ASSESSMENT 1 – WRITTEN ASSESSMENT

Student Name:                                                                                                                                       

Student ID No:                                                                                                                                       

Student Instructions:

1. Your answers should be on a separate document using word processing software such as MS Word & or other
software (hand written submissions are only acceptable with prior approval from your Trainer)
2. Your document should be professionally formatted and include

 Your Name
 Your Student ID
 Unit Code
 Assessment Number (i.e. BSBWRT401 Assessment 1)

3. Please reference to each question number and retype each question with your answers
4. You must answer every question and provide enough information to demonstrate sufficient understanding of what has
been asked to achieve competency. Please ask your Trainer/Assessor if you are unsure what is sufficient detail for an
answer
5. Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor cannot tell you the answer,
he/she may be able to re-word the question for you or provide further assistance based on the Institute’s “Reasonable
Adjustment Policy”
6. Answers should be your own work, in your own words and not plagiarised, nor copied. However, if an answer is cut &
pasted (such as a definition), then the source should be referenced

 
 Questions
1 Create definitions for the following complex document terminology.
Accuracy
Aggregated
Appearance
Audience
Business technology
Communication
Content
Conventions
Data
Design elements
Documents

1. (cont.) Create definitions for the following complex document terminology

Edit
Enterprise
Formatting
Formats
Genre
Grammar
Graphics
Information
Interpret
Knowledge
Objectives

1. (cont.) Create definitions for the following complex document terminology.

Proofread
Punctuation
Purpose
Readability
Rules
Sequence
Spelling
Structure
Style
Style Guide/House Guide
Summarise

1. (cont.) Create definitions for the following complex document terminology

Text
Word processing software
Written english
2 List and outline at least 3 purposes for writing a document
3 Outline the key steps in writing a document?
4 List at least 10 types of complex documents.
5 Outline and describe the communication methods available for delivery of proposed messages.
6 List at least 6 requirements that must be considered when creating complex documents.
Outline what typical categories and logical sequences of data, information and knowledge might
7
include.
Describe the process you would follow when developing the structure and content of complex
8
documents.
9 List and describe at least ten essential characteristics of business communication.
10 When preparing a document, what are the 4 stages we use to compose communication?
11 List the typical headings you would see in a business report?
What are the key considerations we must make when it comes to the use of appropriate and
12
inappropriate language within a document?
13 How is genre relevant when it comes to creation of and requirements for document development?
14 Outline at least five key considerations when making revisions to complex documents.
15 Describe the function enterprise personnel can use to monitor revisions and updates to draft
 versions of word-processed documents.
16 Outline the typical design elements that should be considered for different document formats.

17 Outline how each of the following design elements impact document creation and format.
Layout
White Space
Paragraphs
Headings
Typeface and Fonts
Alignment
Headers and Footers
Numbers and Symbols
18 List at least 5 standard features of most word processing and page layout software.
19 List at least 5 Advanced features of most word processing and page layout software.
20 What elements should we be considering when checking our documents prior to publishing?
21 Explain the use of the Style Guide.
22 When communicating, explain why the information should be clear and concise?
 
 ASSESSMENT 2 – PROJECT – STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.

Instructions
You will be required to undertake FIVE (5) Assessment tasks in order to successfully complete this Assessment. It will
require you to demonstrate evidence of your ability to:

 plan, draft and finalise complex documents that require review and analysis of a range of information sources
 use business technology to apply formatting, and incorporate graphics
 edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft
 apply the enterprise style guide/house style

This Assessment can be based on either a Business idea of your own choice; your current workplace or on the scenario
listed below.

In order to complete this assessment, you will need to work individually. It is therefore not recommended or suitable to
work in groups.

 You must complete the full project and provide enough information to demonstrate sufficient understanding of what
has been asked to achieve competency
 Ask your trainer/assessor if you do not understand the project, he/she may be able to re-word the requirements for
you or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”
 Answers should be your own work, in your own words and not plagiarised, nor copied. However, if an answer is cut &
pasted (such as a definition), then the source should be referenced

SCENARIO
The Green Green is a garden supply place located at 23 Wattle Road Timber Gully 3000.

