Karma Resort Communications

23/08/2021 Gmail - Cancellation of Membership ID 15294
Surbhi Jain <surbhijn10@gmail.com>
Cancellation of Membership ID 15294
5 messages
Ravideep Jain <mailravideep@googlemail.com> Sat, Aug 21, 2021 at 2:14 PM

To: memberexperience@karmahospitality.in, Ruchita Vora <mrd.baroda@karmahospitality.in>
Cc: Surbhi Jain <surbhijn10@gmail.com>
Dear Sir/Mam,
We have recently purchased membership on 16th August, 2021. But due to lack of transparency and trust, we
would like to withdraw our membership. Immediately we need our money refund 41,000/- as soon as possible.
We were assured of booking Bamboo Saa hotel (Udaipur), check in 22nd Aug., 21 and The Everest hill,
Kumbhalgarh, check in time 23rd Aug., 2021. But at the last moment Karma rep came up with new policies and didn’t
book anything on time.
1) We are not getting any hotels on our preferred dates. We informed our travel dates i.e from 21st Aug 2021 to 25th
Aug 2021. But we are getting check in from 22nd Aug 2021.
2) We are not getting hotels of our choice. None of the hotels we requested are offered (booked) by Karma rep. We
requested for Bamboo saa hotel Udaipur and the Everest hill, Kumbhalgarh. But they are providing The Season Park,
Udaipur and Kumbhelmer hotel, kumbhalgarh.
3) The Karma representative (Miss Mansi and Aditya Dholakiya) didn’t explain any term and conditions clearly. This
created information gap between us and booking agent (Ruchita). Now Ruchita explaining new terms and conditions.
This is not acceptable. Sudden changes from Karma resulted frustration and total distrust in your group.
We don’t see any long term reliable association between Karma resort and us.And therefore asking for an immediate
full refund with immediate effects.
Please process our refund within 7 days to avoid any litigation causes. The legal costs will be borne by your
company.
Thanks,
Ravideep Jain
8128797696
On Fri, Aug 20, 2021 at 8:58 PM Ravideep Jain <mailravideep@googlemail.com> wrote:
Dear Mansi/Ruchita/Aditya,

This is totally unreasonable !!!!

Firstly, there is no respect of travel plan & dates, you have just booked it as per your convenience (No respect to
customer)
Secondly, No one asked us about the hotels we want to stay & booking casual 3*** star hotels (Cheating customer)
Thirdly, At the time of membership marketing people bluffed us saying only 5***** star hotels only (Commitment
failure)

Karma App doesn't work, people dont respond positively on requests

Moreover, there is no response even after many reminders from the manager (Aaditya) we are struggling &
frustrated.

I don't want to continue with this membership, so refund my money immediately (Rs. 41000 /-)

Regards
Ravideep
8128797696

On Fri, Aug 20, 2021 at 6:11 PM Reservations <reservations@karmahospitality.in> wrote:
Dear Mr. Jain,
https://mail.google.com/mail/u/1?ik=1fe9c63f22&view=pt&search=all&permthid=thread-f%3A1708691771735871069&dsqt=1&simpl=msg-f%3A… 1/15
Greetings from Karma Resorts and Hospitality

While we would have loved to confirm your reservation, at the moment as per request , we are providing the
available dates Udaipur
and Kumbhalgarh.

Option 1 for Udaipur : Name of the resort :Seasons park resort, Udaipur .check in date : 22/08/2021 check out
date : 24/08/2021
for 2 nights 1 room for 3 adults with breakfast.
For Kumbhalgarh , Khumbhalmer resort is available from 24/08/2021 to 26/08/2021 1 room 2 nights with
breakfast for 3 adults.

We strongly recommend you revert with your confirmation within 01 business day from the date you get
availability confirmation from our
end.

