QUALITY

MANAGEMENT

TOOLS AND

TECHNIQUES

UNDER

ACHIEVING AND

DELIVERING

QUALITY
 QUALITY MANAGEMENT TOOLS
Quality management tools assist employees in identifying recurring problems
as well as their primary causes. Quality management tools are essential for
enhancing the quality of products and services. Employees may gather and
organize data with the support of Quality Management tools, which will aid in
evaluating the data and finally arriving at specific solutions for higher quality
goods.

Quality management systems make data easier to interpret and enable

employees to discover methods for defect correction and problem solving.

https://www.managementstudyguide.com/quality-management-tools.htm
THE FOLLOWING ARE THE TOOLS FOR

QUALITY MANAGEMENT:

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20

15

10

0
Item 1 Item 2 Item 3 Item 4 Item 5
CHECK LIST
Employees use the check list to
see whether the system
changes have resulted in long-
term improvements in the
organization.

CHECK LIST
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PARETO CHART
The credit for Pareto Chart goes
to Italian Economist - Wilfredo
Pareto
Assists employees in identifying
problems, prioritizing them, and
determining their frequency in
the system.
PARETO CHART
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THE CAUSE AND

EFFECT DIAGRAM
Cause
"Fishbone Chart"
Identifying the root cause of a
specific problem as well as
potential factors that give rise Effect
to a common problem at the
workplace.
THE CAUSE AND

EFFECT DIAGRAM
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 25

20

HISTOGRAM
15

Graphical depiction of the

10
intensity of a certain problem
5

0
2017 2018 2019 2020 2021

HISTOGRAM
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SCATTER DIAGRAM
Data is depicted as points in a
scatter chart, with each point
denoting a value on the
horizontal and vertical axes.

SCATTER DIAGRAM
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GRAPHS
Determining if processes and
systems are operating at the
expected level

GRAPHS
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 H A N K Y O U
T !