Best Good Governance Practices for GGW campaign for Mamit

District
Tittle- Public Information System
cum Grievances Redressal Mechanism
Area of Initiative- Disposal of Public Grievances
Period of Initiative-From 9/12/2022 to till date.

Objective: (50 words)

To empower and provide suitable platform to citizens when it

comes to public service delivery.To boost accountability and enhance good
governance as well as to improve the effectiveness of organization by having
measurable standards. Public Information Grievance Redressal Mechanism
is an important instrument to effectively and timely capture complains and
grievances of the public and address them by concerned officers
appropriately.

Impacts: This mechanism provides ease of doing business between citizens

and government within the district.

Executive Summary(in brief):

The DC’s Office has taken initiative to inform and raise

awareness to the citizens about the various services available at the DC’s
Office.It has uploaded an e-book on NIC portal highlighting the different
achievements and provide Citizens Charter to the people to improve the
quality of service delivery and ensure transparency and accountability.
The DC’s Office has also created a District Information Booklet &
Grievance Redressal Mechanism to citizens to lodge their complains and we
have also appointed nodal officers to resolve the citizens grievances and
thus ensure public trust. This Booklet contains all relevant information and
details about the different Government Offices, government schemes
available and concern department officers and their contact informations
within Mamit District.
The Grievance Redressal Mechanism has been created in which a
nodal officer has been appointed to register and file complains by
citizens.This mechanism provides a measure to monitor and improve public
policies and services by implementing timely corrective measures.
Tittle:
“e-Service Delivery to Citizens”

Area of Initiative-Faceless delivery of Service

Period Of Initiative:

Objective:

The primary objective is to provide Government-to-Citizen(G2C) e-

services within the reach of the citizens by creating physical service delivery
ICT infrastructure. Also to provide transparent service delicery mechanism
and reduce citizens effort in visiting government offices.

Executive Summary(in brief):

The DC’s Office through the Common Service Centre(CSCs)

provides information to the people about the documents needed to avail
different certificates(ST,Income,Residential,etc) and has also printed display
boards and banners to inform and aware citizens. Mamit District being an
Aspirational District, under the Aspirational District Programme(ADP) all
Common Service Centres(CSCs) within Mamit District are to be upgraded as
₹100 lakh has been allocated for this project. All necessary infrastructure
and equipments are to be provided to CSCs. To operate and mange the CSCs
Village Level Entrepreneur(VLEs) have all been identified and selected. In
pursuance to better the financial Inclusion, initiatives have been taken to
set up Customer Service Point(CSPs) for faceless and cashless banking
transactions.
The DC’s Office is currently taking initiative to digitize all it
documents by scanning all the files and documents. It has also created an
Instagram(IG) account on social media where important programmes,
notifications, important visit by dignitaries and official DC’s Tour are posted.
The IG account also post prohibitory orders and required documents to avail
various certificates such as ST/SC,Income,Residential,Tax exemption,non-
marriage certificates,etc. The DC’s Office website also has a FAQ where
citizens can inquire about their doubts and issues.
An e-Library has been created at Govt. Mamit College under the
Aspirational District Programme(ADP) which will help students access e-
books,e-journals and other e-learning resources which will greatly help them
in their curriculum.This will also help in creating more physical space
consumed by books.As Mamit District is an Aspirational District it will
greatly help the student in their studies and help those from poor financial
backgrounds who struggle to buy books to access them free of cost online.
Tittle: “Public Service Delivery to Farmers”

Area of Initiative- Sustainable Farming

Period of Initiative-

Objective:

To deal directly with the farmers and promote various income

generating activities through supply of necessary inputs and services, to
educate and provide short and medium term loans to their members of
PACS. To make best use of resources available, protect the economic
viability of farming operations and produce sufficient high quality and safe
food.

Executive Summary(in brief):

To meet the societies current food needs without compromising

the future generations sustainable farming has been taken up within Mamit
District. Two(2) Primary Agriculture Credit Cooperative Societies(PACS) have
been set at Darlung and Zamuang. They work directly with the rural
residents and encourage agriculturists to save,make deposit,give loans to
deserving borrowers and collect repayments. PACS provides service delivery
such as-Direct Benefit Transfer(DBT), agriculture inputs and promotes
economic interest of member in accordance to co-operative principles.
In pursuance to the CSS Formation and Promotion of 10,000
Farmers Producer Organization(FPOs), two villages from Zawlnuam Block
namely Hriphaw and Kolalian have been selected from Mamit District to
promote coffee, ‘Angel Business Promoters’ have been empaneled as Cluster
Based Business Organization(CBBO) under NABARD as the Implementing
Agency.