We look forward to plan your holiday at the any of the above said resorts.
Warm Regards,
Shaheen
Member Experience Team

Log on to www.karmahospitality.in and discover an all-new digital experience which can be accessed round
the clock and plan your holidays. Call 18002585584 for any quick assistance.
Alternately, write to us at
memberexperience@karmahospitality.in. . Our business timings are from 10.00am to 6.00 pm on Monday to
Friday &On Saturdays 10.00 am to 2.30pm. We are closed on Sunday &Public holidays.
|

From: Ravideep Jain <mailravideep@googlemail.com>
Sent: Thursday, August 19, 2021 10:58 PM
To: Reservations <reservations@karmahospitality.in>; Ruchita Vora <mrd.baroda@karmahospitality.in>
Subject: Booking Request (Membership ID: 15294)

Dear Mansi,

Please book below itinerary as per discussion for complementary trip 4N/5D

Details are mentioned below :

Itinerary 1
Member ID: 15294
Check in Date: 21st Aug. 2021, arrival at night 11:00 pm
Check out Date: 23th Aug. 2021
Traveller Name: Ravideep Jain, Surbhi Jain, Siddhant Jain
Age of All Traveller: 35, 31, 29 years
Location: Udaipur

Itinerary 2
Member ID: 15294
Check in Date: 23rd Aug. 2021, arrival at night 8pm
Location: Kumbalgarh

Regards
Ravideep
Memberexperience <memberexperience@karmahospitality.in> Sat, Aug 21, 2021 at 3:30 PM

To: Ravideep Jain <mailravideep@googlemail.com>, Ruchita Vora <mrd.baroda@karmahospitality.in>
Dear Mr. Jain
Greetings from Karma Resorts & Hospitality !!!
1) Booking is always subject to availabilty.
2) As per your desired dates it is an short period booking request. So, as such it's subject to availability we have
already given you the offer for Seasons park and
Khumbhalmer which was available on your dates
Thank
you once again for giving us the opportunity to be of service to you.
If
you have further queries, please do mail us to memberexperience@karmahospitality.in ,
all of us at the Member
Experience Department are here to assist you with your queries, suggestions and complaints
Warm Regards,
Priyanka

Log on to www.karmahospitality.in and
discover an all-new digital experience which can be accessed round the
clock and plan your holidays. Call 18002585584 for any quick assistance. Alternately, write to us
at memberexperience@karmahospitality.in Our
business timings are from 10.00 am to 6.00 pm on Monday to
Friday & On Saturdays 10.00 am to 2.30pm. We are closed on Sunday & Public holidays. |
Sent: Saturday, August 21, 2021 2:14 PM
To: Memberexperience <memberexperience@karmahospitality.in>; Ruchita Vora

<mrd.baroda@karmahospitality.in>
Subject: Cancellation of Membership ID 15294

Dear Sir/Mam,
Kumbhalgarh, check in time 23rd Aug., 2021. But at the last moment Karma rep came up with new policies and didn’t
book anything on time.
1) We are not getting any hotels on our preferred dates. We informed our travel dates i.e from 21st Aug 2021 to 25th
Aug 2021. But we are getting check in from 22nd Aug 2021.
requested for Bamboo saa hotel Udaipur and the Everest hill, Kumbhalgarh. But they are providing The Season Park,
Udaipur and Kumbhelmer
hotel, kumbhalgarh.
created information gap between us and booking agent (Ruchita). Now Ruchita explaining new terms and conditions.
This is not acceptable.
Sudden changes from Karma resulted frustration and total distrust in your group.
We don’t see any long term reliable association between Karma resort and us.And therefore asking for an immediate
full refund with immediate effects.
Please process our refund within 7 days to avoid any litigation causes. The legal costs will be borne by your
company.
Thanks,
Ravideep Jain
8128797696


Firstly, there is no respect of travel plan & dates, you have just booked it as per your convenience
(No respect to
customer)
Secondly, No one asked us about the hotels we want to stay & booking casual 3*** star hotels (Cheating customer)
Thirdly, At the time of membership marketing people bluffed us saying only 5***** star hotels only
(Commitment
failure)


frustrated.


Regards
Ravideep
8128797696

Dear Mr. Jain,

and Kumbhalgarh.

Option 1 for Udaipur : Name of the resort :Seasons park resort, Udaipur .check in date : 22/08/2021 check out
date : 24/08/2021
For Kumbhalgarh , Khumbhalmer resort is available from 24/08/2021
to 26/08/2021 1 room 2 nights with

availability confirmation from our end.

