3/17/24, 6:55 PM Gmail - Regarding your concern - 19488037

naushad alam <04raunak@gmail.com>

Regarding your concern - 19488037

10 messages

care@homecredit.co.in <care@homecredit.co.in> Fri, Dec 22, 2023 at 12:25 PM

To: 04raunak@gmail.com

Dear Naushad,

Thank you for contacting Home Credit.

With reference to your concern regarding Incorrect details in CIBIL report. As discussed, we
would like to inform you that kindly share the updated Credit Report in PDF format and original
Driving License photo for further investigation.

Further, we request you to download the updated credit report from authorized bureau
mentioned below.

1. CIBIL (Part of TransUnion)

2. CRIF High Mark Credit Information Services
3. Experian
4. Equifax

We appreciate your patience and understanding in this regard. In case of any further help, feel
free to contact us.

Please note: Do not fall prey to frauds. Home Credit will never ask for your OTP, Net Banking or
Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For quick access to your account information, please use our Home Credit Mobile App. To
download it from Play Store click here.

Regards,
Ramit
Customer Support Team

Disclaimer:
The information contained herein (including any accompanying documents) is confidential and
is intended solely for the addressee(s). If you have erroneously received this message, please
delete it immediately and notify the sender. Also, if you are not the intended recipient, you are
hereby notified that any disclosure, copying, distribution or taking any action on the contents of
this message or any accompanying document is strictly prohibited and is unlawful. The
organization is not responsible for any damage caused by a virus or alteration of the e-mail by a
third party or otherwise. The contents of this message may not necessarily represent the views
or policies of Home Credit India Finance Pvt. Ltd.

naushad alam <04raunak@gmail.com> Mon, Dec 25, 2023 at 2:48 PM

To: care@homecredit.co.in

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3/17/24, 6:55 PM Gmail - Regarding your concern - 19488037

Hello Team

Thanks for the reply.

Please don't close the case as currently CIBIL server is down and I am unable to fetch the report.

I will send the required documents as soon as possible.

Thank you
Naushad Alam
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donotreply@homecredit.co.in <donotreply@homecredit.co.in> Mon, Dec 25, 2023 at 2:50 PM

To: naushad alam <04raunak@gmail.com>

Dear Customer,

Thank you for your email. We care for your health and urge you to avoid visiting public places to battle
against Covid-19 outbreak.

Keeping our employee’s safety in mind, we are currently operating with reduced staffing across our customer
service centers.

A member of our support team will get back to you as soon as we can. We appreciate your patience and
apologize for any inconvenience.

For quick access to your account information, please download our mobile application from Play Store here.

Stay Home, Stay Safe!

Regards,
Customer Support Team

HomeCredit

****This is a System Generated Email, Please do not reply to this Email****

care@homecredit.co.in <care@homecredit.co.in> Mon, Dec 25, 2023 at 4:46 PM

To: 04raunak@gmail.com

Dear Naushad,

Thank you for contacting Home Credit.

With reference to your email ,We would like to inform you that we have already forwarded your
concern to the relevant team and they are already working on it. Also, our team will get in touch
with you at the earliest with an update.

We appreciate your patience & understanding in this regard.

Please note: Do not fall prey to Frauds. Home Credit will never ask for your OTP, Net banking,
Mobile banking password, Customer ID, UPI pin etc. for deferring your EMI payments.

regards,
SIMARPREET
Customer Care Team

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3/17/24, 6:55 PM Gmail - Regarding your concern - 19488037

Disclaimer:
The information contained herein (including any accompanying documents) is confidential and is intended
solely for the addressee(s). If you have erroneously received this message, please delete it immediately and
notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure,
copying, distribution or taking any action on the contents of this message or any accompanying document is
strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or
alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily
represent the views or policies of Home Credit India Finance Pvt. Ltd.

On 12/25/2023 2:49 PM, naushad alam wrote:

WARNING: DO NOT scan QR codes from external senders!

This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Please report all suspicious e-mails to IN IT Security Team.

[Quoted text hidden]

naushad alam <04raunak@gmail.com> Tue, Dec 26, 2023 at 9:59 PM

To: care@homecredit.co.in

Please find the attached document as per stated below email.

Thanks
Naushad Alam

On Fri, 22 Dec, 2023, 12:25 pm , <care@homecredit.co.in> wrote:

[Quoted text hidden]

3 attachments

IMG-20231223-WA0007.jpg
283K

IMG-20231223-WA0008.jpg
261K

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3/17/24, 6:55 PM Gmail - Regarding your concern - 19488037

Score Report _ Cibil Dashboard.pdf

4734K

donotreply@homecredit.co.in <donotreply@homecredit.co.in> Tue, Dec 26, 2023 at 10:03 PM

To: naushad alam <04raunak@gmail.com>

[Quoted text hidden]

naushad alam <04raunak@gmail.com> Fri, Dec 29, 2023 at 12:36 PM

To: care@homecredit.co.in

Hello Team,

Please share the investigation update.

Thanks & Regards

Naushad Alam
[Quoted text hidden]

donotreply@homecredit.co.in <donotreply@homecredit.co.in> Fri, Dec 29, 2023 at 12:38 PM

To: naushad alam <04raunak@gmail.com>

[Quoted text hidden]

care@homecredit.co.in <care@homecredit.co.in> Fri, Dec 29, 2023 at 2:01 PM

To: 04raunak@gmail.com

Dear Naushad,

Thank you for contacting Home Credit.

We apologize the inconvenience you have been through.

With reference to your email related to loan reflecting in CIBIL.

We would like to inform you that we have already forwarded your concern to the relevant team
with reference number 19533226 and they are already working on it. Also, our team will get in
touch with you within 10 working days.

We appreciate your patience & understanding in this regard.

Regards,
SIMARPREET
Customer Care Team

Disclaimer:
The information contained herein (including any accompanying documents) is confidential and is intended
solely for the addressee(s). If you have erroneously received this message, please delete it immediately and
notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure,
copying, distribution or taking any action on the contents of this message or any accompanying document is
strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or
alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily
represent the views or policies of Home Credit India Finance Pvt. Ltd.
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3/17/24, 6:55 PM Gmail - Regarding your concern - 19488037

On 12/29/2023 12:37 PM, naushad alam wrote:

WARNING: DO NOT scan QR codes from external senders!

This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Please report all suspicious e-mails to IN IT Security Team.

[Quoted text hidden]

naushad alam <04raunak@gmail.com> Sun, Mar 17, 2024 at 6:55 PM

To: care@homecredit.co.in

I am still waiting for your response.

As its still not resolved.

Thanks
Naushad
[Quoted text hidden]

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