Republic of the Philippines

NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Cabanatuan City, Nueva Ecija, Philippines
ISO 9001:2015 CERTIFIED

SAN ISIDRO CAMPUS

Unit IV. Service Success And Failure

Test Your Ideas

A Final Requirement
for Services Marketing (Elective 13)

Bautista, Joyce Ann P.

BSBA MM 4A

Transforming Communities through Science and Technology

 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Cabanatuan City, Nueva Ecija, Philippines
ISO 9001:2015 CERTIFIED

SAN ISIDRO CAMPUS

Test your Ideas

Overview
This unit introduces how to be creative in different ways. It will give you a better
understanding of handling different situations and choosing the right ideas that can help the
business to grow in sales.

Lesson Objectives

At the end of the unit, I am able to:

1. Understand the different ideas and approaches:
2. Identify and define basic tactics in business;
3. Understand how to satisfy the customers.

Lesson Proper

Test your ideas

➢ In deciding your tactics, do some online research, test some ideas and approaches on your
customers and your staff, and review what works. You will need to choose several tactics
to meet your customers' needs, reach the customers within your target market and improve

your sales results.

Transforming Communities through Science and Technology

 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Cabanatuan City, Nueva Ecija, Philippines
ISO 9001:2015 CERTIFIED

SAN ISIDRO CAMPUS

Summary

This unit will help you to be more efficient and creative in your business. Give you more
arrangements that will help your business to grow and improve the sales and the performance
itself. Gives you to decide on the right target market.
Activity
True or False
Direction: Write TRUE if the statement is correct and FALSE if not.
__________1.) You will need to choose several tactics to meet your customers' needs.
__________2.) Do some online research.
__________3.) Improving your service will help the business to grow.
__________4.) Reach the customers within your target market and improve your sales results.

__________5.) Test some ideas and approaches on your customers and your staff, and review what
works.

Answer Key

True or False
Direction: Write TRUE if the statement is correct and FALSE if not.
TRUE 1.) You will need to choose several tactics to meet your customers' needs.
TRUE 2.) Do some online research.
TRUE 3.) Improving your service will help the business to grow.
TRUE 4.) Reach the customers within your target market and improve your sales results.

TRUE __5.) Test some ideas and approaches on your customers and your staff, and review what
works.

Transforming Communities through Science and Technology