COMMUNITY SERVICE PROJECT

A Project/Internship/Report
Submitted in Partial Fulfilment of the
Requirements for Award of the
Degree of
BBA(ACCA)
by
Satvik Srijan
Roll No: M21BBAU0264

School Of Management
Bennett University
Greater Noida, Uttar Pradesh, India
January 2022 
 Declaration

I hereby declare that except where specific reference is made to the

work of others, the contents of this Project are original and have not
been submitted in whole or in part for consideration for any other
degree or qualification in this, or any other university. This Project is
my work and does not contain any outcome of work done in
collaboration with others, except as specified in the text and
Acknowledgements.

Bennett University,                                                                       Satvik Srijan

Greater Noida                                                                               
M21BBAU0264
31/01/2022
 Acknowledgements

This project consumed huge amount of work, research, and

dedication. Still, implementation would not have been possible if we
did not have a support of many individuals and organizations.
Therefore, I would like to extend my sincere gratitude to all of them.
First of all I am thankful to Parag Human Foundation Trust for
providing me such a great opportunity to work with them and
contribute to the society.
I would like to express my sincere thanks towards volunteer
researchers who devoted their time and knowledge in the
implementation of this project.
Nevertheless, I express my gratitude toward my families and
colleagues for their kind co-operation and encouragement which
helped in completion of this project.
 COMMUNITY SERVICE
PROJECT

Field Of Contribution
Mental Health And Wellbeing

- Emotional Health
“ Emotional health is a state of positive psychological functioning. It
can be thought of as an extension of mental health; it's the
"optimal functioning" end of the thoughts, feelings, and behaviors
that make up both our inner and outer worlds. It includes an overall
experience of wellness in what we think, feel, and do through both
the highs and lows of life.”

Problem Identified
A lack of support and acceptance regarding
“sensitive topics” concerning mental health of
individuals, causing them to experience their
problems more severely and sometimes a lack of
meaningful support, or the cost of it preventing the
individual from seeking the required support.

MY NGO
7 CUPS OF TEA
 Mission
The mission of the 7 Cups
community
7 Cups is for anyone who wants to live in a world
where the human experience is free from stigma
and stereotypes and rich with love and support. A
world where all 7 billion of us can feel like we truly
belong. As a listener community, our mission is
professionalize active listening

Platform’s Recognition
The key problems to which 7
addresses a support

Managing Emotions Bullying

Eating Disorder Panic Attacks Family
Stress Forgiveness Loneliness
Student Life PTSD Women's
issues
Self-Esteem
Exercise Motivation

My Role At 7 cups

 As a listener, my primarily role was

to support those in need, be that in 1
on 1 chats, group chat or the forums.

 As a listener my secondary role on

the platform is to post mental heath
and support related content to add to
the richness of the platform.
 Training Received
Training: There are currently 42 interactive
training courses. These courses include
trainings such as Active Listening, ACT,
Boundaries, Cultural Diversity, Work Related
Stress, Bullying, Self-Harm, Sleeping Well,
and a variety of symptom-specific courses.

Involvements
 Listener Oath: Commit to helping
others on 7 Cups!

 Training: There are currently 42

interactive training courses. These
courses include trainings such as
Active Listening, ACT, Boundaries,
Cultural Diversity, Work Related
Stress, Bullying, Self-Harm, Sleeping
Well, and a variety of symptom-
specific courses.
 Taking 1-1 Chats: These chats are
with people who have come to the
site seeking emotional support.
Listeners are not allowed to give
advice but use active listening skills
to validate the member/guest’s
concerns, provide support, and help
them explore what is going on in their
life.

 Listener Chatrooms:

There are two Listener chatrooms:

the Listener Support Room and the
Listener Community Room.

The Listener Support Room is meant

to focus on asking and answering
questions related to listening and 7
Cups of Tea in general.
 Support Chatrooms: After a listener
has completed 10 one-to-one chats
with members/guests, they are able to
access the member/guest support
chatrooms. There are currently 16
chatrooms: Anxiety Support,
Compassion Corner, two Depression
Support chatrooms, Disability
Support, Family Support, LGBTQ+
Support, Member Community Room,
Mindfulness, Relationship Support,
Share Your Story, Thinking Space, and
four Teen chatrooms. Listeners jump
in and help the discussion stay
productive and supportive

My contribution
HOURS SPENT – 200+
I have spent more than 200 hours providing
support to peoples on issues such as PTSD,
BULLYING, ANXIETY, LONELYNESS, GENDER
IDENTITY ISSUES, FAMILY STRESS,
DISPHORIA, STUDENTS’ LIFE, SELF
ACCEPTANCE AND LONELYNESS
I was able to help more than 20 people deal
with their problems.
I have also made appropriate contributions to
the listener support forum and community
forums.
 Reviews and
Feedbacks

Learning Outcomes
Through my involvements on 7 cups I
was able to become a better listener, I
learnt to be more accepting of people
and was able to get rid of my personal
biases on many issues and understand
deeply the impact of social stigma on
the psyche of individuals and how
addressing equality and being more open
to people and being a passive listener
with unbiased opinion is a part of our
social responsibility, its our duty as
individuals and as a society to give
address the issue of social isolation and
the constant neglect to emotional health
and individuality of different people.

Site link - https://www.7cups.com/

Volunteer’s name – Satvik Srijan
Couse at Bennett - BBA
st
Program Year – 1 year
Enrolment number – M21BBAU0264
Received project approval from – Sir Pradeep Mohanty

Thankyou