Plan

Take into account software's unreliability and recruit a fresh developer who might enhance
the software.
Hold a meeting with all the important stakeholders in attendance so that all essential groups
may discuss what the next step is.
Consider current issues in the development of the new system to help prevent future
occurrences of the same issues.
To reduce errors, gather and transfer all relevant data to a new system. Consider the
disconnected system to be "losses" to make switching to a new system easy.
Employee training could be undertaken to solve the issue of ignorance about their
information system.
Improve
Choose the appropriate course of action for the business and its stakeholders. To strengthen
relationships, let the stakeholders know that the organization appreciates them.
Determine and prepare the resources that will be required to carry out the aforementioned
plan.
To ensure that they are prepared in case this ever occurs again in the future, make sure that
the new system can manage more than what is necessary. They might also seek out a system
that is more adaptable.
Improve dissemination of accurate information on their new system.

Engage
A topic that is precise to prevent time from being wasted, as well as a time and location for
the meeting that is advantageous to all participants.
To ensure a better performing system, determine what the new system needs and get the
advice of experts in the field.
To ensure that all inputs are taken into account during development, permit current high-level
staff and contracted developers to 10 oversee the creation of the software.
To efficiently begin the process of developing a centralized system, the hired developer
should be informed about and linked with the necessary individuals.
Obtain a capable person who can oversee the production and provide the necessary training

Continual Improvement
Information and knowledge about service components are used to make additional
improvements.
Feedback from stakeholders to help with progress.
Service performance needs work.