3/17/24, 6:57 PM Gmail - Urgent: Resolution Required for Consumer Loan Discrepancy (Account Number: XXXXXX1218)

naushad alam <04raunak@gmail.com>

Urgent: Resolution Required for Consumer Loan Discrepancy (Account Number:

XXXXXX1218)
3 messages

naushad alam <04raunak@gmail.com> Sun, Dec 3, 2023 at 1:32 PM

To: care@homecredit.co.in
Cc: grievanceofficer@homecredit.co.in

Dear HOME CREDIT,

I hope this email finds you well. My name is Naushad Alam, and I am writing to bring to your attention a matter of
utmost urgency and concern regarding a Consumer Loan under my name with your institution.

I recently accessed my CIBIL records and was surprised to discover an outstanding balance on a Consumer Loan
from HOME CREDIT, with the account number XXXXXX1218. The loan was apparently taken on my behalf on 14-01-
2020, without my knowledge or consent. This revelation has had a severe impact on my credit score, and I am eager
to resolve this matter promptly.

I have attached the pertinent details for your reference:

- Mobile Number: 8337029748

- Email: 04raunak@gmail.com
- PAN NO: AOXPA2257G
- Name: Naushad Alam

Loan Details:
- Member Name: HOME CREDIT
- Account Type: Consumer Loan
- Account Number: XXXXXX1218
- Ownership: INDIVIDUAL
- Sanctioned Amount: ₹ 8289
- Current Balance: ₹ 1379
- Date Opened/Disbursed: 14-01-2020
- Date of Last Payment: 14-06-2020
- Dates Reported & Certified: 31-10-2023

Given that I had no knowledge of this loan, I am seeking your assistance in clarifying the details of the loan, including
its purpose and the outstanding amount. I am willing to settle any principal amount that may be due but request a
waiver of any penalty and charges associated with the outstanding balance.

Moreover, I am keen to resolve this matter swiftly. Could you please provide information on the payment terms and
procedures for closing this loan? Additionally, I would appreciate details of any registered office or branch you have in
Kolkata (My Pincode: 700009) so that I can contact them directly to expedite the resolution process.

I understand the importance of maintaining a positive credit score, and I am committed to resolving this matter in an
amicable and timely manner. Your prompt attention to this issue is highly appreciated.

I look forward to your swift response and cooperation in resolving this discrepancy.

Thank you for your understanding and assistance.

Sincerely,

Naushad Alam
PH : 8337029748

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3/17/24, 6:57 PM Gmail - Urgent: Resolution Required for Consumer Loan Discrepancy (Account Number: XXXXXX1218)

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donotreply@homecredit.co.in <donotreply@homecredit.co.in> Sun, Dec 3, 2023 at 1:33 PM

To: naushad alam <04raunak@gmail.com>

Dear Customer,

Thank you for your email.

A member of our support team will reach out to you within two working days to resolve your query.
We appreciate your patience and apologize for any inconvenience.

For quick access to your loan account information, please download our mobile application from Play Store
here

Regards,
Grievance Redressal Team

HomeCredit

****This is a System Generated Email, Please do not reply to this Email****

Mon, Dec 4, 2023 at 5:46

grievanceofficer@homecredit.co.in <grievanceofficer@homecredit.co.in>
PM
To: 04raunak@gmail.com

Dear Naushad,

Thank you for contacting Home Credit.

With reference to your email, we regret to inform you that we are unable to process your
request as the email ID- 04raunak@gmail.com is not registered in our records.

Further, we are still not able to track your loan number with the given details. Therefore, please
refer your Loan Summary provided at the time of taking loan from Home Credit to know the loan
number and other details.

We would also request you to update your primary email ID in our records.

You can easily update it via our Mobile App. Please:

1. Log in to our Mobile App
2. Go to 'My Profile'
3. Click on 'Edit' in the email section
4. Enter the email ID and click on ‘Continue’
5. As a part of the verification process, you will receive an OTP on the email ID

Enter the OTP in our Mobile App and click on 'Verify' after successful verification, your email ID
will be updated in our records instantly.

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3/17/24, 6:57 PM Gmail - Urgent: Resolution Required for Consumer Loan Discrepancy (Account Number: XXXXXX1218)

For quick access to your account information, please use our Home Credit Mobile App. To
download from Play Store here.

Regards,
Grievance Redressal Officer

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represent the views or policies of Home Credit India Finance Pvt. Ltd.

On 03-Dec-23 1:32 PM, naushad alam wrote:

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