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OPERATIONS:
Is the business function that organises, produces and delivers the goods and services the goods and services
produced or provided by a business.
PRODUCTION PROCESS:
Involves a business using its resources to produce goods and provide services that customers can buy.
3 TYPES OF PRODUCTIONS:
JOB (E.G: HOUSE EXTENSION) BATCH (E.G: WALKERS CRISPS) 3) FLOW (E.G COCA-COLA)
One off or bespoke products Larger volume of products than High volumes and low margin
job production (with high productivity)
Focus on customer needs and individual
services Some flexibility Standardised production
Specialist skilled workforce increases cost Semi-skilled workforce Low skilled workforce
High profit margins Some levels of automation Highly automated process
Longer production process Productivity reduced when Setting up expensive
switching between batches machinery increases costs
Productivity: is output per worker, it measures how much each worker produces over a period of time.
2) BATCH 3) FLOW
1) JOB