It supplies plants, garden tools, garden ornaments and has a café on site serving hot and cold drinks, sandwiches,
baguettes and bagels as well as a range of cakes and slices.

The Green Green’s phone number is 03 7777 8888 and the fax number is 03 7777 8899. It also has a web page located
at www.thegreengreen.com.au (not a real web site)

The Green Green wishes all documents to be in colours that reflect  the environment, have the company logo on the top
left hand side and all other company details centred at the bottom of the document.

They prefer the use of Calibri, New Times Roman or Ariel fonts and as all documents need to be stored electronically the
preferred format is: tgg/folder/document title/creation or revision date.

ASSESSMENT REQUIREMENTS
PART A: COMPLEX DOCUMENT SELECTION

You are to design a logo and produce 5 different complex documents in a draft format. Each document is to be of a
different format, and is to serve a particular purpose.

You may choose from the following formats:

 Detailed business letters  Emails

 Instructions and procedures  Reports

 Manuals  Purchase Order form

  Publications, leaflet, brochure  Invoice

 Statement  Stocktake sheet

 Website front page  Checklist

 Survey

You may use software packages such as MS Word, MS Excel, MS PowerPoint or any other recognised software program.

It is important that you consider the purpose of each document. Purposes may include (but are not limited to)

 Conveying research findings

 Influencing attitudes, opinions, beliefs
 Proposing recommendations, options and actions
 Meeting other data, information or knowledge needs of an audience
 Documenting policies, procedures and processes
 Meeting legal requirements
 Recording transactions
 Obtaining feedback

Your 5 documents need to demonstrate your understanding of the following design concepts:

 Capitals and underlining

 Headings
 Lists and tables
 Logos, branding, organisational identity requirements
 Page size
 Use and amount of colour
 Illustrations, photographs and other illustrative material for design purposes
 Fonts
 Justification and alignment
 Margins and paragraph indentation
 Page shape
 Templates
 Use and amount of white space
 Plain English

For examples:- instruction manuals what is it and how to write it?

What is Instruction Manual? (Definition)

An instruction manual, also known as a “user manual” is an important document that helps your customers get on
board with your product or service quickly, or helps them solve an issue when they get stuck.

Almost all products, whether physical, hardware, or software, are aided with an instruction manual to help users
get up to speed with their product quickly.

But the problem is not the value of the user manual, we all know it’s extremely crucial to create one. The problem
arises when you actually sit down to write an instruction manual for the first time.

That’s why we’re going to talk about the things you need to include in your instruction manual.

What to Include in Your Instruction Manual?

Instruction manuals are not novels. Customers don’t read them for pleasure or to pass time.

They read them to get actionable advice on how to navigate your product or to overcome an issue when they
encounter one.
Customers typically look at the table of content, find the topic or page they are looking for, and then quickly read
the part in which they want to know more.

Nobody is reading manuals from start to finish, but everyone is reading parts of them.

This is why you need to be extremely detailed while writing this technical document.

A successful user manual provides users with quick and detailed answers to the questions that they might have
about your product.
Below are some tips on writing user manuals that will help you write an awesome instruction manual that your
customers are bound to find useful!

1. Objective Of Your Instruction Manual

The first step in creating an effective manual is to have a clear objective in mind.

Answers to questions like “What’s is the purpose of creating the instruction manual?” and “What activities should be
included in the instruction manual?” should be thought of well before you begin writing.

Make sure you know exactly what your instruction manual needs to cover in order to avoid information overload or
confusion.

2. Think About What You Want to Include

In order to create an effective user manual, you need to have a good idea of what type of content you want to
include in it.

Compile all the information, knowledge, process, checklists, etc. that need to be included.

Make sure you are thorough with every point and have everything you need to write the instructions. Never, ever,
rely on your memory!

Even skipping a small step may lead to confusion amongst the readers.

For example, forgetting to tell the reader about an important switch in a new piece of equipment can not only be
misleading but can also be dangerous.

