises and seminars.
 Oversaw revenue-driving new business.
 Developed comprehensive multichannel marketing programs and managed content.
 Managed data analytics and generated market overview reports and presentations.
 Liaised regularly with management companies, residential developers, attorneys,
referral companies, building superintendents, title insurance companies, and
mortgage brokers, among others.
 Prepared customer board packages and financial statements.
 Supervised maintenance of the CRM platform.
 Participated in panel discussions and public speaking engagements providing insight
and expertise on a variety of real estate-related topics.

BHS-BROWN HARRIS STEVENS (FORMERLY KNOWN AS HALSTEAD

MANHATTAN), New York, NY 2010 – 2018
Licensed Associate Real Estate Broker
A top 10% producer and award-winning broker focused on closing commercial and
resident sales and rental deals across all five NYC boroughs, including several
prestigious new developments, for this top-tier firm and member of the Leading Real
Estate Companies of the World.
 Generated approximately $20 million in sales with hundreds of successful
transactions.
 Won the Strategic Star Award in 2013.
 Worked with buyers and sellers to facilitate multi-level deals and managed the
process from start to finish.
 Managed brand development and marketing, incorporating the use of video
campaigns to successfully showcase listings online and across social media.
 Featured in numerous articles in a variety of real estate publications in print and
online.
Katya Bruen
NEW YORK, NY 
 Received premium online presence in Blau Journal News, an international real
estate publication.
 Regularly attended MIPIM (Le marché international des professionals de
l'immobilier) at the Palais des Festivals in Cannes, France. A premier real estate
event, MIPIM gathers the most influential players from all sectors of the international
property industry for four days of networking, learning and transacting through
premium events and conferences.
 Invited to co-host the prestigious Cannes Luncheon Club Event during MIPIM.

ATCO RESIDENTIAL -ESSENTIAL NEW YORK, New York, NY 2009 – 2010

Licensed Real Estate Salesperson
Facilitated sales and rentals for high-end condos, cooperatives, and rental apartment
buildings in Manhattan.
 Qualified tenants and secured rental deals ranging $25,000 per month.
 Worked with buyers and sellers to facilitate a variety of deals and managed the
process from start to finish.
 Prepared customer board packages and financial statements along with other
transaction related documents.
 Generated new leads and provided customer service as the agent-on-duty at the
front desk including walk-in customers.

PREVISITE AMERICA INC., New York, NY 2008 – 2009

Senior Sales Representative
 The first associate recruited to Previsite start-up to manage sales and marketing in
New York and New Jersey. Previsite technology was an industry pioneer and the first
to offer sophisticated virtual property tours, evolving into a multinational corporation
active in over 25 countries.
 Vigorously pursued sales leads and consistently generated new business.
 Provided customer care, training and support to agents and real estate firms
throughout the Tri-State area.
 Attended numerous conventions nationwide as a brand ambassador to educate
potential customers about the product and close new deals.

OPPORTUNITY UK – ISRAEL LTD., TEL AVIV, ISRAEL 2006 – 20 08

Real Estate Office Manager
Opportunity UK is a subsidiary of the London-based real estate firm Hurford-Salvi-Carr.
 Established and grew the Israel-UK business relationship.
 Supervised a team of sales agents.
 Managed marketing and customer relations strategy.
 Brand ambassador at industry events.

HILTON TEL AVIV, TEL AVIV-YAFO, ISRAEL 2004 – 2006

Executive Sales and Marketing
With stunning views of the Mediterranean, this luxury hotel is a prominent destination
and one of Hilton Worldwide Group’s premier properties offering a conference business
center, full-service spa, multiple dining options and meeting and wedding venues.
 Managed sales and marketing for the hotel working with various embassys,
international and local corporate accounts, and S&P companies including Google,
Bank of America-Merrill Lynch and Deloitte & Touche.
Katya Bruen
NEW YORK, NY 
 Conducted, conceptualized and supervised corporate events.
 Oversaw marketing and brand strategy aligned with Hilton Worldwide Gold standard.

EDUCATION

Multimedia Studies (Full Scholarship)

Ort Singalovski School of Design and Engineering – Tel Aviv, Israel- Associated
2000 – 2001

Project Management
LinkedIn Learning – Online, 2020 – 2022

Licensed Real Estate Broker, State of New York

IVY Real Estate School – New York, NY, 2019

Military Service:
Israel Defense Forces (non-veteran)
Analyst, Elite Intelligence Arm

AWARDS

Strategic Star award of Halstead Manhattan, 2010

Languages:
English, Fluent
Hebrew, Fluent