Warm Regards,
Shaheen

Log on to
www.karmahospitality.in and discover an all-new digital experience which can be accessed round
the clock and plan your holidays. Call 18002585584 for any quick assistance. Alternately, write to us
at
|

To: Reservations <reservations@karmahospitality.in>; Ruchita Vora <mrd.baroda@karmahospitality.in>

Dear Mansi,


Itinerary 1
Member ID: 15294
Location: Udaipur

Itinerary 2
Member ID: 15294

Regards
Ravideep
Ravideep Jain <mailravideep@googlemail.com> Sat, Aug 21, 2021 at 8:33 PM

To: Memberexperience <memberexperience@karmahospitality.in>, Ruchita Vora <mrd.baroda@karmahospitality.in>
Dear Priyanka,
I am not looking forward for any association with Karma Hospitality.

Please cancel membership & refund my money at the earliest.
Note: Same is already discussed at your Vadodara office today.
Regards
Ravideep
8128797696
On Sat, 21 Aug 2021, 15:30 Memberexperience, <memberexperience@karmahospitality.in> wrote:
Dear Mr. Jain




Thank
you once again for giving us the opportunity to be of service to you.
If
all of us at the
Member Experience Department are here to assist you with your queries, suggestions and complaints

Warm Regards,

Priyanka




Dear Sir/Mam,

Kumbhalgarh, check in time 23rd Aug., 2021. But at the last moment Karma rep came up with new policies and
didn’t book anything on time.
1) We are not getting any hotels on our preferred dates. We informed our travel dates i.e from 21st Aug 2021 to
25th Aug 2021. But we are getting check in from 22nd Aug 2021.
requested for Bamboo saa hotel Udaipur and the Everest hill, Kumbhalgarh. But they are providing The Season
Park, Udaipur and Kumbhelmer
hotel, kumbhalgarh.
created information gap between us and booking agent (Ruchita). Now Ruchita explaining new terms and
conditions. This is not acceptable.

We don’t see any long term reliable association between Karma resort and us.And therefore asking for an
immediate full refund with immediate effects.

Please process our refund within 7 days to avoid any litigation causes. The legal costs will be borne by
your company.

Thanks,
Ravideep Jain
8128797696



(No respect to
customer)
Secondly, No one asked us about the hotels we want to stay & booking casual 3*** star hotels (Cheating
customer)
(Commitment
failure)


frustrated.


Regards
Ravideep
8128797696

Dear Mr. Jain,

and Kumbhalgarh.

Option 1 for Udaipur : Name of the resort :Seasons park resort, Udaipur .check in date : 22/08/2021 check
out date : 24/08/2021


Warm Regards,
Shaheen

Log on to
at
|

To: Reservations <reservations@karmahospitality.in>; Ruchita Vora <mrd.baroda@karmahospitality.

in>

Dear Mansi,



Itinerary 1
Member ID: 15294
Location: Udaipur

Itinerary 2
Member ID: 15294

Regards
Ravideep
Memberexperience <memberexperience@karmahospitality.in> Mon, Aug 23, 2021 at 12:08 PM

To: Ravideep Jain <mailravideep@googlemail.com>, Ruchita Vora <mrd.baroda@karmahospitality.in>
Dear Mr Jain.
Thank you for writing to us.
We have received the letter for cancellation of

your membership and are concerned that you wish to opt out of
your membership.
If you have any query related to membership you can contact our toll free
number for resolution, We are here to
serve you
We draw your attention to the membership rules, Clause No 6.A about cancellation of the membership. Regret that
there would be no refund towards cancellation of your membership as per the above clause.
In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the
membership.
Should you at any time in future, reconsider your decision, we shall be happy to welcome you back to the Karma
Resorts and hospitality.
Thank you once again for giving us the opportunity to be of service to you.
If you have further queries, please do mail us to memberexperience@karmahospitality.in ,

all of us at the Member
Experience Department are here to assist you with your queries, suggestions and complaints
Warm Regards,
Priyanka

Friday & On Saturdays 10.00 am to 2.30pm. We are closed on Sunday & Public holi

Subject: Re: Cancellation of Membership ID 15294

Dear Priyanka,

Regards
Ravideep
8128797696
Dear Mr. Jain




Thank you once

again for giving us the opportunity to be of service to you.
If
all of us at the

Warm Regards,

Priyanka




Dear Sir/Mam,

requested for Bamboo saa hotel Udaipur and the Everest hill, Kumbhalgarh. But they are providing The Season
Park, Udaipur and Kumbhelmer
hotel, kumbhalgarh.
created information gap between us and booking agent (Ruchita). Now Ruchita explaining new terms and


your company.

