Multicultural Manners

ZPD 1101
Outline:

1. Definition
2. Some greeting in other countries
3. Different processes of acquiring culture
4. Importance of cultural etiquette in business
5. Elements of cross culture
Multicultural Etiquette

- involves understanding both the basic protocols of

foreign communities and observing how other cultures
perceive your own.
- is what you call the codes of behavior that rule
different cultures.
-
Greetings in some countries

Greet in the Philippines:

“Mano”
Greet with a bow in Japan

Kon’nichiwa - “hello”

Arigato gozaimasu

- Thank you

Ohayogozaimasu

- Good morning
Malaysian: heart to heart New Zealand:Traditional
Hongi
Greet with a Wai in Thailand

Sa-wat-dii “hello”

Sa-wat-dii khrap

“Hello” male

Sa-wat-dii kha

“Hello” female
Different processes of Acquiring Culture

1. Assimilation
2. Enculturation
3. Acculturation
 Importance of culture etiquette

Business etiquette of many cultures facilitates better

communication and opens up opportunities for business
and a spurt of innovative ideas brought about by the
interaction of people from across industries, countries,
experience levels, knowledge base and skills
Elements of cross-cultural communication

- eye contact
- facial expressions
- personal space
- tone/use of voice (para language)
- gestures/body language (kinetics)