~=-oy~ee:,.:_T_r_ai_n_in..

::g'--_ _____ _______ _____________ _ _ __ _ _

l!pECIALASPECTS OF TRAINING

In addition
. . t to job
t training
. . ' organ·isarions provide
• special
. aspects of training like orientation training,
· basic
·
skills training, earn ra1~1ng and diversity training.

Orientation Training
Orientati~n tr~ining is also called induction training. Orientation training is to orient the employee to the
new job, _org~msation , superiors, subordinates, customers and colleagues. Organisations conduct 'New-Hire
Celebrations , 'Welcome Celebrations' etc. in order to integrate the new employee with the new social and task
groups. Normally, HR departments with the help of line managers conduct orientation training.

Basic Skills Training

Even though, the employee possesses certain basic skills, organisations supplement these skills through
their training programmes. These skills include: ·
• Reading and writing
• Computing
• Speaking and listening
• Problem solving
• Managing oneself
• Knowing how to learn
• Working as a team member
• Leadership skills.
In order to implement basic skills training successfully,
• Respect and consider participants' experiences
• Use task-centred or problem-centred approach

• Provide feedback
• Use experienced participants as resource persons.

I TEAM TRAINING
Organisations, ·today, mostly rely on teamwork and team management to achieve goals. Teamwork is
more prevalent in all kinds of activities including production, marketing, customer relationship, supply chain
and fi~ce. Teamwork results in synergy and produces greater efficiency for organisational success. Team
- --1rafrifng is provided to impart process sk_ills and behavio'ural skills as presented in Fig. 9.3.
The following guidelines would help the managers in providing team training:

• Overtime should be provided for team training

• Team developme·nt need not be in a linear sequence of forming, storming, norming and performing

• Provide additional training for new members

• Use participative exercises for behavioural and process skills.
 Personnel and Human Resource Management

Team Training Skills

Team Training

Process Skills Behaviour Skills

Meeting Member communications
Problem solving Conflict resolution
Brainstorming Building trust
Decision-making Establishing norms
Negotiating Handling difficult members
I
1, Goal setting Diversity awareness

'I Presentation
Process analysis
Team development stages
Team issues/concerns
Task evaluation Team benefits
Customer vendor analysis Features of good teams
Project planning Negotiations
Information management
Creativity

(Source: George Bohlander and Kathy McCarthy, How to Get Most from Team Training, pp. !5-35.)
II
Diversity Training

The number of employees from varied ethnic groups as well as diverse backgrounds has been increasing.
1. In fact, diverse backgrounds bring varied knowledge that helps the organisation in making accurate and efficient
decisions. Organisations need to provide diversity training in order to get the advantages of diversity. Diversity
training is of two types, viz.,

• Awareness building to enlighten the employees about the benefits of diversity.

• Skill building that provides knowledge, skills and attitudes necessary for working with people of diverse
backgrounds.

All the dimensions of diversity like race, gender, age, disabilities, lifestyles, culture, education, ideas and
backgrounds should be considered in designing the training programme.
II Characteristics of Effective Diversity Training Programme
Diversity training to be effective should possess the following characteristics:
• Link the diversity training to organisational strategies.
• Engage qualified and experienced trainer.
• Training programme should reflect organisational goals.
• Use appropriate training methodology based on organisation and groups' needs of various diversified
groups.
• Document individual and organisational benefits.