Thanks,
Ravideep Jain
8128797696



(No respect to
customer)
customer)
(Commitment
failure)


frustrated.


Regards
Ravideep
8128797696

Dear Mr. Jain,

and Kumbhalgarh.

Option 1 for Udaipur : Name of the resort :Seasons park resort, Udaipur .check in date : 22/08/2021 check
out date : 24/08/2021


Warm Regards,
Shaheen

Log on to
the clock and plan your holidays. Call 18002585584 for any quick assistance. Alternately,
write to us at
|


in>
https://mail.google.com/mail/u/1?ik=1fe9c63f22&view=pt&search=all&permthid=thread-f%3A1708691771735871069&dsqt=1&simpl=msg-f%3… 10/15

Dear Mansi,



Itinerary 1
Member ID: 15294
Location: Udaipur

Itinerary 2
Member ID: 15294

Regards
Ravideep
Ravideep Jain <mailravideep@googlemail.com> Mon, Aug 23, 2021 at 12:42 PM

To: Memberexperience <memberexperience@karmahospitality.in>
Cc: Ruchita Vora <mrd.baroda@karmahospitality.in>, Surbhi Jain <surbhijn10@gmail.com>
Priyanka
I want my money back, need full refund today itself.

Don't do such fraud...
If you wish not to create unnecessary problems for your company, pl revert with 💯 % refund.
Any doubt, call me urgently !!!
Ravideep
8128797696
On Mon, 23 Aug 2021, 12:08 Memberexperience, <memberexperience@karmahospitality.in> wrote:
Dear Mr Jain.


Thank you for writing to us.

We have received the letter for cancellation of

your membership and are concerned that you wish to opt out of
your membership.

If you have any query related to membership you can contact our toll free
number for resolution, We are here to
serve you

We draw your attention to the membership rules, Clause No 6.A about cancellation of the membership. Regret
that
there would be no refund towards cancellation of your membership as per the above clause.
In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the
membership.
Should you at any time in future, reconsider your decision, we shall be happy to welcome you back to the Karma
Resorts and hospitality.
Thank you once again for giving us the opportunity to be of service to you.
If you have further queries, please do mail us to memberexperience@karmahospitality.in ,

all of us at the

Warm Regards,

Priyanka

Friday & On Saturdays 10.00 am to 2.30pm. We are closed on Sunday & Public holi


Subject: Re: Cancellation of Membership ID 15294

Dear Priyanka,




Regards
Ravideep
8128797696

Dear Mr. Jain



2) As per your desired dates it is an short period booking request. So, as such it's subject to availability we
have already given you the offer for Seasons park and

Thank you once

again for giving us the opportunity to be of service to you.
If
all of us at the
Warm Regards,

Priyanka

discover an all-new digital experience which can be accessed round



Dear Sir/Mam,

2) We are not getting hotels of our choice. None of the hotels we requested are offered (booked) by Karma rep.
We requested for Bamboo saa hotel Udaipur and the Everest hill, Kumbhalgarh. But they are providing The
Season Park, Udaipur and Kumbhelmer
hotel, kumbhalgarh.
3) The Karma representative (Miss Mansi and Aditya Dholakiya) didn’t explain any term and conditions clearly.
This created information gap between us and booking agent (Ruchita). Now Ruchita explaining new terms and
Sudden changes from Karma resulted frustration and total distrust in your
group.


your company.

Thanks,
Ravideep Jain
8128797696



(No respect
to customer)
customer)
(Commitment
failure)


frustrated.

Regards
Ravideep
8128797696

Dear Mr. Jain,

While we would have loved to confirm your reservation, at the moment as per request , we are providing
the available dates Udaipur
and Kumbhalgarh.

Option 1 for Udaipur : Name of the resort :Seasons park resort, Udaipur .check in date : 22/08/2021
check out date : 24/08/2021


Warm Regards,
Shaheen

Log on to
www.karmahospitality.in and discover an all-new digital experience which can be accessed
round the clock and plan your holidays. Call 18002585584 for any quick assistance. Alternately,
write to
us at memberexperience@karmahospitality.in. . Our business timings are from 10.00am to 6.00 pm on
Monday to Friday &On Saturdays 10.00 am to 2.30pm. We are closed on Sunday &Public holidays.
|


in>

Dear Mansi,



Itinerary 1
Member ID: 15294
Location: Udaipur

Itinerary 2
Member ID: 15294


Regards
Ravideep

Karma Resort Communications

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23/08/2021 Gmail - Cancellation of Membership ID 15294

Surbhi Jain <surbhijn10@gmail.com>

Cancellation of Membership ID 15294

Ravideep Jain <mailravideep@googlemail.com> Sat, Aug 21, 2021 at 2:14 PM

On Fri, Aug 20, 2021 at 8:58 PM Ravideep Jain <mailravideep@googlemail.com> wrote:

This is totally unreasonable !!!!