Read more: How To Create An Incredible Training Manual (Template Included)

3. Keep Your Readers in Mind

When writing a manual, you need to think like a user. We know that you know everything about your product,
but guess what, your customers don’t.

When you begin to prepare instructions, you need to get out of your own head and start thinking from your
customer’s point of view who are engaging with your product for the first time in their lives.

Assume that your readers have absolutely zero knowledge of the subject matter and write away!

You are more likely to write an effective manual if you have a good understanding of who your customers are and
what their major use cases are.
If you have the opportunity to watch a user test your product, it can help you in determining how customers are
interacting with the product and where they get stuck and have problems.

4. Collaboration is Key

Writing these documents is not an easy task. You can’t be casual about it.

Your customers are counting on you for help as they rely on the information present in the instruction manual.

A good way of making sure you don’t miss out or miswrite some critical information is to get some help. Gather
your peers around and start working on the document collaboratively.
One person could be in charge of writing it while others review it, help organize the information, and create visual
assets for the user manual.

5. Get Organized

Once you have an idea of all the information you want to include in the instruction manual, it’s time to organize
that information. Outline the flow of the manual into different sections, or parts.

Think about breaking it up into categories based on what users may search for.

Make sure that the instruction manual is in a smooth flow and covers all in-depth processes from start to finish.

Organizing the information is important to avoid confusion amongst the readers and make it an easy read for
them.

6. Write Clear Instructions

Now that you have everything outlined and organized with a clear structure in mind, the next step would be to start
writing!

Always keep in mind that the primary purpose of user manuals is to help users complete tasks and solve problems.

Thus, giving clear, to-the-point instructions help your customers get up to speed with your product or solve their
issues with it quickly.
Always using numbered lists for instructions and keeping the content concise are some great practices for writing
a good manual.

7. Add Structure with Table of Contents

Adding a table of contents to your instruction manual is a must. If your instruction manual is heavy on pages, the
importance of having a table of contents increases exponentially.

The table of content provides navigation to the reader and helps them go to a particular topic quickly.

Since customers are not looking to read your manual from start to finish and are just looking to solve a particular
problem or learn about a topic, adding a table of contents helps them save time and effort.

Using a document editor that automatically creates a table of contents around headings and subheadings is a great
way to go about it.

8. Add Visual Aid to Your Instruction Manual

Let’s face it. Instruction manuals are well, boring. They are filled with text and are not very engaging.

Studies have shown that we can get the sense of a visual scene in less than 1/10 of a second! On top of that, visuals
are processed 60,000 times faster in the brain than text.

It’s clear, that images and videos convey a richer communication experience than text-heavy content alone.
Making your online manual interactive with how-to videos and audio instructions can be a great way to enhance
engagement and help customers or clients effectively.

However, most document editors don’t allow you to add a video or audio to your documents. Don’t worry, we got
you covered with a neat trick to add audio/video content to your instruction manuals at the end of this blog. Keep
on reading!

9. Time for a test drive!

Since an instruction manual will play a crucial role in helping your users understand your product, it’s important to
always keep on improving the user manual and try to make it even more perfect.

Therefore, always ask employees, especially those who are unfamiliar with the product or have not worked with
you in creating the instruction manual, to give their honest feedback and suggestions on how to make it more
effective.

PART B: DRAFT COMPLEX DOCUMENTS

Now that you have produced 5 different DRAFT documents, you are to review each document for compliance with
organisational requirements. Each document should be reviewed for compliance to each of the following elements:

·       suitability
 tone
 purpose
 format
 style
 grammar
 readability
 sequencing
 structure

You should ensure that these documents are clearly marked as DRAFT versions and once completed; you are required to
have each DRAFT proofread AND signed off by your Manager (Assessor).

PART C: DESIGN JUSTIFICATION REPORT

You are now required to produce a report that clearly outlines and justifies why you chose the particular logo, layout,
colour scheme, font and font size for each document you have created.

Your report is to include a description and detailed outline of your house style guide for either the Business idea of your
own choice; your current workplace or for the scenario.

