Case Study 1 / Application 1

Provide example of OM Activities like part of ABC’s:

-domain org: hotel/ commodities.

-function chosen: the service

-operations activities: access to automatic machine, automatic cleaning, accommodation

process (human or automatic), rent the rooms

Provide example of OM transformation processes:

-name of process: becoming the customers, cleaning rooms, renting rooms (empty -> full), refill/
replenish the consumables, giving automatic access to the room.

-what are the add value of the process: receive money, feeling safe, feeling well/ satisfied/ content
about the services received.

-inputs a tired person, just available room, room handover, 1 set of consumables, magnetic
card setting.

-outputs: who wants to become a customer, cleaner room, booked room, ready to use
consumables, automatic access to the room

Case Study 1/ Application 2

Domain- automobile factory

Domain Some of the Some of the Some of the

Operation’s Inputs Operation’s Operation’s outputs
processes
Automobile Factory The pieces of the Efficiently Spare parts of the
product assembling the automobile
Connection elements products that satisfy The automobile
the customer
Airline Passengers Transporting/ Fly the Transported
Aircraft passengers passengers
Department store Goods Providing goods for purchases
Packed goods the customers in
optimal conditions
People with goods Paying for the goods money
Police department Law Ensuring the Peace
Police’s officers community safety

Operation’s processes Output

Brewery Making beer beer
Publisher Issuing a magazine/ newspaper Magazines/ newspaper
Insurance Company Providing insurance Insurance (the document)

Case Study 1/ Application 3

Domain Some of the Non - Some of the Non- Some of the Non-
Operation’s Inputs Operation’s Operation’s outputs
 processes
Airline Request for flight Getting approval for Flight approved
approval flight itinerary
Food& drinks Purchase foods/ Food for passengers
drinks
Department store A internal plan with Arranging the goods Nice vision of the
empty shelves for a on the shelves shelves
proper aligning Organized products/
price labels on
shelves
Police department Government Restricting people Empty market
restrictions from the market after
(documents) 10 p.m.

Case Study 1/ Application 4

Case Study 1/ Application 4 (pptx Seminar 1-2 for class projector only)
examples:
end-to-end business process (Process concepts used in org. in order to create value)
represent entire complex activity/subprocesses for the customer needs, for each product
that are fulfilled by one business process (will cross the departments of org.)
Provide example of OM end-to-end processes like part of ABC`s:
- Organization domain of activity: ...
- Name of process: providing accommodation for population so they become customers.
- What functions (department) should be crossed: Marketing, Reception dept., Cleaning dept.,
Maintenance dept., Departments with serving food.
- What is it the add value of the process: attractive, functional, comfortable, soundproof room, a
storage area, a wardrobe, a television set, assure safe cleaning.
- Inputs and outputs: population –> customer .