Karma App doesn't work, people dont respond positively on requests

On Fri, Aug 20, 2021 at 6:11 PM Reservations <reservations@karmahospitality.in> wrote:

Dear Mr. Jain,

Greetings from Karma Resorts and Hospitality

From: Ravideep Jain <mailravideep@googlemail.com>

Sent: Thursday, August 19, 2021 10:58 PM

To: Reservations <reservations@karmahospitality.in>; Ruchita Vora <mrd.baroda@karmahospitality.in>

Cc: Surbhi Jain <surbhijn10@gmail.com>

Subject: Booking Request (Membership ID: 15294)

Details are mentioned below :

Memberexperience <memberexperience@karmahospitality.in> Sat, Aug 21, 2021 at 3:30 PM

Dear Mr. Jain

Greetings from Karma Resorts & Hospitality !!!

1) Booking is always subject to availabilty.

Member Experience Team

From: Ravideep Jain <mailravideep@googlemail.com>

Sent: Saturday, August 21, 2021 2:14 PM

To: Memberexperience <memberexperience@karmahospitality.in>; Ruchita Vora

Cc: Surbhi Jain <surbhijn10@gmail.com>

Subject: Cancellation of Membership ID 15294

On Fri, Aug 20, 2021 at 8:58 PM Ravideep Jain <mailravideep@googlemail.com> wrote:

This is totally unreasonable !!!!

Karma App doesn't work, people dont respond positively on requests

On Fri, Aug 20, 2021 at 6:11 PM Reservations <reservations@karmahospitality.in> wrote:

Dear Mr. Jain,

From: Ravideep Jain <mailravideep@googlemail.com>

Sent: Thursday, August 19, 2021 10:58 PM

To: Reservations <reservations@karmahospitality.in>; Ruchita Vora <mrd.baroda@karmahospitality.in>

Cc: Surbhi Jain <surbhijn10@gmail.com>

Subject: Booking Request (Membership ID: 15294)

Details are mentioned below :

Ravideep Jain <mailravideep@googlemail.com> Sat, Aug 21, 2021 at 8:33 PM

I am not looking forward for any association with Karma Hospitality.

Note: Same is already discussed at your Vadodara office today.

On Sat, 21 Aug 2021, 15:30 Memberexperience, <memberexperience@karmahospitality.in> wrote:

Dear Mr. Jain

Greetings from Karma Resorts & Hospitality !!!

1) Booking is always subject to availabilty.

Member Experience Team

From: Ravideep Jain <mailravideep@googlemail.com>

Sent: Saturday, August 21, 2021 2:14 PM

To: Memberexperience <memberexperience@karmahospitality.in>; Ruchita Vora

Cc: Surbhi Jain <surbhijn10@gmail.com>

Subject: Cancellation of Membership ID 15294

On Fri, Aug 20, 2021 at 8:58 PM Ravideep Jain <mailravideep@googlemail.com> wrote:

This is totally unreasonable !!!!

Karma App doesn't work, people dont respond positively on requests

On Fri, Aug 20, 2021 at 6:11 PM Reservations <reservations@karmahospitality.in> wrote:

Dear Mr. Jain,

Greetings from Karma Resorts and Hospitality

From: Ravideep Jain <mailravideep@googlemail.com>

Sent: Thursday, August 19, 2021 10:58 PM

To: Reservations <reservations@karmahospitality.in>; Ruchita Vora <mrd.baroda@karmahospitality.

Cc: Surbhi Jain <surbhijn10@gmail.com>

Subject: Booking Request (Membership ID: 15294)

Details are mentioned below :

Memberexperience <memberexperience@karmahospitality.in> Mon, Aug 23, 2021 at 12:08 PM

Greetings from Karma Resorts & Hospitality !!!