PART D: DOCUMENT FILENAMES

Each completed document should also now include reference to a filename. The format for this file name should be
reflective of the below example:

tgg/folder/document title/creation or revision date.

PART E: FINAL COMPLEX DOCUMENT VERSIONs

Finally, you are to produce each draft as a FINAL document, and provide copies of each with your assessment
submission.

Each Project submission must therefore include the following:

 5 different draft complex documents
 Evidence of reviewing each document

DOCUMENTATION TO BE SUBMITTED to complete this Assessment:

In order to meet the assessment requirements of this unit, you are required to submit the following:

1. PART A: Five 5 different document designs in DRAFT format (using a different format for each one)
2. PART B: Evidence or review of DRAFT documents (i.e. your original draft with your Assessors comments)
3. PART C: Design justification Report outlining the design process
4. PART D: A list of the Filenames used for each document
5. PART E: Five (5) FINAL copies of each document including changes identified through your review

Your submission must be prepared using business software such as MS Word, Excel, Power Point or similar software,
with hard copies provided to your Trainer/Assessor.

Hand written submissions are only acceptable with prior approval from your Trainer/Assessor.

Your documents should be professionally formatted and include:

1. Your Name
2. Your Student ID
3. Unit Code
4. Assessment Number (i.e. BSBWRT401 Assessment 2)

Resources: Refer to Resources section at Page 2.

 

ASSESSMENT 2 – PROJECT – ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in this task. This checklist is to be completed for each student.
Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.
Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Please complete below

Student Name:
Student ID No:

Assessor Instructions
Each student is to draft, proofread and produce 5 different complex documents in both a draft form and then finished
form. Please refer to the detailed instructions outlined in the Student Information Page for more details.

 5 Draft Documents Attached

 5 Final Documents Attached

In developing each of the Satisfactorily Demonstrated:

listed documents, did the
student: 1 2 3 4 5

Document Name / Type

Determine the purpose of each
Yes or No Yes or No Yes or No Yes or No Yes or No
document
Choose an appropriate format
Yes or No Yes or No Yes or No Yes or No Yes or No
for documents
Determine how the message
Yes or No Yes or No Yes or No Yes or No Yes or No
would be communicated
Determine any specific
Yes or No Yes or No Yes or No Yes or No Yes or No
documentation requirements
Determine categories and
logical sequences of data,
Yes or No Yes or No Yes or No Yes or No Yes or No
information and knowledge to
achieve document objectives
Develop overview of structure
Yes or No Yes or No Yes or No Yes or No Yes or No
and content of documents
Produce an appropriate
Yes or No Yes or No Yes or No Yes or No Yes or No
document lay-out
Format document correctly Yes or No Yes or No Yes or No Yes or No Yes or No
Ensure document is visually
Yes or No Yes or No Yes or No Yes or No Yes or No
pleasing
Include graphics as
Yes or No Yes or No Yes or No Yes or No Yes or No
appropriate
Ensure all information to be
Yes or No Yes or No Yes or No Yes or No Yes or No
included is sourced
Draft the text document Yes or No Yes or No Yes or No Yes or No Yes or No

Use clear language Yes or No Yes or No Yes or No Yes or No Yes or No

Review each draft version to
ensure the document presents Yes or No Yes or No Yes or No Yes or No Yes or No
as planned
Check accuracy of grammar Yes or No Yes or No Yes or No Yes or No Yes or No
Check accuracy of spelling Yes or No Yes or No Yes or No Yes or No Yes or No
Check accuracy of style Yes or No Yes or No Yes or No Yes or No Yes or No
 Have assessor approve final
Yes or No Yes or No Yes or No Yes or No Yes or No
version of each document
Update all text or document
Yes or No Yes or No Yes or No Yes or No Yes or No
amendments in final version
Use word processing software
Yes or No Yes or No Yes or No Yes or No Yes or No
to produce the document
Perform a final proof read of
the final version to ensure it is Yes or No Yes or No Yes or No Yes or No Yes or No
free from errors