Dialogue between bank manager and customer for opening

bank account
 Vasima Kazi
 August 1, 2022

Overview: In this post, let us look at a dialogue between bank manager and customer for
opening a bank account in which the customer visits the bank to open a savings bank account.
In this dialogue between bank manager and customer, the customer asks all bank account-
related questions. Let us see how the dialogue between bank manager and customer goes!

Dialogue between bank manager and customer for opening bank account

Customer: Hello, I need to open a savings bank account.

Bank Manager: Sure sir. Please come with me.

Customer: Alright.

Bank Manager: Let me first inform you that we have a savings account named ‘Life’s Good
722’ with many more benefits than a regular savings account. Would you like to opt for that?

Customer: Yeah sure. But would you please tell me what type of benefits will be provided
with the ‘Life’s good 722’ savings account?

Bank Manager: Sure sir. We have a common bank app in which you will be registered
through this special savings account that will customize benefits for you. With the bank app,
you can check your balance, change your password, apply for a loan, apply for a debit or
credit card, checkbook, license, and many more services like these.

Customer: Wow! This will make my work much easier. I will not have to physically come to
the bank every now and then! I can operate through this app itself!

Bank Manager: Exactly!

Customer: Sounds good. I would like you to open a ‘Life’s Good 722’ savings account for
me.

Bank Manager: Perfect. I will need your identity proof and address proof. Have you bought
your PAN card, Aadhaar card, and a passport size photo?

Customer: Yes, I have all those documents with me. Also, I wanted to ask whether I will
have to maintain a minimum balance of a particular amount or no?

Bank Manager: Yes sir, you will have to maintain a minimum balance of Rs.5000 in your
account.

Customer: Alright. Also, I will be able to do online transactions through this account, right?
Bank Manager: Of course sir, you can carry those transactions. In fact, you can also
download the bank’s app for a more seamless experience.

Customer: Perfect. I’ll do that today. And what about a checkbook? When will I receive my
checkbook?
Bank Manager: You will receive your debit card and your checkbook in a period of two
days. It will be delivered to your doorstep. Let me also inform you that you can make a
transaction of Rs.15,000 through your checkbook only once a month. Rest other transactions
can be carried out through your debit and credit cards.
Customer: Alright. That’s fair. And, is there a limit on carrying transactions through debit
cards?

Bank Manager: Yes sir. With a regular debit card, you can withdraw an amount through the
bank’s ATM five times a month and three times through any other bank.

Customer: Okay that should be enough. Is my account ready to use?

Bank Manager: Yes, I have opened the ‘Life’s Good 722’ savings account for you, sir. You
will receive a confirmation email in the evening after which you can use that account. And,
you will have to make your first debit card transaction through an ATM to activate your card.

Customer: Will there be any card maintenance fee charges?

Bank Manager: Yes sir, the debit card will be charged at Rs.250 annually and your account
itself will deduct the amount. So, you don’t have to worry about that!

Customer: Okay, Thank you so much!

Bank Manager: It’s our pleasure.

GLOSSARY

‘ATM‘ – The term ‘ATM’ stands for Automated Teller Machine

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